Complaint Rating:

Reliance telecom is a cheat, a thief.

When I took a new postpaid connection (no : 9342411737) the Reliance charged about Rs 1500 more than the actual bill of the calls that had made. When I contacted the customer service, they said that the extra amount is charged as a advance deposite. It will be refunded when I terminate the connection.

My mobile went out of order and I stopped using that mobile. So I gave a request to terminate the connection on 14 Jul 07.I cleared all my dues. When I asked the reliance outlet about the advance deposit, they said that there is no advance deposit. They don't collect the advance deposit for the mobile, they collect the advance deposit only for the landline. I asked him to check the database about the amount i had paid on my first bill. He said they dont have that information. That guy asked me bring the first bill (Which i paid about 18 months back, I dont have that) . He asked me to contact the customer service (*333) . They may be able to help. The customer service says that the outlet will help you and they cant do anything and the outlet says that the customer service will help you and they cant do anything. It a nice ping pong game they they are playing since three months and they haven't terminated the connection. Every month they are charging 400 Rs and asking me to pay this new amount.

They dont want to refund my advance deposit on the other hand they weant me to pay the Rs 850 for the connection which they should have terminated.

Thiefs, cheat... Their company will go down the drains.