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Reservation Counter review: scam 105

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2:00 pm EST
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When I called 800-992-2694, I believed I was dealing with Comfort Inns reservation center to make a hotel reservation. I asked for the government rate of $70, but was told the rate was $89. When I checked in at Comfort Inn, I was told the reservation was through

Expedia, I said no, I made the reservation thru Comfort Inn. Now I was charged with a $14.30, plus room rate of $89.95. Total $104.25. If I had called Comfort Inn in Dodge City, KS directly, I would have been charged for one night only $82.00 which includes taxes.

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105 comments
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BarbandFrancis
, US
Oct 06, 2023 12:05 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Same issue here! I booked a stay at the Opal Resort & Spa, I thought, much to my dismay that was not true. Misrepresentation with the website booking company!

I cancelled my reservation and my cc was charged for the full amount of our stay. I am handling this through my credit card company as a dispute.

I just spoke with the Opal Key Resort and the manager said this is the second call today that he has received on this.

Run away from this booking company!

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Tim Frodge
, US
May 30, 2023 5:44 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I gave the dates I wanted and they repeated the correct dates

When is got the confirmation, they were the wrong dates

I called and tried to change the date and was told I could not and they would not refund my money or change the date

SCAM! Do not use them

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joseph stanzione
valencia, US
Apr 03, 2023 3:03 am EDT

I have a receipt from " Reservation counter" that states I booked 2 rooms for 3 days. I even have an itinerary# that says I booked 2 rooms for 3days. I tried calling their support #, good luck with that. This took place on 1/13/23.

My Itinerary # is R39466338686

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Darrell Klauck
, US
Mar 21, 2023 11:51 pm EDT
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On 3/15/2023 I made reservation with Hampton Inn in New Orleans, or so I thought. I had understood I was talking to Hampton Inn registration. I asked for a breakdown of the taxes and fees and they will not give it to me. The taxes and fees they charged were $153.20. I want this registration cancelled. They miss represented themselves.

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Grace Slaght
, US
Mar 01, 2023 4:45 pm EST

I too was part of the Reservation Counter scam. I went out to book directly with the Hampton Inn, I clicked on the link to the hotel, selected my dates and began to book my reservation, thinking I was doing so with the Hampton Inn Reservation Counter. After putting in my credit card information and submitting what I though was a reservation - I noticed that my card had already been charged and that I was being charged a $15.99 service fee. I thought that was also strange, and then looked at the cancellation policy - another red flag - but I had already made my purchase. My intention was to stay for 2 nights for my daughter's volleyball tournament, but on the second day, she sprained her ankle and we had to leave to seek medical care. The hotel told me they couldn't help me because I had booked via third party! I was shocked! The reservation counter site looks and acts like it's the actual hotel reservation counter. It is very inconspicuous and feels like a scam. I called their 800 number, and a nice man told me he couldn't do anything but gave me a customer service email that ended in priceline.com. I was also surprised by that...as I had no idea Reservation Counter was part of Priceline. They gave me the run around and asked for proof of my daughters injury which I provided but ultimately told me about their no-cancellation policy. It's not even about the money - its about how scandalous their website is at making you think you are working with a specific hotel...even when you aren't. Shame on me for going outside of my practice and not calling the reservation counter at the hotel! Others beware!

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Just Tanya
, US
Jan 27, 2023 6:45 pm EST

I was on the website for Hampton Inn and Suites, 3920 Arrow Drive, Raleigh, NC. I searched for this website by the address I was given, as it was closest to an event being attended. I made a reservation for 2/3/23-2/5/23 and paid! The confirmation showed the The Hampton Inn at 8021 Arco Corporate Drive, Raleigh, NC. I don't know how this happened, but it is not acceptable.

I called the phone number on the reservation confirmation. It is a call center in Guatamala! These people have no authority to change or cancel anything. I was not asking to cancel, or for a refund, I just need my reservation changed to the correct hotel.

This was NOT my error! This needs to be fixed!

I did not realize at the time that I was not booking with the hotel itself. But I will damn sure know next time.

