Menu
Reliance Communications
Reliance Communications Customer Service Phone, Email, Contacts

Reliance Communications
reviews & complaints

www.rcom.co.in
www.rcom.co.in

Learn how the rating is calculated

2.5 465 Reviews

Reliance Communications Complaints Summary

170 Resolved
295 Unresolved
Our verdict: Engaging with Reliance Communications, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Reliance Communications has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Reliance Communications. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Reliance Communications reviews & complaints 465

Sort by:

Newest Reliance Communications reviews & complaints

ComplaintsBoard
M
12:57 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications poor network

I guess Reliance CallHome has become complacent in servicing their customers. I have been facing real problem in accessing local access numbers to call India. I guess that since they enjoy the market leader position they don’t want to take care of newer customer’s issues. I’m going to see if this issue is resolved within a week. Otherwise, I will switch to Airtel CallHome as my colleagues have recommended Airtel.

Read full review of Reliance Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
1:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications no not working

Dear sir,
My name is balram trivedi, mob no-[protected]
I applied for new postpaid connection 24jul 09.
My documents were collected by monu (Field executive-m/s pase global pvt limited, mahipalpur) one of your local vendor. The field executive providing me a postpaid sim also
After submition of my document there is call from reliance customer care no (011-[protected], mr. Samerer) came. He told that sir your no will be started within 3-4 hours. ).
But yet 5 days spent mine no is not started. I callede his no much time but all time phone no swithched off..
My connection is not started now, hence causing me huge losses and mental tension.
I request you to take immediate action against this ageny otherwise I ll be forced to go to consumer court.
And I want apologies from the employees

I providing u comlete detaisls of this agency
Company name-pace global private ltd
Contact person-ms. Simran, mr. Deepak
Phone no-011-[protected]

Irequest you to kindly solve mine problem.

Your faithfully
Balram trivedi
Mob no-[protected], pospaid no-[protected] (Not working no)
Email [protected]@gmail. com

Read full review of Reliance Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
8:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications Poor response

* I had booked datainterconnect through Internet.Vriti Infocom Pvt Ltd, Noida supplied data card through their bangalore office.One Mr Albert [protected]) was in touch untill he collected cash from me.Receipt No2543 dated 22/07/2017 is issued.
* Data card Details are : Connection taken for 3GB+10GB Broadband+.
RSN No.: RHWCD5220008012
Data card No. : [protected].
* It was promised to me by Mr Albert that the modem will be activated by 23rd July, 2017.It was not activated or the modem is not working.
* I tried to call Mr Albert everyday 5 to 6 times, but he is not receiving the call nor calling back.
* Then on I took your nearest Reliance world in Rajajinagar on 27th July.One Mr Sunil ([protected]) Tried on my laptop & also on his laptop.He confirmed that the Modem is defective & he told he will send his field person to rectify.
* Uptill 29th july nothing happened.When I started shouting at him, he gave me your customer care number ([protected]).One Shalini took the details.She was very rude in informing that her duty is only to take the complaint.After much of talk, she told she will arrange to send a field person within 24 hours.
* Nothing happened even on 30th july.One Mr Murali ([protected]) phoned & informed that he will send his service person on 31st July.Mr Jayadeva ([protected]) had visited my unit on 31st July & found out that the modem is faulty & had to be replaced.I have sent SMS to Albert.No reply.
* Immediately I called Mr Albert, he didn't receive the call.I called your Customer care Shalini as usual very rudely informed that they cannot do anything & told me take to service center & get a DOA.After this they need 12 days to replace. I told I do not need your service, Please return my money.She told I have to talk to VRITI.
* I called Noida Office & spoke to Mr Vikas [protected]) & requested to return my money, as I cannot wait anymore.There are other private ISPs & I want to go to them.He very politely told that he will arrange to replace the faulty device by 31st Evening & get it activated by 01st Oct.But uptill now, I have not received any communication from anybody.

* NOW MY FEW QUESTION TO YOUR RELIANCE IS : (1) SHOULD A CUSTOMER PAY & SUFFER LIKE THIS?
(2) NO CONTACT DETAILS ARE GIVEN & NO ACCOUNTABILITY FOR PEOPLE LIKE ALBERT?
(3) WITH SUCH ADVANCEMENT IN TECHNOLOGY, SHOULD WE SUFFER LIKE THIS TALKING TO PEOPLE LIKE SHALINI.ARE THEY ARE FAVOURING US? CAN'T YOU TRAIN THEM TO BEHAVE PROPERLY WITH CUSTOMERS?
(4) NOW AS I AM FEDUP, I NEED MY MONEY BACK.CAN YOU ARRANGE? OTHERWISE I AM WRITING TO TIMES OF INDIA & LODGING A COMPLAINT WITH CONSUMER COURT.

*AWAITING YOUR CALL OR REPLY.

Rajagopal.H
[protected]

Read full review of Reliance Communications and 49 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
49 comments
Add a comment
S
S
subodh kumar sinha
,
Apr 22, 2008 9:42 am EDT

i purchased data card for my laptop on 15-02-08 under ur scheme of 2months 24hr free connection.it was activated after 2days and worked for hardly 2-3 days.when i complained it was restarted after 3-4 days.then i went to delhi and there i was not getting connectivity so i complained but no result.i returned 0n 25th march and when i complained i was told that the card was not properly activated which they are doing now and it was connected but again after few days i could not connect to internet and it is still not working.please see into the matter and do needful.

B
B
Bharat K Singh
, IN
Jul 27, 2014 4:30 am EDT

Dear Sir/Madam

Despite my multiple time requests my connection ( Relationship
no [protected], Relaince no [protected]) was not blocked and monthly
bills were sent to me in month of may and June. I have paid the bills
also. No communication were made by your side for same and none of my
mails were also replied.
Then I visited to local customer care centre on 30.06.2017 and they asked my to
deposit my ID and residence proof again and to clear the dues till date.
I filled a form for same and cleared the dues rs 243.00 on same day. I
have acknowledgment of request letter also.
Now I have received new bill for month of July also.

This incidence clearly suggests and high degree of negligence and
failure to perform duty of service provider despite multiple requests.

Kindly look into the matter and rectify the error . Your customer care
services require a huge improvement so that customers should not suffer.

Regards
Bharat Singh
[protected]

A
A
amardeepkumar
, IN
May 09, 2011 3:05 pm EDT

i am Amardeep ([protected]) from Delhi, Hari Nagar (India) i bought 7 days before 1 data card from Reliance. its connection for 2 day only after that disconnected when i inquired executive said my verification is netgative, after 3 days again we verifying so please make this positive. but after day i heard from reliance center (Hari Nagar) mis Ruchi said we are verifity 3 times but still nagative. its very true from my side executive came only one time. i received my welcome call 2 time from relieance but again my problem is still. know i decideced to purchased any other net connecetion and said relienace center to return my money but they are refusing me.

