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It seems I am in the same boat as many other people here. I purchased a 3 year protection plan for a Nikon D80. I experienced no issues with the camera; however I've recently decided to sell it. I wanted to contact repair tech in order to figure out if/how I would be able to transfer my plan. I called two service numbers, neither of which was valid. Their website is also useless - it's just a blank page. This is frustrating, as I paid for a 3 year plan, and there are still 2 years left on it that have been rendered a waste.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am not for sure if this is the correct department for logging a complaint concerning your customer service department, however, I purchased your five year platinum service agreement and the type of service I'm receiving is very unprofessional.
I called your service department over three weeks ago requesting assistance on my Sony TV. After talking with Michelle, she told me should could not find a Sony representative in my area. I had informed Ms. Michelle, I had contact Sony and they do have service representatives in my area.
She then told me, call them back, and set up an appointment, however, I would have to pay the initial visit out of pocket but, I would be reimburse.
She then stated, when the service tech arrives and determines the problem, I would then need to fax over the work request, attention Miguel and a copy of my warranty before they do any work.
On November 14, 2008, a Sony tech repair came to my house and determine, the fan in the back of the unit needs to be replace, and that is the reason why the TV will not stay on. The repair tech said he could replace the fan but, he would need to order it. I informed the repair tech, I cannot authorized any repairs until I get authorization form my warranty company first, however, what they want me to do is, get your estimate and fax over the documentation first before they will authorize any repairs.
I faxed over the documents on November 14, 2008 around 2:30 PM, and then called Repair Tech to see if they got the documents and what was the next step in getting my TV repaired. The gentleman who answered the phone stated, "fax request for repairs takes 24 hours before they are look at and, I would have to called back on Monday, November 18, 2008.
I was traveling out of town on official military business and had my wife call on November 18, 2008. My wife called on November 18, 2008 and spoke with Michelle from customer service, who informed my wife, "they have my documents and they are with Mr. Miguel, who is the reviewing authority for repairs. We will contact you to let you know, when someone will be out to your location to fix your TV.
Another week has gone by and no one has called to say anything.
After returning from my assignment, I called your customer service center on November 24, 2008, around 8:30 AM, and spoke to Michelle again. Michelle claim the reason why we have not sent someone to repair the TV is because, the price that the Sony representative quoted was to high. I informed Michelle, was anybody plan on calling us to let us know the situation, and I would not have even called Sony directly from the beginning if, I did not get the authorization from you in the first place.
She then stated, she has several other Sony repair techs in my area now, and she will be giving them a call this morning when they open up around 10:00 AM to schedule an appointment.
I ask Michelle, can she please give me a call back this morning or early afternoon so I'll know when a repair representative will be arriving to repair my television. I also asked Michelle, "when can I expect to be reimbursed for the $107.29 that I had to put up front for the first service call?" She told me it's in account but, she has not ideal of when I'll be paid, unprofessional if you ask me for your platinum service agreement.
As of 3:00 today, November 24, 2008, I still have not heard anything from repair tech, however, I did call again and was put on hold for about 30 minutes and once I did speak to someone, the gentleman transfer me to another number, which was a voice mail of a Ms Teniqua; not for sure if that is the correct spelling of her name, however, this whole process is truly UNSAT.
All I want to do is get my television fix, and I wanted it fix before Thanksgiving. I think I've been pretty patience in this matter but, my patience is running thin with this type of service. If this problem can't be resolved at the soonest, my intentions is to contact the Better Business Bureau to log a complaint against your company.
No one needs this type of public relations, and my intentions is not to create one, however, if I continue to receive this type of service with my broken television, then I will have no course but to file a complain with the Better Business Bureau.
I submitted a repair claim to Repair Tech under warrenty. The repair provider is Precision Camera. In my case, Repair Tech only administers the warrenty and pays the claims. They don't actually do the work on site. So what is their incentive to pay claims? Absolutely none? What does it cost them to refuse a claim? Absolutely nothing. They still get their cut from the vendor, in this case, Broadway Photo of NY. I called and actually talked to representatives the first 6 times with no follow up or returned calls by Repair Tech. After that, they wouldn't even answer the phone. I left dozens and dozens of messages and e-mails. None-returned. This company should be shut down for failure to honor any of their advertised service. By virtue of this string, I am clearly not alone. New Jersey better business needs to take action on this company. They are corrupt.
I am having similar problems with repair tech. They just wont communicate with me or honor my warranty. I have tried multiple times to get in touch with a representative- they have the longest hold times and even when someone does come on the line they do not want to talk about the issue. Also recently I heard that their office shut down due to which I'm not even being able to call at the number that I used to call at. I have no idea how to get ahold of a representative for my digital camera repair anymore. It was such a waste to get this extended warranty from them. I'm really repenting it now. I really wish some action could be taken against repair tech and we would get our money back for all this frustration that they have put us through.
I purchased a 5 year extended warranty from J & K Camera when I purchased a digital camera in 2007. I now have a problem and initiated a claim on January 9 2009. After repeated emails with only a response stating they were looking for a repair company in my area, I have not received satifaction or a response stating that I can now send the camera in for repair. This company is a scam and this should be communicated to all the companies selling their service. I have just tried today to email them again and the website will not open, must have changed their name again!
I bought a tv worth 2800 dollars and bought a 550 dollar 3 yr warrenty for inhome service and best coverage from repait tech for my investment. When i called them, no respone. They are out of bussiness i have been told. My tv is not working and this repair tech is not there any more. My money is wasted. Its very frustrating. I want my money back or repair done. I have been told that they are in court. Is there any way to offficailly file a complaint against them.
Anyone know there phone number, because I can no longer get through.
I reported them to the BBB said that they weren't in business... no idea what to do now.