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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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1:14 pm EDT
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Regus complaint regarding invoice.

Hi Regus,

I bought your virtual office Services in 23rd March 2017. While registering I told your agent that I want my company Title on it that will come later after address I will file LLC and all. So he said yes I will update I asked it will cost he said no and he gave a TBD as Title (i think this show we will update later company title). Now what happen. I paid First Invoice without Title I have no issue on that.
But the issue is now May invoice, June Invoice and July Invoice aslo showing same TBD / No company Title.
I talked with many people your customer Service agents they are not finding my account saying your account is locked.
I am frustrated contacting you.
I have complaint that I want all unpaid invoices (may, june, july) with my company Title " Royal Solution LLC".

Please Response as soon as possible

Account # 8188542
Muhammad Ahmed

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8:53 am EDT
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Regus unsanitary conditions, at regus 1, furzeground way in stockley park middx

It is my unfortunate responsibility to call your attention to the unsanitary conditions at Regus building located at 1 Furzeground Way in Stockley Park. The problem has been persisting ever since we moved into this building several months ago and sadly it is an ongoing issue.
There are 4 ladies’ and 4 men’s toilet cubicles on the Ground Floor for 148 GF-based clients plus their visitors, staff etc yet there is no daytime cleaner. For quite some time one of the men’s toilet cubicles closest to reception has been locked off from use. It has been clogged and kept overflowing so we have been down to just 3.
One of my colleagues has recently been placed in the horribly embarrassing situation of having used the only available toilet only to find that despite it being early on Monday morning that there was not toilet tissue available. This is a totally unacceptable situation and follows on from our numerous previous complaints about the disgusting condition of the toilets (on which I have heard nothing incidentally). The art of proper restroom cleaning also includes having enough soap in your dispensers which sometimes are empty for whole days. This is absolutely intolerable especially considering that also the café staff use these toilets and do not wear gloves for food prep/serving.
The Regus suite is good in so many ways, but you are totally ruining your image through poor management of the toilets. It is a topic of uneasy discussion in our office and therefore surely so in other organization too.
This is a question of basic hygiene and decency and I will not let it rest until the provision of clean toilets with toilet tissue and soap available has been secured.
Please can I ask that you bring this horribly poor level of service to your senior management’s attention and find a solution?
If it involves extra costs for a proper more regular cleaning service, then I am sure that most of your civilized clients will be fine with that.
I will await your feedback.

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Antony Wishart
, US
Nov 27, 2017 6:48 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

ComplaintsBoard
T
8:46 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Regus has left an official reply on this complaint.

Regus rip off... legal team information need asap

I have been out of the office since April 15...They are still charging my card... I need the legal departments telephone number as soon as possible... I will be requesting a full refund plus damages for all the financial issues that this is causing and lack of or professionalism.. I have called and talked and emailed. I have no other choice but to resolve this master in court.
The rent was 900 but they charge over 1100 monthly for the last 6 months... I have spoke with three people concerning this master... I have numerous request to cancel.. no one knows anything but to draft payment...

[protected]
Tameshia Hasten

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4:28 am EDT

Regus rental agreement terms and conditions

Good day

I went into a contract with Regus Pretoria, South Africa on 06 Feb 2016 (Confirmation Number: [removed]) to rent a small office. I dealt directly with a Ms. Regional Manager who is the manager for the area, [email removed] . She showed me the contract and explained all the requirements and services. I was pleased as the rental was indicated to be R3380, 00 per month with a once off signage fee of R250, 00. I was happy to pay this to make use of the office.

It has come to light that the rental of the office of R3380, 00 is excluding VAT and the the R250, 00 is a recurring cost. This was never explained to me nor indicated in the contract i signed. I have emailed Regional Manager to offer an explanation with no further communication from her. I tried to ask when does rental include VAT as this is the first time I have ever heard of it. I don't have an issue with paying the require taxes but this was not explained to me upfront when I initially signed the contract. My total rental is now R4366, 00 a month, quiet a bit from the initial contact. In terms of the National Consumer Council all conditions have to be explained to the consumer before the contact is signed, and this case it was not.

Because of this dishonesty I would like to cancel my relationship with Regus with immediate effect, however I was told that I cannot break the contract. I would like Regus head office to grant this for me as I was mislead from the start.