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George Riedesel
Erie, US
Jan 25, 2023 9:04 am EST
Verified customer This comment was posted by a verified customer. Learn more

After not realizing I was booking a hotel thru them, I received a confirmation email. Upon arriving at the hotel, there was no reservation, so I booked at the desk. Now I find out ReservationCounter has billed my card and refused a full refund.

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Wayne Boudreau
Tehachapi, US
Jan 09, 2023 12:55 pm EST

I have the same experience as many thinking I was booking directly with the hotel due to the fact that reservation counter is first position online with pictures of the hotel and bold lettering of the hotel's logo. Immediately after realizing the mistake, I cancelled only to find 15 days later that I was charged not only a high price for the room but also a service fee. When trying to resolve with reservation counter they said I had to cancel my reservation on the 4th of the month when in reality I made reservations on the 5th of the month an impossible feat. PLEASE BE AWARE of this shady business

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Wayne Boudreau
Tehachapi, US
Jan 09, 2023 12:49 pm EST

I unknowingly made reservations through reservation counter as it showed pictures and the name of the Hotel in bold letters, only to find 20 minutes later it was not the hotel. I cancelled immediately only to find out 15 days later that I was still being charged not only for the hotel at a higher price but also a service fee. When talking with the reservation counter to try to resolve this matter they said even though I made reservations on the 5th I had to cancel on the 4th which was impossible to do. What a shady business. When looking for a hotel their add is the first to come up online. PLEASE BE WARE.

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Bernie Bro
My Massah, Texas, US
Mar 03, 2021 10:11 pm EST

hi. could not agree more with the posts. I have contacted the office of Attorney General for the states of Utah and Nevada. You would never know it from your booking receipts, but they say they are on Maple Loop Drive, in Lehi, Utah. They have had 140 complaints to BBB within the past 12 months--yes, despite Covid restrictions, what does that tell you? This is why they are not accredited. The problem is no one is going to book with them on purpose. This is how their best scam works. Say you Bing or Google Silver Legacy Hotel Reservations, Reno, Nevada. UP comes them FIRST, with most of your words boldened. The entire page they have for your link looks exactly like the hotel, including the address, pictures, and policies of the hotel. No where do you see their address. only a very small name in one corner. In this context, you naturally think that Reservation Counter is what the Silver Legacy must call their reservation desk department. Well, I called the hotel, they did not have my reservation in their computer! so, I tried to cancel, by their own rules, minus a non-refundable charge, but 3-10 business days later, after the cancelation confirmation email, not a penny. You cannot reach them from their website. If you have a lot of patience, you may eventually reach someone to talk to you, who told me, that I was 5 hours too late. 2 days before, meant 2 days before the beginning of 2 days before. So, I cancelled at 5 am. Thursday morning for a 3 pm. check in Saturday. The hotel itself would be completely fine with that. ALL honest hotels would be okay with that. To this date, Reservation Counter has not refunded a penny of my $336. So, I go on here, I go to BBB, I go to Yelp, I even emailed the Attorney Generals for the states of Utah and Nevada. and I disputed with my credit card company of course. Of course, if they are really in Honduras...

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Mindy Estes
, US
Aug 25, 2020 5:33 pm EDT

Please reframe from using this company! I wished I had seen this sight! My husband and I traveled
down to the Fresno area and instead of driving home 6 hours away we decided to stay at a Comfort inn.
Talked to a man that had a very heavy accent and was hard to understand! We did communicate to him
we wanted to stay one night at which time he said he was having computer problem and that he would
have to call back . Since my husband had n appointment he gave the guy my number to finish the reserve-
tion. He called back about twenty minutes later and I had such a hard time understanding I just assumed
he had all the info correct cause he had just talked to my husband!Don't ever assume! We got no
email that he said he would send so we didn't know where we were going so I called the number that was
on my cell phone and got a women that was hard to understand and the back ground noise was so bad I
could barley hear her so I asked to cancel and she told me there were no refunds! so we went to the
Days Inn, stayed the night and left the next morning! couple of days later I saw they charged me for two
nights which cost me 349, 00. I call them they told me it could take up to 48 hours but I got an e-mail about
an hour later rejecting my claim so I don't think they listen to all the tapes. So I'm hoping my credit card
can and will resolve this! They should not be in business!