K
K
komalgohil
, IN
Jan 19, 2010 5:25 am EST
Verified customer This comment was posted by a verified customer. Learn more

I purchased a Reliance netconnect broadband +, 3.1 mbps on 7th January, 2017. The person who came to give me device game a two numbers (Nilseh - [protected], Dinesh - [protected]) to contact if there is any problem. I paid Rs. 3500/- cash to that person. He said that connection will be activated in next 24/48 hours, but it’s not so I called on both the numbers but are not picking up the any call. They haven’t picked up the call for a single time and worst of it both the numbers had disconnected the call many times. My connection is not activated till date. I called up on the customer care number on [protected], they are asking about the some customer application number but that person hasn’t given me that too. What can be done to activate my connection.

A
A
A SINGH
, IN
Apr 02, 2010 9:36 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi,
I have bought the RELIANCE Netconnect USB modem and i am the regular user of this product for last one month but i am very distressed to tell you that it's browsing and surfing speed is very slow and i am very angry as i had already complaint against it but nothing has happened.I request you to please do something soon or else i will have to take any serious action against you.

S
S
Somya Gupta
, IN
Jul 21, 2011 6:08 pm EDT

Hi,

I bought a Relaince data card form Shyam Singh (phn no.:[protected]) on 4th of Jul'11 but internet did not worked. I called this person serveral times he did not picked my phone and so did his supervisor Harinder (phn no.:[protected]) then I called customer care and they told me that my documents are not submitted so please visit Reliance Web World so I visited Reliance Web World and they told me that this data card was issued on some other person name Puspendra. Now, i was somehow able to reach Shyam and this person came on 12th Jul'11 and gave me new data card. Now again the internet is not working and now the address verfication has failed becuase no one came to do the verification and till today i.e., 21st of Jul'11 my internet is not working.

Please help me with this issue.

Data card # : [protected]

thanks
Somya Gupta

J
J
jai shree
,
May 03, 2008 12:50 am EDT

Sir/Madam

I have purchased CDMA Data Modem MG 880 by ZTE. It is very slow and not open any site quickly, its take so much time to open the site and when we open the page there is always some error and we are not able to download anything. So, kindly sort out our problem.

B
B
Brijender Abrol
, IN
Jan 17, 2011 6:40 am EST

I had purchased Reliance Netconnect's CDMA Data Modem MG880+ with unlimited monthaly plan in Jul 2017. Upto 12 Sep 2017 it worked properly, but thereafter it stopped working and show the msg "The Remote computer did not respond". on contacting the costumer care, i got the reply, but not satisfactory. I recharged my connection on 05 Jan 2017 for next 3 months on paying Rs 1499/-. and contacted costumer care but still no connection. It is sheer disappointment and frustration. What should i do now.

S
S
S.Ashok
, IN
Jul 10, 2012 12:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

S.Ashok Kumar,
Tamil Nadu
Ph. +91 [protected]
email-id - ash.jain009@gmail.com
Sub : Complaint regarding Reliance NetConnect
I am Ashok kumar using reliance Net Conenct (Card number – [protected]) I have a problem with my reliance netconnection since dec-14.2017.I was initially using postpaid wireless internet services, on dec.14 i placed my request asking for a change of plan from post paid to prepaid.i was responded immediately by an official who accepted to change the plan and also i was offered a scheme which said i will be given 5GB downloads per month for rs.1150 for 3 months together.but this did not happen.when i went to pay my bill i was shocked.they dint change my plan( postpaid to prepaid) due to certain issues and they had charged me with the normal charges for every GB used.they dint give me the scheme i was offered also(ie free 5GB per month).in return i was asked to pay rs.1800 extra. wen i asked about it the officials requested me to handover rs300 and agreed to tally the remaining amout rs1500.again i was offered a scheme where if i pay rs.2200 i can enjoy unlimitd internet for 4 months.i paid rs.[protected]+300).they provided me unlimitd for only 2 months ie.till mar14.2017 and after which my connection was resumed.when i asked them about it they asked me to settle the amount of rs.1800 only after which my connection will be made active.i have called customer care several times and spoke for more than 40 min, i ve rushed to all the reliance offices in the city and finally the head office at byepass road, madurai. i was answered rudely and ignorantly.am totaly frustrated.kindly help me out please !..

G
G
gurpreet84
, IN
Oct 27, 2011 8:13 am EDT

Dear sir/Madam,

I am writing this to report harassment done to me by your agents.

It began like this:

on 8th may my connection was disconnected. I call reliance customer care for complaint.
They told me that my bill is 3500 rs .I asked them how can it exceed the 1800, as the credit limit is 1800 and it is supposed to get disconnected once it exceeds the 1800 rs. I asked the representative to open a complaint, on this he said that he cant open the complaint as the server is down. I called it again after 2 days and I was shocked to hear that this time bill has reached 4200+. I explained all the story and asked him to open complaint and on this again he replied that servers are down he cant raise request now.
After this I called 2-3 times but seems like reliance had issue with their servers during that period. Then I started getting call for making bill payment of 4200+. I told them I cant pay beyond 1800. If they want the payment they should better resolve the bill dispute and come back. I got many calls after this and every time I had to explain the same story. On this every time I used to hear we will look in to and get back to you. But every time I had explain and no response and then on ward stop responding to their calls. I told them to resolve the dispute or I will not pay you anything.

And now I am getting the calls from person telling him self as policeman and harassing me and even abusing me and he is negotiating with me on bill amount. From 4290, 2800 and now to 2500.

I can pay 1800 rs and finish it.

I am so frustrated with reliance that I will never recommend any one to buy reliance.

Bill dispute-bill no:[protected]-relationship no. : 5000008966540000001monday, 17 october, 2017, 8:30 pm

thanks & regards,
gurpreet

ComplaintsBoard
A
2:05 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications non-refund of security amount against surrender of landline fixed telephone

Dear sir,
I had been using the fixed line telephone whose connection no. is [protected] of Reliance Telecommunications till october, 2008.After that clearing all my dues and telephone bills, I withdrawn the above connection and surrendered the instrument in one of the franchisee of Reliance Communications, i.e.M/s J.D.Communications, Naubasta, Kanpur in the october, 2008 itself. I approached to Reliance Communications and J.D.Communications for the refund of security amount against the surrender of instrument worth Rs.2500.00 approx. Almost one year is going to pass and inspite of mine too many visits and verbal communications, I have yet not recieved the security amount till date and neither any firm assurance been given to me by the Reliance Communications officials. Sir, please look in to the matter and help me out any getting my security amount back at the earliest.
Thanks and regards,
Atul Agnihotri,
106-A, K-Block, Yashoda Nagar, Kanpur
e-mail:[protected]@yahoo.com

Read full review of Reliance Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
R
R
R VIJAYKUMAR
, US
Feb 26, 2011 6:31 am EST

