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4.2 1037 Reviews

Regus Complaints Summary

507 Resolved
210 Unresolved
Our verdict: You can expect a very good level of service from Regus. To navigate their system effectively, thoroughly understand their service scope. Check online forums and review sites for others' experiences. When contacting customer service, clear and concise communication can help resolve your issues faster.
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R
5:50 am EST

Regus office mailbox services

I signed up for Mail collection services with Regus HQ at their Metro Center in Washington DC in 2010. In Aug 2014 when I wanted to cancel my contract, I was told by Lavonne parson at their Metro Center Washington DC location that my contract auto renewed for a year, so, I am obligated to pay for another 3 months. She also mentioned I needed to give about 90 days notice. How come my mailbox service would auto-renew for one year without my consent ? Secondly, how come it would take 90 days for Regus just to remove my mail binder from their drawer ? It's not even like I had a lease for an actual office space with them. Even with leases for actual spaces, the average required notice is about 30 days. These guys are just so full of it. Shortly afterwards, they had their lousy collection company Tucker, Albin & Associates calling & e-mailing me with past due notices. I dare them to put anything funny on my credit like they were threatening. I would be more than happy to start up a class action lawsuit against them until they fold up that fraudulent sham of a business that they are running. Does anyone know of any class action lawsuit against these Regus guys ?

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Cadre
, US
Feb 26, 2016 11:07 am EST

The same happened to me in their Tysons office. You never get back your deposit, and if you don't give them a 90 day termination notice even though it is a year contract and you tell them 88 days in advance you will not renew, they will hold you for another year of payments or if you are lucky they will charge you 90 days after you leave and never give you back the two month deposit. Watch out and never sign their contracts, they hurt people and have aggressive collections that will double any real amount. I am surprised there isn't a class action suit.

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12:06 pm EST
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Regus monthly rental cancellation illegal

I cancelled my monthly rental agreement ($199/month) with Regus in Portland, OR on August 12, 2015 only to continue receiving monthly billings. After repeated complaints, I was told my contract required 3 month's notice. However, Oregon law (and that of most states) requires only a 30 day notice to cancel a month-to-month rental. Regus' contract is illegal on its face. I am turning this over to the Oregon Attorney General.

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7:58 am EDT

Regus unclear and false billing under poor management

Excessive Billing: We are on a three point five month contract and have paid around 2.5 months, when one includes the deposit. Somehow we have been asked to pay £2, 000 extra. Inconsistent Billing: Regus's charges have been consistently inconsistent, this is something that that they have admitted. Fraudulent Billing: We have been charged for items that we have not used, this includes telephonic charges. Poor Servicing: Persistent wifi and firewall problems. Unclear Billing: The bill was not submitted in with any clarity. The format was changed and it was impossible to read. Late Billing: Every bill has been handed to us late. Associated Penalty: As a result of attempting to find a solution to their poor management (which we have clearly documented) we have been penalised through our office access being revoked. Staff Attrition: This penalty has caused staff attrition. Loss of Business: This attrition has cost us our partnerships over a lack of output. Knock-On Effect: As a consequence of this loss, we have lost our opportunity within the market. Organisation Collapse: This opportunity has taken 10 years achieve and has collapsed our organisation. Financial Ruin: As a result of this collapse, I have lost my life's work and encounter financial ruin.

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8:54 pm EDT

Regus office space

Appalling customer service and fraudulent clauses in their agreement.

Shame on Regus for causing a small business issues whilst saying they want to help you build your business. What a BIG FAT LIE!

I have found that I do have a case under consumer rights and unfair clauses so let's do this.

I went to collect post from city west business park the cheeky manager goes we have returned your post without warning, returning our post it was personal attack not a business decision it's a breach of contract you are being sued for being racist! She was laughing while telling me she returned our post just deliberately. City west business park your a bunch of scammers you caused my business issues now I'm going to cause you issues!

Myopic thinking!
I am so angry that I am angry I am angry!

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8:00 pm EDT

Regus dishonest

I've had the worst experience with Regus City West business park, I had the door slammed in face disrespectful people. Over charging on invoices adding costs I don't agree to. I've had abuse! I've put in several complaints nothing has been done. Worst company ever never use them they will loose you clients disrespect you.

