Complaint Rating:

Company information:
Chase Auto Finance
California
United States

I bought a used car from a dealer back in July of 2008. When i bought the car it took a lot of fanagling to get a loan because of my lack of credit. I was 20 and had just recently gotten my first credit Card. In the end i got a loan through Chase Auto Finance. Everything was going fine as long as i didnt have to talk to them on the phone. I then moved in October because i was gonna be loosing my job. I was able to keep up with the payments because i had over paied trying to get rid of the loan as soon as possible. well i ht some rough time and was without a job for a while and my boyfriend ( now husband) wasn't making enough to help with my payments so i considered just getting it reposesed. Well my dad came through and helped out till i got married and was able to pay again. My husband and i paied off the loan with a new loan from our bank in march. I had told them my current address and still no title. I later found out when my car got totaled in a fire that i neede the title or a lean satasfaction from chase to get the payoff money for my totaled car. So 2 weeks ago my husband and i talked to them and they "claim" it was sent. Since i live in CA chase is new to the banking part of things here. All of the old Washington Mutuall Banks now say chase on them so we figured i could go in and just have them print me out a copy and be done with it. Well so much for that. The only thing you can do at the chase banks here is banking. They dont deal with the loans yet because the systems are still Washinton Mutuall. Well long story short i hust got off the phone with them and found out that the reason nothing has been getting to me is because their system has a limit on the address line so the aptment number keeps getting cut off. WHO PUTS A FRIGGIN LIMIT ON HOW LONG AN ADDRESS CAN BE. I HAVE A LONG STREET NAME! Well now i have been told that if it still doesnt get here by tues August 4th. which i really dobut it will be here.

If you dont want to be running in cricles about an auto loan then DO NOT get one through chase.