Dear Sirs,
We are having 4 landline connections of Reliance at Mathura viz. Nos 3203192, 3203193, 3243192, 3243193. We would like to surrender the landline instruments as of 28th February 2011 and obtain the refund of amounts paid by us. Our personnel visited your outlet at Mathura and were told that the payments against receipts issued to us by Reliance were not valid and the refund could not be arranged. We fail to understand as to when official receipts have been issued on your letter head by your authorised personnel how you can disown the payments made. As a corporate customer we are surpised at the unprofessional behaviour of Reliance Communications. Would request you to please look into the matter and render justice immediately.
Yours truly
For Murliwala Agrotech Pvt.Ltd.
R.Vijaykumar
Head-Operations
C-40, Site A, Industrial Area
Opp. Nawal Motors
MATHURA-281004
Mobile:[protected]
e mail: r.vijaykumar@murliwala.com

ComplaintsBoard
M
1:43 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications fraud and misbehave

Dear Sir,

This is to launch a complain against Reliance Smart(prepaid connection). I am a user of Reliance Smart connection (prepaid) with the mobile no- [protected].
I had asked to activate my caller tune service (song sonio from the film Raaz)on 20th of July 2009 at 15:30 hrs. After 48 hours when the service did not get activated I had logged a complain on 23rd July 2009 with the complain no- [protected]. The service was not then also activated, then I again logged a complain on 26 th July 2009 with the complain no- [protected].
The customer care executive(A lady) who has logged the complain for me on 26th july 2009 9:30 am, did not responded to my quarry and disconnected the line. She also reffused to provide me the contact number of their seniors with whom I can speak.
The downloading charges has also been deducted and the 30 days span according to them shall be counted from 20th July 2009.

I service is not yet been activated in my number.

The complain is regarding the harassment and misbehave from the customer care executive on 26th July 2009.

I belive you will look into the matter and take necessary actions.

With regards and thanks,

Mayinak Das.
Add: 50, hill view north,
Asansol -713304.
West Bengal.
# [protected]
# [protected]

Read full review of Reliance Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
K
3:06 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications (himatnagar branch) agent servce is a very poor

i have complained several time but no action.. my net connetion is still giving, me problem, its run well after 1hrs, thereafter, even it shows connected but i won't be able to open any page from the browser..i have taken this service for day 20-25 days connection but...? me i much complain, but my problame is not soll.and me calling reliance broadband agent(himatnagar branch) but he is not received my call.

Read full review of Reliance Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
priyan
, IN
Jul 29, 2009 1:30 am EDT

Hi,

Please tell me about your subscriber id and e-mail id, let me see if i can be of some help.

ComplaintsBoard
Y
9:28 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications bill payment against due date

Your mob. bill date has been shown as 9th-Jul 2009. Now my monthly bill generation will be 9th of every month instead of 7th of every month previous. I have requested many times verbally to the reliance tele that I am a retired person and Sr Citizen of India. My pension comes in the bank in the last working day of the month so the due date for billing payment should be accordingly so that there should be no late fee charged but now again monthly bill generation has been changed while due date for payment has not been changed. Please reconcile. Late fees waiver of Rs.50 may be given.. If you do not accept my request, please convert my mob. connection from billing to Life Time pre-paid c onnection. My mob. number is [protected].

Read full review of Reliance Communications and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
S
S
Samar Mansoor
, IN
Jun 03, 2016 8:29 am EDT

Dear Customercare,
This is regarding my mobile bill payment for the [protected] through my SBI credit card.I cancelled the transaction when the popup security window stating third party able to see your transaction detail.I inquired about the payment receipt but reliance customercare informed that transaction not completed.
The messages from SBI immediatly recived on my mobile regarding the Rs 500/- transaction.Now SBI informing me that your transaction completed so they are debiting Rs 500/- from my account & given transaction details two detail as T07326 & T45016
Please resolve this issue as at earliest so that matter can be resolved
Regards
Samar Mansoor

R
R
RCOMcare
, IN
Jun 03, 2016 8:29 am EDT

Hi Samar,

We hope we were able to assist you with your complaint to your satisfaction.

In future, you may write to us at http://on.fb.me/fzplqp.

Regards,

RCOMcare

R
R
RajM
, IN
Mar 19, 2010 12:59 am EDT

Hi,

I am doing the follow up since last 4 to 5 months for resolution few queries raised earlier, but the customer care is providing vague responses (3 times) without addressing the actual issues and itself marking the statement that “All issues are closed”.

I have also done the follow up with RCOMNODALOFFICER.MH for resolution of the queries, but I think he/she is also keeping mum about this and there are no responses/action on the raised long pending concerns. The SLA time as agreed in the mail i.e. of 2 Days is also not followed/met.

The subject line of the mail is "RE: 'ADAG=[protected]'Reference your mail". Request you to take appropriate action for the resolution of the queries raised/listed in the mail (Pls. go through the entire mail for proper understanding).

Pls. contact me only on my number “[protected]” for properly understanding the concerns raised so that appropriate action can be taken for the queries raised earlier regd. my previous old postpaid number i.e. [protected].

ComplaintsBoard
J
1:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications service termination problems

I used reliace WiMax connection for 16 months. I was facing intermittent disconnections which was causing the probelms to my work. I requested for termination of my connection on 24th March 2009. The referece number that I got was ADAG=[protected]. The service provider has collected their devices from my residence within 10 days. However they were sending out their bills followed by several calls for paying the bill. I requested them to send me the final termination letter and the final bill so that I can pay my outstanding amount.

I had logged a case with them for getting the bills even after the connection terminated with them. The reference number they gave was [protected] and informed the excess amount would be absolved by the system. However I was not given final amount that I have to pay. Now they are asking me to pay for 2 months bill.

When I checked with them I found out they had terminated my connection at their end 3 months after my request.

I advice everyone who opts for Reliance services think 10 times before registering with them. They just think and implement how to make money from the air to become rich.

Read full review of Reliance Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
priyan
, IN
Aug 03, 2009 6:42 am EDT

Sir,

After going through your case details, we are giving you a waiver of Rs 1946.68 including service tax of Rs. 181.78 for rental charges from 4.04.09 to 26.05.09.

We are extremely sorry for the inconvenience caused.

Also now that your issue has been addressed we would like to know what made you go away from Reliance so that we can avoid the same in future.

Warm regards,
Reliance Customer care

ComplaintsBoard
V
8:02 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications misinformation from customer care

due to the misinformation about a s.t.d. offer provided by the customer care representative, a wrong recharge was done by me. i came to realize the recharge was not right when currency was cut for my first call. when i first contacted the senior supervisor, the accepted the mistake and said that the recharge could be reverted. but when i went for the revert, the reliance web world said that the revert can be done only if the amount used is less than 10 rs. the next day when i contacted the customer care, they say that they never misinform ever... they are not ready to accept a human error even though i insisted them to trace back to the recorded call i made to the customer care!

