Complaint Rating:

Company information:
Revol Wireless
Toledo, Ohio
United States
www.revol.com

Revol has this phone replacement program that is a total rip off. I purchased 3 phones from Revol one for me and my 2 girls my phone started saying no service and wouldn't come back on and they told me I had to pay $45 to replace it, even after inspecting it to find nothing I had done caused the problem it was the network. Then my 14 yr olds phone every time she would forward a message her phone would power off, again told I had to pay $45 to replace it stupid why when it was clearly an issue with the phone. Then my 16 yr olds phone the screen went out again nothing she had done but once again $45 to replace it. I understand if damage was caused by the customer visibly the they should pay the replacement fee but if it 's an issue with the companies product it should be of no cost to the customer, especially when the replacement is refurbished you don't even get a new unused phone. How many times does a person pay for the phone when you keep paying this fee for phones that doesn't work more than 1 year. This company definitely needs to be investigated. They even have a scam on phone chargers everyone knows off brand chargers are sometimes issued when you purchase your Revol from another location thats not the main store but if you bring your phone in with that charger they will not replace your phone, will automatically tell you the non manufactured charger caused the problem and make you purchase a brand new phone whatever it cost for the one you choose. INVESTIGATE THIS COMPANY THEY ARE RIPPING HARD WORKING CITIZENS OFF!!!