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Rent A Center, Portland, Maine Complaints & Reviews - Bed Bugs

Rent A Center Contacts & Informations

Rent A Center

Posted:    annmariejtucker

Bed Bugs

Complaint Rating:  67 % with 3 votes
Contact information:
Rent A Center
Portland, Maine
United States
Rent A Center customers beware. I bought a couch from that was cash and carry. I had company that slept on it and awoke with several bites on them, When we flipped it we saw that there were bed bugs on the underside. We called them and they picked up the furniture but they will not reimburse us any additional costs. So don't go there unless you want to bring home some blood sucking friends.
Comments United States Furniture
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 5th of Mar, 2010 by   RAC Gal 0 Votes
AnnMarie – I work at RAC and I’m sorry to hear about what happened. Your post doesn’t sound like how we’d normally handle something like this. Did you call our corporate customer support at 800-422-8184 to escalate the issue? If a customer thinks bedbugs might have come from a rented item, our procedure would be to pick up the item and schedule an outside service (like Orkin or Terminix) to come to their house and give an unbiased determination as to whether the bugs likely came from the rented merchandise. If so, then we would cover the cost of extermination. And on a cash and carry item like that, if the store picked the item back up, they would give you a refund on the couch.
 9th of Mar, 2010 by   renttoownisascam 0 Votes
this dumb ass gave you the wrong phone number

its 800-422-8186 and I doubt they will do anything for you judging by the posts by people who have tried calling them before.
 22nd of Jul, 2010 by   screwRAC 0 Votes
We recieved mattresses from RAC in March. We were assured that the mattresses were brand new. It even states that in our contract. In June my husband started getting mysterious bites on his body.(arms legs back) Since we didnt know what it was we simply put some anti-itching cream on it. as July came along his bites had gotten considerably worse. They were so bad that they were distracting him at his job so he had to take a day off to go to our family practitioner. At one in the morning we were going to go to bed in our room. When we went inside there was two bugs crawling over the RAC bed. When he killed it blood squirted out staining our walls and floor. We flipped the mattress over and they were there just crawling waiting to feast on our blood. We paniced so we went to wake up our children to see if they to, were infested. In my daughter's room we flipped over her mattress which was the only one not from RAC and found it spotless. Relieved we went into my son's room hoping for the same result. We flipped over his mattress which was from RAC and sure enough there were bed bugs leaving their waste all over it. The next day my son and husband had to leave very early but got little sleep. My daughter and I decided to call RAC and demand that these mattresses were to be tooken away immediatly. When my husband got home from work we had found 3 more live bed bugs scuttling across our bedroom floor. My husband killed them and we brought it as a type of evidence to the RAC. When they saw us they told us that they were still waiting on the manufacturer. I asked them what to do with the mattresses? They replied to throw them away but keep the tags. I then asked for a copy of the contract we had signed and had my daughter read it over carefully. We discovered that if we moved the mattresses ourselves out of the apartment it would be a breach in our contract. So, of course we called back and tey told us that they were not aware of this and they would send someone to collect the infested mattresses. They never followed through on that promise so we called again today. The manager of the store said they would collect them for sure. It is currently 2:00 pm and no one has called us back. When I called back to ask if my money would be returned the manager said no it wouldnt with a rude attitude. I am now talking to lawyers and the health places. RAC is not to be trusted and they are going to be VERY sorry they tried to fck me over.
 22nd of Jul, 2010 by   screwRAC 0 Votes
well the thing is, when they feast on ur blood they get bigger and bigger until they can shed their skin which creates the dark spots. Then they start all over. We are STILL infested with them and the mattresses are still here. Its only a matter of time before they infest my daughter's bed which we had for a lonngggg time. but RAC doesnt care and we cant afford our own exterminator. we dont know wat to do to be honest.
 15th of May, 2011 by   Hld81 0 Votes
You guys rock!!! Thank-you!!! I've had numerous e-mails and phone calls due to my posting. RentaCenter is contaminating Arizona, Ohio, New York and many other places with bedbugs. We had a K-9 unit here in Arizona visit various RAC locations. 60 percent infested is what the exterminator has told us. CBS has come and filmed our house and plans to expose them. They (RAC) offered a paltry amount of 7000.00. (yes, they have admitted guilt but we have to sign a disclosure saying the RAC is not responsible and we can't discuss the settlement.)