Read full review of Reliance Communications and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
S
S
sanjaykumar mahamuni
, IN
Jul 26, 2014 3:36 am EDT

My cdma RELIANCE mobile no.[protected] there is a auto renewal of Rs 19 every month ( SMS PACK ) but this month july 2014 it is not activate.

P
P
plan changes
, IN
Jun 27, 2013 3:59 am EDT

MERA CALL CHARGES 50 PAISA THA (LIFE TIME) AFTER SIX MONTH KE LIYE 30 PAISA KARAYA KARANE SE PAHLE ENQUIRY KI THI SIX MONTH PLAN KHATM HONE KE BAD 50 PAISA HO JAYEGA NA NOW CALL CHARGES 1 RUPEE

K
K
kk dwivedi
, IN
Mar 03, 2010 1:06 pm EST

i have subscribed sms pack & got the confirmation also. but between 2-3-2010 to 3-3-2010 my maximum money has been deducted. i have used sms facility during above period . i have contacted on [protected] but could not recieve proper answer .please enquire about it & rectify my bill. my mob.no. is [protected]

L
L
Latha.s
, IN
Dec 04, 2011 2:12 pm EST
Verified customer This comment was posted by a verified customer. Learn more

This comment regarding for my sms pack deactivation i've been complaining past 4 months to the reliance customer care for sms pack deactivation bcoz ive tried my end its not been deactivated. So every month these peopel will give the compaint sr. no. these numbers as follows-[protected] date-4-oct-2001, com. no-[protected] date of complaint-4-nov-2001, comp no-[protected] date [protected] and says that this will not happen on next month we will take care for this but these people keep loudging the complaint not taking appropriate action, really its painful to waiving of our money we have to keep calling these people but no action from their end so am advising you people to dont go for this network else you will be face like these type of problem. I will update the same on other blog which am knowing to make people awareness

F
F
falks
, IN
Jul 29, 2009 3:26 am EDT

Please do something about the retailer who never submits any forms of customers who buys phones from him. His name and number is: Metro Watch Company, [protected]. Due to this reasons approx 11 reliance phones per month remain disconnected as he fails to submit consumers' documents at reliance office. We are really fed up of his misguidance & fake promises. Reliance needs to be a little alert upon the retailers that he chooses for his products.

ComplaintsBoard
M
7:48 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications Poor Customer Care and Worst attitude towards problem solving

I am facing the poor speed and frequent disconnection from the 1st day. I had taken the reliance netconnect 3.1 Mbps connection. They had come up with 7000 Rs bills after 10 days and disconnect the service without prior intimation.

I am not going to pay the bills untill they will send me in written :
1. Why they had disconnected my connection without intimating me.
2. Timeline to solve the problem
3. Whey they are not providing the speed they offered.
4. Whey they will not take the device back and give my money.
5. How they are claming they are providing the 3.1 Mbps speed.
6. What is the education qualification of their employees who are sorting out the problems and trying to solve them like anything.

Read full review of Reliance Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
10:55 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications very very poor reliance broad band services

Dear Sir,

We are using connection of RELIANCE BROADBAND since last more than 2 years, but since last month we are facing the problem of VERY VERY POOR connectivity and we complaint regarding the same to localk office as wel as customer care, but we regrate to write that we are not getting proper solutions.

The example of LACK OF SERVICE is that last time we hv complaint (No.[protected]) on 10th July, 2017 but since that there is no actions taken from the concern department after so many request at local RAJKOT office staff. i.e. MR.RAJESH ZALA ([protected]), MR.RAVIRAJ ([protected]) but no one is taking care to attend the call and solve the
complain No.[protected] register on 10th July, 2017.

Local officials at RAJKOT office is NOT INTERESTED to ATTEND the phone to register the complain...!

Hoping PROMPT actions in this matter.

Read full review of Reliance Communications and 46 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
46 comments
Add a comment
S
S
SK ALI
KOLKATA, IN
Jan 01, 2015 10:11 am EST
Verified customer This comment was posted by a verified customer. Learn more

I have been facing the issue of incorrect bill for past few months. The last month I was charged extra of rs 113 and this month of rs 528. I havent used any internet or premium services as myphone doesnt support internet. While looking for the resolution of the issue through google search I came to know that other customer also suffered from this issue before and had incorrect bill amount. Previously costumer also faced the similiar issue and posted in the consumer court. I am not willing to pay any single amount of money for the services I havent used and I wont pay the amount charged in vas. The bill showing the amount had been deducted for premiuim services 51234 which I havent used.

A
A
annisingh
, IN
Jun 16, 2015 7:05 am EDT

I had logged a complain regarding network issue last montmonth but till no action has taken. And now they are saying that it will take 3 to 4 month to solve the issue i am facing problem due to this issue it interrupt in between call aevery time call lost in between calls I hardly use internet in my circle

A
A
Akshey Sharma
, US
Jul 27, 2015 12:28 am EDT

I don't liked the service of reliance Broadband uptill now. As in a month the connection does not works more 20-22 days, in which we have to make complaints daily with no resolution done by your side. Also from last [protected] my connection stopped working, the on 23 & 24 th of July The connection worked a little bit but after that from 25th evening again it stopped working. On the other hand firstly there is no service to tell the customer the bill or to send the bill. When the bill due date is over then the companies representatives contact's & asked to pay the bill. In this problem's how will be the customer be satisfied from your service and will die to proceed your connection. Many times i had made the complaints about the internet no working, about the bill, and also to TERMINATE my internet services... But there's no resolution from your's. So i request to please lokk through the matter or kindly TERMINATE my service.

A
A
arunabha
, IN
Oct 23, 2015 12:02 am EDT

I am using Relience Postpaid connection with Micromax P650E tab which support EVDO, network is ok but when I try to connect to internet page is not opening & speed is reaaaaly slooow I am really frustrated with customercare support on this, they did nothing. please help. Also during purchase I have been told by RCOM executives that in North East there is service of RCOM, but last month I was in Manipur state capital city Imphal no coverege was there... Why you cheat people like this?

M
M
M.P.R.Dileep
, IN
Jul 12, 2010 11:56 am EDT

I'm M.Dileep from hyderabad. My Father (M.S.M. Raju) is using reliance cdma (prepaid) from the past 6 years. Recent times without any prior intimation he is being charged for various value added services which were not activated by him. Many a times we asked to the customer care executives to deactivate all such services but in vain. Yesterday (11/07/2017) also my dad's balance was again deducted. I request the appropriate authority to solve this at the earliest convenience.

Dileep [protected])

M.S.M. Raju [protected])

S
S
speedocool
, IN
Jun 22, 2014 6:50 am EDT

This is Gangesh from Chennai. I have started using reliance broadband wired connection from mid April 2017.
It worked fine for one month and on 14th of may it stopped working. That's when i made my complaint to reliance on 14th of May 2017 {comp no : [protected] }.

