Complaint Rating:

Company information:
Western Union
United States

I was behind on my mortgage and asked my sister to lend me a mortgage payment until the end of the month. We decided to try Western Union online to deposit money directly into my checking account.

The WU site said that this would take three days. So I set up an online payment from my bank account to the mortgage company for the fourth day. The money was withdrawn from my sisters account the day she set it up with WU but by the fourth day it never showed up in my bank and my online payment went out, bounced and came back resulting in a 39$ overdraft fee.

My sister called WU and they said that my bank was holding the deposit. I went down to my bank and they said they have no record of any attempt at a deposit from WU.

I insisted that my sister get hold of someone at WU who will take ownership of this problem. Finally she got someone to admit that the deposit batch failed on the WU side and it never went through.

Now I am in default with my mortgage company and the money that my sister was to send me to help out is held up in red tape at WU. I have no idea what to promise my mortgage company. I am screwed and I have been reading that many people have had the same issues with this company.