Renault
reviews and complaints

I just moved to NZ & purchased a used laguna wagon in Feb on the 4th day i started getting (auto light) on dash, then drivers door stopped opening...
A few weeks later i booked it into Renault Hastings NZ to fix the valves for the auto problem and fix the door.
When i picked the car up 24 hrs later they gave me a bill for $600, for an oil service, and a complete list of things they have looked at and what needs work and replacing etc. But Note: DID NOT ACTUALLY FIX ANYTHING (I took it too them to fix it?!) And said we will be in touch to re-book it again... i never heard back from them again...
I have just been to Renault in AKLD NZ to fix the door as the vehicle is now due for a roadworthy cert, they were about to deceive me into exactly the same thing, leave the car with us we will look at it and decide what part/s are needed, and most likely never here from them ever again either. Meanwhile the Sales department are stuck somewhere up my ### to buy a new renault... really... u can't fix the one I've got why would a buy a new one?!
WARNING - NEVER BUY A RENAULT - THEY CANNOT BE FIXED

Please., care about this is claim

First I have to introduce myself:

I'm the owner of the car with the following details:

Model: renault fluence 2016
Engine no. : 095708
Chassis no. : vf1lzl70t54835279
And I have a problem appears in my car
The problem is.

1-some disturbance at the engine lead to height sound and vibration
(Tremor) at it
2-sound of friction (Rubbing) at the driving wheel.
3-sounds of friction and snap in the passenger compartment and also very high sound in the right rear door of the car
4-stick of lighting and signals at the steering wheel. When you move it up or down. With any slight movement of the steering wheel (Tiktik) a snap sound is heard. That sounds like exactly the same sound return stick but without returning and when I roll the wheel to spin this sound is repeated until the return of farmers to the neutral position.
Please notice that I did buy the car on april 12, 2016, and that the mileage by car until today is 3600 km
I went to maintenance center (Egyptian international motors)
Ur agent in egypt
(Worst agent at the world)

I went only one time at 4 august 2016

All off the employers there said this is normal sound thay tell me (This sounds normal sounds familiar to us and there are many car owners have offered the same complaint and examine their complaints show that these sounds are produced as a result of car roof seams or layer with movement and those voices fade after mileage fifteen thousand miles, or a process of inner roof cover into car and then injecte roof layers with silicon material
I can't imagine that there is a defect in manufacturing such a common flaw. (Tell me under reno in egypt) be resolved that way, and that renault cars failed in this faded manufacturing defect and is recommended by this

Now., I want to solve my problem
P
Please., I do not want to repent of bye this car

Please I am in bad need for a quick reply about that

And hope to find actually change in near future

Thanks
Mohamed afify
Mail: y. [protected]@yahoo.com
Tel: +[protected]
Cairo. Egypt

I residing in Namibia and I bought the car from Renault Namibia. Six months after buying the vehicle, it started overheating and the reef kept on going up and down. I reported this problem to Renault in Windhoek on many occasions and I have proof of this. One day this car was parked under the shade at my workplace around 14h00 after I pick up my kids from school.

Around 15h00, I went out of my office to go pick up my wife from work, and when I arrived at the parking, I just saw water running under my car. Opened the boat, I just saw it came from my car. The car overheated again and the engine failed to function. I reported it Associated Motors Holdings in Windhoek. It was then taken there to be fixed. It was fixed and I was given a written guarantee that it was never to have that problem again, and that it was just a manufacturing problem and that AMH requested an expert from Renault South Africa and fixed the problem. But just two weeks ago, the water pipe got burst and the started overhearing again with a message on the display(Check Injection System) and this message has been there since the overheating problem started.

I discussed this with the managers at AMH Namibia, and as well as the MD. I am afraid to use this car anymore, and would like to talk to the MD of Renault South Africa before I take this further.

Kind regards
Mr Frans Kapuka

It would be hard to find another bunch of clowns worse than this lot.
The Customer 'Care' centre is an absolute joke. The staff repeatedly lie to customers and fob you off at every opportunity.
Emails are not acknowledged, calls are not returned. For most of the time when you ring them you are screened out by the 'receptionist' who informs you that the person you need to talk to is; at a meeting; not at their desk; swanned off for lunch; on holiday; on their break; or the latest one, "she's having trouble with her computer at the moment". Anything but deal with the issue and you rarely get the same person twice in a row when you do get through. Numerous times I have been left on hold before being cut off.
They have zero comprehension of the Consumer Rights Act and just blame everybody else for their woeful lack of knowledge on anything.
If you could find a better example of a firm that shows such utter contempt for its customers then I would like to know who they are!
Disgusting service. They simply could not give a damn.

