Yes, their advertising is very misleading considering that you only wanted to sign up for a free trial but got charged even though you did not actually consent to a purchase or had an idea that clicking on an obscure link was doing so. I had Rhapsody guide me through the process that one could take to make a purchase which still confirmed that I had not done so. I can't say that Rhapsody is knowingly charging you but there must be a glitch in their system that needs to be identified. I believe that this could not be happening to all but at times their system malfunctions and by clicking on particular links at that particular time, triggers a charge to your card. I would isolate these times to be right after you first sign up for the so called free trial. Nonetheless, that's their bad, not mine. One other thing though, they kept denying me the refund and my bank, Well Fargo, did not protect me. They assumed that I must have authorized the purchases since Rhapsody said so. IP addresses are associated with any and all internet connections including purchase transactions. Wells Fargo did not go that far in checking for an IP and denied my claim. I filed a dispute with Wells Fargo demanding that they step up their technology when it comes to internet purchase transactions. They seem to be oblivious to the fact that tracking purchases via an IP address is possible and is something that they should be doing anyway, but said that they would involve their IT department at that point.
Nonetheless, the GOOD NEWS is that I submitted a complaint to the Better Business Bureau and miraculously my full refund was approved by Rhapsody and a check was received in the mail promptly. I did address the IP address issue in my complaint but not sure if this was the determining factor. By the way, my BBB complaint submission was filed under “deceptive practices”. I suggest that you file with the Attorney General as I also did, and to no avail, but make sure that you file a claim with the BBB. The Attorney General’s initial response to me was that they do not investigate individual claims and will not do so with mine but they do take notice when an excessive amount of claims are being launched. So this can only be beneficial for everyone concerned at some point in time but does nothing for you now. Also, I cancelled the claim with Wells Fargo and never determined what they came up with but I suggest that you pursue the IP address issue with your banking institution as well. If the BBB does not resolve the issue in your case, the IP address could be the determining factor. I hope this helps.