Menu
ParetoLogic Customer Service Phone, Email, Contacts

ParetoLogic
reviews & complaints

www.paretologic.com
www.paretologic.com

Learn how the rating is calculated

3.7 94 Reviews

ParetoLogic Complaints Summary

63 Resolved
31 Unresolved
Our verdict: With a good resolution rate, ParetoLogic generally handles customer issues well. However, it’s important to be proactive. Familiarize yourself with their processes and services. Reading through various customer experiences will provide valuable insights into how they handle complex issues.
Claimed
ParetoLogic has claimed their business profile
Get notifications about new complaints and reviews of ParetoLogic. We promise not to send you any unrelated messages.
Share
Write a review File a complaint

ParetoLogic reviews & complaints 94

Sort by:

Newest ParetoLogic reviews & complaints

ComplaintsBoard
J
10:26 am EDT

ParetoLogic Reg cure pro

After I run the program, I have an error message saying the process is incomplete
Also, when I click on "Fix" I have a window popping up demanding that I renew my subscription - but it's not due untel November 2020.
The website is no longer there.
I need problem to be fixed or a refund of remaining 6 month.
Will provide inv cc if required.
J Gagnon

Read full review of ParetoLogic
Hide full review
ComplaintsBoard
L
12:32 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ParetoLogic Regcure/paretologic pro

I installed Reg Cure in the past and have pareto logic pro installation in my computer. I ran my anti virus on reg cure and it found numerous spaar files in it that contain lots of spoof files which can obtain all information on my computer including credit card numbers my home address and anything personal on my computer. I also have pareto logic pro install file on my computer. I ran a virus check on it and it found that it has a virus in it and blocked numerous other files in it which may also contains saa or spaar files in it and they contain spoof files also and will block an attempt to into my computer. Therefore i will remove reg cure and hopefully get rid of the spoof files as they are very hard to remove once installed and request pareto logic to refund any money i have paid them for both of these 2 soft wares

Read full review of ParetoLogic
Hide full review
ComplaintsBoard
S
9:08 am EST

ParetoLogic Cannot cancel unsubscribe does not work

I uninstalled this 6 Months ago as it was useless, on the invoice were they are automatically billing me, it say unsubscribe but that does not work .how do I stop them billing me, I went to my bank, they say they cannot stop it .told my bank if they do not stop it, I close my account than they cannot pay them anymore. The bank gave me a number to cal, a magtape department to trace the debit order, but I got no result from that. Why don't banks have the authority to cancel debit orders, the laws seem to always favour the crooks. Joseph Theeboom

Read full review of ParetoLogic
Hide full review

Is ParetoLogic legit?

Our verdict: ParetoLogic has achieved a rare feat of perfection in legitimacy, as per the rigorous analysis conducted by Complaints Board. This achievement underscores ParetoLogic's position as a benchmark of trust and quality within its industry. Users and clients of ParetoLogic can engage with its offerings, confident in the knowledge that they are dealing with a top-tier, fully legitimized company.

ParetoLogic earns 93% level of Trustworthiness

Perfect Trust Endorsement: ParetoLogic achives 93% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for ParetoLogic. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

ParetoLogic has registered the domain name for paretologic.com for more than one year, which may indicate stability and longevity.

Paretologic.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Paretologic.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Paretologic.com you are considering visiting, which is associated with ParetoLogic, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

However ComplaintsBoard has detected that:

  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • We conducted a search on social media and found several negative reviews related to ParetoLogic. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
V
1:07 am EDT

ParetoLogic What a nightmare!

I bought Paretologic protection software and installed it on my PC. The moment I installed it they signed me up for an auto renewal and later they charged me without my notice!
I contacted Paretologic and asked for my money back but they did not reply. So I had to call my bank and block these guys from any further charges. Another problem appeared when I tried to delete Paretologic software from my PC! I wasn't able to delete all the files! So I also had to uninstall the whole system! Avoid at all costs!

Read full review of ParetoLogic and 1 comment
Hide full review
1 comment
Add a comment
T
T
Tony K Johnson
, US
Nov 12, 2016 10:00 am EST

Pareto Logic worthless, don't waste your money. The scan took so long I had to go away and leave the computer running. When I came back, the scan was finished and - poof - results were gone. I did the scan again, same thing. The third time I sat in front of computer the entire time, after six hours the scan came back. The file I was looking for was there, but it came up as a string of code, not a Word document. No way to reformat into Word. I called Pareto tech support, they never called back. Wasted my money, I will chalk it up as a stupid tax. But don't waste yours!