First car (Captur) - was supplied with a completely different trim than the one we ordered, not just different, mis-built! Tried to fob us iff with "Oh that's how they are now" before admitting it was a 'mis-build' after we exercised our rights formally rejected it.
At the time we saw no reason to deprive the Isle of Wight dealer of a sale and so ordered a second Captur. That came with an R-Link system that was hopeless at connecting to services and after 7-weeks of the alleged Technical Support experts tweaking settings (every time one setting was fixed another was messed up) we just gave up on it. The drivers window is also faulty but with a 70/30 chance of closing we feel it easier to put up with it.

Usual assurances of call backs from Customer Relations - but of course nothing. I think that department are just very nice well-meaning kids that offer platitudes but are clueless when it comes to actual problems and unhappy customers.
We have racked up over 11.5 HOURS of calls alone spanning 97-days dealing with these clowns and their offer of resolution? A free service on a car we are rejecting anyway. And even then they had our address as somewhere in a different county. WTF?

The worst and most disgusting Customer Relations Department EVER! Simply do what they want, when they want and how they want. Shocking!

Dear Respected Sir
Since Last 2 years I am facing Manufacturing Problem in Renault Duster.
Vehicle Details: Number Plate 6810 - JDJ
Vehicle Engine Number: VF1HSRCA7EA509556
As every employee of Renault in Riyadh knows that I have purchased New Car till date I faced these problems.
1) Warmer Heater Problem
2) Air Leak
3) Break Jerk
Many visit to Renault After Sales and Services for repair above said problems, even many engineers came from different country to solve but they all failed to fix since till now no one fixed. Kindly go through my old records with Riyadh Renault After Sales and Services GAA, most of the days my car was in Workshop for repair but till now no result.
In the last meeting with special person of Renault Engineer from France who promised me lot but nothing happen.
Therefore, my request to Renault Issue me Latest Model Car or Take back pay my amount.
I informed many country regarding Renault Company how they deal with customers in Middle East, even I was planning to upload clips into YOUTUBE but I still wait for some one who can understand my situation.
Note: Mr. Santos Ra Khmer told me that may be my pedaling wrong, I want to tell all employee of Renault that if my pedaling wrong why I am not complaining in Winter season only this happen in Summer Season also while using AC. So think genuine to solve the issue amicably.

https://youtu.be/pbAW-CQCAbE

PUBLISHED IN YOUTUBE ON JUNE 2016

I requested the 10,000 km maintenance from Renault EG (Abu Rawash - Service Center) by phone while my KM reading was 9200km , they have pushed me two weeks ahead , I went to the Renault EG on the time while my KM read was 10,520km ..

They have found a problem with my front suspensions which requires changing , and as a surprise they have told me that if I came earlier (before 10,000km) they would change it for free ?! and now I have to pay for new ones ..!

they have tricked me by telling that this is mentioned in the manuals that I have received after buying my Logan , and when I asked the Service Center Manager (Yasser) in Abu Rawash branch to point it out for me ... he couldn't find it either ! if he couldn't then who could ..

Even though ... I called for the 10,000 km maintenance when my reading was 9200 (refer to my calls to the call center# 16202) and they have pushed me for two weeks more .. so it is on them.

after all I went to Renault products for their (Peace of Mind) concept, which sadly I didn't eventually get ..

Please Call me on (+20)[protected]

Hi,

I bought a Renault Pulse RXL Petrol (Chassis No. MEEAHBA20DA500510) from VIBRANT MOTORS PVT LTD, Kolkata, India in the month of February, 2014. The default documents were produced to me by the dealer themselves. However, the registration papers( or the smart card) had an error where it mentioned my model to be a SCALA rather than PULSE. I notified the dealer about the problem and they took the smart card for rectification and gave me a letter regarding the error on 05.06.2014. Since then, it has been almost two years, and I have contacted the dealer over phone and also visiting them physically. But they haven't been able to produce me the correct registration papers in this long a time. I have repeatedly requested them on taking the issue into top priority since it is regarding the ownership of my car. But they have failed to reciprocate appropriately.
The basic problem I am facing today is, due to the absence of the correct registration papers, insurance companies are not letting me claim any accident.
Also, due to the absence of the correct registration papers, I don't legally own the car even after using it for over two years now.
It is really depressing to see such a big brand like Renault being so irresponsible in terms of customer retention.
It is my earnest request to please look into the matter and provide a resolution as soon as possible.
Presently, my car is in the workshop and I have a claim and there are chances I might not be able to claim this accident with the insurance company due to the absence of the registration papers.

