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Reliance Broadband Complaints - Pathetic service and cheating

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Reliance Broadband

Posted: 2007-12-17 by Jahmir  [send email]
Pathetic service and cheating
Complaint Rating:  100 % with 1 votes
Company information:
Reliance Broadband
India
www.reliancecommunications.co.in

Its been over a month since I applied for a Reliance Broadband in Mohali(Punjab). My cash has been encashed yet no sign of any connection. There is no number on the receipt or any reference number because of which the Customer service cannot find the status. They ask to call the local executive who contacted for the sale. He either does not respond or makes one excuse or the other. They are not even refunding the money. Its outrageous and fraud and cheating the public.can anyone advise where to get justice from?
Comments India Internet Providers
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 685 days ago by Arun Arora  [send email] 0 Votes
i had taken a Reliance broadband connection on the 5th of Jan, 2008 and starting having problems since day one. The reliance broadband(so called secure) has a password authentication to access internet, however, if you do not logoff or get logged off accidently(system reboot) and try to login again, it will not accept your username and password. The screen has a section called " Forgot Password" but that does not work. It says to call Customer Care. When you call the customer care, they would never answer on time, when they do, they will reset your password and ask you to wait for 6 hours (this is the default time the system takes on the backend to flush out all inactive sessions). Isnt this frustrating. The customer care guy will never transfer the call to the manager neither would give out his full name. PATHETIC TECHNOLOGY AND SERVICE
 568 days ago by Sasikumar  [send email] 0 Votes
same thing happened to me i booked a new connection and waitng for a connection more than 45 days after that also there is no responce and i informed them to cancel the application and refund my money but there is no responce RELIANCE IS A REAL CHEATER

MY APPLICATION NO : CAF NO : 13010014142800

BOOKED BY MR.ABBAS HIS TEAM LEADER BEVEN AND FOLLOWD BY MR BALAJI
 541 days ago by Kapil Khaneja  [send email] 0 Votes
I have been in touch for 4 months with Nishu Mam at the local reliance broadband Office in Industrial Area Chandigarh.

I had a prepaid connection runing for several months. I got it changed to Post Paid and in the first bill i received that is on 11-11-2007 i saw Rs 500 extra as One Time Installation charges for a connection that was already up and running.

I brought it to the notice of the concerned industrial area chandigarh office but to no effect. They accepted that the charges were wrong and they commited me that the charges Rs 500 will be waived off in he next bill. Since then till date every month they cut down my services and force me to pay the extra Rs 500 with a commitment that it will be waived off in the next bill.

Even now my services are not active due to the same issue.

I would like to convey that if the company is not able to provide the fair services and want to mint money from the customers like this then they dont have a long future in the market

Helpless Customer
Kapil Khaneja
 470 days ago by Narayan  [send email] 0 Votes
I also expirence same

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