ComplaintsBoard
V
10:10 am EDT

ParetoLogic PC Health advisor

Nom : RION
Prénom : Valère
valere.[protected]@skynet.be

Objet : subissant une déconnexion permanente d'Internet Explorer, j'ai essayé PC Health advisor en vain : j'ai toujours les mêmes problèmes ; impossible d'utiliser Gmail dans des conditions normales. Le problème est récurrent sur SURFACE PRO alors que sur le PC fixe, je ne rencontre aucun problème. Je souhaiterais annuler la licence PC Health advisor qui ne m'est d'aucune utilité. Merci de m'indiquer comment me faire rembourser de la transaction effectuée ce 28 septembre 2016.

D'avance merci

Read full review of ParetoLogic
Hide full review
ComplaintsBoard
R
12:40 pm EST

ParetoLogic RegCure Pro

I paid for this service about 10 days ago with a guarenteed 60 day refund police. The system never mad a change to my computer..it ran for over 90 minutes when used...then the site disappeared from my computer. This is not acceptable and I demand a full refund as issued by the company. I have a much more reliable company now that has done what this regcure pro site never did.

Read full review of ParetoLogic
Hide full review
ComplaintsBoard
D
12:51 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Scam/Ripoff

My computer was infected with a virus. Ordered product, connected to a "technician". Negotiated a price for services & 1 year subscription ($185 for 1 year @ $15 / mo.) . Was informed i could pay for entire 1 year subscription up front. I did so. "technician" needed remote access to my computer in order to find virus & remove it to fix my computer. Long story short, "technician" installed malware in my computer. Not only that, 1 month later advanced tech solutions attempted to sneak money out of my bank account for subscription i already paid for up front! They did this again for the following 2 months to no avail, so they cancelled my subscription. To this day, i have not received a refund for them doing absolutely nothing but messing up my computer even more than it was already. These people are nothing more than cybercrooks. Stay away from speedy pc pro. It is nothing but malware. . A plea to the us attorney general & all law enforcement: please investigate, arrest & imprison these crooks! I will happily cooperate if necessary. To the general public: please do not believe their feeble attempts at damage control! I know they will read this & they will say anything to keep their scam going. It's all a pack of lies! You've been warned!

Read full review of ParetoLogic and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
G
G
GLORIA A THIBODAUX
Oscar, US
Jul 09, 2012 10:57 am EDT
Verified customer This comment was posted by a verified customer. Learn more

After ordering the virus protection, I scanned the computer to find none of the viruses were deleted.. I called customer service only to be put of hold for a long time without anyone ever coming to the phone. I cannot reach anyone at this site to find out what the problem is. So I want to cancel my subscription immediately.

A
A
Annee Spencer
, NZ
Aug 05, 2012 1:26 pm EDT

I bought this software because it said it was gauranteed to remove search ya virus from my computer. It did nothing at all except remove my printer from the computer

K
K
Kathy Abshire
Breaux Bridge, US
Jun 06, 2012 12:07 pm EDT

For all who need to reach Speedy PC . Here is a number that will get you taken care of . It is based in Canada so the hours for them are 10am To4pm. Canada time . I contacted them and my problem was resolved within minutes . [protected]) Good Luck

J
J
jumpinjackflash
Hopkins, US
Oct 20, 2012 3:54 pm EDT

I'm starting to have second thoughts on the Speedy PC Pro myself. Not only does it not delete any known virus on my computer, but I don't think its even capable of finding viruses. I have it on my computer now, and along with it I was using a second rate anti virus program. I suspected there was something wrong with my system, but Speedy PC Pro never found anything. I got suspicious and signed up with Norton, and on Norton's first scan a whole boatload of maljava and other critters were found. After dealing with those, I decided to test the Speedy program. I ran its scan and it found 56 problems. After I clicked fix-all and it restarted, I ran the scan again, and it somehow found 54 more "problems." I clicked fix-all again, and after the restart I did another scan and, you guessed it, it found 47 more "problems." I think I've been had!

ComplaintsBoard
B
11:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Fraudulent Billing

I was billed again after 6 months for what was suppose to be a 1 year subscription. I never authorized Speedy PC Software to make automatic renewal claims on my credit card, and they have miss-stated the price. The terms I signed up are 1 year for $19.95. Now they claim it is $19.95 for 6 months. I would never grant an automatic renewal on a service I had never tried and they are now doubling the price.

I should have suspected this company had illegitimate business practices. Their sales person gave me the most pushy and desperate hard sell for a different service which costs hundreds of dollars. When I told the guy I would think it over and talk to my wife he urged me to go get her while he was on the phone. I declined since I was getting angry by that point. Then he asked me why I wasn't capable of making decisions myself. These people are jerks and I will tell the world about it if I have to for a refund. I'm not going to pay them twice for what was suppose to be a 1 year offer.

