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1.1 226 Reviews

RHB Bank Complaints Summary

5 Resolved
221 Unresolved
Our verdict: If considering services from RHB Bank with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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RHB Bank reviews & complaints 226

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V
7:53 pm EST

RHB Bank customer service

Greetings.
I have been calling the rhb customer service for almost a month now and not once has the team is not busy. I intended to change my credit card since it's already invalid for any transaction without warning i must say. Eversince day 1 that i have intended to use my credit card (But failed) i have been calling the customer service at least thrice a day. Not once that my call have been returned nor answered. I went to the rhb outlet instead, and asked for a change via counter which had been rejected. The staff insisted that the issue has to be done via phone call (Which i've tried way too many and took damn lot of my time). Shall you read my complaint here please arrange something for me despite millions of customers too, have to be attended.

Contact number [protected]
Name cynthia vera anak dublin (Mdm)
Existing rhb account :
Saving account
Travel money credit card
Rhb automobile financing (Car loan)
Please contact me for further details on the account/card numbers.

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12:04 am EST

RHB Bank rude rhb bank telemarketer

-23/11/2016
-3.26 p.m

I received a phone called from 03-[protected] (a woman) which is from RHB Bank Berhad asking for my personal loan debt. Yes i admit that my personal loan outstanding amount for almost 2 month that i cannot make payment long time ago. However, sometimes i did pay more to cover my debts. Sometimes before, i did receive phone calls from other telemarketer asking for the debts and they will accept politely when i told to make payment on every 30th which i get my salary. But, not with this staffs, she keep raise her voice. And for your information, i have argued with this staff almost 2 times. And today i did receive call from her again, same method yelling at me.For the god sake, how you can treat your customer like that.

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DonnaRoger
, MY
Jul 25, 2017 11:24 am EDT

I face with the same situation.. Rude staff.. Yelling at customer.. And i always remember her name..

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GeramDanMarah
, US
Dec 19, 2016 6:13 pm EST

Yes I do agree, which rarely we face the situation. Somehow, I have been thru the same situation once. I've told that I've got no time to go to bank since its weekend and I don't have transport on that day. The girl said:"Masa pinjam ada masa pergi bank, nak bayar xde masa"- so rude and burn our my temperature. I still speak nicely when she again and pushed me to go to bank and once she start to yelling, the I cannot handle anymore. Just stop the call. Still remember till now. Really rude.

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2:37 am EST

RHB Bank housing loan

Hi,

I would like to ask when will RHB bank revise my monthly installment for housing loan as BLR has been revised down few months ago.
I went to ask the bank staff (loan advisor) and each of them give me conflicting information.

I understand that effective interest rate has been revised down however my loan tenure and installment amount has not been revised.

Please advise the following
1. When will you be revising the monthly installment
2. Or when will you be revising the loan tenure left.

Other banks have been revising down the monthly installment and I am not sure why RHB is not.

Thanks

Teng Xiang Rong
[protected]
[protected]

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9:32 pm EDT

RHB Bank staff name nafiz, counter 9

Staff name Nafiz very rude, counter no. 9, rhb bnk city square. 11. 15, giliran no sy 2007, sy terus ke kaunter 9. Semasa menuju ke kaunter 9, sy meliht Nafiz tidak berada di kerusi yea, sy masa itu dtg bersama anak berumur 3 tahun, sy memimpin tgn anak, sy berjalan perlahan kerana tidak mahu anak terjatuh lagipun staff rhb di kaunter 9 tiada ditempt yea. Nafiz tiba2 datang, sy melihat nama yang tentera di tag kaunter berkenaan, meninggikan suaranya menyuruh sy cepat berjalan sedangkn sy sememangnya didepan dia. Dia sepatutnya berada di kerusi sebelum menekan no. Beginikah cara staff anda melayan pelanggan. Tidak bolehkh berckp dengan nada yg lebih sopan. Beliau dengan kurangajar yea menyuruh sy menukar ic baru, alasan ic sy rosak, sy baru berurusan dengan maybank, ok jea menggunakan ic sy tu, tiada masalah pun. Apa masalah staff anda yg bernama nafiz, sila htr ke kursus softskill, beginikh dia melayan cust. Jika ic sy bmslh sklipun, dia seharusnya menegur dengan cara yang betul. Berckp tidak menggunakan otak, kurgajar. Service teruk, buku asb sy, tidak diberikn, sy tengok muka dia, bg duit, buku sy mn?. Melengah2kn, buang ms cust. Suruh dia improve dia punya service. Bercakap tu, biar bersopan sikit!, jangan nk kurang ajar sangat. Kecewa dengan service staff anda. Sy nak feedback secepat mungkin aduan saya ini. -gov servant-

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7:33 am EDT

RHB Bank poor services & attitude of bank staff

Date: 02-11-2016 (Tuesday)
Venue: RHB Bank, Bandar Baru Klang
Time: Around 11a.m.