Regards,
Soham Kar Chowdhury
Mob: +[protected]
Email: soham.kc.[protected]@gmail.com

Renault Cio 4 bought brand new 2013 model. Extended service plan of 5 years taken out. Around 40 000km the car was overheating. Took it to Renault and they found no issues. Took it back and insisted car is overheating and they found out thermostat needed to be replaced. They refused me a courtesy car and sealed up thermostat and said they will take full responsibility if something happens. Part took 3 weeks to come from France and i was using a faulty car. Now my car is making noises. It seems to be the pully system. They told me they will book car in when they have a chance but if it needs to be replaced, they will not give me a courtesy car and have to book in the part to see if warranty covers it plus i have to wait for it if needs to be replaced as they need to order it from France. How do they expect me to get around?
The customer service seems to take matters with a pinch of salt and not helpful at all. Very bad decision to buy a Renault.

Hi,
Renault bhopal is doing fraud .They are asking extra 3500 rupees. 2000 for some city transfer and 1500 for driver charge.
This is open fraud by them.When I called to chenni team then they took BHOPAL renault dealer on con-call with me.After lengthening our conversation, chenni customer care executive told to BHOPAL executive that you are doing wrong with customer and should not pay you extra 35000 rupees, please handover his car .Then Bhopal executive have no words and she literally ran away by giving excuse that I need to talk my sales team and deliver it.But since then no action done.
I email this issue to MD and CEO(Sumit shenoy) but till now no action .Even MD Carlos forwarded my email to customer care department then also situation is as it is. I am planning to go for some other car because if Renault is not even taking action when there MD Carlos is forwarding my email to take action then we can imagine after sales service and reliability of this new car which is not proven yet .

I purchased a Renault Captur a few months ago. I recently had a puncture and had to plug my tire. Renault nor any other tyre dealerships including Continental South Africa have this tyre i.e. ContiEcoContact 5 205/55/R17 V XL

We cannot be purchasing vehicles in South Africa whereby spares are not available.

