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3.7 94 Reviews

ParetoLogic Complaints Summary

63 Resolved
31 Unresolved
Our verdict: With a good resolution rate, ParetoLogic generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
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7:40 am EDT
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ParetoLogic beware!

Do not download the "free" trial offer of this program! It is impossible to uninstall it, and it will haunt you forever. Will not show up in list of Programs, but it is there! Company provided suggestions on how to remove FileCure program, none of which work. Be forewarned.

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5:36 pm EDT
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ParetoLogic No ?10 discount/no license key

I was told I was getting a $10 discount from $40 to $30 but later they said they were charging $40 to my credit card. Then I was unable to cut & paste my license key according to their instructions so I can`t even use the product.

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9:50 pm EDT
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ParetoLogic Good product lousy marketing practices

This is not a complaint about the product itself. I purchased it and it does what it says. I also tried a competing product reg-easy and it was hopeless - it switched off aero support in windows 7 for some reason and I had to spend about 1/2 hour figuring out how to turn it back on again - hopeless. Regcure worked fine - no problems. In fact I rather like the product. I will almost certainly renew when the time comers.

What my complaint concerns is their deceptive marketing practices. They seem to maintain tons of sites they claim to give unbiased reviews of their product. It is obvious to anyone they are not - they simply are scams to trick the unwary. But what they do is make it very difficult to find legitimate reviews of the product from a simple Google search. Such legitimate reviews say the product is fine. But then again they said reg easy was fine as well it it was hopeless.

The other issue is they do not make it clear when you buy the product it is a 1 year license. That is deceptive as well. I then checked to see what the renewal fees were and found when you renew it you get all sorts of other products with it. Yes they claim its free but they are useless to me. I haven no problem with this as long as I don't have to install those other products. We will see at renewal time.

Also I am concerned they may automatically debit my credit card when the time comes for renewal. If they do that then I will definitely register a stronger complaint than this simple warning about deceptive marketing practices. I will also be dropping them a line warning them not do to this.

Thanks
Bill

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8:27 am EDT
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ParetoLogic refund

Hello, I tried using RegCure for my pc to help solve my problems. But it didn't do what I wanted it to do and now I want a refund since I used it for less than an hour of those 60 days.

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muhammad Ishtiaq
,
May 03, 2008 6:41 am EDT

hi i have purchased regcure software for data recovery from "PARETOLOGIC.COM" but it didnot worked properly and i am not satisfied with the results of this software and i was not able to get my data back even after using software many time.
so i am requesting the company to refund my money.
thanks very much hope i will get reply soon.

order refrence number: PTLC-U030508-11VGE

license key: 3C003 0A420 9C3A3 6C10A

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delones24
Knightdale, US
Feb 05, 2009 11:52 am EST

I purchased RegCure last night after reading it would speed up my PC. It said there was a 100% guarantee. I have been unable to find where I go for the refund as my computer is not running any faster than it was before I ran the scan. Please get me a refund for this before the 60 days runs out. Thank You

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tedbosworth62
Round Rock, US
Feb 25, 2010 7:45 am EST

I have tried severally times to delete this product . I had a warning recently from Microsoft that RegCure is a potential threat. I want it removed from my computer & my money refunded!
Rev. Ted Bosworth

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davidrus
Derby, US
Dec 30, 2010 3:12 am EST
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i keep getting an error message that the USB is not being recognized and regcure did absolutely nothing, it was a total waste of money.

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neal1
Daytona Beach, US
Mar 19, 2010 8:41 am EDT
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these things like reg cure etc are all a scam. The speed of your pc is regulated by the mother board and available ram. Very little can be done by these apps other than make your wallet a bit lighter! The best way to keep your pc running well is to use av software and dont run a ton of things at once, if you use a lot of video get a decent vid card and of course dont try to use a volkswagon to race with ferraris!