Dear RHB Bank Manager:

I wish to complain about the poor service and attitude of staff in RHB Bank, Bandar Baru Klang. This situation happened at around 11.00a.m.

I am complaining because I wish to cancel my RHB credit card, renew the Debit Card and also ask about the pin number of credit card that my father did not received. So, I go to ask the Malay receptionist boy about which counter to renew the Debit Card and the boy said that Debit Card is out of stock and when I asked him when the Debit Card’s stocks will come and the boy didn’t answered my question. After that, he told me to go to customer service counter (An Indian woman staff) for asking it. I have waited about 20 minutes there and the Indian woman staff asked me with the bad attitude with the words “You mau buat apa?” Then, I told her I want to cancel my credit card, but she asked me go back to the Malay Receptionist boy there again. After that, I go back there again, then only the Malays receptionist boy give me the cancellation Credit card form. I am really disappointed with the services provided.

I look forward your bank would take necessary actions to avoid this case happened again. Thank you.

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7:34 pm EDT

RHB Bank receiving inappropriate text message

Dear Mr/Mrs,
I have received a few sms from RHB Bank which thought that I have bought hire purchase from your bank and tells that my hire purchase account will be taken out. This make me feels uncomfortable and unsatisfied because as a student and for your bank's information, I did not have any RHB Bank account and did not buy any products or services from your bank.
The number that used for the sms is 66300. I've tried to ignore this kind of unknown message but still sending me a message with that statement every month. If there has any person who used up your bank's name to threaten peoples, it is more better to your bank (RHB Bank) to take strictly action towards this issue.
Do contact me by replying my complaints at [protected]@gmail.com
Thank you.

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3:45 am EDT

RHB Bank credit card application

Complaint against Direct Sales Person (Fabian Phoon Hai Chien) and his Manager (Calvin) from branch located at 1st Floor No. 112&114, Jalan Tan Sri Teh Ewe Lim, 11600 Penang, Malaysia.

While I was traveling in Penang for a property fair sometime in September, I was approached by a RHB Retail Mobile Banker - Fabian Phoon who convinced me to apply for a credit card. I told him it was not necessary until he told me that there's a Virtual Reality gadget free gift upon submission which I then provided him my details. However, I went back to Kuala Lumpur the next day and I had not provided him further details to submit my credit card application yet.

On 31st October 2016, I received a call at 4PM from Fabian Phoon Hai Chien who told me to return the free gift which he has given me in Penang if I do not wish to continue with my credit card application. This is ridiculous as there was no agreement or notification that I should return the free gift upon changing my mind on mentioned application.

Having heard that, I called in to both RHB customer service line and his Branch to lodge an official complaint. There is a report number generated from the customer service line ([protected]) and his Manager - Calvin was not friendly or helpful towards me. He told me that he needed to investigate both claims and reply his emails if needed. He was unwilling to offer any call back to follow up and he offered no apology on behalf of his subordinate's behavior as well. He called me back an hour later to confirm a few calls that Fabian made to me and he refused to explain to me what did Fabian say in his defend which sounded like he doesn't believe my words.

I am shocked that this is the service that consume is getting from such a reputable bank.

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6:03 pm EDT

RHB Bank refusal of my cancellation of new york skin solution (no follow up) services

I am truly disappointed that Ms. Shahidayati Binti Ahmad, RHB Bank Berhad, Chargeback Unit,
Operations & Technology Support Department,
Card & Unsecured Business Division,
Email: [protected]@rhbbank.com.my

has refused my cancellation for the New York Skin Solution last 2 years ago - 8 Mar 2014 and till today there is NO / any services follow up.
So what can you say about this type of Service or Business.
Isn't this a scams - trying to cheat the customers with empty promises.
What if I did not pursue this services or even complaint to have my refund, where will be my services and my money? Lost in space right?

The respective parties has to no integrity to start with.
Kindly take the responsibility to quick refund and chargeback all the bank charges that you are trying to gain from such a Business scams..!