Complaint of newly purchased vehicle renault kwid rxt car dear sir, 1. I am submitting a comprehensive complaint on your company’s newly launched vehicle kwid car in india. I do not wish to bother you but am compelled to do so as no cognizance is being given to my problems/complaints by your company in india. I am extremely sorry to cause inconvenience to you there in this regard. 2. I was much impressed by your company’s new launch and booked kwid rxt with a great enthusiasm on 06 nov 2015 at company’s show room renault hisar (Haryana) to gift this vehicle to my elder daughter dr anju poonia. I paid the complete cost within seven days of its booking as the vehicle was required by me on 07 dec 2015. Does not matter the vehicle was delivered to me on 13 dec 2015 and I further presented it to my daughter who is based at rohtak (Haryana). 3. But it was a big unfortunate that defects developed in this car just after 2-3 days. The coolant started badly leaking in the vehicle. Hence it was moved to the nearest service centre renault rohtak for their inspection and doing needful. The water pump of the vehicle was replaced by them and vehicle delivered back to us next day. After one day it was found that the problem has not been fully solved and the coolant was still leaking in the vehicle. So it was again moved to the workshop. The workshop people of renault rohtak informed us that there is manufacturing defect in the vehicle and they advised us to refer the vehicle to the agency where from it was purchased. 4. So we moved the vehicle back to hisar according to their advice and deposited with service centre renault hisar on 02 jan 2016 complaining and explaining the whole situation about the car. The complaints were lodged on toll free number [protected] of the company simultaneously. After three days the vehicle was delivered to me by the workshop renault hisar with the assurance that there will be no further defects in it. 5. I kept the vehicle with me under observance instead of handing over to my daughter. On the next morning ie 05 jan 2016 I found that the underbody of the complete vehicle was badly leaking and I was horrified to see it. Hence I took it back to the workshop renault hisar and desired that we cannot continue with this heavily defective vehicle and lodged a complaint on the website of the company to take it back and refund my money along with other overhead expenditure. The vehicle was kept deposited with renault hisar since in my opinion it was totally -2- unserviceable and of a doubtful worthiness. I was totally distressed and lost my charms on this vehicle. I did not want to take any further risk with this as it was directly connected with of my daughter’s life. The area service manager was also informed in this regard. Instead of taking remedial action as per my complaint the vehicle was delivered to my home by the men of service centre in the evening of 05 jan 2016. The silencer of the vehicle was replaced and tale lights were made functional as these were also not working. Everyone was in hurry to save their skin and no one was serious about the worthiness of the vehicle. Nothing has been heard from the company except telephonic call from consumer care who just informed that every time your car is being repaired by our service centres. A simple reply from the local service centre renault hisar was received that your vehicle has been satisfactorily repaired. No suitable action has been taken on my three pages complaint so far. It clearly showed that the company was not worried about the grievances of customers and it is least interested to earn any consumer satisfaction. 6. I used to mention in my every complaint that there is huge vibration and big engine sound in the vehicle but no attention ever paid on this so far. Hence I deposited the vehicle in the workshop with these particular complaints and asked them to find out the cause and rectify the same for its smooth running on 15 jan 2016. I was well aware that these small workshops cannot do anything on such defects as these are not equipped with any expertise mechanism. The same thing happened and the vehicle was returned to me with the remark that vibration and sound is same as to other new kwid car. I am enclosing a video clip of vibration for your perusal. By examining it you yourself will come to know whether vibration is there or not. The vehicle is still stranded with me and can prove the vibration with public census. But your company is not intended to accept it. Due to this huge vibration there is no comfort in sitting and driving the car. 7. I am running to the workshops of your company along with this newly purchased car continuously for the last one month. My daughter for whom I purchased the vehicle could not use it even for two days. My very purpose is totally forfeited. On the contrary unnecessary tensions have been created to my family. Sometimes we feel that we have committed a big mistake by purchasing this car of your company. We have already much suffered, harassed and lost our valuable time on this unnecessarily hence you are requested to kindly take back this car from us and refund its cost and our other overhead expenditure as shown -3- in our complaint number [protected] (Copy of which enclosed for your info). The following annexure are also enclosed for your perusal:- (A) repair order of renault rohtak - annexure - 1 (B) repair order of renault hisar rohsja1600019 - annexure -2 (C) repair order no rohsja16000203 - annexure - 3 (D) repair order no rohsja16000288 - annexure -4 (E) video clips of coolant leakage - annexure -5 (F) video clip of huge vibration - annexure -6 (G) video clip of under body leakage was made by service centre renault hisar in my presence is available with them. I have requested for the same and a copy of my letter in this regard is enclosed as annexure-7 for info. 8.in addition to my above submissions I would like to explain the following also. We purchased car for our conveyance but unfortunate to enjoy it. We feel guilty of purchasing it. But beside that there is moral responsibility of the company to provide us a sound defect less vehicle and should ensure its serviceability. It is also their prime responsibility to earn consumer satisfaction on the newly launched products. The difficulties and problems of the customers should be heard for improvisation and upkeep standard of the company. The interest of the customers are required to be safeguarded at every cost to upkeep their good faith and fame. It is also a legal responsibility