That was the beginning of the series of complaints, I used to call them every day at least to know the status of the complaint for which i received the same response that a technician will visit your place or will give you a service call. I received no communication from them. Two weeks passed by on the course of which i received the following complaint numbers : [protected]; [protected]; [protected] and [protected] and more.

I even tried the reliance secretariat of appellate authority who boasted of solving any problems within 4 days. I obeyed their response and waited and i got no response . Tried the same thing again and got the same result. This went on until 17th of June when i received a mail from Reliance Communications which turned out to be the bill for the month of mid may - mid June ... the exact period of my Internet blackout. I got disappointed and called them to explain the reason ... the guy just told me that i should pay my bill and wait until the complaint is closed and then claim my waiver.
Its really unbelievable from reliance.

Kindly help me resolve this issue,
Regards
Gangesh

A
A
A.K.Arora
, IN
Apr 10, 2010 1:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On 27.3.2017, all of a sudden, ### messages started going out from my mobile No.[protected]. In spite of my all efforts, they could not be stopped. The mobile was switched off to stop out going SMSs that had no meaning.
On 28th March, 2017, I lodged a complaint with the customer care centre at Jail Road show room where from the instrument was purchased in the month of February, 2017. It was switched on and the messages started going again and again with out stopping. Mr. Praveen Kumar, the in charge at the customer care centre (Ph. No.[protected], [protected] & 011-326 33331obserbed the problem and retained the instrument for repairs. A stand by instrument was provided to me for a day.

After I returned, the same problem of automatically sending SMSs from my cell started. They could stop after the mobile was switched off. This was with the instrument which the care centre had provided me as a stand by for a day.
By automatically going ### SMSs from my No. [protected], about Rs. 350 were debited from my balance. It was not because of a defective instrument but due to some problem in the Reliance system. Change of instrument could not stop sending messages.

In spite of repeated requests by mail and phone and in person to Mr. Praveen Kumar of Jai road, Tilak Nagar, New Delhi, the money debited from my account could not be refunded.

F
F
Francesko
, US
Aug 20, 2010 8:12 am EDT

This is jitendra sarathe .i am a postpoid user of reliance cdma service.i am using reliances services since to many years . but the problem is that now i hav subscibed for reliance crbt service.but the service is not activated on my no.actually it was activated but not working in my no...they charged for the service.

i have raised a complaint for this n complaint no is [protected]. but there is no resolution for that. the complaint was resolved at there end but the service still not working on my no.. while i contact to customer care center they didnt provied any setisfactory solution...they hav no resion to give why its not work.also the behaiveor n the way talking to me is not good.

N
N
Nik Singh
, IN
Nov 06, 2013 1:18 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Maxxton India Technologies Pvt lmt, Floor-6, Wing-2, Cluster C, EON IT PARK, Kharadi, 411014
Reliance has a STD tariff of Rs. 37.00 for 30 days in which for first 200 minutes will be charged at 25 paisa/min then 40 paisa/min, this is auto-renewal pack which activates after 30 days. I activated this plan 2 months back and used first 200 mins for 25 paisa/min then for few days it was charging 40 paisa/min as 200 minutes were finished, on 28/Oct/2017 it got auto-renewal for which i should again get 200 minutes with 25paisa/min but when I called the first std call after auto-renewal it was charging 40 paisa/min.Then I called at customer care, and first he said to me that your 200 minutes are over and benefit is activated on your number but after checking "he agreed that their system is taking previous data in which previous minutes (in which 200 minutes were over) of previous tariff(before auto-renewal) are added" and logged a complaint. After 24 hours, in resolution they said that you are already using benefit of this pack as it was charging 40 paisa/min. but I dint used first 200 minutes of this pack in which charges are 25 paisa/min but according to them I have used it and 200 minutes are over now. I have used this plan a lot of times and each time after auto-renewal, I face same situation in which they say that your 200 minutes are over and after calling customer care they gave benefit to me in which first 200 minutes are charged at 25p/m but this time they crossed all the limits. I called at customer care around 15-20 times, a few of them agreed that previous minutes are added (not updated to used minutes as 0-zero) due to their technical problems. What their system is doing is adding previously used minutes to benefit and is not updating to Zero used minutes when pack is reactivated.
for example, I activated pack on 29/Sept/2017 and got 200 minutes a 25paisa/min which got over on nearly 20/Oct/2017 after that 40 paisa/min till 27/Oct/2017 (nearly 200+50 minutes were used). then on 28/Oct/2017 it was auto-renewal so deducted Rs 37 from main balance. now first [protected] minutes) should be charged at 40 paisa/ min but at the first call itself I was charged at 40paisa/min. till now I am calling them but they are saying the same thing that your number has been benefitted from this pack and your 200 minutes are over.

I have called them so many times on the same issue but this time they crossed all the limits as I have wasted my time in talking to them and explaining my problem. Each month i have to call them on same issue.Now i am not able to call at customer care as it automatically get cut. and this activated plan will be over on 26/Nov/2017 and i will not get the benefit as per tariff.

R
R
Reviewer89319
,
Aug 30, 2015 5:29 am EDT

Respected sir,
I am sorry to say but i am really not happy about ur product n services because i am facing much more problems about speed of wipod dongle n i have already complaints many times about this problem in ur relation centre no. [protected], there is given to me a service request no. N said ur problem solve in next three days but my problem is not solve till now and another thing is i have a big problem about my bill amount when i am purchase the wipod 3g dongle with rs. 599 / plan with unlimited data plan the agent said to me 5 gb day and 5 gb night data in ur plan for every month and ur every month bill amount is only rs. 599 / . But my last month bill amount is 689 and this month bill amount is rs. 872 / . I just wanna to know why the my bill amount is exeed than my monthly rental amount of rs. 599 / /
I am requesting you sir please help me and inform me about my billing problems and please solve my speed problem.
If my problems not solved by you than i should to close your services forever.
Wipod-[protected],3g dongle
Amzad hussain
Kurbansiddiqui@gmail.com
[protected]

ComplaintsBoard
A
11:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications regarding recharges

Hi,

Reliance mobile communications people are now a days cheating the customers.

on 9th july i got a message that, if you recharge Rs.288 u will get talktime of Rs.255 and all local calls 50ps.

so i recharged on 10th July and i got only Rs.200. then i called to cusomer care asked about the remaining Rs.55.they said this promo balance will be added within 72hrs.

Now today is the 5th day, when i called to customer care they said u hav not received any message from reliance.

Now i have to give a complaint on them. please if any one knows their email or number please send the reply.

SO BEWARE OF RELIANCE CDMA OFFER. BEFORE RECHARGING TAKE THE CONFIRMATION.