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2:35 am EDT
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Regus bait and switch

There was an offer on an Australian board for free Businessworld Gold Membership for a year with Regus. I applied and my membership was approved. Here is their email:
Dear ******,
Thank you for joining Regus Businessworld. Your welcome pack, including your membership card, will be mailed to you shortly. To start enjoying your benefits right away, simply print out this email as proof of your membership and show it to one of our team on your visits.
As a Businessworld Gold member you can now enjoy:
• Unlimited walk-in access to more than 1500 business lounges and cafés worldwide
• Complimentary Internet and tea and coffee on every visit
• 10% discount on meeting rooms, day offices and videoconferencing
• Professional administrative support, from packing and shipping to document printing and binding
• Regular updates and unbeatable exclusive offers from Regus
• Preferred rates on office supplies and shipping

Then a month later I got this email:
Dear *********,

Thank you for your recent application for a Regus Businessworld Gold card.

The application you submitted has been declined as the offer is no longer valid.

We have updated your membership to complimentary Businessworld Blue, which gives you a host of great Regus benefits including:

• 10% discount on a Business Lounge day p a s s
• 10% discount on Meeting Rooms, Day Offices and Video Conferencing
• Access to professional administration support
• Preferred rates on office supplies and shipping
• Regular updates on great Regus offers

Should you wish to apply for membership to the Businessworld Gold programme we are delighted to offer you an exclusive 10% discount on any monthly Businessworld membership. This discount is valid until the 1st July 2015. Simply use the promotion code EXCLA7P when applying for your card. To apply for membership please visit www.regus.com.au/businessworld.

Simon Randell
Membership Director – Businessworld

Obviously bait and switch. However, I am not baiting and not switching... I will just never use them.

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Update by UnhappyOZCustomer
Jul 07, 2015 4:01 pm EDT

I received some spam from them via email and blocked them instantly. I just hope they won't use my snail mail address for spam purposes too. If I see a letter from them I will just send it back to the sender without opening it...

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csg77
Sydney Metro Area, AU
Jul 06, 2015 11:19 pm EDT

Had exactly the same happen to me. I had actually used the facilities a few times before receiving the second email.

The worrying thing is how much personal data for how many thousands was collected for marketing purposes as a result of this scam.

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J
9:46 pm EDT

Regus dishonest business practices

I'm finally at a point in my life where I can start my own business until this company, who was highly recommended, came into my life and is sucking the life out of my bank account! How do these people sleep at night?

The dishonest business practices of Regus is so discouraging for small business owners. We are all struggling trying to make a future for ourselves and loved ones. I'm counting quarters at the parking meter, packing my lunch, and a hundred other penny pinching practices just to survive.

I signed up online and the sales guy was so nice and helpful! I made it quite clear to him that I couldn't sign a 1 year agreement and asked him if they had any deals for 3 months only because I wasn't even sure I would get my company off the ground. He was able to get me a great deal and told me all the really cool benefits I would be receiving. However, like everyone else in the world posting on blogs, they don't tell you that you have to give 90 days cancellation.

The only reason I found this out was because I received an email from Regus with an updated invoice. I opened the invoice and found out they charged me $82 for parking for only 2 days! I emailed them and asked them why I was charged that amount. They never once told me that I had to pay for parking. They told me they would validate my parking and they would even validate my guests parking. I have gone through all of my paperwork and no where does it list pricing for parking. Who in their right mind would pay $41/day for parking!

After all this is over my bill is going to total at least $1940! I saved for years so I could start my own business. These people are ruining my life!

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8:08 am EDT

Regus They didn't provide any arrangements. And don't provide money back.

We called to the company www.regus.com and paid them the deposit in order to book the office. These scammers took money from us and provided only verbal promises, but after that they rented this office to another company. But when we called them and asked to explain, why they have did it. The rep told me that we haven’t had any agreements. Seriously? The worst company ever, so stay away from them.

