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2.2 125 Reviews

Restaurant.com Complaints Summary

33 Resolved
82 Unresolved
Our verdict: When using services from Restaurant.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Restaurant.com reviews & complaints 125

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5:46 am EDT
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Restaurant.com bad business

They can't make money legitimately. They have sales where they give restaurant.com $25 gift certificates out for $1 or even free. They make the $1 (or extra site traffic). The restaurant (if it honors them correctly) has to give a $25 (or more) discount. Their "sell" to the restaurant is that there are terms to break even or make profit added to the certificate. So for a $25 Restaurant.com, it may state you need to spend at least $40 and the tip will be added before discount. That is to prevent $0 checks. If you spend the minimum of $40 your bill will be $22.20 (+tax) including tip (server gets $7.20 so restaurant gave $40 in food for $15. Believe me 90%+ of the time customers are right at the minimum. They sell you on getting "new" customers (most of which never return unless they have another discount, coupon, living social, groupon, etc.) or "cheap" regular customers buy them constantly. The only way this company could work legit is if they charged full price for the gift certificates and maybe took a 10% cut off the top for selling them and gave the rest to the restaurant. But then they wouldn't make enough. Instead its pretty much a scam. (Yes some people legitimately use these without knowing the real costs and you may get a scattering of customers that return but we gave out $5, 000+ in these a month for a year and since canceling we have finally had money to pay the bills, be prepared for a 75%+ food cost if you are a good legit restaurant like us and honored our end of the deal) and you can cancel them it just takes 15 months or so. Its just not a good business, probably legal but not moral. I just saw them giving $400 in certificates for $10 on some deal site and it was over 10, 000 sold so it just shows they know their certificates are worthless.
It can work as advertised if you are prepared for 75% food costs (and keep your quality up), have extra money, treat all customers the same, and also insist on very high "spends" (like $25 for min spend of $100) which they will discourage at first then use to try and keep you when you cancel (although try telling a cheap customer that they have to spend $100 to save $25, good luck.)
If you think this is going to help a struggling business it will only help the servers (at first) and you will think you are busier, but after a few weeks you see that you are screwed.

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5:17 am EDT

Restaurant.com Stay away from this company, they are very unprofessional

Business owners beware. This is a total scam. The sales person disclosed very little information and told me i would receive about 1 certificate a day. It quickly turned into a staple in my daily reports. I began to receive 3 to 6 certificates a day. When I contacted the company they gave me the run around and would not let me cancel my program. Stay away from this company they very unprofessional.

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alchagio
Cape Coral, US
Apr 04, 2012 5:36 am EDT

They can't make money legitimately. They have sales where they give restaurant.com $25 gift certificates out for $1 or even free. They make the $1 (or extra site traffic). The restaurant (if it honors them correctly) has to give a $25 (or more) discount. Their "sell" to the restaurant is that there are terms to break even or make profit added to the certificate. So for a $25 Restaurant.com, it may state you need to spend at least $40 and the tip will be added before discount. That is to prevent $0 checks. If you spend the minimum of $40 your bill will be $22.20 (+tax) including tip (server gets $7.20 so restaurant gave $40 in food for $15. Believe me 90%+ of the time customers are right at the minimum. They sell you on getting "new" customers (most of which never return unless they have another discount, coupon, living social, groupon, etc.) or "cheap" regular customers buy them constantly. The only way this company could work legit is if they charged full price for the gift certificates and maybe took a 10% cut off the top for selling them and gave the rest to the restaurant. But then they wouldn't make enough. Instead its pretty much a scam. (Yes some people legitimately use these without knowing the real costs and you may get a scattering of customers that return but we gave out $5, 000+ a month for a year and since canceling we have finally had money to pay the bills, be prepared for a 75%+ food cost if you are a good legit restaurant like us and honored our end of the deal) and you can cancel them it just takes 15 months or so. Its just not a good business, probably legal but not moral. I just saw them giving $400 in certificates for $10 on some deal site and it was over 10, 000 sold so it just shows they know their certificates are worthless.

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1:51 am EDT

Restaurant.com False advertising and highway robbery

I bought a $25 gift certificate that stated a minimum purchase of $20 along with a couple of other restrictions. After I completed my transaction, I went to print it, and it stated I had to have a minimum purchase of $50! Now that is FALSE ADVERTISING and HIGHWAY ROBBERY! I know they will not give me my money back now, but it was only $4 so it isn't a huge deal. Just know to run the other direction when dealing with restaurant.com (HUGE SCAM).