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myra wyatt
Paducah, US
Jul 06, 2009 9:56 pm EDT

I purchased Regcure 3003-2EB20-846A6-4AEAA & PARETOLlOGIC pRIVACY CONTROL 30803-2eb20-8A6A6-4AEAB AND IT DIDN'T DO WHAT I EXPECTED. i WOULD LIKE A REFUND OF $39.90
Thanks,
Myra Wyatt
arlenandmyra@comcast.net

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robert nelson
Muskegon, US
Mar 25, 2009 12:21 pm EDT

I thought this product was supposed to speed up my computer. Unless I am not doing something right, I am not a computer expert, Unless you know and research this product and fully understand it . I think people get a totally different Idea about Rugcure, It didn't seem to harm my cumputer it seems that I need to undo something and I really dont know what. I just want my money back thank you Very much.

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garytucson
Salt Lake City, US
Feb 09, 2009 3:37 pm EST

Like most of the other posters to these forums, I also downloaded and used RegCure to solve a problem that a Google hit purported it could fix but did not (Error 104 invalid class string). Like many others, I also left the already ticked checkbox for privacy controls checked because the screen suggested I could confirm my choices on the following screen, but clicking 'next' immediately charged the entire $39.90 to my PayPal account. The misleading sales screen, extra item and immediate charge are all problems that ParetoLogic should investigate and correct.

However, unlike almost everyone else, running RegCure did NOT ruin my computer or cause any problems of any kind. I'm not sure it 'fixed' anything either, but since it didn't fix the error I purchased it for, I called the number provided by Safecart through PayPal [protected]) left a message to have a rep call me back, was contacted the following day by a ParetoLogic rep and already have a full refund to my PayPal account just three days after downloading, installing and trying the product.

The phone conversation with the rep was very professional - he even asked me to provide the problematic link so they could do whatever possible to remove it. My experience with them (other than the original sales screen which Google took me to, which may not even belong to ParetoLogic) has been positive. Anyone coming to this site for help should call the same number I called and hopefully will get the same prompt response and solution.

For anyone having tried RegCure to solve an IE7 invalid class string error, you might solve that problem by doing the following: Click the START key, then RUN and type "regsvr32 jscript.dll" (without the quote marks, of course, and there is a space between the 2 and the j) into the RUN dialog and click OK. That error is a java script problem, nothing to do with the registry which is why RegCure didn't fix it. Hopefully they will sucessfully correct or remove the bogus links that so many of us got taken by.

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willie williams
,
Sep 13, 2008 5:00 am EDT

i purchase regcure and it donot work properly and i would like afull refund of 39.90 thank you

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ParetoLogic - Invasive Product cannot be Uninstalled

Do Not install Pareto Logic File Cure's trial on Windows 7 - if you decide that you do not wish to pay for the license and uninstall it will leave garbage in your "Send-To" file explorer menu and your registry - only a manual registry clean-up will fix this.

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ParetoLogic Will not accept renewal

ParetoLogic - Thank you for your renewal!‏
From: ParetoLogic ([protected]@paretologic.com)
Sent: Fri 1/01/10 7:09 PM
To: Edward Perry ([protected]@msn.com)
Dear Edward Perry,

Thank you for your recent RegCure renewal. To activate your renewal, simply restart your application. There is no need to re-enter the license key.

Provided below is information about your order and the delivery of your additional product(s).

***IMPORTANT! IT IS HIGHLY RECOMMENDED THAT YOU PRINT or SAVE THIS EMAIL AS A REFERENCE!***

The information below is required to install and activate your products and will be necessary should you need to re-install the product or access Customer Support. If you experience any product related problems, please use the support information found below.

============================
PURCHASE DETAILS:

Product Purchased: Renewal Special

Number of Licenses Renewed: 1

Number of New Licenses: 4

=============================
PRODUCT LICENSE KEYS:
NOTE: Pay careful attention when inputting your license key! License keys are product-specific and will only activate the product with which they are associated!

-----------------------------------------------------
RENEWED PRODUCT KEY: 39803-18D20-85F37-7E6D7 (no need to re-enter, simply restart the application)
-----------------------------------------------------
I AM FORCED TO SALES WEBSITE AND THERE IS NO WAY TO UPDATE WITH RENEWAL CODE!