Regards
[name removed]
[email removed]
[phone removed]

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8:22 am EDT

Regus world's worst office services; office services

The service I have received from Regus UK is non-existent. This is not an exaggeration, as nothing happens, absolutely nothing. When you want something fixed they will ignore you, or pass you on to another department. I have lost count how many different people I have been passed to who never deal with the issues.

After time this becomes so detrimental, and so infuriating, that you feel demoralised and that there is no escape from a horrendous company. I say no escape, because they make it hard to leave the contract the sign you up for.

I would like to setup a victim supports group for those that feel they have been abused by Regus UK.

The only way we can fight back is as a group. Our voice will be louder this way, and perhaps we can find ways to get justice for the time, money, and energy we've lost with this horrific company

Please post here if you would like to join a group for those who want justice against the horrors they have endured with Regus UK.

All content is IMHO

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Antony Wishart
, US
Nov 27, 2017 6:50 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

ComplaintsBoard
E
2:15 pm EDT

Regus all regus services, and customer service is terrible

I believe I am in a good position to understand the total demise of Regus, and how they now have the worst customer service of any company in the world.

I have been a client of Regus for almost a decade, and have used their services around the world. I have also used many other office companies, internationally. Regus is truly the worst.

The lack of client service, and total incompetence of the staff within the Southampton region, is beyond all comprehension and logic. They have actively worked to force me into wanting to end my contract, with immediate effect this year, after many years of using them.

I am reluctant to do so, as for me it is a hassle having to change provider. However, the service is SO SO terrible, that I just can not cope with their horrendous (lack of) customer service

Even the most basic things, like trying to obtain account information, or pay bills is impossible. They ignore you, provide false information, lie about refunds, and pass you onto different departments.

I was told the billing issues that Regus had created had been resolved. However, because one department didn't communicate with another, they started sending me threatening and harassing emails. This continued for 6 months.

I pleaded with Regus for 6 months to stop harassing me and fix their mistakes, but they ignored me. I even went through a formal complaints procedure with their customer service, but they ignored me.

In previous years I had a contact at Regus who was helpful and fixed all issues and ensured I enjoyed my Regus experience. In the past year the complete opposite is true and I feel abused, harassed, and angry at the hell they have put me through. I can't wait till my contract ends.

PLEASE NOTE
I am a long term client of Regus, who wanted to use their service, and wanted to actually upgrade my services. I paid all my bills, and was their perfect client. HOWEVER, THEIR HORRENDOUS CUSTOMER SERVICE IN SOUTHAMPTON REGION HAS FORCED ME TO END MY CONTRACT WITH IMMEDIATE EFFECT

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Antony Wishart
, US
Nov 27, 2017 6:51 am EST

Regus complainants joint action. I believe Regus are company which operate using immoral, unethical, unreasonable, bullying, black mailing fraudulent practises! I commented a few days ago on trust pilot and here is my initial review;

"DO NOT USE REGUS UNDER ANY CIRCUMSTANCES. They are lying thieving bullies, they con people in to signing contractual agreements under false statement of facts using misrepresentation and false promises. They blackmail people in to signing unconscionable contractual agreement's under duress.

They then gang up on you when you try to defend your position and blackmail you even more with threats to get debt agencies to collect money you do not owe them they have already been paid. I am boycotting Regus."

I have since read a lot of other peoples comments, some reviewers are basically experiencing the exact same treatment as me. I have told them I am brining a legal case against them and have been calling round solicitors myself to try get my case to court.

One person mentioned on their review putting together a joint legal case and I think this is a great idea. I have therefore set up an email address for anyone else interested in pursuing their claims in a joint claim with me and others. The email address is;

reguscomplaint2017@gmail.com

North West UK Spaces.

Please contact me if you are interested in this I will be seeking advice this week and will help anyone else too. Any help will be really appreciated

ComplaintsBoard
S
8:14 am EST

Regus illicit charge on credit card

I took a lease with them for over two years and when my lease expired they continued to bill me for the rental despite my request not to renew the lease.
Despite repeated emails and their commitment in writing to reverse the charge, they are not doing it and just mentioning they will do it soon. This "lie" has been going on for months and I have been billed over $1000 in an illicit manner.
Their business is located at 2001, Route 46, Suite 310 Parsippany NJ 07054

Thanks
Shashi Prakash
[protected])
[protected]@netserpents.com
Chief Executive
Net Serpents LLC
200 Lanidex Plaza
Floor 1
Parsippany NJ 07054