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1:07 pm EST

Restaurant.com Avoid this website at all costs

This site is selling coupons to a local restaurant. I purchased on 2/29. On 3/2 I enter the restaurant, ask for my favorite table, the waiter leads me back, I lay the certificate on the table and am told by the server they are not honoring the certificates because Restaurant.com does not pay them for the certificates like they are supposed to and the little restaurant is not making money.

I love our little restaurant, I am not angry at them. So I called the other 2 little restaurants featured on restaurant.com for our area. Guess what? The same thing is happening to them, AND they have requested to be removed from the restaurant.com website and they will not take them off. I have suggested a class action suit and media attention.

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8:31 pm EST
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Restaurant.com Exorbitant Fees

"I purchased four gift certificates in 2011: one for Addis, an Ethiopian restaurant on Telegraph Avenue in Oakland, California; and two for Cocina Poblana, a restaurant in Jack London in Oakland, California. On Sunday, March 4, 2012, I redeemed my gift certificate at Addis restaurant -- though our server quietly revealed that the restaurant was extremely frustrated with their Restaurant.com experience and the confusion that often complicated their guests dining experiences. My father and I were unsure what she was referring to, but did note that even though the server repeatedly told us we "didn't have enough" on our bill to qualify to use the voucher, she returned with a $30 bill in addition to the $25 voucher I used.
I decided I would use my other gift certificates on Monday, March 5, 2012 at Cocina Poblana by taking my fiance out to a celebratory dinner. I made a reservation for 7 p.m. on Monday, March 5, 2012, making sure to mention that I would be paying for part of my meal by using the gift certificate from Restaurant.com. We arrived early and were seated promptly. After we finished our dinner, I tried to redeem my voucher and was told by our server that they no longer accepted gift certificates from Restaurant.com due to "recurring instances of fraud". The server even referenced the Restaurant.com associate who had came to the facility to market this promotion and several of the restaurant employees (and patrons, even!) called Restaurant.com a scam. We eventually just paid out-of-pocket, but we were both very upset with our dining experience and would like someone to take responsibility for what seems to be either blatant manipulation or an obvious propensity to scam or capitalize on the naivete mentality of consumers. I would prefer to settle this amicably, with a refund for both my Cocina Poblana gift certificates (two in total) and the gift certificate I bought my sister (just one... It remains unused, and will have to remain unused after this embarrassing experience.) The fact that almost everyone in the restaurant was aware (besides us) of the backwards nature of Restaurant.com is doing an extreme disservice to your business. "

______________________________________________________________

Above is the letter that I sent (via snail mail and e-mail, and several separate complaints bureaus) to Restaurant.com to demand a refund after my experiences. I will update this board if I receive a legitimate response. (I seriously doubt it though!) I suggest everyone continue to write Restaurant.com and individual consumer complaint boards to apply pressure to the company to initiate legitimate operational practices.

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4:43 am EST
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Restaurant.com Non disclosure

When approached by the malicious sales people from restaurant.com (RDC) I started out the conversation with "if you are here to try and sell vouchers, then the meeting is not necessary as we have many vouchers out there still unredeemed through Google offers, and Livingsocial." They were quick to say that we would benefit from exposure on their website and that it provides a way to make reservations quickly and easily. We were informed that we could sign up and have a place on their site so that when we were ready to have them sell vouchers it would already be in place. LIE, LIE, LIE! As soon as we were up on their website they started selling vouchers immediately. We put in a call to RDC who proptly replied that there is no delays to the sales of the vouchers. We had them quickly initiate the cancellation process which takes 90 DAYS?! They claim to want to help restaurants, yet they are hell bent only on their own profitability at the merchants expense. They are the only voucher sellers out there that do not split revenue with the merchants. Instead the only benefit they try to provide is by the patron by having them spend over the discount amount, and add 18% gratuity prior to the discount application, and that is it. Merchants beware the terms of their agreement is 1 year, where they will sell as many vouchers as possible, and the agreement is automatically renewed unless you cancel and the cancellation takes 90 days!?! RDC is only looking for its own benefit from the merchants without providing any benefit to the merchants (the very definition of a parasite). Restaurant owners beware DO NOT SIGN ON WITH restaurant.com THEY ARE CANCER TO YOUR BUSINESS and it is terminal. RDC is quite possibly the worst thing to ever happen to the restaurant industry. Parading around as if they can help your business while aiming only to sell as many vouchers as they can and all the while strong arming the small businesses by forcing them to dole out $10, $25, $35, $50, $100, $150 of your product for as long as they can, and even after you have cancelled out of their program they still expect you to honor the ones they have sold for a year after they were purchased. TELL EVERYONE DO NOT DO BUSINESS WITH restaurant.com THEY WILL BLEED YOU TILL YOUR BUSINESS IS DEAD!