It will take 10 grand just to tent the house. My cats are infested and now my bird. Good news is that last night I only had 17 bites. (this is a vast decrease over other nights) They don't even come out at night anymore but are bold enough to come out of the light sockets and dance on the ceiling during the day. We have eggs hatching out of our clothes and they are really fast looking to get their first blood meal. I have a bedbug embedded in my ear and am going to require hospitalization to remove it..as well as skin infections (from scratching), anxiety and depression. I AM a pissed off & disgusted consumer...for sure. THX
 25th of Nov, 2011 by   kim darnell 0 Votes
rented a bed ended up withbed but issue still hasnt been taking care of yet bruising frs been 2 months im very alergic to them cant sleep broke out all over brody caurt sleep whole trailer infested now can i sue for damages?
 28th of Nov, 2011 by   Jana W. 0 Votes
Hi Kim - I work at RAC and I’m very sorry to hear about your bed. We follow all state guidelines to clean and sanitize our mattresses, and they are physically inspected before leaving the store. If ever a mattress is found to have bed bugs we would destroy it and our customers would never be at risk for renting it. Please call Customer Care at 1-800-422-8186 as soon as possible so they can address the issue. Hope this helps.
 2nd of Feb, 2012 by   hot in michigan 0 Votes
My husband got me a bedroom set from rent a center before Christmas and now our home is infested with bed bugs lovly. I informed them today that I have bugs and what does he tell me oh ill call u back. The messed up thing is I have to move within q month and I dnt want the bugs to come with me.from what I heard is it takes months to get rid of them all so I dnt know what to do. If anyone know what I should demand please email me at hotcakes1981@gmail.com
 24th of Sep, 2012 by   CAT DANCY 0 Votes
GOOD MORNING I JUST HAD THE EXPERIENCE TO COME ON THIS SITE TO READ ABOUT RENT-A-CENTER BED BUGS COMPLAINTS!!THIS IS SEPT.2012 I TO PURCHASED A BRAND NEW BOX SPRING AND MATTRES FROM THE RENT-A-CENTER IN CHES.AND I GOT IT IN DEC.BUT MY DAUGHTER HAD GOTTEN BITE TO THE PLACE THAT HER DR. WAS SAYING SHE HAD CHICKEN POXS.BUT THEY WERE STAYING TO LONG GOING INTO 3 WEEKS SO HER DR. SENT HER TO A DERMOTOLOGIST AND RIGHT OFF HE SAID IT WAS NOT THE CHICKEN POXS SHE HAD BEEN BITTEN MY SOME BUGS SO HE DID A BIOPSY OR THE BITES SO WHILE I WAS WAITING FOR THE REPORT TO COME BACK I WENT THE NEXT DAY WHICH WAS SAT.AND I PULL HER COVER OFF HER BED AND WASHED IT AND I TOOK HER MATTERESS OFF HER BED AND LOOKED AT IT THERE WAS NO BED BUGS ON IT BUT WHEN I TOOK THE BOX SPRING OFF I FLIPPED IT OVER AND THERE WERE PLACES THERE THAT LOOKED LIKE CIGARETTES BURN HOLES WHERE THE BEDBUGS HAD EATEN THERE WAY OUT OF THE HOLES THEY HAD MADE THROUGH THE WOOD AND THEY WERE STILL CRAWLING SO I CALLED RENT-A-CENTER AND TALKED TO THEIR MANAGER AND IT TOLD ME THAT I HAD THE MATTERESS FOR OVER A YEAR THAT'S NOT SO I HAVEN'T BEEN IN MY HOUSE A YEAR YET AND THEY WEREN'T RESPONSIBLE FOR THEM SO I PULLED THEM OFF HER BED AND SIT THEM OUTSIDE AND THE HEALTH DEPARTMENT TOLD ME TO GET A LAWYER AND TAKE THEM TO COURT MY CHILD LOOK LIKE SHE IS A GRATER!!!THAT'S HOW BAD HER BODY LOOKS!!!SO YES RENT-A-CENTER IS NOT A GOOD PLACE TO DEAL WITH THEY ARE RUDE AND THEY WORRY YOU BEFORE YOUR PAYMENT IS DO AND DON'T GO IN AND PAY THEM ON THE DAY YOU ARE DUE THEN THEY CALL YOU AS EARLY AS 7:00 A.M.IN THE MORNING I WILL NEVER DEAL WITH THEM AGAIN AND THEY HAVE MANY OF COMPLAINTS FROM PEOPLE THEY HAVE HAD BEDBUGS IN THEIR MATTERESS AND BOX SPRINGS AND THEIR FURNITURE BUT YET THEY ARE STILL TAKING THIS SITUATION LIKELY AND STILL SELLING THOSE NASTY BEDBUG BEDDING AND FURNITURE!!!THANK-YOU FOR LISTENING TO MY STORY ABOUT TENT-A-CENTER CATHY DANCY FROM CHESAPEAKE!!!

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