Angie

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Update by Angie Ng
May 16, 2016 6:05 pm EDT

Customer is always Right ..! I have the liberty to cancel once I have changed my mind and decided I do not need such a service therefore do respect on the customer's decision and NOT forcing me to sign up and use something that I do not need..!

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5:24 am EST

RHB Bank asking for bank statement at the counter

I wanted to get my bank statement online via RHB Now yesterday (24th Feb 2016) but no matter how much I try, the option is blocked from me. So, I called the customer service to help me figure out the way to get it done. The first thing the customer service officer asked was, "Do you have a passbook? If you have a passbook, you cannot use the online eStatement".

Which i find stupid because you have this online service to help customer avoid driving all the way to the bank. Fine, so i decided to go to the counter.

I took the number and waited for my turn. I filled the form and upon giving it to the officer, she asked where is my passbook? I said, i haven't used the passbook for ages and I don't remember if i still have it. She talked to one of her superiors and their answer is:

"The passbook is your bank statement. Without it you cannot print it. (F*#king stupid reason). So I asked, is there any way i can change my account so i can use the internet banking? Her answer:

"You have to close your account and open a new account". (Again, f*#king stupid answer).

I said, i can't just close the account. That is where my paycheck is transfered, all my banking is done through that account.

"We can't do anything".

F*#king stupid bank!

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2:53 am EST

RHB Bank credit card benefit

Date : 21 JAN 2016 Client : Jacqualyn Kew Credit Card No : Rhb evo visa [protected] I was apply rhb evo visa card on last year october.The purpose I apply this card is because this evo card have 20 percent discount on entertainment fee which meant movie due i was a movie addicted. But yesterday I received my statement don't show the deduction and i call the centre, the staff told me that no more discount for entertainment fee since last year starting december.But why the bank didn't inform me by email or send a message by phone since this evo card benefit already draw out on last month? I just use this card benefit 2 months only.Hope the person in-charge can give me a reasonable explanation.

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9:38 am EST

RHB Bank stolen atm/ debit card in used after cancellation

I called to cancel my card on the 28 Dec 2015 as my card was stolen. On the 12 Jan, I went to the bank to withdraw money from the counter and found out that my card was in used on the 30 Dec 2015 amounting to RM849.76, total of four transactions. I called to RHB customer service line again, I found out the card was used in petrol station for two transactions and others as debit card.

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7:55 am EST

RHB Bank credit card

Good days, I had make a call to RHB hotline to check my credit card statement and ask to the customer service representative how to change my credit card payment due date but the customer service representative answered me not in a nice way .i very disappointed with the attitude of the hotline service. (1/3/2016-8.00pm)

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8:16 pm EST

RHB Bank bad services

Bad Services - RHB Branch (Kota Permai) I would like to bring your attention that the services provided by your dealer(counter 5) is very rude and not serious on her works. Additionally, she is handling a special counter for senior citizens and pregnancy women. This counter is required a person who has patient and polite characteristics to serve her clients. Please take this complaint in a positive way to highlight the risk areas that your bank is facing. The key of success for banking industry is providing good services are ultimately important, although your bank has provided better products among your competitors. Finally, I hope that your bank would take necessary actions to avoid this cases happened again. Thank you.

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11:15 pm EDT

RHB Bank advance collection/auto debit for rhb easy

I'm Sri from KL. On 13/10/15 I found that there was an auto debit from my saving account amounted RMXXX. Later on 16/10/15 there was another auto debit from my saving account amounted RMXX. I called RHB to check why is there an auto debit and what payment it is for as I never give any instruction for any auto debit. Upon checking, the RHB operator said the auto debit is for my RHB personal l**n. I was in shocked because I never had any overdue for my personal l**n. My l**n settlement was up to date and I haven't pass the cut off date for my l**n payment. Upon checking the RHB operation said that it is true that my l**n payment have no overdue. I was in shocked when the operator said the auto debit amounted RMXXX was a 3 months advanced collection for my personal l**n. Which means I don't have to pay my personal l**n for the next 3 months. Why is there such an advanced collection and why is this happening to me? Please advise. Thanks.