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3:51 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Regus offices not used

signed up with Regus Bedfordview to rent an office in January 2017 and February 2017 in December 2016. Due to other business commitments I was unable to utilise the offices. I only used the office once in January 2017 and could not use the office in February 2017. I asked Nolene on the 9th of January 2017 if I can cancel the February contract as I will not be able to use the office. Her response was no it is a legal document. I then emailed Joanne Bushell the managing director on the 27th of January 2017 asking if I can cancel my contract as I did not want to pay over R5 000 for an office i am not using. I only received a phone call over a week later from Lorna Sholamey, who said she cannot help me and they dont allow you to cancel the contract. That is rediculous, I dont mind paying cancellation fees but why must I pay full rent for offices I have not used. Lorna said she will maybe see if she can reduce the fee for me but I still have not heard anything 2 weeks later. I have received a final demand from Regus saying they will hand me over. AND they have added over R2 000 extra for exit fees. I was told from Noleen when I signed up I wont be charged for this as it is a month to month rental. I have emailed Noleen, Joy and Lorna asking to reverse this but no reponse to date. It is rediculous that you must pay for the full rental if you not using the offices and get charged extra for exit fees.

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3:09 am EST

Regus office space

I have been using their (Regus) service for over 6 months, and almost from the start there were problems. They promised that they will give 20 MBPS internet connection but I haven’t get the speed ever. Even most of the times their internet speed was in KBPS which was slower than 2G Internet connection. A Fraud Racket, siphon money and shut that's their business! Services Offered are Pathetic and Charges are 10 Time of a 7 Star Hotel.

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7:26 am EDT

Regus terrible service and overcharging customers at will

I have been using their service for over 3 months, and almost from the start there were problems - their call centre staff were missing calls, also weren't taking details from the callers, who are my important business clients. This has led to me having to rush things through the last minute, and in a case, a client cancelling a contract with me due to Regus not relaying the message to me promptly.

I emailed them straight away with the issue, giving them all the details and reiterating the basic service levels I should expect. They didn't get back to me at all after a week. Then I phoned, and emailed, and when I called I am asked to call back because the manager was not there, and for emails, still no reply.

I had to resort to a different way of keeping in touch with my client (basically not using Regus at all, despite still paying the fee) because their service was SOOO rubbish.

And a month before the end of my service agreement, I raised the issue again and said OI wouldn't wish to continue with the contract, they simply told me that I was not allowed to, because they had auto-renewed it for 3 months! Without my permission and still no response at all to my original complaint!

I called at least 5 times, and again, every time I called I was told that no one was there to answer my query. I then finally talked to the so-called area manager, who said I had to wait 2 days before an answer, which of course I didn't get at all one way or the other (and it had been over 2 weeks).

Also not to mention that they over charged me every month by 10-15%. I wouldn't have found out had I not looked at my bill 3 months into the contract. I called them several times and still they didn't get back as to any refund at all.

To sum up, if you DON'T CARE ABOUT SPENDING MONEY ON A ABSOLUTELY RUBBISH COMPANY, then go ahead. I would strongly suggest looking at other providers (which in my experience provide far better service then Regus and does not cost you a load of money or headache).

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5:03 am EDT

Regus regus offices

Refusing to give deposit back . They say there was a shortfall in our payments. However they have sent me details of payments received from us that do not match payments we have sent. I left the office in January 19th 2016.

They have not refunded my deposit as of August. There has been no arguement except they say I missed some payments.

I had to ask them to send me a statement of payments to sort this out. They sent one : it was incorrect. They sent just now - it was also wrong.

How come they cannot add up? Why is it the if I with hold payment from them they kick me out of the office. Yet if they with hold payment from me (for 6 months) I do not even qualify to speak to a manager (I asked they refused every time).

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3:18 pm EDT
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Regus incompetent, apathy unprofessional service