Read full review of Reliance Communications and 6 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
6 comments
Add a comment
S
S
sid12
, IN
Nov 10, 2009 10:13 am EST

Hi,
i have recharged for Rs 51 to activate 50ps/min plan. But couldn't get activated as the cusomer support of reliance told that you have done a wrong recharge, you should have done Rs48/ instead.But the Reliance flashy website will say you to recharge for Rs51 to vaila the offer.
Anyway my mistake to do the wromg recharge, but how their system has accpeted and sent a return message saying, now you can enjoy 50ps/min calling. But i came to know that after two days since it is deducting rs1.50/min and they don't have a policy to return the wrong amount you have recharged. once you recharge a wrong amount that will go to charity with no clue by the Reliance system!

Sid.

S
S
Sanjeev.hapur
, IN
Jun 03, 2016 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Dear sir,
I want to submit that from balance of my Reliance CDMA you you Deducted approximate Rs. 90/ f without any authorization from my side. Some service has be activated with out my consent and are being charged. I am really not interested to avail such services and of course I am not using these services . Please deactivate all such services and refund my amount of approximate Rs. 90/- as early as possible.

Reliance communication, being a respectable brand must not indulged itself in such type of activities which come in the category of CHEATING. Please advise your executive staff.

With regards

Sanjeev Kumar Sharma

[protected]

S
S
Sanjeev.hapur
, IN
Jun 03, 2016 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Please reply why are you cheating us. It a corporate culture of Reliance Communication or whole Anil Dhirubhani Ambani Group. Please say some thing.

S
S
Sanjeev.hapur
, IN
Jun 03, 2016 8:24 am EDT
Verified customer This comment was posted by a verified customer. Learn more

No. I am not agreed upon to your version. No service has been activated from my side. I have been charged wrongly and I refund of my amount. You should not cheat your customers. Your behavior is forcing me consider the change of operator.

Sanjeev sharma
[protected]

R
R
RCOMcare
, IN
Jun 03, 2016 8:24 am EDT

Hi Sanjeev,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com.

Regards,

RCOMcare

R
R
RCOMcare
, IN
Jun 03, 2016 8:24 am EDT

Hi Sanjeev,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

ComplaintsBoard
S
4:33 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications reliance complaints, fraud with me

Reliance Complaints - Reliance Communications fraud with me
I suggestall of you not to got for reliance wi-max connection because the support provided by them is worst. It's worst than government support.
i terminated my connection on 22-02-2009 i hv terminate slip for this.

After that this fraud company is sending bill till now . i also got a bill 27/6/09. Last time when i was
checking my all paid bills i saw bill paid to Reliance after that i complaint to Reliance and complaint no. is [protected] on date 16/6/09 for refund my old bills. Customer care say me after this you will not get any bill and we will refund your money now this time i can't check because system is down.Today 27/6/09 i call again same line "now this time i can't check because system is down" compliant no. is [protected]. If your system is down what can you provide us. First manage yourself and then provide services to people you f***cing company.
But still i hv no refund also bills are coming what a F**cing company. If the person infornt me i will beat that ### who is doing so.
Shame on Reliance Support...
My details are below:-

Clearpath Technology
Ac No.:- [protected]
Concern Person:- Suraj Choudhary(System Admin)
Tel No. :- [protected]
Email:- suraj.[protected]@gmail.com

Recent bill No. :- [protected]
Billling acc :- [protected]

16/6/09 compliant No.:- [protected] Solving time 24hrs (No result)
27/6/09 compliant No.:- [protected] Solving time 78hrs

Read full review of Reliance Communications
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
S
9:42 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications network failure in l. d. a. colony, kanpur road, lucknow

Dear Sir / Madam,

With due regards, I want to draw this fact into your consideration that I have been using Reliance CDMA Mobile phone for past three & half years my mobile number is [protected]. Reliance CDMA network in Sector-D1, L.D.A. Colony, Kanpur Road, Lucknow have not been working for past two & half months. The reason behind this network failure is perhaps tower failure. Many people including me have made complaints in customer care but no action have been taken. This negligence is affecting your brand image not only in this area but also in other areas of luck now by consumer suggestions of this area to other consumers.
I hope Reliance communicaton will take some prompt action to ensure good network specially when they are emphasizing on network in their advertisement.

Yours Sincerely,
Sudhir Dhar Dwivedi

Read full review of Reliance Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
M
M
Mohammad Ahsan Sayeed
, IN
Mar 18, 2010 7:27 am EDT

Dear Sir/Madam i would Like to draw your kind attention towards the network problem what we are facing theses days. We are reciving very less frequency/network at golaganj peer jalil area landmark is Golaganj post office please take immidiate action. Problem we are facing like call drop some time network signals gone away and many more. We are very thankful to you if you take an appropriate action

ComplaintsBoard
R
1:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications outgoig and incoming cut off

Sir, i have a relianc gsm #[protected] it is working properly the 11.30 pm of may 12th 2009 and after that making problems. My cellphone is switched on and when somebody make a call to me it replies "switched off" and when i make a call to another person it showing on the screen of mobile "call rejected". Pls..do something. I alerted the custmore care about this situation and they tell me 72 hours .it resolved but till now it is the same...and 72 hours also a very long time.

in last i advise to all gsm users of mobile that the service of Reliance GSM is very poor, Please do not take it if you want uninterrupted service...

Read full review of Reliance Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
A
A
arorarohit
, IN
Nov 09, 2012 12:37 pm EST

my mobile lost today no9839216225 please block sim. rohit arora, m/133/52, near jangli dev mandir kidwai nagar kanpur.

ComplaintsBoard
N
4:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications reliance prepaid connection

Dear sir,

We are using the prepaid connection of reliance cell phone. Many time we recharges the connection by reliance delears. In jaipur (Rajasthan) india. Prepaid connection department cut the amount for downloading for ring tones. But sir we don't download the ring tones. Many times we compalints the reliance department after that he said we will give the balance return t me. But not soloution in this problem in this time. If we recharges my connection then balnce cut in my account. So, now days we are not recahrges my account so, pls solve this problem.
1. Cell no. [protected]
2. Frist complaint no. : 965362 this complaint registered by mr. Eniyat dt. 1049 on customer care *333 no.
4. Second complaint no. [protected] dt. 15/4/09

Thnx & warm regards
Nirmala pareek
Jaipur

Read full review of Reliance Communications and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
Y
Y
yttehs
, IN
Jun 19, 2009 3:15 am EDT

I REPRODUCE BELOW MY REPLY TO THE MAIL I RECD FROM RELIANCE ON 19/6/09

--- On Fri, 19/6/09, surendra shetty wrote:

From: surendra shetty
Subject: RE:'ADAG=[protected]'Reference your mail
To: "customercare@relianceada.com"
Date: Friday, 19 June, 2009, 10:17 AM

K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082
June 19, 2009
Ms Vaishali Kadam
The Customer Care
Reliance India Mobile

Dear Ms Vaishali,

Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]

This is with reference to you reply of 19 June 2009
regarding my complain on the above.

