Complaint Rating:

Company information:
Sears
United States
www.sears.com

The pilot light on my propane water heater goes out. I was told yesterday a repair man would contact me today but the day is gone! I called them again, got hung up on twice and still unable to get a repairman to fix it. I think my "Kenmore" days are over. But I will keep trying until I succeed either with one of their people or by an independent. grrrrrrrrrrrrrrrrr! I called one number on the web and it asked for my house 3 digit no. One person I spoke with didn’t speak English well enough to understand and the other human I spoke with gave me a number to call with which I got hung up on again!!!