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5:19 pm EST
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ParetoLogic unleashed a trojan on my computer

This supposed registry cleaner is in fact worthless and did nothing but harm. Minutes after installing it, my firewall went mad and found a trojan. I had opened no other windows so it had to be from the RegCure Registry Cleaner. The trojan was actually the cleanup30.exe file. No disputing that one, unless the trojan had the same name as the regcure exe file and installed itself simultaneously, but I have a better chance of winning the lottery than of that happening.

There is no contact number and my emails to their (bogus) customer service email address bounced back.

On their website it says, "ParetoLogic is proud to be a Microsoft Certified Partner", so I intend to complain directly to Microsoft.

Additionally, they are a member of the Canadian Better Business Bureau so I filed a complaint. PLEASE do the same --> http://www.bbb.org/canada/.

I also filed a complaint at wwwic3.gov, join me by doing the same there.

If we all complain to both the BBB and IC3 perhaps they will be shut down and will not be able to ripoff others. Complaining here is useful for certain, but complaints at all places will reach more people. Let's band together! The BBB takes complaints seriously and contacts the company in question to see if they attempt to resolve the situation. If the company in question does not respond, they can lose their BBB status.

If I lived in Canada I'd call them or drop by their address to see if it is an empty warehouse or what.

Name:

ParetoLogic Inc.
Phone:

[protected]
Address:

1827 Fort Street, Victoria, BC V8R 1J6
Google map Mapquest map Yahoo map
Business Category:

Computers Software & Services
eMail:

wade.[protected]@paretologic.com
Web Address:

www.paretologic.com
BBB file opened:

December 13, 2004
Business started:

March 2004
Primary Contact:

Gregory K Amlin (VP Operations & Prod.Mgmt.)
Complaint Contact:

Wade MI Clayton (Support Team Manager)
Other Contacts:

Mr. Barry Dodd (VP, Marketing)
Marlee Wilson (Office Manager, ext 2206)

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Saubrious
NTKB, AU
Dec 14, 2014 10:39 pm EST

I think the problem is the person and not the software

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MorpheusOne
Philly, US
Oct 11, 2010 1:59 am EDT
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I take it that you managed to uninstall the Paretologic program, Mosely. Did that go smoothly? Did you have any other problems after you did that, such as the one that I am experiencing now?

I didn't spend any money on this stupid program, thank God!

I dled something for free on the web. I honestly don't even remember why, or even which specific program ..but, since they apparently push computer software I suspect that it was bc I was looking for a decent firewall/anti-virus program(s). I found it to be a useless program taking up space on my computer! After a couple of days I was fed up and, amongst running other maintenance on this infernal machine, I uninstalled it and largely forgot about it.

But, that didn't last very long! Almost immediately I started getting Windows error messages that read something like...

"Error loading C:/ProgramFiles/... ParetoLogic/uuS2/UUS.dll";

...in the following several months I have received, roughly, two hundred of those messages, all of them the same and at about an average of one a day! What I want to know is how do I get rid of these stupid error messages?!

What program is even trying to access them/it? And how do I make it stop!? I suspect that a portion of the program was not uninstalled when I, tried to, uninstall the entire thing and so it lingers on, like some sort of a ghost of its former self. As far as I can tell, it isn't harming my computer in any way, it's just really, ... REALLY, really annoying!

I tried to contact the BBB and I got the following error message -

"Microsoft VBScript runtime error '800a000d'

Type mismatch: 'CoverageZip'

/complaints/cmplstep1c.asp, line 33"

I contacted ic3.gov and they gave me the general "Thank you for contacting us!" message & that they would get back to me...

Mosely, to you, to anyone that has any idea(s) on how to shed my computer of this insipid little thing, please, respond!

Thank you,
Morpheus

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Daisy Mariposa
Mission Viejo, US
Jan 23, 2010 6:02 pm EST

Have you tried any of these e-mail addresses?