I am surprised to receive your standard reply regarding
my complaint of unnecessary deduction of amount of
Rs.30/- towards job alert facility as stated you your
call centre (*333) personal on 13/6/09. Please note
that as soon as I found out that this amount was
deducted from my prepaid account, I got in touch with
your call centre on 13/6/09 at about 0830 hrs. Every
time when i called the call centre to find out my case,
I was getting a standard reply that they will rectify
this and credit the amount which never happened. I was
therefore forced to write to you on 16/6/09 in order to
bring this inordinate delay to your attention.

I now write to understand whether you are going to
credit the amount deducted from my prepaid account nor
not. If you are going to ignore my request, I have no
other option but to take up this matter in a public
forum.

I look forward to hearing from you.

Yours sincerely,
sd/-
K S Shetty

K
K
k s shetty
, IN
Jun 18, 2009 11:41 pm EDT

K S Shetty

I received a reply to my complaint on reliance Unnecessary Deduction of Amount from
my Cell No: [protected]. I reproduce below the reply received:

--- On Fri, 19/6/09, customercare@relianceada.com wrote:

From: customercare@relianceada.com
Subject: RE:'ADAG=[protected]'Reference your mail
To: "surendra shetty"
Date: Friday, 19 June, 2009, 8:36 AM

Dear Customer,

In response to your mail regarding Reliance Mobile number [protected], please note that the dispute is beyond three days. Hence, we are unable to process your request for the waiver.

However, we have noted down your request for deactivation of the ALTJOBSPHONE pack.

Further to your mail regarding deactivation of the ALTJOBSPHONE pack, please note that your complaint is logged as Service Request ID [protected]. We are working on it and will respond to you in next 2 days.

In continuation to your complaint against Customer Care staff, we would like to inform you that we have noted down your complaint and forwarded to concerned department for necessary actions to be taken.

For further details, you can visit our web-site www.reliancecommunications.co.in or write to us at customercare@relianceada.com or fax us at [protected].

Prepaid customers can call on *333 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Postpaid customers can call on *222 (Toll free) from your Reliance Phone or 3033 3333 from any other phone.

Yours sincerely,

Vaishali Kadam

Customer Care

Reliance Communications

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice.

This electronic message transmission contains information from Reliance Communications Ltd and is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

S
S
shetty
, IN
Jun 18, 2009 1:59 am EDT

K SURENDRA SHETTY 6-3-1247/357
Raj Nagar,
Opp: Raj Bhavan Road
Khairatabad
Hyderabad 500 082

June 15, 2009

The Customer Care
Reliance India Mobile

Dear Sir,

Sub: Unnecessary Deduction of Amount from
my Cell No: [protected]

This is to bring to your notice that during the first
week of June '09 I had Rs.99.11 in my account. On 12
June '09 when I checked my account, to my surprise I
saw that an amount of Rs.30/- had been deducted from my
prepaid account and the balance left show as Rs.69.11.
On 13 June '09 at about 08.30 hrs I called your call
center (*333) and enquired about this and was informed
that Rs.30/- had been deducted for job alert facility.

I was surprised to see when I did not opt for any such
facility nor I sent any SMS to opt for this, how can
you deducted Rs.30/- towards job alert. A complaint was
registered on 13/6/09. Every time when I contacted
your call centre (*333), I have been giving a standard
reply saying that action will be taken to revert back
my money within two hours. Till date no action has been
taken to rectify my problem.

Your inaction leads to believe that some kind of
malpractice is going on.

Please look into this problem immediately and rectify
the mistake and confirm. If you fail to take action on
receipt of this mail, I will be constrained to take
appropriate action against you for which you will be
held response for cost and consequence.

Thank you,

Yours faithfully,

sd/-
K S Shetty

D
D
D J K
, IN
Jun 16, 2009 3:02 am EDT

Ya, this is very true that activating call tunes and such options which company gives to a costumer is actually company own way of making money. They with their wish, detect amount and we costumer like fools know that we lost the money for no reason.

But what is the solution, no way to solve all this. One no in call center gives damn to customers problem.

Many times they don't even give us the complaint no. and after requesting also they don't even discontinue the call tunes.

NO HELP

ComplaintsBoard
N
1:09 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Reliance Communications money deducted without subscribing callertune

Due to working in the border of Punjab and Haryana, and there is no indication of entering into the Roaming area, I have maintained a Zero Balance in my lifetime prepaid card([protected]), but on 10 December 2008, I have gone to Rs. -5 and subsequently to Rs. -16 on 04/01/2009.

Upon enquiring the Customer care I have been informed that I have been subscribed for the caller tune and is acitve since 10the december, Which I have never ever subscribed. the first CC executive has refused to take the complaint and neither made me talk to their superior.
Upon calling next time although a complaint has been lodged vide [protected]. On 5th I have recived a SMS stating that my callertune services has been unsubscribed but the deducted amount could not be waived off as they have confirmed that the services has not been activated by RCOM.
Now the problem is that although I have not requested for the callertune and neither Rcom has initied the service then how could the balance can be deducted?
Sceondly, although I have several mails to customer care ([protected]@relianceada.com) with several reminders along with the rcomnodalofficer.[protected]@relainceada.com, but till the date I have not received the deducted amount nor any response.

Read full review of Reliance Communications and 1 comment
Hide full review
1 comment
Add a comment
L
L
lalith_MBT
, IN
Apr 20, 2009 1:55 am EDT

Even i have a similar experience. I do own a RIM postpaid as well as prepaid .

Once i subscribed to the mobile radio pack on postpaid which was supposed to offer me some free minutes after which i were to be charged but after the subscription i could not access the service at all not even a single second i lodged a complaint regards to this 8 times everytime i was told that its been escalated to higher authority and even i was promised that i'll get a waiver on this which ultimately din't happen.

problem with the prepaid sim ( which was switched off for two months ) the money was deducted and a caller tune was activated automatically and daily rental was also deducted for the same until i came to know when i switched it on after two months and was shocked to see 80 rs was down to 25 rs i lodged the complaint regards to this also but in vain again i was promised the same thing which din't happen finally i was told that the activation was from my side (on 26th march 2009) .

Reliance is a big fraud and i'm damn sure that these kind of problems might have been faced by many.

