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Reliance India Mobile (Prepaid) Complaints - Fake statements, poor customer service!

Review all Reliance India Mobile (Prepaid) complaints

Reliance India Mobile (Prepaid)

Posted: 2007-03-25 by John Dsilva [send email]

Fake statements, poor customer service!

Complaint Rating:

I have recharge my Reliance mobile from HDFC Net Banking, said amount has been deducted from my bank account but i have not received Top-up amount in my mobile. When I have inquired about the same with Reliance Customer Representative they had denied saying that there were no such transaction happened on that respective date. Even they are not ready to note down the complaint for the same.

They all are getting training to make Fake Statement saying that "Our System do not showing any such transaction". Just Guess if there system showing wrong transaction, think about there representative, how could they says correct statement.

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More Reliance India Mobile (Prepaid) complaints

Reliance India Mobile (Prepaid) - Unaccepted recharge

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568 days ago by Vijendera Prajapati [send email]
I m using the mobile since inception of rim that time it was post paid but now adays it is pre paid. One month before i have submitted the id proof and photo. After that they had given me call to confirm my address but from 25th of march they have cut my connection. And saying like it will take time to continue service.

556 days ago by Rahul [send email]
I am using Reliance prepaid mobile service from the last around two years but now at present, I am facing some technical problem in using Reliance services. I don't even get connect to Reliance Free Customer Care Number 369 or 333. I also facing problem to connect Internet at my PC. I am using Nokia 2280 handset. Anyone suggest.

551 days ago by Bhaskarjena [send email]
Very bad service at daryaganj branch.

547 days ago by Sarmistha Ghosh [send email]

Reliance service has lost all its goodwill to the general public due to its ignorance in serving the basic facilities to the customer, be it a basic customer care service over the phone (that hardly gets connected, not even a musical waiting tone could they afford now-a-days) they are even misbehaving to their old permanent customers... The customer care people out there are just good for nothing , illmannered people, will world's worst training. Every time i get a line to talk to the customer care people... May be after 10 or more tries... They dont even have the basic knowledge. I am having a rim connection for the last 6 years, but i am going to change it to any other service provider.

Last but not the least, it seems that mukesh ambani was far more an honest and better entrepreneur, than his cheating bastard of a brother anil ambani, who doesn't even care for his own customer's basic needs.

510 days ago by Benet B Antony [send email]
Am receiving some calls, who ware always abusing me in bad words.

505 days ago by Bhawna Bohra [send email]

This in regards to my previous complaint in which i have mentioned about my problem and to my utter surprise nothing is been done on that, the problem is not that big for a telecom giant like Reliance to resolve, i am not been able to make any outgoing calls from my Reliance mobile which is creating a huge problem for me, just imagine the situation of carrying a mobile and not been able to call someone, my trust and believe in the service has shattered completely. God forbid what if i land up into some crisis situation and couldn't reach anyone for help when its required the most, whose going to take the responsibility for that. At many occasions I've also spoken to your customer support however nothing has come from them apart from the fake promises and i think i made lot of mistakes by relying on them.

504 days ago by Brij Mohan Mishra [send email]
We are using RIM and very disappointed by the caller tune which is loaded by you in our phone without our request for this. So who will pay for this payment?

473 days ago by Pranay Pradhan [send email]

I am using RIM from last two years. But now a days the service of RIM is going poor and poorer everyday. I have activated SMS CARD of Rs 49 about 20 days earlier which has promise to give free 1000 sms. But at present my balance is being reduced sharply. On questioning the costumer service they says that my sms card is invalid now... so i am requesting through this complaint to refund my balance at earliest. Otherwise the company has to inform me about the status of sms card earlier than the card goes invalid. This is nothing but the matter of fraud with the customers.

472 days ago by Yogesh Kumar Verma [send email]
I have a Reliance Net-Connect Card three month bundled package. I was promised for batter internet connection but finally distraught by customer care of Reliance. I am facing problem of wrong bill, very low speed and no attention of customer care.

470 days ago by Mousumi Chatterjee [send email]
I m using smart prepaid connection from last 3 years. Now i want to download smart tune. for this i dial 300, because this no i got from a sms and select the tune. After i get a confirm sms also. But till now no tune activate. And moreover for this whatever the rental charge that is taken from me. When i call customer care no response. If they don't response customer call then what customer do?

452 days ago by Vijay Kumar [send email]
Some of my coupons has been expired. Its expiry date was 30 june, 2007. My distributor is not returning these coupons.

449 days ago by Devendra Kumar Sharma [send email]
I m not having proper network coverage at my work place at acharya inst. of management & sciences 1st stage 1st cross peenya indl. area bangalore, also so many times i made calls to *369 but it was busy. When i m calling some rajasthan bsnl mobiles the call is not connecting from reliance india card. My no. is 9342008635. thanks and regards Devendra Kumar Sharma

438 days ago by Manu Bist [send email]
I have already sent a complaint of my under warranty out of order phone (09319713338)to the customer care,but no one is there to respond on my alternate phone number given (09319005367) even after two weeks. Is there anyone to listen and take the corrective measures to be a satisfactory reliance customer. Manu Bist.

438 days ago by Gopal Verma [send email]
I am using RIM from last two years. But now a days the service of RIM is going poor and poorer everyday. I have activated SMS CARD of Rs 49 about 20 days earlier which has promise to give free 1000 sms. But at present my balance is being reduced sharply. On questioning the costumer service they says that my sms card is invalid now... Beware!

425 days ago by Abhishek Agarwal [send email]
I have post paid connection. And have problem with networking. A part from it my mobile hand set is having some problem, so i want to buy new mobile. But there is no good option of hand set. Its strange. I want to buy something new at any range between rs5000 to 12000. But no good option i have to buy.

417 days ago by Hrishi Singh [send email]
Caller ID not functioning

411 days ago by Ankush Sadashiv Dombe [send email]

Recently I refilled my mobile for Rs.30/- and accordingly I put the numbers mentioned on the card and by mistake I pressed OK button instead of hesh button & there was no confirmation about my refilled balance.

I have a doubt whether my refilled amount got bounced. Whereas the reliance balance does not affect.

I am trying to know the balance on 225 desperately but only one word reply's 'thank you' or 'dhanyavaad' & after that no response at all.

408 days ago by Anil Kumar Dixit [send email]
I m also facing network problem in new agra colony of agra, up. this is from 2 weeks.

398 days ago by Varun Kumar Singh [send email]
There was an message sent to me that if you will recharge within 5 days u will get 3 months subscription but i got only 2 months it was on more than 151 recharge vouchers and i have recharged with 205 monthly recharge voucher. Beware!

384 days ago by Rajesh Singh Tomar [send email]

I recharged my account last year 0n 31.12.06 with one year validity e-recharge of Rs.699/- for which I was given validity up to 31.12.07. But all of a sudden my account was suspended on 25.09.07 without assigning any reason. When I contacted customer care representative I was told that our system is showing that your account validity has expired on 24.09.07. I logged complaint with them for which I got sms after 48 hours that my no.is not eligible for extension. I don't know what nonsense is going on in their systems which are not working properly. Either these customer care representatives or their whole setup is cheating with the customers. I am very much disappointed with the kind of customer care given by RIM.

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