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3:01 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

RHB Bank unfair dealing and misrepresentation

We submitted our mortgage loan refinancing application to RHB on 9 March and received the bank's response via email on 19 March that the loan has been approved, but we are to follow up with submission of our the original letter of offer from my existing bank DBS, in order to keep the loan tenure at 34 years, without which the tenure granted would be 30 years instead. We did not have the required document as we re-priced with DBS via phone confirmation and did not have any letter of offer. Thus, we agreed to accept 30 years tenure and our Loan Broker informed the RHB RM to proceed and quickly issue the Letter of Offer. The loan broker has been following up almost everyday since then regarding status of issuance of Letter of offer. We were also told that the RM's approver and then the RM were away on leave one after another starting early April, hence the delay for our case and to wait for the Offer Letter. Everything regarding the loan application was smooth up till this point, with no issues or indications of problems or possibility of loan rejection - we were just pending RHB to process the Offer Letter.

However, on 14 April, we received a call from the RHB RM saying our loan has been rejected, citing that we did not provide DBS Letter of Offer but we have already explained that it was not available and agreed to accept loan tenure of 30 years and for RHB to proceed. This issue was settled and not holding up the loan processing at all and we did not agree to the bank's rejection based on this excuse. She then escalated the issue to her boss and the Service Quality department and when we requested to speak to the SQ head, he said as long as the Offer Letter is not issued, the Offer is not valid, regardless of whatever in-principal approval or verbal confirmation by the RM. This is very irresponsible of them and unfair to the consumers, definitely NOT what is prescribed in RHB's Fair Dealing Charter.

RHB should have rejected the loan upfront or revised the rates openly, not hold up our applications for 6 weeks telling us it is approved and all is going well, then suddenly pulling the plug, going back on their word and not honoring the rates offered after a long delay. Such bad ethics and misrepresentation is definitely not the type of credibility and code of conduct we're expecting from a bank operating in Singapore. We request that RHB honor their rates offered and communicated to us as approved.

Our loan application was submitted and processed long ago and RHB RM communicated that it has been approved. We met the submission cutoff dates which was communicated to us, and that the rates of Y1 1.2% and Y2 1.6% is secured for our case. RHB should be honoring this and NOT treating consumers unfairly and unjustly.

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10:14 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

RHB Bank open account services

To those who may concern,

I would like to make complaint to a customer service staff in Rhb Taman Megah branch. Because of rushing I didn't manage to get her name. She is a chinese in her 40's.

It was on last Wednesday(16th Jan 2014) about 3pm. I wanted to open a savings account for my salary input. I have called earlier to general line to enquire the necessary documents to bring because my IC is not in KL. The staff assured me that just the IC will do and can go to any RHB branch to open an account.

Coincidentally, I dropped by Taman Megah Rhb. The Chinese woman customer service didn't allow me to open the account. She said my IC is not in KL and i do not have the company letter to support. Furthermore she said my office is in Bangsar after checking through my name card and should go to Bangsar branch. I told her that I have called to general line to ask. But she insisted that I cannot open an account in their branch in a sarcastic tone. I feel disappointed with her kind of attitude.

I wanted to try my luck and went to another branch in damansara jaya. Guess what happen? The staffs there are so helpful. They let me fill up the form, the security guard pressed the queuing number for me, the counter staff proceed with my application after checking through a few details. Application done within 30mins.

Question is why both are RHB branch, the treatment I received were totally different?

I need an explanation on this.

Thank you.

Elly

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Darren Chan
, MY
Nov 14, 2018 6:46 pm EST

My account was blocked and trying to solve this problem via the provided online service. Tried to call for 4 days but unfortunatelly still couldn't talk to the officer. Always put me to the ads and suddenly cut the line after few minutes. Their service really suck and will close all accounts with this bank.

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Steph95
, MY
Nov 13, 2018 2:28 am EST
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I lost my credit card and got people using it
Please call me!

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Abuzar19
, US
Nov 12, 2018 5:08 pm EST

Assalamualikum. nama saya Abu, , Saya menukar kad baru pada 2 bulan lepas.apabila saya ingin mengeluarkan duit atau melihat baki pada akaun rhb saya urusniaga kad saya dibatalkan...sudah 2 bulan urusniaga kad saya dibatalkan, , saya langsung tidak boleh mengeluarkan duit daripada mana2 mesin atm.. jadi apa yang saya perlu buat?

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achik85
, MY
Nov 06, 2018 5:13 am EST

close time 4.30 monday to thursday, 4.15 on friday?
i arrived at rhb bank on 4.18 (thursday), but the door closed already and they said 'we closed already!'
it was heavy rain, dont they think how rushing i'm driving to cash out my cheque?law is law...but we all human...