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9:51 pm EST

Regus complaint against mr. ankit tibrewal (ankit. [protected]@regus.com) and regus service

Complaint against mr. ankit tibrewal (ankit.[protected]@regus.com) and regus service

To whom it may concern:

I am sorry to inform you that, i am disappointed with mr ankit tibrewal (ankit.[protected]@regus.com) and regus service with their way of doing business in india to achieve sales targets.

Mr ankit tibrewal (ankit.[protected]@regus.com) was not allow us to access business lounge at regus pune connaught place on 24 nov 2014 even though i carry regus business world gold card membership number [protected] which was valid till december 2014.

And

Mr ankit tibrewal was offering us to subscribe new card type: gold - india - national reference number: [protected] via email on tuesday, november 25, 2014 10:26 am and following us over phone calls.

I have subscribed new regus business world gold card membership number [protected] for 1 year december 2014 – december 2015 through regus online portal.

Mr ankit tibrewal (ankit.[protected]@regus.com) was doing request to regus businessworld helpasia to make inactive of our new regus business world gold card membership number [protected] and offering us to subscribe card type: gold - pune - local reference number: [protected] via email on thursday, january 22, 2015 11:37 am and following us over phone calls.

I am sorry to inform that i was not happy with these experiences with mr ankit tibrewal (ankit.[protected]@regus.com) and regus.

Request to do needful.

Thanking you.

Mr. rajesh patrike – [protected]
23 jan 2015

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Scott Amber
, JP
May 11, 2011 7:48 am EDT

Service of Regus is really great.
My company started using rental office in Japan.
Sales Manager and Receptionist are professional, Room is great,
I really enjoy to use Regus everyday.
In this site, Many people have complained about regus,
but, thats not true!

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guest8k
test, US
Jun 01, 2013 3:53 pm EDT

This is false feedback submitted by Regus themselves. Regus absolutely sucks. Customer service is the worst I've experienced anywhere. Specifically, Richard Healy in the New York office is dishonest and unprofessional.

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Kei Sato
, JP
May 13, 2011 12:28 pm EDT

Yes, Regus Services are great and here in Japan I know a lot of companies are growing in Regus and enjoy the prestige of Regus.

K
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Kei Sato
, JP
May 13, 2011 12:25 pm EDT

Yes, Regus Services are really great and cost versus services are relatively quite reasonable.

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11:27 pm EDT
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Regus contract

Our company is in the midst of a contract dispute with the Regus Management Group. Our dispute(s) began last month 8/14 when we were contacted by a company called NRS (collection agency) claiming that our NY Regus virtual office account was in default. We assured NRS that this was not possible because since 2008 all of our payments have been automatically withdrawn from our business bank account and that our second Regus account has had no problems to date with billing. The NRS agent in a nasty tone informed us that Regus never makes mistakes and that this was not a negotiation. After this call we contacted Regus directly and attempted to resolve the matter unfortunately, all we received from Regus was a around. We then requested in writing that both of our Regus accounts be closed immediately (our NY virtual office had already been terminated) but received no response. The Regus billing cycle continued leaving us with no other option than to contact our bank and file a claim. I can see by the other customer complaints that we are not alone.

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Hollywood FL
, US
Sep 28, 2018 2:39 pm EDT
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Don't do business with this company, despite poor service they don't feel I should be able to cancel my contract before the renewal date. So once you sign they can treat you however they want and your still on the hook for the $$.

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10:58 pm EDT
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Regus automatic renewal

My contract was automatically renewed for virtual office space after the contract term ended. My company was out of business but they refused to close my contract saying that this is in terms and the renewal period deadline is over and I did not give in writing to stop renewal. Even when contacted and argued with customer service, they did not inform me that I can submit in writing with 3 months notice. I paid more than a year because they threatened me that they will report my balance to credit reporting agency. I paid for nothing even being out of business

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9:39 pm EDT
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Regus forcing people to extend contract without early notice

