Complaint Rating:

Company information:
Reliance
India
www.rcom.co.in

I have been receiving messages from 57777 since last 3-4 month. In a month i receive around 30-40 messages and equivalent amount is deducted from my balance. Each time i call the customer care *333 they say only one answer to say "System is under up gradation call after half and hour". I have even received replies like this service is not provided by reliance and is a third party service you kindly contact them after asking the contact no i have been given a mobile no 9380329480 which i have tried several times and have got only one reply " The no is Switch off". Recently i have lodge a complaint in customer care complaint no 70349239. On 20th June08 i have received a SMS saying that symbiotic pack is deactivated. But till date i have been receiving the messages from 57777. On 23rd June08 I have called up customer care and one of the executive Mr David said that the system will take 45 days to deactivate the service. I am surprised to get such an reply. I am using Reliance service since last 4 years and very much satisfied with the service but after getting such answers i am very upset and planning to discontinue the services as in my family almost each and every member (8 people) is using reliance service and all of us would discontinue the services.