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Benjamin Doverman
, US
Aug 14, 2019 3:11 pm EDT

Rip off! I typed in "hampton inn" and got what appeared to be their web site but failed to notice "reservationcounter.com" was attached at the end.

This resulted in my paying $244.43 for a $163.00 hampton inn room. my bad!

Buyer be aware - reservation counter is a scam and takes your money with not chance of refund or action! a screw job!

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allie sloan8
, US
May 16, 2019 10:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello I work front desk at a hotel in Branson Mo and tonight was the first time we had to deal or try to deal with this compoany and it turns out they are a very big scam artist we had an elderly lady show up thinking she had paid for a reservation and it turns out she did not at least not thru that company we were able to get her a room and upon calling the company they have never heard of our hotel or branson mo so beware they are stealing money and not making your reservations

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NeroAngelo
, US
Apr 14, 2019 4:27 pm EDT

Unfortunately nobody knows who these guys are until they're scammed by them, so our reviews will go unheeded for the most part. You can't research something you don't know. You can't even tell you're using a third party until it's too late because they've gotten so good at disguising themselves as the hotels they claim to represent. It's a damn shame but there's nothing we can do. Yet. But they can't hide forever and they can't get away forever. Technology is far more advanced now and finding people isn't as hard as it used to be back when the 'Nigerian Prince' scam began. One day they're going to cross the wrong person or people who have more money and power and access to the right resources to go after them. All the cow worshiping in the world won't save them then (they're located in India, in case that statement confused anyone). Their time will come as will their punishment...in the form of a hefty fine and hopefully some jail time so they can think about what they've done. Then when they're dead they can go burn in Hell with all the money they've stolen.

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RodneyN
, US
Mar 27, 2019 1:56 pm EDT

reservationcounter.com is a scam . I searched for Hyatt Place Dallas and got the reservationcounter.com website. They make it appear as if they are the official Hyatt website. Don't be fooled. I discovered their tactics after my card was billed by the hotel. I was suckered with a 50% markup. I understand agents need to get paid, but wow. Luckily the Hyatt Place Dallas management refunded me for the second billing.

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Hard roller
, US
Nov 10, 2018 3:04 pm EST
Verified customer This comment was posted by a verified customer. Learn more

The federal government need to step in on this serious matter, because I too thought I was booking directly with the resort and some how another I was not something that I have a difficult time understanding.It is very frustrating to say the least. People who engage in this kind of practice need to be executed no due process take them out and place them in front of a firing squad and let them have it because they are worst than crimminals who rob people in person, they are a bunch of cowards who rob unsuspecting people of there hard earned money over the phone or over the internet.

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rcarrillo64
, US
Jun 24, 2018 2:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Booked a hotel in Pigeon Forge Tn. on 6/23/18 told them 3 times check in 6/23/18 check out 6/24/18 gave me name and address of hotel and confirmation # got to hotel and did not have my name for reservations, called back Reservation Counter.com and was told that check in date was for 6/24/18 check out was 6/25/18, but hotel we was at did not have us for that date either then they tried to make another reservation for me at $70.00 more told them I wanted the $100.00 a night they promised me so they gave me a $150.00 a night offer again no deal, then the dummy tried to give me a $170.00 offer, NO! just cancel my order, OK let me transfer you to a customer rep. to cancel you, 2 mins. later got hung up on, called them back another dummy employee they told me reservation was for check in date 6/25/18 check out 6/26/18 at a totality different hotel then the dummy tried to make reservations for that night at $150.00 a night, NO! CANCEL PLEASE! FINALLY They cancelled my card and sent me cancellation email. Had my name as Rose, where do you get Rose from Robert...lol