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9:00 pm EST
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Restaurant.com Sells certificates they know are not calid

I bought a certificate on Thursday for a $25 certificate. went to the restaurant Sat and there is sign on the door that "due to fraud by restaurant.com we do not honor their certificates." This is not the first time this has happened. In the past restaurants had closed. they refuse a refund saying that when I ordered the certificate I agreed to their fine print which says no refunds. if that is their polcy I'm ok with that but I do think they must be made to stop selling certificates that they know are not going to be accepted.

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6:39 pm EST
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Restaurant.com refuses to take my business off their site

I am a merchant who had signed up for restaurant.com though one of their field agents. The agent came to my pizza shop in Swansea, SC and presented the program to me. It seemed legitimate. We discussed possible issues upfront. She assured me that customers could only buy one certificate to my place and the program was designed to bring new customers to our restaurant. A few month in, I had a customer that was able to purchase $400 worth of $25 certificates for only $16. Restaurant.com was offering $25 certificates at Christmas for $1 and their was no limit on how many a person could buy. This totally defeats the purpose of the program from a merchants point of view! When I contacted restaurant.com, they quickly informed me that in the fine print of the documents we signed, it states that we are obligated to the program for a one year period. We waited our year out and then was told their was a 90 day waiting period. 90 days after providing written notice that we wanted out of the program, we are still on the site! It is very frustrating to me because we have no choice but to disappoint and frustrate our customers by not honoring the certificates. Restaurant.com now says that we must conduct a exit interview, which they are unable to schedule with me as of today. It is a terribly flawed system where restaurant.com does not disclose the terms of the agreement and then "forces" merchants to cooperate or be faced with a $1000 fine for breaching the contract! Just wanted to make you aware as to why so many merchants are turning and running from restaurant.com. I plan to post my story on as many review sites as I can in hope of keeping a merchant like me from doing business with restaurant.com. Just to clarify, restaurant.com keeps 100% of the money they sell the certificate for. Restaurants eat that cost as a way to bring in NEW business. That's the way the program is presented to the merchant. There is a minimum order that is supposed to cover food costs for the restaurant but in today's economy, restaurants are selling items with a 40% food cost. Its a horrible program and I hope that they will remove us soon!

Michael Brown
Paparonis Grill, LLC

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FRDC
Beaverton, US
Mar 06, 2012 4:54 am EST
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I read you complaint too late. We are now in the trenches with RDC. I too will post as many complaints about them as humanly possible. If you would like to contact me it is [protected]. I figure there is strength in numbers. Sincerely, Edward.

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7:04 pm EST

Restaurant.com Horrible, horrible website

My restaurant has been trying to end our 'contract' with Restaurant.com for 6 months. Initially it was only supposed to be a 6 month contract which would have ended in September... we have been fighting with them since November and now they are telling us that we have to do an 'exit interview' to end the contract. Although demeaning and embarrassing we complied only to find out that a week later we are STILL on the website, by which they have told us that it takes 5-10 business days to be removed. So we have been left with no further alternative than to post that we are NO LONGER ACCEPTING restaurant.com certificates. We are honoring the $5 people paid for the certificates, and just eating the cost ourselves because there is NO WAY restaurant.com is going to refund the poor customers. They have threatened legal action against us and have left us no other choice. HORRIBLE HORRIBLE WEBSITE!

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Former Restaurant.com employee
San Francisco, US
Aug 26, 2012 2:40 pm EDT

I worked for RDC for 5 years and I am sorry this has happened to you! The company was great when I started but got out because of the greed as soon as the money started to flood in. They threaten the lawsuit consequence but never follow through it was never done in the yrs I worked there. I personally got many restaurants out of contracts early if they weren't happy its a lose-lose to have unhappy restaurants on the site.