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Can Vincent
, US
Nov 05, 2018 3:09 am EST

Please help me to speed up atm return cash in my account.my name Tang chun can .ic [protected]. Atm card no.[protected].
My contact [protected]. Email vncnt92@hotmail.com
Consiquencs is I withdraw cash at maybank atm by rhb atm card but the cash not dispense.amount rm2000.
I need urgent to pay house loan for this amount.

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sue393
, MY
Oct 02, 2018 10:10 am EDT

Pls do your work! You autodebit my account but informed that i didn't pay the balance. I already made monthly payment. Pls do your work rightly!

Here i attached the prove of autodebit loan.

Pls check, tq.

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Jenny Yeap
, MY
Oct 02, 2018 3:50 pm EDT
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Pls help to provide settlement letter for personal loan account number as below
[protected]
[protected]

Had been settle the account on 8th August but failed to get any response on the settlement issue

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Tan Sze lin
, MY
Sep 19, 2018 4:50 am EDT
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Currently Not able to issue any cheque. Reason given, signature invalid and not in the system.

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Merican
, MY
Sep 11, 2018 5:05 am EDT

I had try to contact your hotline several time but unable to get through.My no is [protected].Had enquiry on my credit card.

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sweetieppg
, MY
Sep 10, 2018 12:50 pm EDT

RHB should honoured its promise.
I was promised by the RHB Customer Service to make RHB (branch Damansara Jaya) to call me regarding my housing agreement.

But till now I have not received any calls from them.

Appreciate if RHB can improve its services in the future.

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4:09 am EST
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RHB Bank rhb bank customer service sucks

Until nowadays, the bank customer services don't have any improvement at all and i am really disappointed about that! Either open or close account they didn't provide the basic information nor explanation at all ~~~ what the problem with the bank? It is not safe to keep my money inside at all ~~~ Please don't consider RHB Bank as your 1st choice because you will be regret once you compare with other bank customer services and i swear it is the worst i ever met !

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12:46 am EST
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RHB Bank delaying my releast letter

same thing happen to me. i have make full settlement on my credit card account on 22.12.2012. but until now rhb never give me my releast letter. I want to clear my name from AKPK la cibai. when i call costumer service they let me wait so long & no one pick up the phone. HABIS CREDIT AKU. they promise me to mail the letter also never recieved untill to day. last week i 16.12.2012 complaint to bank negara & cc to RHB. then on 19.12.2012 same person Shalini her name promise me to email the letter but untill today also never received the damn letter. i asked her to fax, but this girl said cannot faxs it. . what the fcuk RHB so big but cannot fax.. i will never dealing with this bank.

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Ana Shukor
, MY
Oct 08, 2015 2:37 am EDT
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I also havent receive any release lette from collection depat that incharge by Cik Murni...Please help me what is the procedure to get the letter. It is because before i completed payment, i got many call to do it..But then, after that what happen? Please call me at [protected] (Ana Mohd Shukor)

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Reviewer56866
,
Oct 04, 2015 9:57 pm EDT

My account no [protected] has completed payment on 06.08.2015. Then they call up n told still pending RM8.00++. Then i paid thru maybank2u online and complete the pending. Yet until to date i havent receive any release letter from collection dept. For your action please. Tq

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1:33 am EDT
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RHB Bank poor service

I'm really disappointed with the service provided.

It's been the 2nd time they screw up my school for me. I've undertaken the bank loan for my school fees. The first time it was so rush, I had to skip school for the first week just to handle all the documentation that would have been settled weeks before my school commences. Now, history repeats. Despite applying 3 weeks before a
Despite applying 3 weeks before and was guaranteed I can get my loan within 2 weeks. I was, once again, met with obstacles. First, the consultant did not mention any problems. Till the week my school starts and there's still no update, I called up the consultant and was told that I need another guarantor. Why isn't this mention 2 weeks ago?

That aside, I got her another guarantor. I waited and waited, there's no news and I have to call up the bank every single day. Now she tells me I need to wait till next Monday. Hi, that is my 3rd week of school. The whole process of getting loan from the bank is just as bad as a loan shark getting a gambler to pay up. I'm really upset by the services provided. Furthermore, for every single call, your consultant never fails to talk about charging me interest rate for this and that. I've totally no idea how much interest rate and processing fee they are charging me for, on top of the ### services I'm experiencing now.