of the company that their consumers do not suffer due to their cause/fault. It is very sad to say that your company is not interested on this at all. It is totally casual and may be on the theory that produce, sell it to market and forget. Let the customers suffer. Such a casual behavior/attitude cannot be expected from an internationally reputed company like yours. It is not an appreciable view. -4- 9. I have suffered a lot and am sure will suffer further. But I have determined that I would not let the other customers suffer from this poor product whatever means I forced to adopt to accomplish this task. This is not my threatening to anyone. This will be my sincere effort to safeguard the interest of the people who desire to buy a new car. 10. It was my utmost duty to inform you on the above whole episode and hope that necessary action will be taken on the matter at the earliest. I am positively available for any well doing and betterment of the consumers even at the cost of my sufferings. I am looking forward for the same attitude from you and your company. Thanks. * -5- copy of complaint no [protected] dated 13 jan 2016 :- complaint of defective vehicle renault kwid rxt I purchased a new car of your company renault kwid rxt with a great enthusiasm to gift my daughter anju poonia from renault hisar (Haryana) on 13 dec 2015. A copy of temp regn certificate is enclosed for your perusal. The vehicle was delivered to me after a prolonged wait of more than one month. The vehicle chassis number is meebba008fb314291 and engine number e-012778. The car was delivered on 13 dec 2015 and immediately just after 2-3 days it started giving problem. The coolant was found badly leaking and we observed huge vibration in it. The defects were reported to the nearest service centre renault rohtak (Haryana) for doing needful. The water pump circulating the coolant to the engine was replaced by them and vehicle delivered to us. Photocopy of their work order is enclosed as annexure. On the very next day it was found that the coolant was still leaking and vehicle was in the same state as hitherto fore. The vehicle immediately rushed to the service centre renault rohtak explaining the problem. After inspection of the vehicle the service centre rohtak intimated us that there is some manufacturing defect and advised us to rush the vehicle to the agency where from it purchased for their further action. Accordingly the car was moved to renault hisar for their further inspection and rectification of the defects. The service centre renault hisar provided us a very satisfactory service. They kept the vehicle with them for two days to ensure that there is no further leakage of the coolant and the vehicle is properly repaired. The vehicle was delivered back to us by the service centre hisar on 04 jan 2016 and assured us that there will be no problem in the vehicle. But unfortunate on morning of 05 jan 2016 we found the complete vehicle badly leaking which horrified us. We took the vehicle immediately to the service centre and complained the situation. On checking it found that the silencer was badly leaking at many places. Tale lights were also not functioning. Vibration still prevailing. We were totally distressed to see all this. We expressed our feelings to the renault hisar and told them that we cannot continue such defective new vehicle. We lodged complaint three times on company’s toll free number [protected] during the above process on different different days. The service centre renault hisar replaced the silencer with the new one and make their all out efforts to satisfy us with their services. But the matter became -6- different. We lost our faith on the worthiness of your newly launched car as it caused great inconvenience and embarrassments to us. We enjoyed more time with your workshops instead of enjoying the car. Copy of all repair orders of your service centers are produced as annexure. The photos of video clips taken by us are enclosed and video clips taken by your service centers may be asked from them for any authentications. The engine sound and vibration in the vehicle can be adjudged from a distance of 10 meters. This all above raises the question on service worthiness of the vehicle. We cannot believe further and do not desire to keep this defective vehicle with us. So we sincerely request the company to please take back this vehicle and refund us the following cost/money paid by us:- (A) total cost paid to show room including - rs 372373.00 insurance and extended warranty (B) registration fee - rs 18520.00 (C) high security number plate - rs 365.00 (D) accessories fitted viz seat covers, - rs 14500.00 mats, extra speakers etc — total - rs 4, 05, 758.00 — in addition to the above cost please arrange to pay the following expenditure incurred/lost by us :- (A) overhead expenditure and interest of - rs 7000.00 the above blocked money more than two months (B) fuel consumed - rs 2000.00 (C) manpower wastage affecting 28 days - rs 28000.00 one man salary/earnings @ rs 1000/- pd (D) loss of incentives offered by various - rs 80000.00 car companies on sale of cars during dec 2015 month — total - rs 1, 17, 000.00 — -7- I also request your company very sincerely to please advise and clarify me the following :- (A) why compensation cannot be claimed from your company towards the harassments caused to us? (B) why my above experience/grievances cannot be shared with others through the electronic media in the interest of general public who are desirous to buy a new car? The above is submitted without prejudice and there is no any malafied intension to cause any damage/harm to the name of your reputed company or defame any particular brand. Hence we request a immediate favourable action/reply from your company on the above to enable us to proceed further in the matter. Your advice and clarifications are requested latest by 25 jan 2016 thereafter we shall be perforce to take shelter in the court of law to claim my hard earn money and will share my above sufferings with others publicly. My address for any communication on the above is as under :- hony capt dewan singh punia house no -04 choudhary complex hisar cantt-125006 tele nos – [protected] mob - [protected] [protected] email - [protected]@gmail.com annexures enclosed :- (A) photocopy video clip of coolant leakage - annex-1 (B) photocopy video clip vibration - annex-2 (C) repair order of renault rohtak - annex-3 (D) repair order of renault hisar on coolant - annex-4 leakage (E) repair order under body leakage - annex-5

