Complaint Rating:

Company information:
eMusic
Redmond, Oregon
United States
www.emusic.com

I received a few fliers with the arrival of my newly purchased Creative's Zen MP3 player... I tried Audible.com first, and am happy to say that the Risk Free 30 day trial offer seams to be legit... I got my Audioboox I have NOT been charged to date, and DO plan to continue to do biz w/them.

Having had THAT good fortune, I decided to try the next page in the flier... EMusic... Still, a 30 day "RISK FREE" offer, 50 free songs, no payment no fault, keep the tunes if canceled within 30 days, $11.99 if I stuck - and the option for another "RISK FREE" 14 day trial of eboox, with a rollover to $9.99 if I did not cancel within that 14 days.

I tried to download 1 MP3 tune on the Emusic site... While it played in my Windows Media player, it was no where to be found in my computer. Ok... let's go and cancel... Twas then that I saw I had ALREADY been nailed for the $11.99... When I tried to use my 1 credit for an Audio book, the 1st 5 that I TRIED to obtain, got an 'ooops' page... Not available at this time...??? Huh??? It's DATA! On the 6th try. I saw that my 1 free credit had evaporated and my account had already been charged $9.99, but there was no new ebook downloaded anywhere in my computer!

Peepz, I'm disabled and on a fixed income. I choose my entertainment expenditures wisely, and while I have NO PROBLEMS with staying with someone reputable, I can ILL AFFORD to be allowing myself to be scammed out of part of a fixed income. This has cost me $11.99 + $9.99 + overdrafts on each $25.00 X 2, and then another check bounced due to this for $19.00 and then another $25.00 fee for that.

In return, I have ZERO--- Bupkiss, NADA, to listen to except myself, singing the blues! These people have NO PHONE NUMBER! I usually look 4 such PRIOR to allowing myself to get screwed, It was my bad this time for not doing proper diligent research. I have already shot off 4 complaints to them, via their on line form, the ONLY way they can be contacted it appears... And have already been to my bank, who will be trying to recoup my funds... I doubt it will happen, but I've got 'em all crossed yo.

The online form says they will TRY to get back to you within a week, but there is NO WAY to get to a breathing human here. It is MY HUMBLE OPINION that people should steer clear of this place until they either get the act together, work out the bugs... Something.. I really hate to want to be a hater and claim SCAM... But--- I AM out OVER to a hundred bux here, for one partially listened to tune that I cannot even listen to anymore!

What a shame Creedence Clear Water Revival can't collect the royalty on that track!. My next stop is to put in a complaint with Creative, as they ought know better than to taint a good product with a BAD BAD partner.

MOST Sincerely,
Richard Mansfield.