I have rented for the Regus Complex, Hidden River Parkway, Tampa, FL for 2 years. We have to be the easiest renters on the planet. We've never used the 2 day a month office space, and we only physically go by every 4-6 months. Late year, the office changed it's phone system. As a result, all of the company specific greetings were deleted - not moved to the new system - they were deleted. The clients weren't told - we had to discover it when we called our own office number (how often do you call your receptionist?). We were told it was an oversight by Regus. To date, we've been unsuccessful in getting those company greetings replaced; when we speak to the front desk, we get arrogant, condescending receptionists (both male and female). The last two times we've called, we were "cut off" after 15 mins on hold and had to call in again. When asking the receptionist (Heather) how we can check our voice mail with the next system - she was clueless (how much more fundamental of a question can you ask?). Then she hung up on us. When we called back, she wanted to explain/justify why she and the office were so incompetent. Understand, we had asked for nothing more from Regus than to answer our phone with our company greeting and for information on how to access our messages. That's it. After the first incident, I spoke to the regional manager, Chris Donahue, who assured me the issues were an anomaly. After another instance of incompetence today, I'm moving our business to a Regus' competitor down the street. Again, in two years we've been in the actual office 4-5 times - only to check in. Regus was making easy money off us - doing absolutely nothing but answer our phone for $225 a month. That simple task exceeded their ability. To be clear, this is not a new issue – the first nine months of our relationship with Regus I had to spend 20 mins each month talking to the office manager because she couldn’t get the automatic billing setup correctly. It’s the 21st Century and Regus can’t figure automatic payments? Two years of apathy and incompetence - we're done with Regus. And if you have any desire whatsoever to make a positive, professional impression on your clients who are calling "your office", you would be foolish to select Regus. If in doubt, try and find a portal in which to complain to the Regus Corporate level - it doesn't exist. Complaints are funneled right back to the poor performers who are catalyzing the complaints. You should properly interpret that as the Regus leadership is deliberately remaining ignorant. They too big to care about their clients - and we're gone..

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3:21 pm EDT
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Regus 12 months contract

I have reached out to Regus Uxbridge office in England on the 22nd April and have told the area manager, the sales manager and the director of Hillingdon that I have been a victim of fraud to open a business franchise and have been made aware on the 22nd April and this is when I informed Regus and have had emails back and fourth all they care about is there 12 months rent for the office. I have clearly explained in the email and all they keep doing is passing me from person and threatening me credit control and debt collectors. I paid for 3 months office upfront my office went live 1st April my contract started for 12 months and I have said the 3 months rent I have paid they can take not a problem but i need to be realeased of their 12 month contract which was taken against the company which was limited but they dont seem to care and enforcing me to pay all the monies I have lost over £15000.00 due to this business fraud and am taking legal action against the scam franchise company but regus have been very unprofessional in this matter here is email from both the are director and General director too.

Hi Andrew,

I reached out to yourself due to your area manager not understanding the situation after speaking to the Uxbridge office on the phone on the 22nd April,

I have been trying to resolve this matter since then again I bought a franchise and had every intention of running a business and a office for 12 months but when I went to my training it came to light from 18th April that the Franchise owner is in dispute with his past company and the Franchise he has sold to me is under misrepresentation I have lost out on £15, 000.00 so far and all my savings are gone due to this.

The limited company my homecare which was opened against the Regus address no longer exists.

I am taking the Franchise seller to court to obtain my monies back again I must stress there is no business no assets nothing due to this being a fraud from the Franchise company, I have been in touch with various organisation where his business was advertised and in the process of legal proceedings against his organisation.

I am asking for your help in this matter to look into this and see how we can resolve this matter and Regus Uxbridge can rent the office out and not lose out on any further monies as Keith the sales agent who sold this to me at the time said there were over 5 parties interested in this office.

You are the Area Director above Laura I have come to you again due to Lauras response of credit control team again please see email below.

Please let me know who besides Laura can deal with this as her approach is very unprofessional you are a huge company and can rent this office out what is the procedure of reporting that the business which is a limited company has closed down and never really started.

thanks

Ani

Actions
Laura Embleton (Laura.[protected]@regus.com)

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13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Regus Agreement
Actions
Andrew Halford

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13:39

To: ani syed, Asif Ismail

Andrew.[protected]@regus.com

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Actions
Laura Embleton (Laura.[protected]@regus.com)

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13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]

Regus Agreement
Actions
ani syed 22:10
To: Andrew Halford, asif.[protected]@regus.com

Hi Andrew,

I am a victim of business fraud and this is what I have tried to explain to your Uxbridge team and yourself and all they seem to care about is their rent. This has been reported to the police too and I am taking legal action too. Again My homecare does not exist and this office was taken against this business details how can you hold me liable for rent when I myself am the victim.

There must be Regus policies that look into situations as such as mine.