I recently ordered parts from Renault in Woodmead, Johannesburg. The parts cost me about R10 000 and they take 3 weeks to get here from France - already frustrating, but I can deal with this. I ordered the parts for my vehicle in 2 segments. For the first set of parts I ordered, I received a receipt. The second time, I didn't. After numerous requests for this receipt for tax purposes, I got a phone call from a lady named Cheree. She was so incredibly rude to me I couldn't believe it! Not only did she communicate with me like I was a child she yelled at me over the phone. What kind of customer service is this?! I have never been so mistreated by any organisation I've had to work with. Renault - how are your customers supposed to feel welcome and that they can ask for information if the staff there are so incredibly unapproachable?! Also, I still don't have my receipt.

Dear Renault, I'm very frustrated from the service of your partner in Egypt (Obbour City Branch ). I bought two Renault cars because I love the Stability and the luxury which your cars perform. But sadly, I faced a problem in the automatic transmission unit in my car. First of all, the car is a Renault Fluence 2011 E3SR. While I'm driving the car in the crowded area I found the transmission unit is not stable . I mean When I stop and move and stop and move, the Automatic transmission speed does not work good. When I drive in high way everything is ok, but the problem happens in the crowded area. I went to the dealer of Renault in Egypt in 2014 and they told me this happens because there is something go wrong in the valves. So, they replaced it for free because I was still in the period of guarantee . After a short time, the problem still exists . I went to them again in October 2015, they told me that they will replace the valves again, but this time I have to pay, They charged me almost 1500 L.E. After one week the problem still exists .I went to them again in 29 Dec 2015, they told me, the problem wasn't in the valves, the problem in the base of the Automatic transmission speed, and I have to pay almost 1500 L.E for the third time . I told them I'll not pay again. And you have to do a right technical examination of the car. You are giving me wrong diagnosis to take my money and waste my time, I paid before and nothing happens, the problem still exists. After checking, they told me the problem wasn't from the valves or the base of the Automatic transmission speed, but the problem in the the Automatic transmission speed itself, and I have to pay to fix it and this was in 4 Jan 2016 . I told them I’ll go banana . It was your mistakes because you gave me three times a wrong Diagnosis and charged me a lot. Besides, it’s not normal that happens to the Automatic transmission speed in spite of the car is just moved 80, 000 K.m. They told me, maybe it is defect of manufacturer. So, You want to charge me to fix defect of manufacturer, I said . Is this normal or acceptable .I'm sorry to say that engineers have not pay attention to the problems that have been on the rise whenever I go to the service and they exploited not knowing Technical configurations of the car and disregard for customers' schedules and in addition to not solving these problems, but leave them to grow worse condition of the car and affect the health status of me. The service center engineers haven't any qualification with your product and looks like never worked in it before because of their illogical replies. Unfortunately, I completely lost confidence in the company and completely lost confidence in the service center and all the engineers working in it and I will never recommend the car and the company to friends and family .I’m very frustrated .This is the latest attempt to restore my rights and I am completely convinced that the best solution will be decided by your esteemed company . Some information about my car : Fluence 2011 E3SR Motor number : 9617 Chassis number : [protected] Some information about myself : My name : Osama Ahmed Sobhy my Tel :[protected] Information about the Renault service center which did the service for me: Egyptian Automotive & Trading Co. – EATC - Al obour branch - Cairo Governorate - Egypt Best regards,

Dear renault, I need to solve it urgently it's me amira abdel all actually it's my urgent complain with your partner in egypt (Obbour city branch) and this is the latest attempt to restore my rights and I am completely convinced that the best solution will be decided by your esteemed company. Summary of my complain : my car chassis no : [protected] motor no :89772. - I bought my car on 31.12.2014 and it have more than 12 defects and it's plus official technical report from consumer protection association as my complain there and they decides to evaluate the price of the car and replace. - you can review the consumer protection and follow-up technical reports which they produced after the technical examination of the car (With my full name amira abdel all mahmoud) http://www.cpa.gov.eg/english/index.htm - the defects in the car and that have been neglected and ignored by the service center for a period of 11 months has caused me critical healthy problems and recording to the reports of the accredited medical (The content of the medical report sessions of physical therapy and treatment for certain because of the industrial error clutch). - manufacturing defects that have been proving their existence by car and neglecting service center contrasts perfectly with the advertisements, catalogs and flyers car type, social media which means it is not completely conform to the specifications that are advertised. - unfortunately, I completely lost confidence in the company and completely lost confidence in the service center and all the engineers working it and I will never recommend the car and the company to friends and family and i'm already warned them of the purchase of the car and the badest service I have ever met., - the contradiction in the opinions of the service center engineers that every engineer have a different analysis of the same defect which affects no confidence. - the service center engineers haven't any qualification with your product and looks like never worked in it before because of their un logic replies (Details below). - renault is the first and only in charge of the sale of the car in excellent condition without any industrial defects while the discovery of a single defect are replaced immediately, but engineers have not pay attention to the problems that have been on the rise whenever I go to the service center but has stall until 11 months and the exploitation of not knowing technical configurations of the car and disregard for customers' schedules and in addition to not solving these problems, but leave them to grow worse condition of the car and affect the health status of me. And now by the date of 01.12.2015 after sitting consumer protection your engineer not agree to replace the car with a new because you havn't the same model in your stocks and he want to replace it with another one which have over price around 30000 egp my car model year 2015 and the new one year 2016 and in case that I have not this above price I have to take the old car with it's manufacturing defects, although it's not my problem that you not have the car in stock. Finally I want to get my rights back and to approve that I want to solve the problem without resorting to eliminate and issue of compensation I decide to connect with you. Thank you. Kindly connect with me by mail amira. [protected]@ymail.com and phone no / [protected] egypt

