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planwithtan.com
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1.8 16 Reviews

Travel Advantage Network Complaints Summary

3 Resolved
13 Unresolved
Our verdict: With Travel Advantage Network's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Travel Advantage Network reviews & complaints 16

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2:32 am EDT
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Travel Advantage Network Vacation rentals

Advance travel network called us October 2022 and said they could rent our vacation rentals out in 30-60 days but it may take up to 120 days. They told us they needed the weeks for a big convention in Las Vegas at the grandview which is a timeshare we own. We never heard from them. Called in January and they said they were still waiting for offers. This did t make sense cause they said they needed the time for December. They took $1960 from us at the initial call. In March we contacted them again and they said we couldn’t get a refund for a year. So now October of 2023 we call and they still refuse a refund and say the only thing they can do is continue to market the property. Unfortunately I do t believe they do anything but steal peoples money and feed them a bunch of bull to continue to keep money. This is a telemarketing company who is robbing hardworking people of their money offering things that are never going to happen.

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1:09 pm EDT
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Travel Advantage Network unable to cancel this contract within 10 days for any reason

On 8-8-22 I agreed to a contract with RCI to rent my timeshare vacation property involving 6 weeks at a cost of $3,000. On 8/9/22 I decided to cancel within 10 days for a full refund. I made many attempts to cancel through e-mail via customer support, but each attempt was unable to be sent due to an ERROR and I was told to try again later. I tried various times for 2 days. Each attempt was met with an error and I was unable to contact Advanced Travel Network. I went to the Post office on 8/9/22 and sent them a written certified letter stating my intent to cancel to the address provided to me. My certified letter did not get accepted and no one signed for my letter at this address. I have documentation of this.

Desired outcome: I want my right to cancel this contract for any reason within 10 days after the date I signed this contract. My notice of cancellation should be effective upon 8/9/22. My refund should be made within 20 days after their receipt of notice.

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5:59 pm EDT

Travel Advantage Network Subscription scam / timeshare scam

We signed up for this plan thinking we would be able to take advantage of travel with a place to stay that would be clean and available. Since we signed up 8 years ago we have Ben able to stay at three places. All three places were very dirty and not up to par. We have tried to cancel our subscription/timeshare (although they say it is not) to no avail. They call and berate and tell us we owe dues when we have clearly ended our relationship previously. Was told we could end our relation ship at the end of last year. When we did they just stated well you can’t and you owe us Dues for this year. Can someone help?

Desired outcome: Cancel subscription/timeshare and some money back.

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Is Travel Advantage Network legit?

Our verdict: Complaints Board's thorough examination reveals Travel Advantage Network as a legitimate entity with notable strengths. Despite a 18% resolution rate on customer complaints, which invites a closer look, Travel Advantage Network stands out for its commitment to quality and security. Clients considering Travel Advantage Network should delve into its customer service record to gauge compatibility with their expectations.

Travel Advantage Network earns 91% level of Trustworthiness

Perfect Trust Endorsement: Travel Advantage Network achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

Travel Advantage Network has registered the domain name for planwithtan.com for more than one year, which may indicate stability and longevity.

Planwithtan.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Planwithtan.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Planwithtan.com you are considering visiting, which is associated with Travel Advantage Network, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • While Travel Advantage Network has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 18% of 16 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
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8:36 am EDT
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Travel Advantage Network unethical behavior

since 15 jan. of 16 i have paid $6, 442.84 to sundance vacations. after a high pressured seminar with employees who would not accept no. tried repeatedly to get out, to no avail. i just want out. now will continue to be charged $29.92 a month for the rest of my life. will never use this. after calling several times, could not get past the sales rep. account #65-w-297725. this all started by going to a christian concert in pittsburgh by a solicitor saying i won a trip. never received any such trip.

Desired outcome: refund. at least stop auto withdrawl of 29.92 / month

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4:11 pm EDT

Travel Advantage Network TAN Confiscated credit for their closing on arbitrary date

After scheduling a vacation in Palm Springs with TAN, and paying for it almost 2 years ago, TAN cancelled the vacation as the location was closed due to Covid.
They kept the money and gave a credit. Then confiscated the credit with an arbitrary date in the middle of Covid travel concerns and closed borders this year.
This money, by California law, should have been refunded. Instead I allowed them to make it a credit as I expect to travel next year with them once Covid variants are less an issue. They should never confiscate money paid to them for a vacation they could not deliver upon.
California Attorney General Consumer Protection division has been contacted.

Desired outcome: Reinstate the credit or provide a refund.

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8:34 pm EDT

Travel Advantage Network Tan customer relations and commitment to travelers

I had a vacation booked through Tan. During the pandemic, which was cancelled by the condo . Tan never called me to inform me the reservation could not be met. I called the condo directly two days prior to leaving and was then told by the condo that I could not be accommodated .