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rcarrillo64
, US
Jun 24, 2018 1:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Booked a hotel in Pigeon Forge Tn. on 6/23/18 told them 3 times check in 6/23/18 check out 6/24/18 gave me name and address of hotel and confirmation # got to hotel and did not have my name for reservations, called back Reservation Counter.com and was told that check in date was for 6/24/18 check out was 6/25/18, but hotel we was at did not have us for that date either then they tried to make another reservation for me at $70.00 more told them I wanted the $100.00 a night they promised me so they gave me a $150.00 a night offer again no deal, then the dummy tried to give me a $170.00 offer, NO! just cancel my order, OK let me transfer you to a customer rep. to cancel you, 2 mins. later got hung up on, called them back another dummy employee they told me reservation was for check in date 6/25/18 check out 6/26/18 at a totality different hotel then the dummy tried to make reservations for that night at $150.00 a night, NO! CANCEL PLEASE! FINALLY They cancelled my card and sent me cancellation email.

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Kris Venkat
, US
May 29, 2018 1:42 pm EDT

This on line booking site is scam site. They gave a reservation nearly $ 100.00 above the motel charges to its customers at Days Inn at Arlington, Texas. The motel is really much below the standard they advertised. This agency is a CHEAT to the paying public. Booking Reservation # R1080178636.

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Jay Walk
, US
May 10, 2018 11:32 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Yes, this place is a scam. they told me their cancellation policy was based on the hotel's cancellation policy. this was clearly not the case. tried to call their service rep (and got nowhere). to make a long story short, do not use this company!

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Tampabayallstar
, US
Apr 30, 2018 5:41 am EDT

Be careful people. Reservation counter is just one of many companies that successfully camouflage itself into looking like the authentic websites. I was never taken by this, but my gf was...Almost. She told me about an Embassy Suites rate that included a 48 dollar fee. I straightened her out. To be fair this might have been another scam type company, but it is all the same. First way, to tell if it is not a counterfeit company, is to realize that the authentic sites have rewards links . If they are not a chain it is a little tougher. Look for a local phone number on the website or that the name of the website does not have added things like /reservations or .reservations etc. A pain in the butt, I know but you will get used to it.

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danielle_k83
, US
Mar 12, 2018 2:50 pm EDT

Same thing happened to me. They made me believe I was making reservations directly with Marriott.
When I kept saying I wanted to use my Marriott rewards they said just tell them at check-in. I never used the rewards before so I was like OK. When I complained to customer service they said they listened to the recording and I was told they could no honor my Marriott rewards! BS they listened to the tape.

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kenns
, US
Feb 04, 2018 10:52 am EST
Verified customer This comment was posted by a verified customer. Learn more

Total fraud. Misrepresent themselves. Add unauthorized charges to your credit card for taxes and service fee then an on line booking fee. No help from Hilton as it appears they get too much business from this scam company.

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Mark Pearl
, US
Jan 12, 2018 10:35 am EST
Verified customer This comment was posted by a verified customer. Learn more

This company is deceitful and liars. When I started with them to book a room they found a room at the Doubletree and offered be an $88 per night (44% off) and then put me on hold to confirm my address. Of course when she came back she said that rate was no longer available as someone else took that room. I was livid and asked to speak to a supervisor. I did and then the nightmare started. After a long and exhaustive search she found me a room at a nice resort for $133 per night all inclusive of taxes ans other standard charges, and said they would waive the $13 per night booking fee. Of course when i called my bank ( I used a debit card) they had withdrawn $408.12. When I got in the hotel i called several times to discuss and they said they would look into this and with an hour they emailed me back both times and said because i accepted the confirmation it was not their fault. Well I had no choice, when they sent the confirmation as i was expecting a confirmation for what I discussed. They also told me they would listen to our original phone conversation as they were all taped. That' s another one of their lies. I am looking into whatever governmental office would oversee this practice as since they are booking across state lines, it's a Federal matter.