Executives: Elton Pereira
Co-founder, President and CEO

elton@paretologic.com

Adrian Pereira
Co-founder & Chief Technology Officer

adrian@ paretologic.com

Don Wharton
Co-founder & Chief Operating Officer

don@paretologic.com

Myron Pereira
Co-founder & VP, Global Internet Sales
myron@paretologic.com

Technology: James Dhillon
VP, Product Development and Technology
james@paretologic.com

Marketing: Barry Dodd
VP, Marketing
barry@paretologic.com

Product Management: Gregory K. Amlin
VP, Product Management
greg.amlin@paretologic.com

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1:38 pm EST
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ParetoLogic DriverCure does not allow registration

ParetoLogic DriverCure will not accept the product key ParetoLogic provides
They have no phone number, and seem to respond via email, but so far without
success of any kind. Attempts to reload their software result in repeated refusal
of the product key. They say they are Microsoft partner. Probably true.

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Fix PC Freeze
, IN
Feb 16, 2010 1:07 pm EST

It is quite possible that you had downloaded an older version and the Drivercure registration key they provided is for a newer version. Why not download DriverCure once again because old DriverCure versions does not accept new version key. Here is a genuine download link: http://www.fixpcfreeze.com

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9:20 pm EST
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ParetoLogic regcure

purchased renewed product license plus the limited time offer $49.92 now the program works on a limited bases and there is no way I can find to get help online. The product no longer works completely to repair what it was downloaded for. Would like to just have the product work if not want my money back. http://support.paretologic.com good luck getting any feed back or help.

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Larry Dalton
Cape May, US
Dec 10, 2008 2:19 pm EST

I found the RegCure recommendation on line from a normally very reputable website. I downloaded it, paid for the unlock key and did the scan. I opted to have it create a Restore point before making any corrections. After the corrections the systemj is totally caput. It will boot but I have no network connections and RegCure will not open so that I can use the Restore function. The windows restore point will not work. I contacted ParetoLogic and have not yet had a response. I am now trying to restore my boot drive with Nortons Ghost. I am going to do whatever it takes, including using lawsuits if necessary, to get this company blackballed. Makes you wonder, after now reading all of the complaints, that this outfit still exists.

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mike1963
, US
Jun 20, 2010 7:04 pm EDT

i tried regcure. what a ripoff! paid the $approx. 40.00 fee. didnt work and tried again. wanted another $40.00! dont throw your money away. this is a total scam and ripoff and should be shut down for good!

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cbuck
Redmond, US
Aug 13, 2009 2:25 am EDT

I downloaded the free version of RegCure, was not impressed, and tried to uninstall -- but can't seem to get the program off of my system. BEWARE! I have since found numerous sites with this same complaint, with very complex suggestions for removing this application. I am not about to go buy it to see if I can then uninstall it, and have emailed the company for assistance.

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denham
Adelaide, AU
Apr 07, 2009 6:44 pm EDT

the only website you should download from is the official one. If you are getting desktop, do this. Go to windows explorer, click search, type in regcure, select local hard drive, click search options, select advanced options, click search now. All files including the hidden ones (restore points) should now be visible. Read "white paper" for hints before choosing restore point.(regcure.com) if you have access to another pc. If not, select the closest restore point to when the trouble started (it is usually safer to restore a partial restore point than a full restoration of all of the registry. Good luck

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Natalie Blahut
Tallahassee, US
Apr 01, 2009 1:52 pm EDT

It is fine to have a place to vent about Paretologic products but what about suggestions for getting a refund?

Why can they buy space on google to advertise when their products are one come-on after another and we are complaining constantly?

This is the second backup computer I lost to Paretologic products and when the computer crashed, the products could not be removed from the computer; what's more, the add and remove software function was disabled so that toxic programs could not be removed

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ParetoLogic software does not work

I purchased software from this company to fix a problem I was having on my computer. It did not do anything. When I call them I only get an automated system that sends you right back to the first promp no matter which option you choose. Also the e-mail adress thry provide is invalid. I would like this charg taken off my card.

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ParetoLogic RIP OFF/NO SERVICE/NO COMMUNICATION

Don't buy REGCURE!