The voice of a disappointed client.
I signed contract with Regus Hong kong in 2013 August for two mailbox services in Hong Kong (Lee Garden and One-IFC) under the same company name: Kubearo. The contracts are supposed to be ended in August this year. But, when I call Regus Hong Kong yesterday, they said that I cannot cancel the contracts now because I should have told them 3 months ago. Here is what I can't understand: Why Regus didn't send me a reminder 3 months ago to confirm if I want to continue the service? You can't expect a busy client to remember a specific date and a clause a year ago, right? If Regus really wants to provide a more satisfactory service, you should remind your customer of the dates. If Regus does send me a confirmation e-mail and if I do forget to reply the e-mail, then it is my fault. I will pay another year. But I didn't receive any thing from Regus.
Now, even a month earlier I call, Regus Hong Kong still can't let me cancel the contract. That means, I must pay for two mailboxes that I don't need for another year. This feels like Regus is forcing me to accept this result without a simple advance notice. So Regus will charge me without even letting me know "hey, we're going to charge your credit card. Are you sure your want to continue the service?" It doesn't make sense.

Even my SPA membership club will call me before the expiration date. Why such a big company like Regus cannot? Does innocent client have to lose because of the ignorance of Regus? In addition, all the agents who are talking to me acting like a machine. They can only repeat that I have to send them an e-mail 3 months earlier. They are not trying to think and help. They just want me to accept that I have to pay for the two mailboxes for another year and keep silence.

My problem may be a small problem compare with all the things you're dealing every day. But it is a big problem for me because I will lose my hard earned money.

I hope you will read this letter and I hope you can help me.

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JChan
Windsor, GB
Sep 23, 2014 2:37 pm EDT
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Please everyone be warned.
REGUS do not tell you about this dodgy TRICK in terms of how they trade.
They are mis-sold it to me and likely to do the same to you.
They know few folks will know about this trick and look to catch everyone out.

J
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JChan
Windsor, GB
Sep 23, 2014 2:35 pm EDT
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Regus are indeed a rouge trader and in fact mis-sold it to me as I said I only wanted a 18 month term.
This was highlighted in the the confirmation email that did not state anything about the auto-renewal.
It is unbelievable they are allowed to trade in this manner.

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5:39 pm EDT
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Regus erin - manager, diana and verna

Regus and the staff erin, diana and verna are crooks, they still your personal items and support the theft of other crooks in the center to steal and back up anyone that is a low life like them. these girls that work with regus add money to your bill/invoice for service/something you didn't do or use and lie an say the billing department did it, so I called and ask'd billing and they blame on manager of the regus center and with both on the phone together the lie erin and company says is caught, but to protect their image they will end the call and say we will remove charges, but next week watch out, charges back on you. regus is unproffesional and can't handle little problems and walk away from you when trying to work out false charges they add to your bill. they make you pay for free coffee that is almost never in stock and they are very rude when you have a problem to address. you pay for customer service but they have none to help because they are always on the phone doing something that has nothing to do with the center issues. Regus charges for EVERYthing and is very overpriced with under quality service. DO NOT LEASE/rent FROM ANY REGUS OFFICE.

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YfcJohnWayne
, US
Dec 17, 2015 7:28 pm EST

I have been leasing my office space from Regus for many years and have to say the staff is top notch Erin, Diane, & Verna have all gone out of their way to accommodate myself, staff, and clients. I haven't noticed any unnecessary charges and the coffee is always full! This person must have other issues and if your thinking about leasing from Regus I can't speak for any of their other properties but Schaumburg has been by far the best experience I have had with a lease.

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2:50 pm EDT
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Regus arnold cariaso

Arnold Cariaso is a Philipino monkey who currently and mysteriously got a gig as “Office Manager” at Regus Office Suites located at 14 Wall Street, 20th Floor, New York NY 10005, Tel [protected] where each and every day he bullies and lords it over everyone else including his staff and the clients/tenants of that office suite, threatening and extorting anyone and everyone in his path, and squeezing every last penny out of anyone he can find.

The problem with Regus Office Space as it is, is that this idiotic octopus-like predatory international Israeli-owned company literally charges its tenants/clients for each and every single thing offered in their office suite at rates that are beyond reasonable - $10 for a small bottle of water or $3 for a wooden pencil for example.

Regus inherited the mantle of the once bankrupted HQ Global Suites and has, since taking that company over, been even more ruthless and merciless in their collection tactics, extortionate behavior, and lack of compassion to everyone they encounter.