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Top Hat
, US
Jul 05, 2017 9:10 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I googled the hotel reservation number for Hampton Inn and a number came up. I called it and it just didn't sound right.
I asked them to look up my Hilton Rewards number so I could reserve under my number. The man (foreign sounding) said he would take the number down and would take care of it. I gave him my number. He then needed all my info, I mean all. I told him he should have it all by my rewards number. He needed to verify... I then asked if this was actually Hilton Inn reservations (as I was growing suspicious now...) and not some third party by accident. He assured me I was actually speaking with Hampton Inn reservation. The conversation continued with my info and I again asked a second time if it was actually Hampton Inn Reservations and not a 3rd party. Again he lied to me!
I lost my night's points, the benefits of being a rewards member, not to mention that I paid $20.00 more. I wish I could sue them...
They spoofed Hampton Inn reservations on google, they lied to me and over charged. If they do not have your info by giving them a member number, hang up immediately, you are being scammed.

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Pippa15
, US
Apr 18, 2017 3:08 pm EDT
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I just received my credit card statement today and saw that I too as deceived by ReservationCOunter.com for a Hotel Booking Fee of $12.99.

I'm pleased to report that it only took one phone call to them tone told that the charge will be refunded to me.

I just received an email from them stating that the refund process has begun, so I'll be checking with MasterCard within the next few days.

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Pippa15
, US
Apr 18, 2017 3:06 pm EDT
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I received my credit card bill today and discovered that I too was deceived by ReservationCounter.com when I made a reservation last month for a Marriott. I am very happy to report that it only took one telephone call to the company and they agreed to process a refund. I received an email from them indicating that the refund process has begun so hopefully I will see a credit to my MasterCard within the next few days.

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Lili Wallace
, US
Apr 10, 2017 6:34 pm EDT

I wish I read this before booking, but mine was Exactly related to comfort inn situation...they are giving me the run around to issue a credit and I know I hit the cancel buttom, but cant find the cancellation notification...I'm not even sure if I received one. now they are saying they have to contact priceline to get a refund. anyone experience hitting cancel reservation but never got it?

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__Phil__
, US
Mar 22, 2017 10:12 am EDT

Our experience was even worse. My wife thought she was speaking directly to Marriot. We made our reservation, then when we looked at the confirmation email we realized they booked the hotel on the wrong side of town. They told us our reservation couldn't be cancelled. Then we found out they charged us about $40 more than if we had booked directly through the hotel. Finally, when we arrived at the hotel we were informed that the credit card that Reservation Counter used to pay for our room had been declined, so we ended up getting charged for the room by the hotel as well! We're trying to get a refund through Reservation Counter right now, but from their reputation I expect that I will have to call my CC company to dispute the charges. AVOID THIS COMPANY!

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Lili Wallace
, US
Apr 10, 2017 6:37 pm EDT
Replying to comment of __Phil__

ugh...I was targeted too...I am confident I hit cancel reservation but there is no record...wonder if anyone else experience this?

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colleenjohn91
, US
Feb 02, 2017 9:20 pm EST

Its pathetic. I got scammed too! Their advertisement appeared in what looked like the hotel reservations page. I was booking a room last minute to make a trip to see a sick relative. Two to three days before travel. On my way to airport we received a text that our flight was canceled due to weather. I immediately called the hotel to cancel our room - for that night. It was already 8:30 PM and we told them we were arriving late (around 11 PM). Disgusting, they said if I sent them a message showing that my flight was canceled due to weather I may be able to get my first night's reservation refunded. I called back as requested. I was put on hold for more than 40 mins. Then someone picked up and immediately hung up. I also forwarded an email - the gentleman on the phone was very nice -- but said he couldn't make any promises. I did forward him the cancellation message. They still ended up charging me the full cost for two nights. To add insult to injury they charged me $12.99 three times for a booking fee (refunded two) when trying to process my payment. They charged me $160.55/night. Turns out the hotel only charges $129. I even called when I booked to confirm it was the hotel itself. Years ago, I got burnt like this once before - since then I always called. They even claimed they were the actual hotel?

