Complaint Rating:

Company information:
ENTERPRISE CAR RENTAL
LAGUARDIA AIRPORT
New York, New York
United States

I had made an online reservation with Enterprise Car Rental at LaGuardia Airport a good two weeks before July 18, 2009... Confirmation # RZLWW6. I was to pick up a mini van at 11AM that day. When I arrived, a manager solemnly informed me that there were no cars available and that the 20+ people waiting are on a first come first serve basis to rent a car. I would need to wait at least 2 hours and there were no guarantees that a mini van would become available.

I protested that I had a family of 7 relying on this two week old reservation. He said that priority was being given to those arriving by plane flight and did I have a flight reservation. Of course no application that I filled online, that I may reserve the mini van, asked me to include any plane flight number or otherwise. You see, I live close by LaGuardia Airport.

So there was no mini van that crucial time for us. Enterprise displayed no Honor in fulfilling the Reservation Obligation. Now the manager at LaGuardia became upset and even invited me outside when I volunteered to expound on the likely cause for this mix-up. Why would any company risk nullifying an understanding with a customer if it wasn't that it could profit more by it?, I elucidated. He said "no, no, no... that wasn't it!" I explained that I understood... You know, supply and demand. There were 20+ people waiting for a car... at a much higher price than what I had reserved it for, I'm sure. And So, while I did arrive on time for the pick up, there was no car there for me, I would have to wait and see... no guarantee. The manager even threaten to call the police on me now that he had invited me outside to talk, like he said, "Man to Man". A real Enterprise hero, he is.

Well, Let it be said that ENTERPRISE didn't disrupt our whole day completely, since we managed to scrounge around among family and friends, inconveniencing them, but true to the good people that they are, we managed to save the day despite ENTERPRISE CAR RENTAL. I'm sure that ENTERPRISE swindled mucho money, preying on those poor people awaiting to rent a car, that day that Enterprise Car Rental reneged on my reservation. Good bye ENTERPRISE, I shall spread the word.

I wish Enterprise success in another world.

Confirmation #: RQLWW6