Regcure (also known as: Paretologic INC)
1827 Fort St
Victoria BC v8r 1j6
Canada
[protected]
supposed contact is: Wade Clayton

Scammed into believing I was paying $9.95 if ordered today, then minutes later received an email saying my card was charged $49.92. Immediatly I started contacting them. I have waited 3 weeks for a return to my web form contacts & my emails. FYI, once they get your $$$, you are done. They do not offer customer service of any kind, the phone number you find on the net will get you no-where...You will get an automated email saying they take care of service problems within 24-48hrs, with a case number for your problem. Forget it, it will never happen. Supposedly, they have a 60 day money back guarantee, but they make sure that you can never get a hold of anyone to get your $$$ back. Forget trying to contact Safecart (the company that charges the card for regcure/paretologic as well. Also, no communication, they do not return emails, phone number appears to be bogus as well, you will never get a human.

If you are needing customer service/ refund, etc. go to the following web address for the Better Business Bureau in canada, ___ http://www.bbb.org/canada/Find-Business-Reviews/#middle-result

look at the report on them & file a complaint if you need to. I filed my complaint on the paretologic today & will await the bbb to help resolve the issue. Next, I will file my complaint against Safecart (also known as)
REVENUE HEAD OFFICE
788 TOLMIE AVE
SUITE 201
VICTORIA, BC
V8X 3w4

Neither one of them will reply, emails get no response, phone numbers will get you no where. Just go to the bbb and see if you can get somewhere. If I get anywhere, I will come back here and let you know. I am now awaiting a full refund request.

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kalyn ward
Caro, US
Jan 07, 2010 10:58 am EST

i have been trying to cancel this crap can not get a phone number. can not get hold of anyone. i guess the better business bureau is next. kalaw9@yahoo.com

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ParetoLogic License Scam

If you buy a license then wait until your existing license expires on all their producs including XoftSpy, etc., you will loose the days since you bought the product. The new license starts the day you bought it. So if you decided to buy a new license since you had extra money this month and even if you wait for 60 days until your existing license expries, your new license will start 60 days ago and you have lost 2 months of use. And, furthermore, when you re-license before the expiration, you have to unregister your existing license with some software package support provides. Not that the product doesn't do what it is suppose to do, the licensing is a scam.

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Cheryl M Stachyruk
,
Apr 07, 2007 12:00 am EDT

I payed for both products and xoftspy se does not work with windows vista i would like the amount refunded to my credit card. I will be expecting an email within 48 hours to confirm my request and refund for xsoftspy se.

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topspywareclean.blogspot.com
,
Dec 01, 2008 7:03 am EST

download adware, spyware registryclean ect. Free Scan. Remove Your Spyware Now!
http://topspywareclean.blogspot.com

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ParetoLogic HORRIBLE VIRUS ROGUE

September 2, 2009 searching in the Web for a solution with a minor problem with the installation of Windows Live Photo Gallery, suddenly I receive from ParetoLogic a unexpected free offer to solve my problem with Photo Gallery with a free scan of my computer, because the origin of the problem was in some errors in the register of my computer. I accepted the free scan because the page of ParetoLogic was to me very professional. The scanning, at lightning speed detected the incredible number of 1453 errors in my computer.

After that ParetoLogic offered to me to correct all this fantastic number of errors with a program, named Regcure, for $29.95, at a special price this afternoon of only of $19.95. I accepted the download and finally the price I paid for regcure was another one: $39.94 to my surprise. I paid that with my visa card to solve my problem with the installation of Windoes Live Photo Gallery. I was instructed after the download that I needed to restart my computer to correct the errors, as usual with any download.

After restarting I knew that nI have been victim of an horrible malware, and I had paid my money for a Trojan virus and a rogue, very well designed, that every time boot my computer, the virus made the following changes in my computer without my consent: no sound, no speakers installed (?); no possible restore function to prior date; my settings altered and impossible to access; svchost.exe with an error of memory impossible to read, so every windows program must close after be opened; I made a double click on the icon of regcure and I received the notice:” Windows sockets damaged”; immediately I remove “regcure” to the recycle bin, and I receive this ironic notice : “How are you to correct 1453 errors in your computer?”, also It was impossible to access Internet, the directory was corrupted, etc., the computer needed to start more than 15 minutes !, etc., etc. Finally I receive the next day an e-mail, very long, whith Ja!, ja!, ja! The G-mail hakkers, and more instruction to do with my computer and my printer...