So the manager and supervisor called and apologized. Said that they will supervise and rush things out for me. I still end up waiting for 1 more week. Getting more and more pissed instead. I had to pay 100 over to redeem my last loan. (they lend me 100 over more than i needed so now i had to pay back that amount before i can extend my loan). What is this? I had to pay $170 for interest and $150 for the processing fee. Hello, is the bank lending me money or am I lending the bank money? I kept paying and paying yet nothing has been done at all. Even after lodging complaint to the customer service didn't improve anything.

I'm utterly upset by the lack of customer service experience. Can you imagine me going to school without any textbooks, I can neither start on my assignments? It's not even because I applied late, it's due to all these delays by the company, putting my application aside till I push for it. I really hope the company will take serious consideration to reflect on this.

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wiskam
, MY
Jul 22, 2015 3:54 am EDT
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I have never seen such a rude bank manager in my life. Who does not even insult his customers but also do not have any manners to see that other customers will get affected too.

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1:16 am EDT
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RHB Bank poor customer service

I signed up for a Education Loan 7years ago for my Poly school fees. I only need to pay for the first year, hence i loan around 8k however the consultant advised me to increase my loan amount so that the next year if i need to loan, i can use the amount. instead of applying it again. Based on the bank requirement, i have to opening a savings account with min $500 to be elligble for the loan. I did open the acconut as required. The second year of poly i didn't used the loan as i pay via credit card. After 7 years of payments, finally all the payment is settled and i wished to close the account. The person informed me, i still have undrawn amount of $7k plus, hence i have to pay a penalty of 1% for it. I was so pissed and question why did i have to pay when i didn't use the money at all, the lady answer the bank actually reserved the money for me since 7 years ago! OH MY i nearly die laughing. After hearing that, i say then nvm, ask the bank to keep it for me until i grew old then. Maybe i will decide to use later. Just 1 wk ago, i received a payment acknowledgement saying they deduct the 1% from the saving accounts i open with them. I was so angry and called them, the officer advised me to write in to waive off the penalty fee. I wrote to them and a lady by then name of SERENA TAN! called me, telling me they will refund me first however the waiver of the penalty fee is still pending as it needs to be approved by the higher authority. That's gd news i think. She carried by on saying, however your savings account is already below $500 since 2005 ago and i only have a balance of $300 plus dollars. I was shocked! She tell me my loan is actually deducted from that account. From the start, i did a GIRO application to pay my education loan using my POSB account to prevent any late payment or insufficient balance hence prompty every month the deduction is succesful. So since no withdraw is done to my RHB saving accounts since 2005, why should i check it every month? She say from her system, 2 x $5 is deducted at 2005. I asked her what is the deduction for? She say she unable to track. Maybe is the cashier order they issue to my poly. Why do you deduct amount from my bank without prior notice? the cashier order i should pay in cash when i collect it, not just deduct without acknowledgment. Till now the $10 deduction is what, i also dun know! She say is my responsbility to update the passbook, if i have the account, i should maintain it. Why should i update the passbook when i never used the account since day 1? i also mention to her that their banks at not that easily accessible, she say back to me when you apply it, you already know that, why still apply. At that time, i need the money that's why i purposely go over to the cecil st branch to open it. Then she keep saying, so you blaming the bank for it? and i explain myself. then she say so... WTH! I ask her what is her meaning of her so... Worst attitude! I mention to her, other bank usually send a statement to us every 3 months, but your bank didn't. She claims the account is a passbook account and you have to update the passbook to see the transaction! My POSB bank also have a passbook and i have the statement paper! Then she say again, you blaming the bank? kaoz.. I not blaming the bank but blaming on the services and process! Then she say the best come down with your passbook and update it to see the transaction. I tell her if i come down all the way there, i won't update my passbook but to close and cancel the account! She then reply, so is there anything else? RHB still win the Singapore service class award, sorry man, with this kind of customer service, i would be rather talking to a MACHINE! THANK YOU SERENA TAN FOR GIVING ME SUCH A HIGH CLASS SERVICE! LOL!

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R
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Reallyhopeless
, SG
Aug 13, 2012 4:57 am EDT

Sad to see your case. But Wait till you try to apply the loan with RHB Malaysia. You will flipped off the chair on the documents required and after few weeks, still pending approval. I have applied loan with DBS in Singapore with 55% margin of finance. 1 day to approve. In Malaysia with RHB, 3 weeks still pending approval. of course, I have gone back to foreign bank which is more efficient.

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RHB Bank contacts

Phone numbers

1300 88 9980 +60 392 068 118 More phone numbers

Website

www.rhbgroup.com

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