Regus, through the criminal activity and behavior of Arnold Cariaso and his evil staff minions Renay Savino and Carmen Fotiadis, go through and rip open your US Mail, divert your mail and lose your faxes, tell your clients you don’t have an office there, steal your mail/property, instruct the security guards and staff not to let your clients upstairs (their chief security b**** is Andre downstairs who carries out their sick evil instructions for anyone that Regus doesn’t like), they are racist towards Black, Spanish, or Muslim clients and tenants, they overcharge you each month on their billing statements, they scare your clients away by telling them bad things about you, they verbally and physically attack your clients who are waiting for you in the lobby, they interfere with your client relationships, they talk behind your back to other tenants in the building, they interfere with your ability to build business relationships with others on the floor in the office suite space, and openly humiliate you as much as they can in front of your visiting clients.

If you complain about any of the above they will send jack-booted armed thugs like Charles Spearing to your office or house to physically assault and intimidate you to get you to leave their space voluntarily, “or else, ” calling you a “licensee” rather than a “tenant, ” which is both an illegal and unethical method of getting rid of you with no notice or a court order, where they have to start eviction proceedings first.

If you want to present a professional, friendly, efficient, compassionate, and open office environment to your clients, then please DO NOT choose Regus Office Suites to open your office - as these idiots will create an environment for you which is EXACTLY the opposite.

You have been warned.

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2:36 pm EST
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Regus regus lease warnings

Regus offices-10 warnings

1. Give notice that you will vacate at the end of your lease as soon as you sign up, by certified mail. The leases require 3 months’ notice prior to termination, or the lease is automatically renewed. This caught many tenants unaware. Regus denied receiving our notice until we produced the certified receipt.
2. Only use a disposable credit card for Regus payments, perhaps a Walmart prepaid card. They erroneously double billed us, taking the money from the card, then correcting the overbilling later—much later. Every single billing error benefitted Regus. Check to see if you can just prepay, because billing hassles are guaranteed.
3. Listen carefully when in your office. The temp offices are randomly assigned. Many lack acoustical privacy. In one office I clearly heard a woman provide her social security number and date of birth to a credit repair specialist through the walls in the next office. I told Regus in writing, but nothing was done.
4. Check to see if you will be given an office key. Many Regus temp office can be locked, but you are not given a key. Carrying your laptop to the restroom is wearisome. If Motel 6 can give each guest a key to their room, why not Regus?
5. The Regus phone system is state of the art. The transmission of voice mail to your e-mail address is especially useful. Conference calls are easy. But be careful to sterilize you phone when you leave, deleting and overstriking the careful record the phone receiver keeps of your calls made, missed, and received.
6. Speaking of sterilization, you need to carry hand wipes to sterilize the phone receiver and touch surfaces. It’s a public phone.
7. Never, ever, dial your bank or credit card company and enter your passwords by phone.
8. Observe where the phones are answered. Are people sitting in the lobby hearing your call screens? Usually Regus has an open reception area where the phones are answered.
9. Never, ever, get your mail delivered to Regus. Get a post office box instead. The Internet is easy to access, but is not secure. Not even close.
10. Do not use the Regus phone number as a primary phone number. Regus threatened to disconnect our Regus phone that day for rent that had already been paid and cleared the bank account. Just have calls forwarded to the Regus number instead.
Find out if your contacts are using Regus offices before disclosing confidential matters.

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2:31 pm EST
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Regus office leases