ComplaintsBoard
R
6:36 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications refund of money

I had applied for reliance broadband on-15 december, with app. No. -[protected]. But from there side some tech. Issue than they had not activate my connection now I m using other connection, I had many time forword my req. In chandigarh reliance head office for refund my advance activation charges but till today thay r nt getting me proper response, I m waiting from last 3 weeks, pls refund my money...
Yours thankful,
Rajeev kumar
#1454 2nd floor,
Phase-3b2, mohali
Mob. [protected]

Read full review of Reliance Communications and 2 comments
Update by Rajeev kumar
Jan 06, 2009 6:40 am EST

i m waitin for reply

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
S
S
srishtee
, IN
Oct 14, 2009 6:02 am EDT

hi

This is srishtee Pandya from indore i applied fo rreliance broadband connection . some of the exicutives came an attach the modem and phone with my Pc but 3 weeks went its not installed yet... none of them was bothered i took regular follow ups which is of no use due to which i got so disturbed now iwant that they should take their modem and everything back they are not the stuffs to decorate my home and as up to me soon I am going to file the case in consumer forum .i am going to take actions against it and according to the information act laws they have to pay a big cost . I trusted this brand but sorry to say this doesnt deserves to be called as brand . didnt expected this from such a big brand ...this is shamefulll act your relience office in indore has performed ...
srishtee pandya
PRO
132, Prikanko colony annapurna road
indore, M.P
[protected]

S
S
Saleemuddin
, IN
Aug 28, 2009 7:07 am EDT

Hi,
This is Saleem staying at road# 2, Banjara Hills, Hyderabad. I am also facing the same problem with the Reliance broadband. They took 500 rupees for installation charges and promised that connection will be given within week max. Executive has collected the money in mid May month, after two weeks they said that they have some problem with the connection and there is no facility to give me the connection and said money will refunded after 45 days. By now it has been more than three months I did not get my refund. I called them many times for my own money but always keep telling you will getting the money with in week and now they are not lifting my call itself. The person who has taken my money is Mukesh (mobile# [protected]) and he is in charge for my area.

They have given receipt/acknowledge for Rs 500 and its number is [protected].

I have found this site as last hope to get out this junk reliance. Can you please help me in getting out of this.

Thanks.

ComplaintsBoard
K
5:20 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Reliance Communications dhirubhai ambani's reliance communications ltd failed to resolve complaints even after 41 reminders at [protected]@relianceada.com

Dhirubhai Ambani's Reliance communications Ltd failed to resolve complaints even after 41 reminders at [protected]@relianceada.com, failed to provide services even after 27 days of sale of mobile phone Sim Card.The complaint is related to the sale of a fake Sim Card by Reliance Communications Ltd through its dealers in Varanasi on 14.11.2008.

It is now 28th days within which Reliance Sim Card service to another connection [protected] sold on 19.12.2008 is even not activated. Whereas the documents required to activate the referred connection was submitted twice with the authorised dealer under documentary evidences on 14.11.2008 and 19.11.2008.

The [protected]@relianceada.com and Rcomnodalofficer.[protected]@relianceada.com
failed to notify or reply the customer in connection with the complaints registered at their end on 21st November 08 vide Service Request ID [protected].

The customer has mailed 41 email reminders with Reliance Communications Ltd via emails at [protected]@relianceada.com and requested not to hares the customer and avoid the fraudulent acts as mentioned above. But the Mobile phone connection was not activated due the faults on their part. Reliance Communications Ltd failed to inform me in connection with my complaints e-mailed on 19.11.08, 06.12.08, 07.12.2008, 08.12.2008, 09.12.2008 and 10.12.2008.

[protected]@relianceada.com do not respond to customer complaints at all.

Kindly take care while buying a Sim Card from Reliance.
Kedar Narain
(Customer)
K 44 / 19 NAIK BAZAR, VARANASI 221001, U.P.
Dt. 10.12.2008
Mob [protected]
Mob [protected]

Read full review of Reliance Communications and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
K
K
kuti
, IN
Jun 17, 2011 6:26 am EDT

sir/madam

sub-balance deduct in my mobile/ 650 rupees, 13/06/11

i am Sandeep gupta.my mobile number [protected] in Mumbai,
my request number-[protected] in 13-6-11, 48 hours finish.
now my problem not solve
if my problem no solve than i will live your Reliance
my other contact number-[protected] or e-mail-sg6810@gmail.com

ComplaintsBoard
A
12:28 pm EST

Reliance Communications complaint against reliance comunications fake pacakages on my mobile & customer care employess are all frauds

Hello Sir,
I am Ajay from Dehradun my brother purchased a reliance lifetime Prepaid mobile few years back now the reliance

communications it is work fine but know for last 11 months they are automatically charging it for different pacakages like

India Edu etc. I have complaint several times to there customer care(Dail *333 on any reliance mobile for customer care) but

but they are not responding.They are saying that we can not deactive the pacakages and they are giving us a paid mobile no of

the third party that is providing them these services and the no they provide us are not work and no one is responding on

those no. Then we again and again complaint to there customer care then they give us a sms code UNSUB INDIA EDU & a toll free

no to deactive the pakages we does what they said but the pacakages does not deactive and a reply had camed from there server

that there is no package active on your mobile phone no to deactive. So, I think that there all Employees are fraud also they

are saying that you can complaint on consumer forun of india or in trai. Sotherefore please take legal action Reliance

Communication & There customer care employees.

Thanks !

Your's Siincerely,

Ajay.

Read full review of Reliance Communications and 2 comments
Hide full review
2 comments
Add a comment
S
S
saurabh tiwari
, IN
Jul 08, 2009 11:01 am EDT

I am saurabh from jabalpur my father purchased a reliance lifetime Prepaid mobile few years back now the reliance

communications it is work fine but know for last 3 months they are automatically charging it for different pacakages like

India Edu etc. I have complaint several times to there customer care(Dial *333 on any reliance mobile for customer care) but

but they are not responding.please take an strict action.

Thanks !

Your's Siincerely

saurabh

S
S
saumya
, IN
Mar 27, 2009 1:02 am EDT

dear sir i have a postpaid connection of reliance cdma([protected]) in up east, kanpur . it was a prepaid connection before 3 months & i have converted it now in postpaid.after conversion, i have taken plan for for rs.199 for free unlimited calls in all over up. we have already selected an another plan of free sms for rs.60 per 1000sms... and they have given us an another plan of rs100 for 300mins. free for other phones in east up...& i have diposted rs 500/-security money and last three month my bill is never cross the limit of rs500/-.but after activation of postpaid connection, the co. (reliance) is always warning me that my billing is exceeding the limit & it will be suspended if i could not deposit Rs.500?400 Extra...
before a week they always de-activate my connection when i ask for billl then they said that my bill will be generated after 5 th day of every month...and further they added that till i not deposit some amount to them, , they will continue the de-activation of out-going on my phone...
i requeted them that our billing amount is not so high, , so plz do not de- activate your services...
every time when generate our bill, , , , , it is proved that our biling amount is not exceeding the credit limit of rs.500/-
Instead of all that we are facing the deactivation every month without any failure for near about 10 daysss... so plz tell us what next step to take...

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Reliance Communications customer service

Website

www.rcom.co.in

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Reliance Communications?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Reliance Communications Customer Service. Initial Reliance Communications complaints should be directed to their team directly. You can find contact details for Reliance Communications above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Reliance Communications. Discuss the issues you have had with Reliance Communications and work with their customer service team to find a resolution.