I look forward to a positive response or if there is a different department or person I need to deal with please make me aware as Laura is very unprofessional and doesn't understand the matter at hand.

thanks
ani
Actions
ani syed 18:33
To: Andrew Halford, asif.[protected]@regus.com

Hi Andrew,

I reached out to yourself due to your area manager not understanding the situation after speaking to the Uxbridge office on the phone on the 22nd April,

I have been trying to resolve this matter since then again I bought a franchise and had every intention of running a business and a office for 12 months but when I went to my training it came to light from 18th April that the Franchise owner is in dispute with his past company and the Franchise he has sold to me is under misrepresentation I have lost out on £15, 000.00 so far and all my savings are gone due to this.

The limited company my homecare which was opened against the Regus address no longer exists.

I am taking the Franchise seller to court to obtain my monies back again I must stress there is no business no assets nothing due to this being a fraud from the Franchise company, I have been in touch with various organisation where his business was advertised and in the process of legal proceedings against his organisation.

I am asking for your help in this matter to look into this and see how we can resolve this matter and Regus Uxbridge can rent the office out and not lose out on any further monies as Keith the sales agent who sold this to me at the time said there were over 5 parties interested in this office.

You are the Area Director above Laura I have come to you again due to Lauras response of credit control team again please see email below.

Please let me know who besides Laura can deal with this as her approach is very unprofessional you are a huge company and can rent this office out what is the procedure of reporting that the business which is a limited company has closed down and never really started.

thanks

Ani

Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]

Regus Agreement
Actions
Andrew Halford

Add to contacts

13:39

To: ani syed, Asif Ismail

Andrew.[protected]@regus.com

Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Actions
Laura Embleton (Laura.[protected]@regus.com)

Add to contacts

13:32

To: ani.[protected]@hotmail.com Cc: Uxbridge Oxford Road

Laura.[protected]@regus.com

Dear Ani,

I hope you are well.

Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with by myself.

I have advised you previously on numerous occasions that we are unable to release you from a legally binding agreement, if you have returned your keys and don’t wish to use the office for the remainder of your term, then that is your choice but the contract will remain valid until the end of the term and you will be charged according each month. If you do not honour the terms of your agreement and payment is not made for the invoices, your account will then be dealt with by our credit control team.

Kind regards,
Laura

Laura Embleton
Area Manager
Heathrow

M +[protected]
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Andrew Halford Add to contacts 13:39
To: ani.[protected]@hotmail.com, Asif.[protected]@regus.com
Andrew.[protected]@regus.com
Hi Ani

I have just listened to your voicemail and caught up on your email chain below, following my return from leave.

This was referred back to the Area Manager for Uxbridge, who is the authority on this matter and who I understand has been in dialogue with you.

Kind regards

Andrew

Andrew Halford

Area Director

3000 locations, 900 cities, 120 countries

Crown House
72 Hammersmith Road
London, W14 8TH
M +[protected]
Laura Embleton (Laura.[protected]@regus.com) Add to contacts 13:32
Dear Ani, I hope you are well. Your emails have been directed to me, as Andrew or Asif are not responsible for dealing with client issues or agreements within my area, this is and has been dealt with
Laura.[protected]@regus.com
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ani syed 06/06/2016
To: andrew.[protected]@regus.com, asif.[protected]@regus.com

Hi Andrew and Asif,

I sent the below emails on the 1st June, 31st May and 25th May and I have not response or an acknowledgement of any sort please can you acknowledge this and we can resolve this amicably too.

Look forward to a response and resolving this matter immediately too.

best
Ani Syed

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8:44 am EDT

Regus money making scam

Our business has used Regus as a virtual office for over a year and in December 2015 were sent an invoice for more than double the usual amount. After repeated attempts to find out why, no response was given.
In March I eventually called the office and spoke with Jessica Ludeke and she couldn't find why the charge was so high and promised to reverse it. Minutes later I received another e-mail from Houston Willowbook to demand the outstanding amount but upon further query she said it was a system error and she would update the system.
At the end of March I was collecting my mail at the office, and enquired as to what the terms of my contract were - could I cancel now and she said the cancellation was normally 3 months notice but because of the lack of service issues I had experienced it would be fine to cancel now. I asked how much I owed to which she looked it up and said there would be no further bill.
On the 12th of April I was e-mailed from Nationwide recovery systems billing me #338.46 - with no detail given. Just an amount. After repeated emails to Willowbrook office and NRS, for a statement or details of billing I received a statement last week and my balance was zero. There were some maintenance fees/credits amounting to $60.46.
On the 2nd of June I received another mail from NRS now explaining that I owe for 6 months of the remaining contract.
I find this to be totally unethical - I tried calling REGUS customer call centre but they just transferred me to some dead end service in London.
I would like a meeting with a representative of Regus to discuss all the matters above. They have never requested any of the fees above and repeatedly ignore my mails yet can hand me over to a collection agency.