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Warewolf56
, US
Oct 22, 2016 11:51 am EDT

Most of these reviews are right on the money. this place Mis represents itself as the actual Hotel I think the actual hotels need to reign this fraudulent place in because I am not going to use these hotels ever again because they were uncooperative with me in resolving the situation. Not going to name the hotel but it is one of the major ones you always see along the highway

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genieologist
, US
Aug 19, 2016 11:28 am EDT

I googled Hampton Inn, Radcliff, KY and this phone number came up. I assumed the whole time that I was talking with Hampton. At no time did this company disclose that they were a 3rd party. Now I need to cancel this reservation (which is for 8 days from now) and find out this reservation is non-refundable. An honorable company usually has a cancellation policy of 24-48 hours before the reservation. Today, my brother, who lives in Radcliff gave me the phone number of the local Hampton and when I called them, I found out that I had booked through this 3rd party. This company is a scam. When asked to speak to a supervisor, I was constantly put on hold, then a person would get on and say that the supervisor would be with me in 1-2 minutes, then again, told me a few more minutes. THIS COMPANY IS A SCAM and not honorable. They represent themselves as the motel you believe you are calling and it isn't until you try to cancel that you realize you booked through a 3rd party scammer. They told me it is non-refundable because they have the best prices...not true. My sister booked directly through the motel on the same day, same type room for $35 cheaper. The supervisor lied, lied and lied to me. DO NOT USE THIS COMPANY EVER!

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Tracy111111
, US
Jun 20, 2016 2:43 pm EDT

This company is shady. They hide their information inside Hilton Hotels websites and accept reservations suing deception and making the customer think they are dealing with the actual hotel. When a reservation needs to be cancelled and the hotel is called, a refund isn't given as they require a phone call to them. They are difficult to deal with and WILL NOT give any money back. They are scams artists and need to be dealt with. Creeps!

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Ahbood
, US
Jun 10, 2016 10:30 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I just like all the above was fooled by Reservationcounter.com. I thought I was booking a room with Harrah's Laughlin but instead was on reservationcounter. But my story is a little different. I booked the hotel room on June 9th 2016 at 3:19 PM this is two hours late and I received a call from my employer that I am not going to go work in Laughlin. I called to cancel the reservation and the man on the other end tells me that I cannot cancel because I am past the cancellation deadline. I asked when the deadline was and he says June 7th 2016. I asked how it is that I made the reservation one hour ago and I needed to cancel two days ago? Of course he would not listen, I spoke to the manager and he agreed that there is a mistake. After being on hold for 30 minutes, the man gets on and says we can cancel the reservation but we will have to charge for one night. I explain to him how is this possible? again he had no explanation because he was used to the fraud of this company. Needless to say, I gave the reservation to my sister and hope she has a great weekend with her kids.

This was the response from them..
Dear Abboud,
Thank you for your patience within your case. Sir, unfortunately due to the cancellation policy you agreed to at the time of booking through our site, the hotel has not agreed to cancel the reservation without penalty. These cancellation policies are provided to us from the hotel, often times are expired if booked close by the check in date. I'm sorry for the confusion. Reservation Counter is recognized by the biggest brands in travel and successfully books more than 10, 000 room nights every day. If there is any other issue i do not know about, please let me know by replying to this email. Thank you for your time.

This is my response..
Just like the other employees I talked to, you did not read about my case. I booked the hotel on JUNE 9, 2016 at 3:109 pm.. When I received the confirmation for the booking. It stated that I had until JUNE 7th 2016 to cancel.. How is it that I booked the hotel on June 9th and had until JUNE 7th to cancel. This is two days before I even booked the hotel..

Now they reply..

I understand your case, I read all about your case Abboud, unfortunately we can not modify the hotel's cancellation policies. I know when you booked, and i understand the cancellation policy was expired at the time of booking, which is why our team has contacted the hotel multiple times to request a cancellation without penalty for our mutual customer, unfortunately they did not agree to or authorize us to do so.

Then I ask,
I don't understand how a person can book a hotel one day and have two days prior to cancel? Sir, I am not just a little kid behind the key board. I am curious how this can happen that if I book on the 9th and I have to cancel by the 7th. It does not make any sense at all.