Refus office leases-10 warnings

1. Give notice that you will vacate at the end of your lease as soon as you sign up, by certified mail. The leases require 3 months’ notice prior to termination, or the lease is automatically renewed. This caught many tenants unaware. Regus denied receiving our notice until we produced the certified receipt.
2. Only use a disposable credit card for Regus payments, perhaps a Walmart prepaid card. They erroneously double billed us, taking the money from the card, then correcting the overbilling later—much later. Every single billing error benefitted Regus. Check to see if you can just prepay, because billing hassles are guaranteed.
3. Listen carefully when in your office. The temp offices are randomly assigned. Many lack acoustical privacy. In one office I clearly heard a woman provide her social security number and date of birth to a credit repair specialist through the walls in the next office. I told Regus in writing, but nothing was done.
4. Check to see if you will be given an office key. Many Regus temp office can be locked, but you are not given a key. Carrying your laptop to the restroom is wearisome. If Motel 6 can give each guest a key to their room, why not Regus?
5. The Regus phone system is state of the art. The transmission of voice mail to your e-mail address is especially useful. Conference calls are easy. But be careful to sterilize you phone when you leave, deleting and overstriking the careful record the phone receiver keeps of your calls made, missed, and received.
6. Speaking of sterilization, you need to carry hand wipes to sterilize the phone receiver and touch surfaces. It’s a public phone.
7. Never, ever, dial your bank or credit card company and enter your passwords by phone.
8. Observe where the phones are answered. Are people sitting in the lobby hearing your call screens? Usually Regus has an open reception area where the phones are answered.
9. Never, ever, get your mail delivered to Regus. Get a post office box instead. The Internet is easy to access, but is not secure. Not even close.
10. Do not use the Regus phone number as a primary phone number. Regus threatened to disconnect our Regus phone that day for rent that had already been paid and cleared the bank account. Just have calls forwarded to the Regus number instead.
Find out if your contacts are using Regus offices before disclosing confidential matters.

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6:14 pm EST
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Regus virtual office

I had a virtual office with Regus in Sandy, UT for almost four years. In October I spoke with the front desk attendant advising that I was dissolving my LLC and moving. I confirmed that at the end of October and spoke with the office manager (in early November) with witnesses. She acknowledged receipt of the notice--waiving the written requirement--and was upselling me to consider Regus in the area I am moving to in WA State. I advised I was there to pay and settle up with Regus. The idea was to pay one month of regular virtual office and two months of the address only arrangement. I did not receive the bill for the period discussed and got a notice of termination but with no information about $ or confirming the timeline. Today I received a bill for the mail (they forward and charge for that) and was back in UT. I was about to head to the office and low-and-behold I get a collection notice for $1, 600 from a law firm. It seems that the office manager forgot to follow through on her end and corporate just referred the bill for collections notwithstanding the above. I am outraged because I was clear on settling up and now they seem to have amnesia. I really doubt that Regus will be a consideration given how this has unfolded. Of course, I sent a notice to the law firm contesting the collection. Let's see how this is handled by Regus and the law firm. Lesson ... the friendly office manager that promises to do her part fell asleep on the "wheel" and now I am wasting time getting this wrapped up. Most disappointing.

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3:09 am EDT
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Regus terrible service from regus

Our lease is going to expire in 3 months, we never confirm them and say we need to wait some time to make the decision if we will renew it. Regus also asked why and we tell them because we don't want to extend as we plan to move out, the maximum may only extend for 3 months. And also asked them to send us quotation for 3 months to consider. But when I push them for the quote, they said that we have renewed, I asked who give that instruction without my consent, they cannot give an answer so they then said it is auto renew 2 months ago.. .. Ridiculous! VERY POOR Service, they tried to find some way to steal your money, don't use them any more!

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9:17 pm EDT
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Regus $30.00 coffee service fee ripoff

Periodically, I hire freelancers to assist in project overflow as well as a couple of full time employees. As my contract is coming to an end, I am moving into a new space. I contacted regus to shut off the $30.00 coffee/kitchen service since those employees are no longer affiliated with my company, I was told that I need to pay for those services even if the employee quits or is terminated. I brought in another contractor for another project for 2 weeks for more overflow and low & behold the "speed of service" to get that $30.00 charge added to my invoice made it in record time so now I am paying for coffee service for 2 former employees and 2 additional contractors who no longer even work for my company.

I double checked with the center manager and was told that "you are correct, I just had this same thing happen 2 months ago to another company, even if even if an employee quits or is terminated, you still need to pay for the coffee/kitchen service", until renewal or termination of contract I also was told "if I try to remove the charges from the invoice my billing department will automatically just add the charge back on"... Wow!

