Rent-A-Center
reviews and complaints

I have perviously renting a washer opted using the 90days same as cash. I visited the store in DeSoto 10/3/15 because my dryer went out and I needed one quickly. I filled out my application while sitting there I noticed how the employees handled the customers so unprofessional. After paying my money, I was told that my dryer would be delivered on Monday afternoon. They called me Monday morning asking me to call my references and ask them to answer when they call. 1st NO ONE is going to sit around or pause their life to wait on a call, leave a message! So I did what was requested to do and called the store back and asked when will my dryer be here, I was giving a time 3:30 to 4:30pm. However, when 5 o'clock came around I called back to the store and I was told their still waiting to verify my references. So, I asked Daniel (whom seem slow and doesn't talk very clear) you mean to tell me by being a passed client, made all my payments on time and paid off my purchase within 90days doesn't have no kind of credibility? He said I could come pick up my money, if I have a problem. I could see if I was a new customer with no history with the company to question the intent. In a nut shell that store employees have very poor customer service skills and training. They need to do better.

I have just read horrible stories about horrible rentacenter employee's attacking customer's. It on believable the conduct and tactics they think will make people comply to their demands or are these rules and are they giving training at all areas in the bill collection process business. Or are they told to do whatever it takes to get either money or the goods. Has rentacenter given them personnel instruction that they are above the law? Cause reading these terrible run in with these guys need to be avoided as they are loose cannon. Some day this is going to happen to the wrong person and tragedy is waiting. If I was ceo I sure do something about my managers taking a more responses way to not all complainant the honest ones like bed bugs your stores are not equip for this to be cleaned, polish, to look nice for the customers. When I received my washer and dryer the dryer full of lint! It was used but come on really? Most of the stories are people not pairing their bill when it comes due, excuses are not forgiven and you need to pay or give it back. It doesn't belong to you! In my case i've been paying 2years I think and owe less then $300.00 and first time late they wanted to pick it up for two weeks until I get paid.in my case I own more value then they. Why would you pick it up and threatening me that the rules i'm told. Where customer service with a smile and helpful employees, where they did they go? I have seen the requirements to be employee. Anybody can do it and with no training provided! So I didn't like his rules I turn around and emailed support plus called, weird service but I should have a answer from both contacts in 24hrs. Well no one emailed or called. So 24hours I call back get a district manager who in turn granted the extension with no problem thank goodness cuz I was ready.in order to pickup your rental they need court ordered proof, otherwise the police don't and are not their for people owing each other money. They are not in the collection business. That takes court papers. I did warn my neighbour after reading the stories I might have trouble. The neighbourhood was ready! Bottom line i'm done with dealing paying rentacenter in two weeks. Will I go back no!

I bought Items with rent a center and was a very good customer at Queen st lancaster pa 17602.
A year later I was going to buy more furniture and that told me I was a good customer but I needed to be treated like a new customer.
I thought once you had good credit that was good enough but I was wrong not at RAC
There lose they had a good customer
I will shop else where
They are now located at Manor shopping plaza 17603

My special-needs sister needed a multi-disc cd player. Instead of going on-line I tried to support local businesses. I went to RaC, they didn’t have one in the store but they ordered one and call and leave a message when it came in. It was to be a cash transaction. When they didn’t call I called them. I was told it had just arrived. I told them I needed to go out of state for a medical appointment but would come in Saturday with the cash. When I arrived Saturday there was a line of people so I stood in line and waited. About 15-20 minutes later, while looking at the unit I ordered, I was told that I wasn’t mine. Apparently after it came in someone else wanted it, (they SAID they called me, didn’t leave a message), then sold the item out from under me. I fulfilled all of my obligations under our verbal contract. They did not. I do not believe they acted ethically.