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C
9:10 pm EST

Restaurant.com I would definitely not recommend that any business sign up with this company

I manage a business that signed up with Restaurant.com to help get NEW customers into the business. When we signed up, the representative told us that users could only purchase coupons once a month and that our subscription could be cancelled at any time.

After seven months, we noticed that the same customers were constantly using the coupons (definitely more than once a month), and it was drowning our sales tremendously. We did not have any new customers coming through the doors with these coupons and it was costing us a ton of money (since the business does not see any of the money that consumers pay to purchase these coupons), so we decided to cancel. I called customer service and was told that a supervisor would have to call me back to be able to cancel our subscription. After 4 days with no call back, I called again. And again, they told me that someone would have to call me back. After almost a month of this (I left my work number and my cell in case they called while I was not at work), I finally was able to speak to someone about cancelling our subscription. I was then informed that we were under a year contract and we not allowed to break it! I felt completely tricked since I asked the representative over and over again to make sure that I could cancel this at any time! I had been blatantly lied to. Apparently their policy is that you have to give mailed, written notice that you want to cancel your subscription, and it can only be cancelled 90 days from the date the letter is received! Even after I jumped though all of these hoops and mailed the letter, after 90 days, they were STILL selling coupons for my restaurant and it took ANOTHER 3 weeks for someone to of course, call me back. It wasn't until I called there threatening to sue because they were selling $100 for $4 after the 90 days was WELL up, they finally took our site down.

I have had numerous customers call here, asking if we accept restaurant.com certificates. We do only because we feel like it is not the customer's fault that restaurant.com is dishonest.

As a restaurant manager, I would definitely not recommend that any business sign up with this company. As a consumer, it is a great site to use as long as the restaurant still accepts the coupons. I would definitely call the business first, just to make sure, before purchasing.

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SMITHYREST
Monroe, US
Feb 05, 2012 3:50 pm EST
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I've had the exact same experiences. They are dishonest, they misrepresent the program, and are unwilling to respond to any issues.
DO NOT SIGN UP WITH RESTAURANT.COM, YOU WILL REGRET IT.
If you already have, I would suggest you send the letter now to get out, the process takes forever, and they will keep selling certificates.
IT'S A SCAM

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ALEX SALMASSI
Katy, US
Jan 31, 2012 12:36 am EST

THIS IS THE BIGGER SCAM IN THIS WORLD. I HAD THE SAME PROBLEM AND I AM TAKING RESTAURANT.COM IN COURT..THEY DID THE SAME THING TO ME...

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3:21 am EST
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Restaurant.com Misleading website & advertising

Received restaurant.com card as gift. The restaurant.com website lists many participating restaurants in central NJ. Tried to redeem the card at a restaurant listed on their website, only to find that the card could be redeemed at relatively few restaurants, i.e., just because a restaurant is listed on their website does not mean you can redeem your card toward discount at that restaurant. VERY MISLEADING.
Later purchased a $100 discount coupon for $40 with no apparent restrictions, only to learn of restriction after clicking to purchase the item, i.e., have to spend at least $200 at the restaurant to use the $100. discount coupon. This was NOT indicated to me prior to purchase. MISLEADING and DISHONEST. Hopefully this is also illegal, as I'd like to see restaurant.com shut down to protect other consumers from such practice.

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Shubhkam
, US
Jan 02, 2015 6:11 pm EST

Recently I went to the Mantra restaurant in downtown Jersey City. It serves Indian food. We had a LOT of leftovers - specially the rice -like 80% was leftover from 2 different rice orders - obviously growing up in a 3rd world country you cannot waste food or water, so we asked the waiter to pack it. To my shock the next night when I went to eat it - there was a TINY FRACTION of what should have been my leftover rice that I paid for and deserved to take home. I am very upset as this is the 2nd restaurant this has happened at. The first was Confucius in Jersey City where they gave me a tiny portion of my large schezuan eggplant dish leftovers! I stopped going there - and I guess I'll have to do the same to Mantra - the schmucks! What is up with that? Why aren't they packing what's rightfully my leftovers and giving me only a tiny bit to take home? Are they serving my leftovers to other customers? Its very annoying since I don't even open the bag until a day or two after having gone out - its usually late at night when I have no energy to call and yell at the manager for running such a dip-crap operation! And then there's the Brownstone diner with the obnoxious staff - after making 7 of us wait for over an hour and it was the 3rd time I went to ask the maître-de?/man when we were going to be seated - he said "if you ask me one more time I won't seat you at all!?" I was furious, I left with our out of town visitors and never went back there again either - I am sure if I was white he wouldn't be talking to me like that! So fed up with the restaurant experience around here - its so much better to stay home; but when you have company you're forced to go out because everyone wants to eat their own thing.. But its just such a pathetic experience at some of these places - specially when you think they're neighborhood places who should be interested in repeat business!