To kill this Trojan rogue virus I had to reformat my internal hard disk, loosing, as you must know, all my files, data and programs in my computer. You know what this means for a serious old professor.

I put an immediate stop payment to this visa transaction to SAFECART, ParetoLogic on line payment processor. But yesterday I received a notice of my Bank that my account has been debited for $39.94 to safecart.com. on 28-09-09. The reason is that I authorized the transaction. That is true, very true.

So, you will understand that I am now asking for a full refund of $39.94 as soon as possible. The reason is that I paid for a solution of a problem but ParetoLogic sold me “a new problem without solution”. This is a misrepresentation and in my opinion a fraud.

Let me end, this long testimonial complaint, with a moral question: How is possible that people with a brilliant intelligence can do this kind of things to unknown innocent people, for fun and money?

A recent victim of ParetoLogic and Regcure

P.S. How is that there is no official control of this kind of misrepresentatation? We, individual custmers don't have other power that to complaint against this unscrupulous people.

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Annanimiss
Harrison, US
Feb 03, 2011 8:33 pm EST

The above post is in the wrong place. Sorry.

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Annanimiss
Harrison, US
Feb 03, 2011 8:31 pm EST

I had Microsoft Security Essentials. It was shut down by malware that I am still working on removing. Make sure you also keep Malwarebytes, Superantispyware, or something on a flash drive to save you when MSSE fails. This is the third time it's happened to me, so I'm looking for something else. From the reviews, it won't be McAfee.

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Sandynhercats
Frenchtown, US
Jan 07, 2011 4:29 pm EST

I just fixed a friend's computer that was totally taken over by something involving probably a fake Regcure program and something about Microsoft privacy. It wouldn't even read the disk drive to reformat the computer. I wish I could tell you HOW I fixed it but I really can't. Somehow it also took over IE, the task bar, task manager, start files . All I saw was a RegCure screen with flashing errors that wouldn't allow me to close it. Google Chrome was the only browser visible but I couldn't find a search bar!. Somehow I got 2 the internet and downloaded Advanced systemcare free and revo uninstaller free. I usually ONLY download software from Download.com, Major Geeks or softpedia unless I am going to the publishers site of a known program. Somehow I was able to get rid of some of the files and get the task manager going where I could end the processes and run the programs. I found something called agent.exe which today I learned was part of a valid Dell program and a PC components program was in the Programs folder. I installed a new firefox browser. After cleaning up I updated the computer of course and installed Microsoft Security Essentials. When I ran a scan at the end MSE said that Regcure file was severe and there was a microsoft privacy file that was serious and it removed them. I'm no Pro but I never saw a virus COMPLETELY take over a computer like this. I'll talk to my friend and try to find out what he did! He has a DELL XPS400 with XP prof.

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ParetoLogic Scam

I ran registry cure after it talked me into the Free software download which is all you get for free. It found over 300 errors in my registry. When I ran my Norton Utilities it only found 2. Then it turn me to there web site and told me in so many words, Give us your money and will fix all these errors we found for free.

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Beginuy
, US
Sep 29, 2011 3:38 pm EDT

There are two charges of $49.94 on Sept 8 and Sep 11. These two charges should be reversed as I had already signed up a few months ago. Evidently I accidentally authorized these last two charges when trying to get some information about RegCure.

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Dean Greenberg
howell, US
Aug 09, 2010 11:30 am EDT
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Hi, I bought regcure last night hoping it would store my missing drivers, which it did not, its pretty much just a scan over the computer, So I would like to be refunded, Thanks.

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scotty88
Salt Rock, US
May 17, 2010 10:47 am EDT
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Paid $39.95 for this and it only slowed down my computer need to delete from my computer and get my money refund back to me it's only a scam.Try to contact them but can't find no number could you please help.

