This is a total Scam! Do not pay them, and refuse to return your product. Maybe then, they will get the picture. Please read my letter to them below.
When I placed an order for your "free trial" for Rezv, I was not instructed to check mark a box indicating that I have "read and agreed to your terms", and in addition, I was not instructed of this "enrollment" in any membership program while ordering. It was not indicated on the page in which I was placing the order. When I called, the supervisor I spoke with said that the terms were at the bottom of the website page, and indicated that I had to "look for" such terms to "find" them.
I should not have to "look for" the terms, they should be made aware to the customer upon ordering, especially if the act of ordering a free trial enrolls a party into a monthly subscription that would require further payments, and/or a further act of cancellation should the customer be unsatisfied. To not make the customer aware of terms they are binding themselves to is in "bad faith", and not in the interests of the customer, but that of the company selling the goods.
In addition, the charge for the "monthly subscription" is outrageous! The package weighs 3 oz. as indicated on your packaging, sent through USPS as first class mail, and according to their website should cost about .76 cents, and yet your company charges $8.99 for shipping and handling! What a rip-off! Secondly, you charge $80.90 for a one month's supply! I can get the equivalent at Whole Foods for $10-15. If I saw your terms and conditions prior to my order, I would most certainly not order your product, which, I am suspecting, is the reason why you hide this "fine print". And since your industry is not even regulated, I am wondering what is even in these pills. If they were tested, would they really contain what it says on the packaging? Is there further fraud happening here...I wonder?
Additionally, you indicated that I could return the product at my own expense. Why would I return a product where I did not authorize the purchase, and then spend my own money to return it? Additionally, how many hands has this bottle touched? If you keep sending out merchandise and then so easily authorize a return, how many people has this bottle gone out to, which later was returned? This is something I ingest into my body. Trust me, I will be throwing this bottle away, since I do not know where it has been, or I might test it beforehand...
Your actions are not that of a reputable, trustworthy firm, and on top of that, the legality of these actions are questionable...???
In other words, this appears to be a scam. I will write a formal complaint, and post this letter so that others can see what you are doing. In addition, I will have my credit card investigate and reimburse the charges for the product that I did not request AND will not be returning to you if I am the one who has to absorb the cost.