Of course NO reply from them.

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Ahbood
, US
Jun 09, 2016 5:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I just like all the above was fooled by Reservationcounter.com. I thought I was booking a room with Harrah's Laughlin but instead was on reservationcounter. But my story is a little different. I booked the hotel room on June 9th 2016 at 3:19 PM this is two hours late and I received a call from my employer that I am not going to go work in Laughlin. I called to cancel the reservation and the man on the other end tells me that I cannot cancel because I am past the cancellation deadline. I asked when the deadline was and he says June 7th 2016. I asked how it is that I made the reservation one hour ago and I needed to cancel two days ago? Of course he would not listen, I spoke to the manager and he agreed that there is a mistake. After being on hold for 30 minutes, the man gets on and says we can cancel the reservation but we will have to charge for one night. I explain to him how is this possible? again he had no explanation because he was used to the fraud of this company. Needless to say, I gave the reservation to my sister and hope she has a great weekend with her kids.

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Selina Jackson
, US
Mar 29, 2016 4:27 am EDT
Verified customer This comment was posted by a verified customer. Learn more

This horrible company robbed me of 268.39 I am going to the FBI. This webpage will eventually be down and millions of facebook travelers will be warned.

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verysadcustomer72
, US
Jan 02, 2016 11:48 am EST

They just tricked me into using them over Christmas. They pretended to be the Days Inn reservation site. They charged me early for the room so that I could not buy last minute Christmas gifts. They booked me a smoking, room and I only found out that the reservation was made through Expedia when she said that the Expedia credit card did not work! This is how I found out that they had already charged me early. This should be illegal. They are pretending to be national company reservation sites and are going to give many national hotel chains a very bad name. I will never ever use Expedia because of this and will only ever call the local hotel number for reservations. What a horrible scam!

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Rogue123
, US
Dec 31, 2015 10:46 am EST

Follow up, I did receive an email saying that the reservation had been cancelled and a full refund would follow. I will wait to see if indeed the credit card shows this, but at least, with some prodding, this company did do the right thing.

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Rogue123
, US
Dec 30, 2015 8:34 pm EST

Same story as all the above. I was making a reservation at La Quinta after clicking a link that said Laquinta.com, forgetting that their website is www.lq.com. I haven't even made plane reservations yet, so when I saw the "Nonrefundable" note, then looked and realized I wasn't on the LaQuinta website but something else, I wasn't happy. I called immediately and did get a pleasant woman who, after some time, was able to 'set up' the cancellation, that I will be contacted by an 'escalation' agent in the next 24-48 business hours and the refund should be back on the credit card within 2 weeks. Needless to say, I feel very taken advantage of and am hoping that my money is indeed refunded. Grrrrr. As I told her, if I use hotels.com, I"ve gone to their website and know that is where I am. The fact that this site commandeers your search from what appears to be the hotel website and takes you to theirs is very underhanded in my opinion. I'll wait to see if i hear from them; if not, I'll contact VISA and see what they can do. Can't believe they can do this, but I guess we need to really check the web address bar constantly when making reservations!

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websharp58
, US
Dec 28, 2015 12:31 pm EST

I made hotel reservations thinking I was making them with the hotel directly. Our plans changed and I tried to cancel the reservation. I started with the hotel before the cutoff time and that's when I found out that we actually went through Reservation Counter. When I called to cancel the reservation, it was 15 minutes past the cutoff time. Reservation Counter (RC) said they would need to get manager approval to refund our money. However, there wasn't a manager on duty on Saturday and we had to wait until Monday. At that time, I knew we were getting ripped off. I called RC today and they lied to me. They said they talked to the hotel manager and she refused to refund our money. When I talked to the hotel, they said that RC hung up on them. We were not able to talk to the manager of the hotel and RC refused to refund anything. We have since filed a dispute for the charge with our credit card company and should receive a refund.

From now on, I'm calling the hotel directly to make reservations. These third-party reservation systems stink and are nothing but a ripoff.