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11:50 pm EST
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Restaurant.com invalid certificates

I purchase 4 certificates at once on the restaurant.com website for a local restaurant. They cost me $2 each and I was to recieve a $25 gift certificate for each. I received an email and was able to print the coupons out. Went to the restuarant and on the front door was a copy of one of these certificates and in BOLD BLACK letters it read-this restaurant doesn't accept these certificates. I contacted restaurant.com and all they were willing to do was give me certificates to another restaurant-non which were local. I have filed a complaint with paypal to get a refund. I also noticed they are still selling these certificates on their website-SCAM don't buy

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8:04 pm EST

Restaurant.com Don't use this site... it's not worth it

This site is HORRIBLE! First off I bought a deal online for Restaurant.com that advertised the deal as "$50 Restaurant.com GIFT CARD". When you read GIFT CARD that means you get that money off no matter what you spend. That is NOT the case with this site. They DO NOT have gift cards they have COUPONS...big difference there. Also, I looked at the website first and looked at the list of restaurants that you can buy "gift certificates" for, but if you have an eGift Card those sames restaurants don't show up as ones you can go to. I bought the deal for those specific restaurants I saw at first and come to find out that I couldn't even go to those ones. With an eGift Card you can't see the restaurants you are allowed to go to until you have an actaul eGift Card to redeem. That right there is a litte deceiving when they show some restaurants, but you can't actually go to those restaurants. Also, they have partner sites that you can use your "gift certificates" at...well... I have had to contact those sites mutiple times along with restaurant.com because I have had so much trouble using the "gift certificate". One site actually told me that Restaurant.com was giving out EXPIRED certificate numbers and that's why they won't work online.

I have been dealing with the crap site for a few weeks now and I have told EVERYONE I know not to use this site. It is deceiving, they aren't gift certificates, and I have had nothing but issues trying to buy Christmas presents for people I know.

Don't use this site... it's not worth it. You are better off buying an actual gift certificate to a restaurant instead of trying to use a coupon with way too many restrictions.

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5:19 pm EST
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Restaurant.com Fraudulent Coupons no refund

I bought a restaurant.com certificate last night - the restaurant refused to accept it, said "We told them to take us off their list - we don't honor their coupons, they are fraudulent". I was disappointed as I had just bought it that night... called restaurant.com this morning and explained they said they CANNOT ISSUE A REFUND but would give me another certificate to a restaurant of my choice... I didn't want that just wanted a refund and they wouldn't give it to me, so I had to go thru my credit card company... STAY AWAY from this company - very slimy.

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jaberwocky
Fort Wayne, US
Nov 19, 2011 5:27 pm EST

it clearly says on their site:

"Please note that Certificates cannot be returned for a refund of the purchase price."

and any restaurant or business has the right to refuse coupons at any time for any reason, read the fine print.

By going to the credit card company, you are skirting the rules of the site YOU agreed to by using it, which means you are in the wrong, not them.

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6:53 pm EDT
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Restaurant.com Classic Bait and Switch Scam

I wish I had read the reviews before I bought into this scam. Huge mistake! They list several reputable classy restuarants on their site as places you can gift certificates. What really is on the list when you go to redeem your certificate is another story. I paid $20 for a $50 gift certificate, sounds like a good deal doesn't it. When I went to redeem, there were several restaurants listed that don't accept the promotion, or are "out of stock". What is left are a list of restuarants you don't want to eat at. Plus, when I redeemed my certificate, it had a clause that said I had to spend an additional $50 ($100 total) to use my $50 certificate. Do the math and you will see this website is a RIP OFF!