Dear Renault, It's me Amira Abdel all actually it's my urgent complain with your partner in Egypt (Obbour City Branch ) and this is the latest attempt to restore my rights and I am completely convinced that the best solution will be decided by your esteemed company. Summary of my complain : My car Chassis No : [protected] Motor No :89772. - I bought my car on 31.12.2015 and it have more than 12 defects and it's plus Official technical report from Consumer Protection Association as my complain there and they decides to evaluate the price of the car and replace. - You can review the Consumer Protection and follow-up technical reports which they produced after the technical examination of the car (with my full Name Amira Abdel ALL Mahmoud ) http://www.cpa.gov.eg/english/index.htm -The defects in the car and that have been neglected and ignored by the service center for a period of 11 months has caused me critical healthy problems and recording to the reports of the accredited medical (The content of the medical report sessions of physical therapy and treatment for certain because of the industrial Error clutch). - Manufacturing defects that have been proving their existence by car and neglecting service center contrasts perfectly with the advertisements, catalogs and flyers car type, social media which means it is not completely conform to the specifications that are advertised. -Unfortunately, I completely lost confidence in the company and completely lost confidence in the service center and all the engineers working it and I do not become the nomination of the car and the company of friends and family and do I warned them of the purchase of the car and ill poor service and lies surrounded me, - the Contradiction in the opinions of the service center engineers that every engineer have a different analysis of the same defect which affects no confidence. -The service center engineers haven't any qualification with your product and looks like never worked in it before because of their un logic replies (details below). -Renault is the first and only in charge of the sale of the car in excellent condition without any defects industry While the discovery of a single defect are replaced immediately, but engineers have not pay attention to the problems that have been on the rise whenever I go to the service center but has stall until 11 months and the exploitation of not knowing configurations car Technical and disregard for customers' schedules and in addition to not solving these problems, but leave them to grow worse condition of the car and affect the health status of me. And now by the date of 01.12.2015 after Sitting Consumer Protection your engineer not agree to replace the car with a new because you havn't the same model in your stocks and he want to replace it with another one which have over price around 30000 EGP My car model year 2015 and the new one year 2016 and in case that I have not this above price I have to take the old car with it's Manufacturing defects, although it's not my problem that you not have the car in stock . Finally I want to get my rights back and to approve that I want to solve the problem Without resorting to eliminate and issue of compensation I decide to connect with you . Thank you. Kindly connect with me by mail Amira.[protected]@ymail.com And phone No / [protected] Egypt

I've reserved a Renault Fluence E3 from your Egypt's local Representative "EIM" on 26-10-2015, to be received within 3 weeks. I haven't received the car till today and the dates provided were not met. As per my last call with them, I should receive the car by next week but after that I'll have to wait for another 10 days to receive all the car's papers in-order to be able to register it. "Almost months to buy a car!" I need a confirmation on a date to receive my car with all it's papers or I will have to ask for a refund to buy another brand which I will receive in 48 hours. I decided to buy a Renault because of all the recommendations I got from friends that owns one, but now, after dealing with your representative, I started losing faith in the brand.