Wage Discrimination... District Managers M0662 threaten employees with firing as they manipulate work schedules to divert store coverage responsibility.. District Managers unauthorizd Manipulation of work schedules to avoid paying authorized overtime for select coworkers. Constant racial and age discriminatory language directed at managers by District Managers. Constant threat of firing to silence complaints to superiors or HR.. Acceptance Now is a subsidiary of Rent A Center 5501 Headquarters Dr. Plano TX 75024

I was renting two laptops from this store. Each time I made a payment they would stick the money in their pocket instead of to the account. Then when I got tired of messing with them and told them to come and pick them up, they showed up a day early and was caught peeping in my windows. There was also a worker there that told my son that if he would sleep with him he would say that the laptops were paid off. Do not rent from this store...they will rip you off and say that it is your fault.

I rented an acer previously owned for 1 yr. I brought it back in that evening it has shellcommon.DLL missing. They gave me another Acer previously owned for 1 yr I pd $130.00. This Acer gave me problems with Word Processor English Starter told me to go to Ctrl Panel hit repair I did took me 6 hours.Well Enlish starter didn't show but a word 2010 did.I used it it fought me every step.I was watching netflix turned it off.1 hour later I tried Netflix it said to reload Silverlight but it was installed before I got it. Then it locked up so I shut it down.I turned it back on and black screen demaning ethernet cable as I was plugging that in it then said it needed a boot disk.i should have brought the damn thing back yesterday with the English problem.This morning, missed them last night.They said I did somthing and that there was no hard drive.I was accused of going somewhere in the computer that i shouldn't have.I'm suppose to go back after 2 hours but they say I broke it.I told them did it occur to you these were returned because they were ^&$## up.They don't even have internet it there store so how would they no.They insist that it's me since i have gone thru 2 acers owned for 1 yr before i got them.I'm so pissed.This is out of my ctrl.They better give me a loner they said I would get the 1st 1 back after they sent it to the service center but this guy insists I did something to this.I will never own an Acer I just need a computer Temp.and my Toshiba got hacked cuz i bashed Obama on Facebook. Well let's see how they fix these.Lifetime of any laptop taken care of is aprox 2 yrs but if they are made or treated badly then I rest my case.Why would you pay for a yr on any computer at $130.00 and turn it back in unless there was a problem you could have owned two for that price, like I said if I had the money i would just go buy a computer not rent one.I'm treated horribly and accused and won't put up with this crap from anyone.all i can say is don't buy an Acer unless you baby the damn thing because my experience is 1 yr is all they are good for and they are not cheap.Rent a center better do what they claim or they will be in Arbitration and I will have my money or a computer back one way or the other.

Rent A Center employee who delivered bed and mattress stole $1400 Movado watch and 3 Brighton Bracelets while in my bathroom. Filed Police Report, but without a security camera video, I had no proof or evidence. Rent A Center was only defensive and hostile when confronted. Be LEARY of these folks.

Went into rent a center with all good intentions to purchase a bedroom set, upon speaking to a sales person i was just asked to fill out a form and to pay 32.00 and they would let me know when a delivery date was available. I received a call the following day with a time and date of a delivery. I cleaned out my sons room and donated all his furniture to good will as i would no longer be needing it as i thought! The 3rd day into this agreement i realized a mattress and box-spring had to be ordered into the original contract, the gentleman name mike lst name unknown assuming there was only one mike that worked in the malden location said no problem he would add the mattress and box spring in draw up a new contract upon delivery on sat [protected].

On sat [protected] the same gentleman name mike call me and wanted to confirm delivery and said they were loading truck up and i was the one and only recipient that day. I asked mike if the mattress and boxspring were in the order making sure he dint forget when i spoke with him on wens [protected] he than reassured me that everything was taken care of and the mattress would be on the delivery truck along with bedroom set. The delivery was scheduled from 11-2 p.M and at one thirty i noticed the time and called rent a center to see if drivers were on their way, first of all mike said they had to call references. I asked mike why he would be calling at 130 for reff when he had a week to do so and his answers were very non proffesioal, very dishonest and disrespectful. He had an attitude and said they can call 15 mins before if they wish! Mind you i took a full day from work off not only to accommodate myself but also the times that were only available by rent a center! He couldnt get verification as he mentioned so therefore i called my relatives and friends who i gave as a reff and they said he never tryed to contact them, therefore i had them contact mike and the store manager as i was under a tremendous amount of stress not only from waiting all day but in a panic that my 9 year old son had no bedroom set to come home to sleep on.