Please contact me at the phone number or email address below

Thank you,

Bob Hoffman
[protected]@msn.com
[protected]

Read full review of ParetoLogic
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
A
2:21 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Money back claim

My computer has slowed down lately. A have AVG Pro Internet security, which comes up with a Malware detection every time a turn the computer on. Pareto documentation promised to solve all Registry related problems along with speeding up the system with RegCure Pro, which I bought on 24/07/2014 (Licence Key: 50803-CD723-437D8-DD9D0). Initial scan turned up over 1000 problems which was "Fixed". However after the compulsory restart it automatically engages in a new system scan and asks again to reboot. The new scan then turns up a number of items to be fixed, some falling in to the Critical category again. Doing that all over and over again I cannot use my computer for anything else but RegCure scanning! The attached files show subsequent scan results and a further proof, that the recurring AVG detected malware is not caught br RegCure Pro, but is detected and removed by AVG scan.
Furthermore my computer is not running faster and with the repeated scanning demand by this programme is actually much slower.
Based on the above mentioned problems I demand a full refund of USD 39.94
Thanks, Andor Vinyei

Read full review of ParetoLogic and 2 comments
Update by Andor Vinyei
Jul 01, 2014 9:51 pm EDT

My computer has slowed down lately. A have AVG Pro Internet security,
which comes up with a Malware detection every time a turn the computer
on. Pareto documentation promised to solve all Registry related problems
along with speeding up the system with RegCure Pro, which I bought on
24/07/2014 (Licence Key: 50803-CD723-437D8-DD9D0). Initial scan turned
up over 1000 problems which was "Fixed". However after the compulsory
restart it automatically engages in a new system scan and asks again to
reboot. The new scan then turns up a number of items to be fixed, some
falling in to the Critical category again. Doing that all over and over
again I cannot use my computer for anything else but RegCure scanning!
The attached files show subsequent scan results and a further proof,
that the recurring AVG detected malware is not caught br RegCure Pro,
but is detected and removed by AVG scan.
Furthermore my computer is not running faster and with the repeated scanning demand by this programme is actually much slower.
Based on the above mentioned problems I would like to remind you for your commitment of a full refund of USD 39.94 due to its unsatisfactory performance.
Thanks, Andor Vinyei

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
D
D
D. Gustafson
Silver Bay, US
Apr 14, 2009 10:55 am EDT

I gave them mt card # and I am un able to download thier program. I have since cancled my card and notified the company and they told me to talk to you and cancel

edwinjones
edwinjones
fresno, US
Sep 27, 2010 1:09 am EDT

edwinkjones@hotmail.com

i have parotologicfilecure and it will not uninstall, if anyone can offer any help please email me.

thankyou

ComplaintsBoard
T
7:30 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic unauthorized credit card withdrawal

Last year i purchased regcure pro cleaner. I understood that any renewal would be optional. Subsequently have been billed by safecart for renewal without option of refusal, I did not agree to this condition. I have tried to unsubscribe but safecart system makes it impossible . They have even rejected my e-mail address that they themselves had just used 10 mins prior. As a result I now have to cancel my card pay for a new one and pay for a product I no longer have on my PC because Microsoft Community say it is unsafe. George Gibson

Read full review of ParetoLogic and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
SafeCartSupport
Victoria, CA
Jun 10, 2014 2:33 pm EDT

Hello ty-croes,

SafeCart is one of the Internet's leading payment processing services. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at [protected] (M-F 6am to 5pm PST) or through email at customerservice@safecart.com.
Warm regards,

Kristy
SafeCart Customer Service
www.SafeCart.com

ComplaintsBoard
A
1:18 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic They refused to remove program from my computer

I subscribed for program of Speedy Backup. I registered on the website and paid for this program about $1, 800. After that I wanted to return to the main page, but the website stopped to work and everything hanged up. I sent several emails to the customer services, and they promised to repair everything. After I asked to return money and remove this program from my computer, but they refused and hung up on me. I don’t know what to do now. Please, help me.

Read full review of ParetoLogic and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
M
M
margot sis
Grass Valley, US
Oct 19, 2014 5:20 pm EDT

Speedy Backup was not invited by me to be on my computer program. But it just gets launched into my machine without my permission, where it then resides taking up tons of memory. Can I sue a company that "hacks" into my computer (which is what happened) and recover damages? thanks.

S
S
SpeedyBackup
, CA
May 27, 2014 1:25 pm EDT

Hi Antener,

SpeedyBackup offers complementary customer support as well as a full product guarantee. You can contact SpeedyBackup's customer support for assistance here: http://support.speedypc.com/speedybackup/contact.php

I have provided uninstall instructions below for your reference:

Go to your Desktop and press the Windows Start key on your keyboard.
Choose Control Panel, or type Control Panel and select it from the list.
Under the Programs section, choose Uninstall a Program (Windows XP: Add or Remove Programs).
Select the program to be removed.
Click the Uninstall/Change button (Windows XP: Change/Remove).