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ttaylor29229
Irmo, US
Mar 16, 2013 12:33 am EDT

Well yes you have to spend $100 to get $50off, but it clearly says that while your are browsing the coupon on the site. I have used that one many times. You spend $100 and get $50 off. So you are getting $100 worth of food for $50. Sounds good to me. Comes in handy when your pates are $40-$95 a plate. Like Henneys in Cola SC or Saluda's in Cola SC or the Brazillian Grill in Cola SC or BB Kings joint in Las Vegas or even the TV show "Chopped" Celebrity Judge Chef Aaron Sanchecz restaraunt in Las Vegas. Believe me $50 is about 1 persons plate in these extravegant places.I have been to all I have mentioned and used a Restaraunt.com certificate to assist my wallet.

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5:11 pm EDT

Restaurant.com I purchased coupons for a particular restaurant who refused them

"I purchased coupons for a particular restaurant who refused them. When I informed Restaurant.com, they didn't stop selling them and refused to give me a refund because 'they didn't know'. I would call the establishment and make sure they honor the coupon and that they will continue to do so until you can use it."

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ttaylor29229
Irmo, US
Mar 16, 2013 12:22 am EDT

I understand where you are coming from but I have used Restaraunt.com many times and purchased sertificates of places who no longer took them. The staff at restaraunt.com was always kind and eager to help me replace the cerificate with one of equal value. Although they did not give me a monetary refund but I still recieved the same item of equal value. And when I told them they no longer accepted certificates since 5 months prior, she actually contacted them and tried to find out why. After she was done with them, she helped me and the very next day, the restaraunt was sold out of certificates and within that same month, they were not on the list anymore. So I dont understand what happened in your case. I have always had positive experience with them. I have been using them for years since 2007 and about twice a month we go somewhere on date night.

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1:56 am EDT
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Restaurant.com Restaurant no longer accepts certificates

I bought a $25 Yoko's gift certificate three months ago - I did not rush to use it since it noted that it did not expire. We attemped to use the certificate tonight and were told that Yoko's no longer accepts the certificates due to problems with restaurant.com. Apparently restaurant.com was difficult to get in touch with. They did mention that we could call and get our money refunded into restaurant.com credit to use towards another certificate. Do I really want to go through the effort and have this happen again? Probably not and that's probably what the website wants so they get to keep their profits.

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dreamk
las vegas, US
Jul 13, 2011 5:47 pm EDT

this restarant.com .. they bad .. they're only think they do the business but they didnt think the restaurant owner will cover the food cost and rent employee and others ... we want to cancell but they didnt want to do it for us.. it's not right . we are not even use them or get the customer from them that much.. we ask to cancell or ownership change .. they dont want to do anything.. Gosh .. this company just want to make money from nationwide restaurant. send cheap customer.. most customer complaint here they siad they are not cheap customers if they siad are not cheap why use restaurant.com...cheap is cheap cant change... so think about it... look like restaurant just give food for free withou make any profit. we want to keep it run and stay ... people need a job... please understand..

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5:27 pm EDT
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Restaurant.com Bad customer service

Sales person IDRIS, Oh might gutch, He was so mean, he was mad everytime I asked a question, he was walking me thru the web to print out my certificate, for a first time buyer is so difficult to do it yourself, he tried so hard to make you feel so stupid. Everytime I asked go to continue he will say something like is self explanatory, at the end I told him he has a job because of us purchasing, and if he continues to treat people like that he won't have a job soon because this was the last time i was going to buy from them . Please dont buy from this place, they should traine their people first and I hope restaurants.com reads this and gives him some kind of disciplinary action. I almost have my company start bying frm them

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unsatisfied in PA
Sheffield, US
Dec 19, 2011 10:15 pm EST

If you think customer service was bad, wait til you use your coupon! Nightmare & totally fraudulent. Buyer Beware, stay away!

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10:06 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Restaurant.com HOW TO DIVORCE YOUR RESTAURANT FROM THESE ### SUCKERS!

BEWARE and do NOT sign your restaurant up for this SCAM! They will bleed you dry and take what little profit margin you have left! If you are in the unfortunate position of having signed up for this program, they will ignore your repeated requests to cancel the program and try every trick in the book to keep your listing on their site so that more and more of your customers are printing these coupons and using them like monopoly money for free food and drink.
We are restaurant owners who kept notifying them for 6 months of our cancellation, but they kept ignoring us. We finally got smart and found ONE strategy that worked. It finally dawned on us that they were continuing to post our photos, menus, and other copyrighted materials on their site despite our repeated demands that they remove the listing. We had to send them a formal certified mail letter as legal notice BOTH to Restaurant.com AND their internet service provider notifying them they were engaging in willful federal copyright infringement in violation of the Digital Millennium Copyright Act by continuing the display our copyrighted photographs, designs, menus, and other media belonging to us on their web site despite our repeated “take-down” notices to them.