I made a reservation of the above car and deposited L.E 5, 000 the reservation and deposit date was 2/6/2015 the agreed delivery date was within 4 Months ( very long delivery period ) Till date I didn't receive the car I don't get any definite answer when I will be receiving the car Contacted the call center and registered 5 complains they promised each time to recontact me No body referred back to me till moment with any feedback Now they are claiming that the car in not anymore under production they want me to switch with another car Sandero Speedway with today's price which will cost me extra L.E 17, 000, in addition to that my loss renting a car for almost 2 months now is about L.E 13, 000 I need to know the truth if the car is outdated or not the exact date of delivery if they will deliver & and a compensation for all the troubles, time consuming, no response and renting another car for 2 months . I must say that it was a shock for me that a big company like Renault is hiring such dealers with such low performance and no real understating of the minimum requirement of customer care and services

Purhcased new renault duster 2014, since last 19 months visited to renault riyadh-ksa workshop for 3 manufacturing problems till date not been solved, informed to ministry and consumer court they took action given new car even in that same problem still waiting for proper action from renault is very bad after sales in riyadh - ksa kindly give me renault franc head e-mail address my email address - [protected]@gmail.Com

Hi, Thanks for your world class customer service experience. I raised complaint on 22nd Oct 2015 & got call from Mr. Vikas at 19:22 hrs and get assurance of best support and resolution but I found that Renault is not bother for his customers cause till time I didn't get any solution. I called Renault call center for more than 4 times & got revert that your Please find attached the relevant document for my booking & cancellation of the same due to Renault's staffs negligence & misbehave. Now I'm going through legal process cause you are not taking my problem seriously. The harassment & mental agony created by your staff is very painful for me & my family. We wasted our festival day of Dusshera for taking the delivery of car, waited for more than 5 hrs at the showroom and return back without delivery. Very bad first experience with Renault & its associates. Still expecting some good action against your dealer. Also claim for compensation for the harassment & mental agony created by Renault. Rohit goyal [protected] [protected] On Oct 22, 2015 6:44 PM, "Rohit Goyal" wrote: ‎Hi, I need your kind attention that your dealer M/s Nirmal Cars is manipulating the ‎price of KWID & forced customers to buy Accessories, insurance & RTO on mandatory basis. I have 4 different rate sheets of the same variant. As per my understanding & process followed by other dealers & other company dealers is to focus on ec showroon & logistics only. It's optional that we buy insurance, RTO or accessories from showroom or open market. Tarif Hussain, Vaibhav & Sudeep wasted my 5 hours in discussing the same & force me to buy insurance & accessories and end of the I came without buying the car from the showroom. My whole day got wasted & it's Dusshera and we want delivery today only.. Very Bad experience of mine & my family letters.. my parents, my wife & daughter waited for 5+ hrs & finally we came back without the car.. I also call call center @ [protected] & speak to Akanksha and she confirm that there is not any mandate of buying any accessory or ‎insurance from the dealer. She also tried to call to Rajan Mehra & keep my phone on hold for 15+ minutes but Mr. Mehra didn't available on the phone. She also speak to Sudeep & ask him not to force for insurance & after that too Sudip didn't share engine & chassis number for insurance & wasted more 1 hr. Really feeling ashamed that I went to buy a car at Renault. I'm cancelling the car & going for another option with sadly mood & request you to take necessary action against the culprits. Expect proper solution on the same. I'm very disturb & due to this episode my parents are very unhappy from me & you.. I expect proper response from Renault & their associates. My first experience is so bad, need proper transparency on the price of car & all charges. ‎Regards, Rohit Goyal [protected] Sent from my BlackBerry 10 smartphone.

I feel I'm being messed around and ignored by the Renault Tokai branch. I took my Stepway there on 16 Oct for a quote to see how much they would offer me for my vehicle because I am interested in the CAPTUR, I went out of my way to take my car. The lady I dealt with sends me a mail the Monday 19 Oct to say she forwarded all my details to another sales person. I replied and said that I do not mind who assists me. The Thurs 22 Oct I mail the sales manager to complain about the poor customer service as no1 got back to me, and no reply. Is it that Renault has too much sales so they not interested in assisting me... Tell me something is it up to the sales staff to decide whether or not I'm taking the vehicle and just not bother to get back to me in case I'm not going to take the deal. Even had a bad experience with the services department which ignored my request when my car was brought in for a service, that matter was also not resolved. My request was ignored after I stated I was unhappy. I like Renault vehicles and can only deal with the Tokai branch as it is central so what can I do now with the way I'm being treated as a customer? Should I change from Renault to V W or Toyota.