The manager got on phone and was just as unprofessional as his worker mike. I than came to the store and wanted my money back after they said they dint want to deal with me…I dint want to deal with them after being explained that their store was under staffed and they cant help it if they cant do anything about the situation. I told manager i was going to contact corporate and he said to do whatever makes me happy. I have been a business owner for well over 15 years and would have never spoke to my clients the way they have not to mention the way they treat you! The manager was just as bad and arrogant as the worker mike. I don't know how long this place is gonna be open with the professional treatment they give their people. I was never more humiliated and ashamed for them.

My husband and I rented from rent a center. There was no problem at first but then work obligations called for him to relocate for 60 days (and yet this company offers online bill pay) I got hurt so I am out of work til mid sept. These people called (white lane store) and my husband told them he will be out of town, they had the nerves to tell him, they needed payment, , then they continue to call, so I decided to go online to pay it and get them off my nerves and couldnt even pay it. Instead of them, allowing payment, they didnt, I ignore their calls. But now since reading these complaints, I welcome them to call and I will answer. I am not home either so.. what are they going to do? Break in my house? Well, my husband works for Law enforcement, so they can break in if they want... We will sue them and file charges for breaking and entering. I will never do business with them again, and they better never call me or email me again, if they want their stuff, they can come pick me up, bring me home, to get their stuff and then bring me back. Whenver I find a complaint site, I wll be writing complaints

RAC excepted payment while my account was closed they claim then reopened my account stating I own them $ 1035.82 to close my account when I just finished paying them in April $1436.92 and for April they have only $18.12 on 04/18/12 when I sent in march my bank USAA states the check was cashed for $766.92 on the 30th of March and the other one on April 30th for $670.00 so please help me because I don't understand how or why this company is falsifying my payments and willing to go to court to prove what?

On or about the end of May 2012 Rent-A-Center in Downtown Kamloops Bc shutdown with a months notice. There Guarrantee TM states you can return merchandise and continue payments at any time when you want and recieve items back. Due to there closure here they are bullying people to buy out the items or continue making payments to a Calgary office. If you return the items you lose all money invested and connot get them back and continue. They let people sign new contracts up till the month before they were shutting down. Myself and others are now being harrassed to return items yet if we do so we lose all money with no compensation and they walk with the money and items.
There Guarrantee TM states to continue at any time, loner items if repairs are needed and in home service and care. They are just trying to take the money, items and run. I feel a lot of people are getting scamed through there shutting down. I was wondering if others that I don't know about are going through this sham also. Please post your story about them.

Rent a center sells furniture that does not last, our couches lasted a year b4 they started peeling like a bad sunburn. and the cost was nuts I could have sent my kid to Harvard instead what a piece of crap anyone have Troy Aikmans #

My son, whom I have no contact with, used my name and number as a reference for him at Rent A Center. I did not give him permission to do this and I did not give Rent A Center a reference for him. However, Apparently he has not paid for his merchandise and Rent A Center is calling and harassing me. I have no way to contact him and have requested they stop calling me. The person in the Palmdale office "Regina" leaves harassing and threatening messages on my phone. I am not and never would be his reference and want these harassing phone calls to stop

They are no better than a loan shark or cash advance.. Dont rent from them! I have to now file a law suit. Against them... I lived in maine back in 2005 and rented to own a front load washer and dryer.. The product did not work I kept paying (They got 2 thousand dollars out of the 35 hundred dollars) so I finally told them to pick up the piece of trash and replace it.. They picked up both and did not replace the items using the excuse that I was late one to many times. I fought with them for a while and finally realizing that I lost 2 thousand dollars purchased else where.. He it is 2012 I went to rent a portable dishwasher thinking that maybe this company has changed and what do I find out: they have me down as still having the washer and dryerthe piece of crap that would not extract the water out when washing... And they are now hassling me again... Here is my solution rent a center its called a small claims lawsuit! I will be back in maine may home on leave and will be taking you to court!