Complaint Rating:

Company information:
Chase Credit Card
United States

I Have had a credit card with Chase for about three years, not by choice but because it is almost impossible to pay it off thanks to their juggling the figures.
I lost my house in Hurricane Ike complete and everything in it. I called Chase to get some help and they said don't be late on any payments because I signed a contract and they were going to hold me to it. I had just bought a computer in August through Chase and lost it in September one month later. They said to bad, pay up.
I try to pay my bills on time but some times it is impossible when you are displaced from your home. On several occasions I called them to get a payment in over the phone so it wouldn't be late and that was an extra charge. I recently tried to pay off a 958.27 dollar balance and my wife called to make the payoff. It was an automated machine that did the transaction. Or maybe I should say should have made it. Thinking the payoff was completed I forgot about it. Then I received a bill in the mail that said the payment had been rejected and there is a Return payment and a late fee. Then there is a refund fee of 9.95 and a $14.00 FEE TO TAKE IT OUT OF MY ACCOUNT to bring the balance to 0. This brings the new balance to $1004.71. About a total of $50. rip off fee all because their automated machine didn't get the complete account number in the first place. I told them (Don't ever send me anything from Chase again).

I guess you could call me a sore loser.