Complaint Rating:

Company information:
GMAC
United States

Purchased a car in May, My dream 2010 Black Camero SS. I even ordered it online. Filled out the paperwork for financing and put down $2000. I was told it would arrive at the end of June but it really didn't arrive until September. They then requested another $5000.00 so I paid it. I also bought out the current vehicle I was leasing for $9200. This was all paid in cash. When my car arrived, I went to the dealership, spent two hours there, signed all the necessary papers, and was introduced and orientated to my new vehicle. What an exciting day that was. I took my first road trip to Sydney, N.S. that day. Here is the kicker..after driving my vehicle for 33 days, my first payment was due, I received a call from a representative there, saying that the person who was dealing with my financing application, didn't wait for approval from the head office and they wanted me to either find financing or give the car back. Apparently one of their trusted employees was not acting in the best interest of the customer or the business...he was fired. I have since given my dream car back and am still waiting for my down payment, apparently there is an inspection and other other things that needed to be done before I get any money back. I am a victim of the most ridiculous thing I ever heard of. Not once was I under the assumption that there was anything wrong with my financing considering, I have been with them for the last 4 years, financed 3 other vehicles, will have spent over $100, 000 there and they let me take my $42, 000 vehicle home and drive it for 33 days. I believe as a consumer that whatever was going on there had nothing to do with me, I dealt in good faith all the way and am hoping that under the circumstances, I will receive my $7000.00 back, considering this had nothing to do with me and I feel I should not be penalized for someone else's doing. I have been embarrassed over all this, after showing off my new car and then explaining why I didn't have it anymore, It has cause me emotional stress, not to mention affected me financially as well. If I had only known, I would have not bought out my leased vehicle and spent my money elsewhere!! I am severely disgusted and hope that this does not happen to anyone again. Another kicker apparently it happened to more than one person. I will never deal with them again!!