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cathie armoto
Gaston, US
Mar 24, 2010 10:56 pm EDT

boughtregcure from u cannooot get key to use. change myemail from kat61@localnet.com toarmotocathie@localnet.com. please send answer to new email. thank you cathie armoto

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bsybert
Blairsville, US
Mar 16, 2010 1:22 pm EDT

I purchased a copy of the register cure since it said I had multiple problems. I clicked on the box (obtain your key) and it took me back to the purchase screen. It's been 24 hrs and no key yet. I'll call and cancel payment if I don't hear anything by tomorrow

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Mildred Bearden
Chilicothe, US
Mar 03, 2010 10:38 pm EST

I paid for a 1 year subscription for regcure and now its only been about 7 months. Why am i not getting it no more? I do NOT have my conformation code.

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Jeanne Perry
Englewood, US
Jan 27, 2010 5:56 pm EST

I should not have been charged for this item as I asked to have it cancelled 1/18/2010 . Receipt Id is PTLC-U180110-69KFS

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laurence w
Sydney, AU
Oct 31, 2009 7:32 pm EDT

I bought RegCure installed on my computer then changed to a new computer but they won, t let me install it again even with the licence key. VERY SHODDY YUK

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allycatt34
, CA
Oct 09, 2009 6:25 pm EDT

After reading these complaints i see i really got screwed . i paid 39.49 for my regcure online and have just recieved a bank statement that says i was charged 100.07 if anyone has any ideas let me know!

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H. Joe Ware
Desert Hot Springs, US
Sep 28, 2009 1:26 pm EDT

I paid for a license for software RegCure and they won't send me correct registeration key. They keep sending the same ones which won't work!

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1:56 pm EDT
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ParetoLogic virus infection

I bought the PowerPack program after receiving a Windows alert regarding a registry problem and found the link to this software from the Windows site (it says it's Windows Certified!). I paid $39.95 for the PowerPack, downloaded RegCure and ran it. Within one day, my computer was hopelessly infected with the Antivirus System Pro virus. So serious was it, that I could not launch any programs and the constant popups on my screen would not allow me to do anything. It cost me an additional $90 to have McAfee remove the virus and one day of my personal time. Never again! I will never recommend this or any other product from this provider.

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5:36 pm EDT
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ParetoLogic PRIVACY SOFTWARE

I purchased Paretologic's RegCure, and for and additional sum of money, also received their Privacy Software. Each time I booted the computer, the Privacy Program would stil be listed, however, it's folder was empty and program's software gone. I contacted Paretologic's Support who of course told me this was the first report of such a problem. They provided a suggestion, which when implemented, did not resovle the problem.

I decided to reload Privacy on a weekly basis and run the program for security. The program would run, after rebooted, the software was again wiped out. After about three weeks of downloading the software and entering the serial key number, I received a computer generated message preventing me from registering the product stati ng that I had loaded the software too many times.

I once again submitted a complaint stating that if they couldn't resolve the problem, I would like a refund for the portion of the cost relating to Privacy Software. I've have yet to receive a reply.

Would appreciate any assistance you may be able to provide.

Thank you in advance.

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ParetoLogic They software didn't work but, they billed me anyway

I ordered software, but it didn;t work on my computer so, i tired to canel but, couldn;t, so they went ahead and took the money anyway. I would like this money back asap. Thank you ann satava

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joseph morrison
town, GB
Aug 22, 2009 11:30 am EDT
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products were ordered and paid for but have not arrived, send products or return money.

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ccanas
McKinney, US
Oct 13, 2009 9:22 am EDT

I also purchased the ParetoLogic power pack software and was also disapointed when it did not work as advertised. I tried calling the customer service number only to find out that was also a dead end. No one answers and you can only leave a message in the general mailbox. I am now contacting my credit card company to reverse the charges.

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5:50 pm EDT
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ParetoLogic DriverCure and RegCure

I would like a refund on my purchase 5/26/09 for Drivercure and RegCure. They do not work properly on my computer. My license keys for the products I bought are: Driver Cure - 23003-2AB20-A1675-697DC and RegCure - 27803-2B520-855D9-FF3C2. The purchase price was $49.90 for the DriverCure and $49.90 for the RegCure. My e-mail address is [protected]@yahoo.com. I have already called [protected], Ext. 1 and the women who answered gave me your e-mail address of [protected]@Paretologic.com and instead I can only get into a compliant section. She also helped me to remove the above programs from my computer. Please contact me at my e-mail address regarding my refund or please send my refund back into my account. Thank you.

