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1.8 121 Reviews

ReservationDesk.com Complaints Summary

25 Resolved
96 Unresolved
Our verdict: When using services from ReservationDesk.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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ReservationDesk.com reviews & complaints 121

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4:39 am EDT

ReservationDesk.com refused to refund

I was searching for a hotel in the internet and ran against Reservation-Desk.com website. I registered for $10 and then I found out that there are no rooms available on 11/22. I called them and asked to return me registration money as I didn’t get the services I paid for, but they refused.

Read full review of ReservationDesk.com and 16 comments
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Derek farago
Saskatoon, CA
Jan 02, 2023 7:14 pm EST
Verified customer This comment was posted by a verified customer. Learn more

If you’re putting an extra change make it clear. U can say it’s in the fine print, but you’re not making it clear. Because people don’t notice this charge up front, I guess u get free money. Not right!

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bill metzger
Dearborn, Michigan, US
Mar 21, 2021 10:36 am EDT

Reserved room for Sun Jan 31th with cancel option.
Called Sat Jan 30th @ 5pm to cancel room .
Was told I was calling TOO LATE 24hrs in advance.
This is a RIPOFF SERVICE!
Will NEVER USE AGAIN!

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Chris3949
, US
Aug 06, 2019 5:26 pm EDT

Scammers!
They take your money and never make your reservations!

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Rhonda Hermance
, US
Sep 08, 2016 7:33 am EDT

Used this company to book in steamboat springs for a condo. Not realizing it was third party until I kept getting charged a month after our trip. Called the management agency that uses this booking site on their page. Apparently it's through Expedia. The manager was crediting me but reservationdesk.com kept charging me. Tying up over $500 in pending transactions that were not supposed to be charged to me in the first place! Never again.

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David R Hardy
, US
Aug 16, 2016 9:19 am EDT

Yearly I am part of a group that travels from MS to Wyoming by car. Since we never know how far we will make it in a day, we often make multiple hotel reservations along the way paying meticulous attention to the cancellation dates and times. This year I booked a reservation with Rodeway Inn in Trinidad, CO for July 30, the trip going to Wyoming. That confirmation is attached ; note the cancellation policy is by 6 P.M. the day of arrival. Later in the trip when we determined our return date, I also booked a reservation in Trinidad at Rodeway Inn, unfortunately I mistakenly used Reservation-Desk.com. We actually stayed in Pueblo, CO at a Best Western and another Best Western in Pinedale, WY. Of the 5 reservations booked going to Wyoming, 2 were used and the other 3 cancelled without incident. Because of the traffic conditions and road work we witnessed on our incoming trip we changed our route to go through Kansas making it necessary to cancel all 5 original reservations going home. Of the 5, only one, Reservation-Desk.com in Trinidad was a problem. All others were cancelled without issue, however, Reservation-Desk.com charges my credit card. I actually called Seth Griffin, the name on the Reservation-Desk.com email and verbally cancelled my reservation within the allowed time frame. Seth assured me the reservation was cancelled but never emailed a cancellation confirmation. This was at $280 mistake on my part. I firmly believe these companies like Reservation-Desk.com are in business to take advantage of this type of situation. I would be curious to see how much of their revenue comes from bookings they say have not been cancelled. Happened once but won't happen again.

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Gembitx
, US
Jun 29, 2016 4:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

After we cancelled our one night stay two days before at a "Notell-Motel", we noticed there was a pending charge still on our bank statement on the day after the date we booked for. When we finally were able to speak to a ReservationDesk.com person, he told us that the charges will not go through but will show as "pending" for the day and disappear. He was and is a liar and a fat mouth and they have still refused to refund our money. Subsequently, we have found out that ReservationDesk.com actually booked two rooms for us at the same time but only cancelled one of them. Neither the "Notell-Motel" nor ReservationDesk.com will refund us our money after they charged our credit card for services not rendered because they continue to point fingers at each other.

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Izzyanna
, US
Apr 01, 2016 6:27 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi Tracy,
They scammed me too. I am all in for joining your social media campaign against Reservation Scammers. The more people that know about their fraudulent and misleading practices the better.

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Tracy Gray
, US
Nov 20, 2015 9:23 am EST

I am starting a social media campaign against this company. Who would like to join me? #Scammers #ReservationDesk

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petagay
, US
Nov 11, 2015 5:38 pm EST

scammer!

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slelliott
, US
Oct 01, 2015 8:55 pm EDT

Made reservation I thought was directly to the hotel. Turns out it was Reservation Desk .com. Expecting a 10 day stay, I booked. Was charged
$1, 440, 00 immediately. 2 days later but 3 weeks before my scheduled dates for staying, I cancelled do to business schedule changes.
They received the cancellation, but refused any refund. They took me for $1, 440.00. I don't understand how these scammers get away with it!

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