Company information:
Regional Acceptance Corp.
Pennsylvania
United States
This letter was sent to Regional Acceptance, as well as a survey for customer satisfaction, as well as my local news and other companies that regional is affiliated with. I want to make sure I get the word out, this company is terrible, and they should be in prison for the way they talk to people!
I would like a phone call ASAP 484-886-6470 to discuss the type of "customer service" I received. I have a new loan with your company and over the past two years we have experienced terrible circumstances. I have been making payments on my loan as best I can, which has been late and I realize that. NO MATTER WHAT STATE MY ACCOUNT IS IN! DOES NOT GIVE YOUR PEOPLE THE RIGHT TO TALK TO CUSTOMERS THE WAY I WAS SPOKEN TODAY.
Two years ago as a police officer coming home from work my husband was hit by a 19 year old drunk, since his accident he had to give up his career as a police officer, we lost 3 of our 4 family pets and our roof was ripped off by a storm. It’s been awful.
The car accident is what led us to your company. We needed a car to replace the car that was ripped from us by the 19 year old idiot. I was working with Betsy Watkins ext 24220 she is a wonderful woman who was concerned about our situation and who was willing to help, and work with us until our settlement came. I was so grateful.
Until I met Mr. Pinder located at phone number 302-234-6300. by the sound of his muffled, broken english voice I could tell this person was uneducated, and attempting to recover debts from trash was his daily job.
I HOWEVER am NOT TRASH and the way he spoke to me was rude, ignorant and un called for. He raised his voice at me and then proceeded to ask me "Now What You Gonna DO" over the phone to me like I was some fucking hood rat, from the west side. I am educated and I hold a good job, and I fell on hard times and I am being talked to like this because I am trying to make payment and do the best I can.
No wonder people don’t call to make payments you have someone like Mr. Pinder working on your team. After begging to make a payment for the following Friday and being told, and I quote. "no Too late the car up for repo" I asked to speak with Ms. Watkins. Mr. Pinder then told me "It Don’t Matter, I sign her pappa work it don’t matter you want to speak wit her"
So now what? I get upset, which was the wrong thing to do with someone of no class because of course he just continued to treat me poorly. I then asked who his boss was and told me that his boss was the repo man and then he proceeded to tell me "I am sure he would love to speak wit you" After my husband got on the phone with Mr. Pinder and kissed his ass he suddenly was able to make a payment for Friday like I originally wanted.
IS THIS A GAME YOU PLAY WITH YOUR CUSTOMERS? DO YOU ENJOY GETTIING PEOPLE RILLED UP, GOOD HARD WORKING PEOPLE? IS THIS HOW YOU TREAT THEM? After this ordeal we have decided that when we get our settlement money, which I hope will be soon we, are getting rid of the car and NEVER doing business with your company again. no matter how bad someone’s credit is and no matter how bad the situation NO ONE should be spoken to the way we were talked to today! NO ONE and I will see to it that this doesn’t end here. I am sending this information to the better business Bura and also my local news.
I have been out of work most of the week with the H1N1 virus; Mr. Pinder had me so upset I was coughing to the point I couldn’t speak anymore. Which is why my husband took over the call. You and your company should be ashamed of yourselves.
In this day and age, no matter what, you need to give people the benefit of the doubt and look at the history and if they do pay but you know there struggling perhaps treat them with empathy.
Again I would like a phone call, I would like to discuss the phone call and I would like to encourage you to pull a tape of the conversation and I would be more than happy to go over that with you. No one deserves to be spoken to the way I was today NO ONE, and I want the world to know how you do business!
Sincerely
Nick Fote