I called Tan and told them the condo would not allow guests . I asked for a refund. I was denied. I was offered a limited credit, with destinations and time restrictions . I will soon loose my money. I was offered international destinations during covid which are impossible to use or a stay at the jersey shore in January. The rep (Lakendra ) was so nasty over the phone . It's misleading to even put this company under the category of hospitality.

The way this package and "commitment" is portrayed is no were near the actual experience.

Desired outcome: Refund

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KKimmitt
Oceanside, US
Aug 25, 2021 4:14 pm EDT

If you are a California resident, please contact the California Attorney General's office. By law they must offer a refund rather than credit if they cancel.

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9:21 pm EDT
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Travel Advantage Network Unknown maintenance fees

I've received a notice from a recovery agency, stating i'm owing tan the sum of $198.00. I have absolutely no idea what this about and I am very annoyed with this notice. Tan / sundance vacations are not being very forthcoming with their information and they're trying to get money from me any way possible. I have never used any of their packages yet they insist I must pay?!

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10:39 am EDT

Travel Advantage Network availability of spaces

TAN greatly exaggerates what they have available and when it's available. not to mention it seems from others experiences that the properties are run down and dated in most cases. We tried to book a vacation - gave a two month window a YEAR in advance and there's ONE property in a 500mile radius of where we want. No way. No way at all. That's the way it's been every vacation since our first. When we booked that one the place looked great online. Get there, the couch is broken and uncomfortable. The screen door to the patio is falling apart, there are stains everywhere, the doors to the range are broken (i fixed them), and generally it looks like they furnished the place by going to goodwill and buying whatever they could.

it really is not even close to what they said it would be. The value isn't there either... we did calculations and could have gotten a nicer place for the same amount (remember you've paid for each vacation, AND have to pay a booking fee, AND upkeep fees each year.

Yea stay far away from this scam. It's not worth it. Save your money and go on a better vacation.

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2:03 pm EST
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Travel Advantage Network forced purchase of vacation package

After my husband convinced me to go to this presentation in exchange for a free Vegas package, we ended up with a vacation package/time share we cannot afford. They threaten to ruin our credits for late or missed payments, they call at anytime any day to collect payments. The vacation package is promised to be paid for through your purchase but some of the properties have hidden fees which turns out to be more than a regular vacation. In addition the free Vegas package is not free it cost less to book it on your own. I would like to get out of this trap. You attend their presentation, you turn down the offer to purchase but they wouldn't let you leave, they keep sending different bosses with different offers eventually making it look affordable promising to work with you until you cave and left with no way out.

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TerrificT
, US
Mar 28, 2020 10:19 pm EDT
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Are you still a member of TAN? Have you used any of their vacation homes in Hilton Head?

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9:58 am EST

Travel Advantage Network Scam

My husband and I purchased what we thought wouldt be a good vacation 'time share' with this company. We were told many times throughout the sales process that our monthly fee would never increase when in fact the charges increased to 5% each year. We were told we would never have to pay maintenance fee and they started taking out a monthly maintenance fee from our account without notifying us or us agreeing to or signing off on it. They told us that we would pay a flat fee of $9000.00 and when in fact it would cost us over $12, 000. They did a credit check with out our approval. They never informed us that Florida was constantly "in season" in order to book a vacation there it would cost another $30/a day to rent! They lied to us and scammed us 100%. I want a full refund of my monies paid or I will proceed with legal action.

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TerrificT
, US
Mar 28, 2020 10:27 pm EDT
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Has TAN resolved this issue for you? Are you still members of TAN? We are also members of TAN.

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12:48 pm EST
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Travel Advantage Network Scam on Timeshare

My wife and I bought 13 weeks/vacations from them for about $3600 like your traditional time share. We were told that to exchange, you would either pay $0 or $99 depending on the time of the year. Whenever we went to book, they said it was peak season and tried to charge us about $600 to use one of our "free weeks". We tried several times and then just gave up. However, every October we would get a call from Customer Service saying that we owed our Maintenance Fee - $345. We would say "we haven't used it, just cancel it". However, we couldn't because we owed the money first. So, like idiots, instead of fighting it, we would pay and ask to have us cancelled. The following year, we would get a call again and have the same argument. We have done this run around for at least the last five years. TAN is a scam that you can never get out of and they don't deliver on their promises. Stay as far away from them as you can.

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10:47 pm EST
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Travel Advantage Network - ripoff sales

We have been a member of this vacation club for several years now. In Sept. they pitched us a new sales pitch which we fell for. OK so now we have it but the problem is they told us that we would pay $4000 if we paid it off before November 15th with a credit card. Otherwise it would go into the payment plan with an initial investment of $5000. Two week...