I sent an email to "customer service" and have not received any sort of a reply. When you are touring you are told "regus can grow with your company", however the "growth" is money in the regus pockets not the small business owner attempting to grow a modest company. Shame on me for even choosing regus to grow my little business, shame on you regus for unethical business practices... Word of mouth is the best advertising and I recently had 2 good sized clients who inquired about my office and I adamantly told them "no, do not even consider regus, thier business practices are unethical & sub par at best! Never, ever again!

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7:13 am EDT
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Regus auto renewal

I coulnt agree more about auto renewal — was auto renewed at 3 months for a further 6 months when I had a 6 month agreement. Was sent an email the day I went on holiday to say they were auto renewing. Never got the email, wasnt asked to sign anything. It was never mentioned by the centre manager at all. (Who is aw every day, its not a big centre) I would never have agreed to it if I had seen the email as we were moving away. Am currently therefore in dispute. I had not noticed it in the ts and cs so must be pretty buried and to be honest having looked it just says will be renewed, it doesnt say we will renew you at 3 months! I was told on viewing it was actually 2 months (Which I gave) and the auto renewal was never mentioned at all. Iwas given around 5 mins to read through the contract. This certainly doesnt sit with thier advertising as "easy in/easy out" as you would always have to know at least 3 months before you were moving out and seems to be a "trades description issue on thier advertising" and "get this" even though I moved out 5 weeks ago after giving notice, iw as advised I would have to "give notice" again because of the auto renewal. I think its fairly obvious I have given notice — ive left and gave notice 3 months ago! I have sent a recorded delivery letter to the customer service director 5 days ago which so far appears not to have been "signed for" I wonder if this is deliberate as well.

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BCCW
, HK
Jan 14, 2014 8:35 am EST

I have similar experience too. They concealed the auto renewal clause from day 1 and unilaterally impose a new contract on you.

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hkalai
, HK
Oct 11, 2013 4:44 am EDT
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A-Long, I have the same experience, exactly the same. Poor Regus, Bad service, bad terms! Want to steal money from you, don't use them!

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Cindy from Sydney
Vineyard, AU
Jun 15, 2013 8:48 pm EDT
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I am based in Sydney and took a virtual office in four states in Australia for a period of three months. On the internet they had two packages - one was for three months, the other was for 12 months. To take only the three month package, you had to pay a premium. I explained to the sales person at the time that I absolutely only wanted a three month package because I only needed the offices for that period. They had a special deal going that you got the first month for half price. When they double-dipped and that took the full price two weeks after taking the half price I let it slide. Then at the end of the three months when I had assumed the three month contract finished, they rolled over the contract still at the premium three month price. Every endeavour to get in contact with them was ignored for two months. Then they finally get back to me and say that when I took the three month contract that on the day I signed the contract I was to give them a letter in writing to say I was terminating the contract. If you purchase a three month contract at a premium, it should be exactly that. Regardless of the small print it is criminal to charge a premium for a three month contract and then put in the small print that you have to give three months notice in writing to terminate the three month contract you purchased. Now two of the states have come back to me when I went to them individually but the other two states will not come back to me so they have just rolled over their contract again even though I have sent notice in writing - they have just ignored it and now I have rolled over to October. I am now going to NSW Fair Trading and taking legal action and being in the media, I will be going down that track as well. Their behaviour is nothing short of criminal by ignoring your emails and requests so they can just continue to roll over your contract. Whenever you request information about extra charges taken from your credit card that do not respond. I am surprised they have not been exposed sooner than this and disciplined accordingly.

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A-Long
, US
Apr 26, 2013 2:53 am EDT
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In their contract they stated unless cancelled in writing, the office will renew and cannot be cancelled. But in actual fact, when I tried to cancel in writing via email, they told me I needed to sign a document stating why I wanted to cancel and promised they would send me a template which they never sent. When I wrote them again after a month, they no longer replied to my email for the same matter.

Regus Customer Reviews Overview

Regus is a global provider of flexible workspace solutions. Catering to businesses of all sizes, they offer a range of products including fully serviced offices, virtual offices, co-working spaces, and meeting rooms. Clients can benefit from the flexibility to work from anywhere, with a professional environment on demand. Regus also provides business lounges and membership programs for access to their network of locations worldwide. Their services are designed to support the needs of modern professionals and businesses seeking cost-effective and agile office solutions.