The letter demanded thousands of dollars per day in copyright damages for every one of our copyrighted images for each day they continued to display such images on their site, plus attorney’s fees and court costs. BAM! Our listing was taken down within hours of sending them (and their ISP) this legal notice. So any restaurant owners out there who are suffering with this company can try this copyright angle if they refuse to promptly cancel your listing upon request.

For the rest of you, just say “NO” and don’t get sucked into this scam in the first place! You are MUCH better off creating your own “loyalty” program where you can attract and reward customers in ways that are under your complete control. For that matter, you can create a Facebook listing and simply send out posts on facebook offering specials to your followers there. You don’t need Restaurant.com and it is potentially very dangerous for your business.

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Denise67
Grafton, US
May 25, 2011 7:18 pm EDT

I too am a restaurant owner and I signed up for a 90 day period to accept the coupons and I followed my contract to the "T" including a notice to the company stating that my contract would be good for only the 90 days and then it would opt out - They call my business constantly and tell my employees that I will not be taken down until I do an "exit" interview with them - WHAT is that ? I even allowed some older customers to take a carryout so that they could make their minimum to try and be helpful and what do I get in return? Harrassed by this company and their refusual to honor my notice to remove myself from their site. I also have posted a sign at my front door stated that my 90 day contract is up and no longer accept the coupons. This company was given the written notice they said they required and then when I told them that something needed posted on the site about my contract end date so that people would not waste their money on the coupons that it wasn't "THEIR" problem - so who's problem is it? It doesn't allow me to make the changes to the site! So now my attorney said he will handle their fraudelent practices. BUSINESSES STAY AWAY>>>>>>

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pegitom
RPV, US
May 20, 2011 6:07 am EDT

offer every rdc customer that comes in the same deal as rdc. That way you get the GC money and the difference in the GC vs. minimum purchase. RDC works as your advertising vehicle and then you steal all of their customers. Win win.

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jbs3626
Kirtland, US
Mar 16, 2011 7:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I put a sign on the front door and on our websight that posts "we no longer accept rdc coupons"

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4:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Restaurant.com fraudulent coupons

I purchased through my nursing insurance site NSOMarketplace, some restaurant.com coupons for a Christmas gift for my children at their favorite restaurant. When they tried to use them, they were embarrassed to find out that they were fraudulent. I notified restaurant.com on February 25th I believe and was told I could get replacement coupons to another restaurant. I stated that I wanted a full refund. It seemed that i was going to get my refund until today when I received an e-mail stating that I cannot get a refund because I paid through PayPal and they cannot refund past 60 days! I purchased these on December 23, 2010. They were found to be fraudulent on February 25th and I cannot get a refund! I am very upset about the run around I am getting!

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dmendenhall
Portland, US
Nov 19, 2011 5:15 pm EST

Restaurant.com also issued me fraudulent coupons - I found out the same day I purchased and they said NO REFUND as well - just would issue me another coupon for another restaurant of my choice... I protested said they are advertising restaurants that don't accept their coupons and they took no responsibility. Slimy company - stay away.

Restaurant.com Customer Reviews Overview

Restaurant.com is a popular online platform that connects diners with local restaurants. The website offers a wide range of dining options, including casual eateries, fine dining establishments, and everything in between. Customers can purchase discounted gift certificates to use at their favorite restaurants, making it an affordable way to enjoy a night out.

One of the biggest advantages of Restaurant.com is the variety of restaurants available. With thousands of options across the United States, customers can find something to suit their tastes and budget. The website is easy to navigate, with search filters that allow users to narrow down their options by location, cuisine, price range, and more.

Another positive aspect of Restaurant.com is the savings. Gift certificates are available at a fraction of their face value, meaning customers can enjoy a meal out without breaking the bank. The website also offers regular promotions and discounts, making it even more affordable to dine out.

Overall, Restaurant.com is a great resource for anyone looking to explore local dining options. With a wide range of restaurants to choose from and significant savings available, it's a great way to enjoy a night out without spending a fortune.
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