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6:06 pm EST
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Travel Advantage Network - Scam and rip off

What my husband and I thoght to be a great vacation option from travel advantage network (tan) has been nothing but a scam and rip off. For 1 year we have paid for this package never receiving the "so called" free cruise that was used to lure us to purchase their package. Now we are being told we owe them money for monthly service fees. No notification...

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8:29 pm EST
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Travel Advantage Network rip off

I was guaranteed a free vacation and purchased an 8, 000 package vacation plan. I made a $100.00 deposit for the free vacation and when i called to book the trip 6 months later they stated that they emailed me to book the reservations and never replied so I lost the oppurtunity to have the free trip. I never received the email from them and they never told me that I needed to book the vacation within a certain time frame.

I was told that there was nothing that I could do to dispute this except get my $100.000 deposit back. I never would have purchased the package plan if I knew they would be so unreasonable.

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Twokidz
Easton, US
Mar 14, 2014 6:58 am EDT

We joined Tan a few years ago. We have taken 3 trips to Ocean City, Md. We are booking again for this summer. Each time we have in a different place and have been very pleased. I also have 2 friends who have Tan as well. They both are very satisfied. They have traveled to Hilton head and also Florida near Disney in the Snow White property and loved it. We have also gotten a free mini vacation from Spirit Vacation through Tan at The Great Wolfe Lodge. It was great. I just would not recommend booking at last minute. Properties will be more difficult to get.

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daisyoh
, US
Jul 24, 2011 6:27 am EDT

I have this same package. And true, all the "sign up bonus offers" are bogus, I will admit.
But if you take advantage of the excess inventory for yourself, and family/friends, it really is a good deal.
I was offered a free cruise as my sign up. I never really thought I was going to actually get it. NOTHING in life is free. NOTHING. But they do honor what you are paying for. So if you still have it, I say the best way to "show them" is to have as many people as you know use the excess inventory. At 200 a week, and yes you plan trips on the "off seasons" to get it that low which makes sense, every 11th one is free. You end up getting more than what you paid for.
I promise :)

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9:11 am EDT
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Travel Advantage Network - Availability

I know for a fact this is not the first complaint of TAN. Their sell on their vacation packages were all about the luxorious resots/condos they offer for such low prices. However, no matter when I try to book vacations with them, nothing is ever available. You're only allowed to book one year in advance and even at that point there's barely anything...

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Travel Advantage Network quality of accomodations

We purchased 30 vacations from TAN in2007 for 12, 000. Each vacation is for a one bedroom condo for 1 week in a variety of locations. Our sales pitch was given by a company inCincinnati named Smart Travel. We were told that the accomodations were 4 star properties and that they had " lots to choose from in the south Fla east coast area. ( these weeks cost $ 309 ea. in season plus we pay a 340. annual maintenance fee in Feb.) So far we have taken 7 trips and they have all been below expectations big time except for one location on Marco Island. We've suffered everything from a roof leak over our bed in the middle of the night to dirty rundown units, to huge cockroaches. This is not to mention that there is absolutely nothing in south east Fla. except a crappy looking place in Lake Worth far from the beach. We also have spoken to other suckers who have been disappointed and found that they got the same deal for 9, 000. I would love to get our money back and get out of this "club".

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Ann Norton
Wauwatosa, US
Jan 07, 2012 3:26 pm EST

I also was suckered into buying the 30 week plan. We were given an additional 3 weeks as an incentive. The cost to us was also 12, 000. I was sold the program by Sundance Vacations in the Milwaukee area. I was told all locations were at least a 4 star. The plan covered a 1 bedroom unit for a $99 booking fee. No additional charges unless it was in a preferred time slot. If all that was available was a 2 bedroom unit that would be at no extra charge. I have been very disappointed with the locations we went to. They have all cost additional money. The amount I had to pay extra was equal to what I could of booked independently elsewhere. The last place in Destin FL was in the middle of a parking lot area. The floor/carpeting was filthy there was garbage on the kitchen floor, and the tub looked like no one had cleaned it for a very long time. We had driven there from Milwaukee WI and couldn't stay there. From the Destin area we booked through another agency got a three bedroom, lofted unit on the water for less than what the up-charge for the other place was. When I called to complain and be reimbursed financially for the week I was offered another week with no refund on "extra charges". I am canceling my plan which I paid for in full to stop the "maintenance fees". VERY DISAPPOINTING!

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Donald Kunkel
Milwaukee, US
Jun 26, 2011 6:27 pm EDT

Old furnisher, bugs Don't tell closest airportor how many beds not enought pots and pans.Talked to manager about bad phone wire and other things and nothing done.

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