Regus In-depth Review

Business Overview

Regus is a leading provider of flexible office space solutions for businesses of all sizes. With a history spanning several decades, Regus has established itself as a trusted name in the industry. The company's mission is to provide convenient and professional workspace options that meet the evolving needs of modern businesses. Regus values innovation, collaboration, and customer satisfaction, striving to create a productive and inspiring work environment for its clients.

Office Space and Facilities

Regus offers a wide range of office space options to cater to different business requirements. From private offices for individuals or teams to co-working spaces that foster collaboration, Regus has a solution for every need. The office facilities provided by Regus are of high quality, with comfortable furniture and modern amenities. The internet connectivity is reliable and fast, ensuring uninterrupted workflow. Additionally, Regus offers well-equipped meeting rooms that can be booked as needed. The locations of Regus centers are strategically chosen for accessibility and convenience, with many situated in prime business districts.

Membership Plans and Pricing

Regus provides various membership plans to suit different budgets and preferences. Whether you need a short-term solution or a long-term commitment, Regus has flexible options. The pricing structure is transparent and offers value for money, considering the quality of the facilities and services provided. Each membership plan comes with different features and benefits, such as access to additional amenities, discounts on meeting room bookings, and networking opportunities. Potential users can compare the plans to find the one that best fits their needs.

Customer Service and Support

Regus prides itself on its responsive and helpful customer service team. Whether you have a query or need assistance, the team is readily available to provide support. Technical support is also provided to ensure smooth operations and address any IT-related issues. Regus offers a user-friendly online platform for managing bookings and accessing resources, making it convenient for members to make arrangements and utilize the available services.

Networking and Community

Regus understands the importance of networking and community building for businesses. They organize networking events and community activities to facilitate collaboration and business growth. The effectiveness of the community in fostering connections and opportunities is commendable, as reported by existing members. Testimonials and feedback from these members highlight the positive impact of the networking aspect of Regus.

Flexibility and Scalability

Regus offers flexibility in terms of office space customization, allowing businesses to create a workspace that aligns with their unique requirements. The adaptability to changing business needs is a key strength of Regus. Upgrading or downgrading membership plans is a hassle-free process, enabling businesses to scale up or down as required. Additionally, Regus provides additional services and resources to support business growth, such as virtual office solutions and access to a global network of centers.

Reputation and Trustworthiness

Regus has built a strong reputation within the industry and among its customers. With a track record spanning many years, Regus has gained extensive experience in the office space industry. The company's credibility is further demonstrated through its awards, certifications, and partnerships. These accolades reflect the trustworthiness and reliability of Regus as a business solution provider.

User Reviews and Ratings

User reviews and ratings from various sources indicate a high level of satisfaction among Regus customers. The overall sentiment is positive, with users praising the quality of the office spaces, the convenience of the locations, and the professionalism of the staff. Common themes in the reviews include the flexibility of the membership plans, the effectiveness of the networking opportunities, and the ease of managing bookings through the online platform.

Pros and Cons

Regus offers several key strengths and advantages as a business solution provider. The flexibility in terms of office space options and membership plans is highly appreciated by users. The quality of the facilities and the convenience of the locations are also major advantages. However, some users have raised concerns about the pricing, especially for certain locations. While Regus is a leader in the industry, there is room for improvement in terms of pricing competitiveness and addressing specific customer needs.

Conclusion

In conclusion, Regus is a reputable and reliable provider of flexible office space solutions. With a wide range of office spaces, convenient locations, and a strong focus on customer satisfaction, Regus is suitable for businesses of all sizes and professionals from various industries. The networking opportunities and community events add value to the overall experience. Potential users are encouraged to explore Regus further and consider it as a viable option for their workspace needs.

Closing Remarks and Call to Action

To experience the benefits of Regus and find the perfect office space for your business, visit their website at www.regus.com. Take the first step towards a productive and inspiring work environment with Regus.
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6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Regus. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, service improvement, or an apology.

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