Complaint Rating:

Company information:
Best Buy
Ohio
United States
www.bestbuy.com

I bought a washer and dryer on an 18-months same as cash deal, AND I PAID IT OFF EXACTLY WITHIN 18 MONTHS! But, I got a bill for $12.00 saying my payment arrived late. I called one of your customer "service" people who told me it was my fault the payment arrived late and that I had to pay the late fee EVEN THOUGH MY BALANCE WAS PAID IN FULL. I asked her to close the account, which she did. However, in June I GOT ANOTHER BILL! This time, $2 more was added to the late fee. I called again and a customer "service" supervisor said she was unable to waive the late fee. And in August I GOT ANOTHER BILL WITH $2 MORE ADDED ON! The account was PAID IN FULL within 18 months and I am being charged $12 plus $4 in fees because your customer "service" people won't waive a lousy $12 fee?! What happened to SAME AS CASH? Is it worth $12 or $16 to save a customer relationship? Apparently to Best Buy, my business isn't worth $12 or $16. It's worth $0 because that's how much Best Buy will get from me in the future and from everyone who hears the story of how poorly I was treated.