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Update by Karendup
Jun 03, 2016 8:47 am EDT

This amounts to bullying and harrassment and a great business model because they are hoping you eventually get tired of the work involved in solving the issue and just settle.

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1:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Regus payment penalty and suspend account

Regus,

I am your client since 2013, and your Office team at Regus Beltway didnt give me a very good answer instead giving my company penalty etc, until suspent my account. I paid until November 2016

No one answer my question since Januari 2016, why Regus charged me penalty that huge. I asked Miss Angela to meet me but no answer, just giving me same result "Pay". That is not an answer in Business.

PT ARATA PARASOLUSI
Account Number: 6408976

Please response to this matter.

Regus PIC :
jakarta.[protected]@regus.com

Thanks

Titi
Owner of PT. Arata Parasolusi

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3:44 am EDT
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Regus office lease

I would warn anyone about the issues we've had with Regus in Sheffield.

We we're initially given promises by the sales rep prior to signing the agreement which were purely to meet monthly sales targets within the building. We we're assured of a monthly cost but beware there are many hidden costs which were only disclosed once the agreement was signed. We we're told by the sales rep our monthly bill would be in the region of £750.00 but with hidden extras such as additional data charges the monthly cost was £1100.00 - £1200.00. Subsequently that sales person left the business.

We also had tenants in the office next door who for 5 months played music full volume and shouted to each other during sales exercises for 2 hours every morning. We made several complaints but nothing was done about this. Regus are clearly incapable of enforcing their house rules. Initially before we signed up we asked on 2 occasions if we could view the office in the morning but we were told that it was only possible in the afternoon which was clearly down to the noise every morning.

There were more than 5 incidents of people flying round the corridors on electric segway boards carrying hot drinks. Again little was done about this. On one incident we had clients nearly hit by someone flying down the corridor as they stepped out of the office door.

The office cleaners come in to clean in the morning between 9-10 which disrupts the office during this time.

The front desk receptionist failed to acknowledge our company existed in the building even though he had been told on many occasions. Even to the point of arguing with clients that our company was not in the building.

Very poor customer service and lack of response to emails was very frustrating.

Also beware of the auto-renewal as this caught us out. The reminder email comes through 3 months before the lease ends and then auto-renews for the same period again. Unfortunately the auto-renewal email had gone into a junk email folder and as a result we had missed it and were locked in for a further 6 months even though we have left the premises.

We asked Regus for a show of good faith to see if there was any movement on the period of auto-renewal but there was nothing even after everything we had endured during this period.

Being at the Regus office has affected relationships with our clients due to the various incidents and has affected productivity within the company.

An extremely bad service overall.

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8:25 pm EST

Regus customer service

I have had a horrible customer service experience Account Manager, North America and her team.

On October 6th, 2015, I have asked to put our account on hold for Calgary and Edmonton office locations but I have never heard back.

Today, February 24, 2016, more than 5 month later, Regus sent a collector to our way demanding payments for early termination.

I was shocked to see how Regus has handled the job. I didn’t ask for early termination. I asked to put the account on hold.

I brought this issue to Account manager who is in charge of North America but her response was “Please contact the local office” where the problem started.

Beaware!

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3:15 pm EST

Regus invoicing and maintenance

Lakesview Business Park, Hersden, Kent.
A clean well run business park, 90% occupancy, efficient service, prompt repairs, a lovely place for small and start up business to locate to with flexible leasing at a good rate.
Since Regus took over this Business Park some 14 months ago it is now a dirty, poorly maintained site. Rents have risen by over 20%. Broadband speed has halved and basic repairs/maintenance of the grounds and buildings has stopped. Local car dealers use the car parks to store their cars off road. Occupancy has dropped to 40% and still business are leaving, putting staff out of work and causing at least 3 business I know to to fail.
Regus PLC Invoicing is nothing short of a joke, no transparency, random charging and staff with a highly aggressive attitude, where threatening to lock a customer out the office/workshop is almost immediate even when they are to blame.
On taking a lease on a workshop last year a fault with the electric meter was reported immediately. It cuts off the power without warning to all the workshop including lights and sockets at least a dozen times a day plunging the workshop into darkness and endangering staff who maybe using power tools at the time. This was reported and acknowledge by the site manager (verbal and email) as a dangerous situation and the meter was to be checked immediately. The meter was not inspected and low and behold the manager was replaced some 5 weeks later where we had to go through the process all over again. There has been 4 managers in 14 months on this site, all do the same 'plausible denial'. It seems Regus managers don't do handovers or talk to each other when replaced?
14 months later and still this meter has not been replaced. It has cost me money due to a need for battery operated equipment, to avoid the mains being used. We are unable to safely use the workshop in hours of darkness and as it is winter that's pretty much most of the day and I am unable to use the unit to the full potential costing me money in revenue.
I consider this to be an act of negligence on the part of Regus and their staff. Regus is contracted to carry out repairs to which they are responsible for, quickly and efficiently. This has not been done and my staff have been put at unnecessary risk. I want this meter replaced and I demand my company be reimbursed for this unacceptable situation.