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Update by Patrick Gleason
May 27, 2009 6:22 pm EDT

DriverCure and RegCure don't work on my computer. I have already contacted you by phone at: [protected] and the women who answered helped me to remove the above programs from my computer. She also gave me an email address of Refunds@Paretologic.com and what I got was a complaint site. So, I am asking for a refund for both of the above programs that were $49.90 each for a total of $99.80. Thank you.

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pamela bray
Sydney Metro Area, AU
Feb 19, 2011 11:19 pm EST

i do not want to be on the automatic renewal service, would you please cancel this. thank you

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sd mcdaniel
Cleburne, US
Dec 17, 2009 9:21 pm EST

Looking for help getting my refund. I bought these product's in good faith as others have done. This product driver cure, reg.cure, anti spyware, privacy control, data recovery, and anti virus. Now my pc starts slow and it wont fix anything it just want's you to buy more of there product's to fix the same problem's. I need need more information to resolve this issue, please e-mail me at( sdmfamily1@msn.com. ) Also this soft ware is asking for recuring regestration.

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Randall Reynolds
Houma, US
Jul 23, 2009 11:18 am EDT

Looking for help getting my refund .I bought these product's in good faith driver cure, reg.cure, anti spyware, privacy control, data recovery, and anti virus. it's now a slow pc that wont fix anything it just want's you to buy more of there product's to fix the same problem's if you need more information please e-mail xs.rider@yahoo.com

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Terry Travis
Central City, US
Jun 23, 2009 4:10 pm EDT

REGCURE, It Made My Computer Crash! Please Refund My Credit Card.
Terry Travis
E-Mail: terry_travis@att.net

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Donald Lochhead
St.Thomas, CA
Jun 18, 2009 3:33 pm EDT

Please send me a list of all "Paretologic" vendors / dealers, in my area.
I live in the "London" area of S/W Ontario, Canada.
Thankyou,
D.G. Lochhead.
greg9356@hotmail.com

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johndinz
Chicago, US
Jun 17, 2009 9:28 pm EDT

And why would annyone bother with this DriverCure thing when you can just download Radarsync for free, which does the same thing only better.

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11:18 am EDT
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ParetoLogic Refund Reguest

I have email parelogic about their products not being user friendly and I wanted a refund. They sent me a ticket number for my reguest. said it would take 24 hours for a response. that was over a week ago and no response. I sent a second email received same thing and that was 4 days ago. I can not find a phone number and there products do not do what they say.

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Update by tmcgrp2
May 07, 2009 10:53 am EDT

I recieved a refund after the third email. apparently once you make a complaint you have to follow-up with the response number at their website. I logged in found their response to my complaint request and then emailed them back.

Trish Moore

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emilyjames
Airdrie, CA
Jul 22, 2012 10:46 am EDT

My images I waned back from my Recycle Bin were not restored. All I got were a a bunch of advertisement photos from the internet that my computer stored.. not the ones I needed. I need my refund please.

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Matthew Jackson Brown
Manchester, GB
Jun 28, 2011 10:59 am EDT
Verified customer This comment was posted by a verified customer. Learn more

How do i get my get my money back for the pc health advisor and the xsoft spyware. I think it is way overpriced for what it does when i can get a program that does exactly the same thing for free! How do i get my money back?!

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Robert L. Myles
Saint Albans, US
Feb 14, 2010 5:00 pm EST

ParetoLogic DriverCure

When agree to your online-only Special. The Single computer $29.97 if checked the box. The

add said now only $ 9.97 but when the charge was posted to credit card it was charge a diffent

amount. This false advertizsing. I want my money refunded to my credit card and cancel my

my account with your company. If have any Questions Please me. My Phone number is

[protected] Thank Yoy

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ParetoLogic Scam/Cheat

A contract to clean my computer registry was breached. No email contact or phone number was available to forewarn them about the problem and also to inform them about not charging my cradit card (this must be intentional). My bankers gave me a 1-800 phone number that didn't work. I'm a I.T professional with 40 years of experience. If they could take me for a ride, then Jesus alone could save the others.

Sam Subramanian

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