Complaint Rating:

Reliance has again stood up to its bad name. I am reliance wi-max customer since last 4 months, n faced tremendous amount of problems. I had took connection because of expectation that i can get better services, but it was totally opposite. A long chain of events starting from getting connection which took 15 days of frequent recall(answer was sudden surge in demand, so no equipments available). After getting connection, it was frequent dis connection then once get connected, speed was very slow (was getting at max 80 kbps for connection of 300kbps). Then after 3 months, i could not access service at all, it was showing unidentified network. customer care service is more worst than that, after calling for 4 times they connected me to technical dept, which could not solve my problem but promised to send a engineer (so called) to check it. After 2 days that guy (i wont call him even engineer) came, n couldn't understood the problem, so went back after promising that he will comeback after 3 days. he came back on 4 th day... did something (donno what) went to see receiver (antena) on terrace and told that he is going to see the "tower". He went n after that he never returned. After frequent call to call center the standard reply was it will start with in 24 hours. But those 24 hours never ended. When i asked to connect to some senior person in call center, they put me on hold, n in rage i hold the call for 56 min, i called again after my patience gave up the call went to some new person getting same reply, again asked to connect to some manager... same thing happened... call on hold for an hour... i again called customer support n this time challenged that poor call center guy to connect me to manager... but that manager didn't had guts or courage to speak to customer. Since 11 days i m suffering from the connection still no action has been taken. This is worst anybody can offer to its customer.

I have requested all those who are even thinking of taking reliance broadband connection to please please resist yourself from getting mentally harassed.