Invoicing has been nothing but trouble since Regus took over the site. A £10, 600 water bill, the unit has one toilet and one small sink? The bill should have been £10.60p. Regus reaction, pay the invoice in full and we will consider a credit on investigation. What small business can just handover £10, 600 for an error they did not create. 3 times Regus attempted to remove the money from my account, till I stopped the Direct Debt, their reaction, pay the bill otherwise they will lock the doors to the workshop. I refused and after many insults and threats from the accounts dept (based in god knows what country) they admitted the mistake and adjusted the invoice without apology. I am left with bank chargers and the stress of dealing with this type of accounting.
Six months ago I was given a statement saying my account needed to be brought up to date by £600 (I have 4 units in total). This was paid (we moved from a large unit to a smaller one). 3 months later I am handed a bill for £4, 600. The previous accounts person had left and a new one came in and noticed the error. The incumbent Manager took no responsibility for this, saying it was not her job to check the work of the staff. Well as a manager what exactly would be her role? I was left trying to find over £4, 000 to yet again sort out the Regus error, with again no apology or acceptance of blame. As a not for profit company trying to find large sums of money at short notice is close to impossible and what help does Regus give 'late payment fees'.
I also find it insulting that your manager remarks they have no interest in Community Cohesion Companies, companies that try to benefit the very community where this Business Park is located. There only concern is getting us to pay the rent. That is helpful to know.

This is by no means the extent of the issues we have at Lakesview Business Park. There is not a company on this site that has not been affected by lazy, inaccurate invoicing by individuals who I very much doubt hold a professional qualification in this field. If it is Regus PLCs intention to run this site into the ground for some reason then they should just say and we will all know where we are.

I am in the process of handing back two units on lease. a loss of some £2000 in rent to Regus. No one is asking why, no one is offering to help retain the units, nothing. Just an email telling me the date to vacate. Is that really the way to do business?

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4:58 pm EST

Regus they have ruined businessuites since buyout.

Regus bought out Businessuites and they have totally ruined it for the tenants. Big reduction is services we used to have and large increases in fees. I'm moving out when My Lease is up.

Terrible company and terrible in the way they treat their employees.
All the Businessuites wonderful employees are leaving.

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5:17 am EST

Regus behaviour / system/ blackmailing

Dear sir / madam, I would like to write few lines about regus, I visited your regus west business park and was very disappointed with the situation, our services was suspended, our company sign was not at board, our mail was hold and they refused to give us, and most important thing is they holding two month deposit + already regus have rent in advance till 31 january 2016, receptions said I can speak with v. O head through phone conversation first with emily and than with g. M sam, I assume, I do not want to repeat all again but was all very dissatisfied situation, which, to be honest, I was not ware or expecting. My reason to visit city west business park was looking individual office, which I was looking for two person, I was shocked with this drama which was created on morning 14th january, 2016 at regus leeds office. Kind regards, shaista qaiser

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Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Regus. Make it specific and clear, for example, "Unjustified Billing Charges at Regus New York Office".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with Regus. Mention specific key areas such as customer service, office conditions, billing disputes, contract terms, or any other relevant aspects of your interaction with the company. Include details of any transactions, clearly outlining the nature of the issue. If you have attempted to resolve the issue, describe the steps you took and the responses received from Regus. Explain how this issue has personally affected you, whether it be through time lost, financial impact, or stress.

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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

7. Review before submission: Carefully review your complaint to ensure that it is clear, accurate, and complete. Check for spelling and grammar errors, and make sure that all the relevant information has been included to support your case.

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