Please contact us if you have any additional questions or concerns - we look forward to hearing from you!
SpeedyBackup Support

ComplaintsBoard
I
10:02 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Purchase of RegCure software

I have paid for RegCure Pro software, and it has been downloaded to my computer.

The Order number is PTLC-U2403140525-05UGH

I cannot activate the software by contacting the toll free number given, because it is not accessible from Australia

Please find a solution for my problem.

My email address is ian.[protected]@bigpond.com

Read full review of ParetoLogic
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
R
3:40 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Reg Cure Pro Credit

Hello Eric,

Thank you for your email.

Our records indicate that Order PTLC-U240413-38SEA was refunded on October 29, 2013. The funds should have been returned to a Mastercard. No [protected] E-mail [protected]@hotmail.com

If you have not yet received this refund, we would like to request that you please contact our billing company, SafeCart, for further assistance.

Their toll free number is [protected] and their phone hours are Monday to Friday from 6am to 5pm PST.
Best regards,
Davina
ParetoLogic Customer Support
Renewal Receipt

Hi RonaldEric Ball,
You sent an automatic payment to SafeCart®. Here are the details:
Subtotal: $19.97 USD
Tax: $0.00 USD
Total: $19.97 USD
Product: RegCure Pro - 1 RegCure Pro License
Merchant Name: ParetoLogic
Customer Service Email: [protected]@safecart.com

Customer Service Phone: [protected]
Automatic Payment Details:
Order Id: PTLC-U240413-38SEA
Billing Cycle: Every 6 months
Payments Start: April 24, 2013
Next Payment Due: April 22, 2014
Next Payment Amount: $19.97 USD
Payment Method: MC
Credit Card Number: 522134****3435
To change or cancel your agreement, log in to your SafeCart® account at www.safecart.com/new-login/.
Thank You,
SafeCart® Customer Service

Secure Internet Payment Processing

[protected]@safecart.com | www.safecart.com

USA & Canada (Toll Free): [protected]
UK (Toll Free): [protected]
Europe: +[protected]
Other: [protected] Copyright © 2012 SafeCart ®.
Please do not reply to this email. This mailbox is not monitored and you will not receive a response.

Read full review of ParetoLogic and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
R
R
Richard O.R. Smith
Doncaster, GB
Apr 08, 2013 11:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

on arriving at the web page none of thelink buttons operate

J
J
Joseph P Mitchell
Newcastle, AU
Jan 07, 2011 10:51 pm EST

Pareto logic took my money and never gave me a key number to use their down loaded product.

J
J
Jan Nijenhuis
, NL
Jun 06, 2014 11:43 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Since a few days I can't get a Internet Connection for Recur Pro updates. All other applications don't have that problem. What do I have to do?

S
S
SafeCartSupport
Victoria, CA
Dec 14, 2013 11:05 am EST

Hello,

SafeCart is a payment processing service for merchants that are selling their products and services online. We are sorry to hear of any problems you have encountered with your transaction/purchase, and please understand that we do take your complaint seriously. In regards to your complaint, please contact us at SafeCart, and we will be more than happy to assist you. You can reach our customer service at [protected] (M-F 6am to 5pm PST) or through email at customerservice@safecart.com

Warm regards,

Kristy
SafeCart Customer Service
www.SafeCart.com

S
S
Sukilena Quin
San Francisco, US
Apr 08, 2013 11:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

i had a terrible time with these people, switched to COMODO for everything - its fabulous, you wont believe their integrity

ComplaintsBoard
B
8:26 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic software fault no customer service access

purchased RegCure Pro installed and it basically rendered my computer useless, wiped everything, all history, all settings, corrupted all my printers/scanners/anything "attached' to the system - then I did the most stupid thing I could have ever considered, I attempted to contact them via the Support section, it will not recognize my email address therefore it will not allow my issue to be registered with them for resolution, now considering this is the same address they actually sent the software to for the upload that one remains a mystery, anyway you ###, s where I come for our laws protect me against people like you, you will not get my $$, just some abuse along the way and hopefully enough people read this to appreciate your product is crap and you are just thieving mongrels

WRM 13 7 13

Read full review of ParetoLogic and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
sueknits
N Chesterfield, US
Feb 27, 2014 7:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

This product did clear a lot of issues on my laptop initially. But when I did not renew coverage for budgetary reasons... Poof!... All my originals issues resurfaced. I still had a month left on my subscription but suddenly I was back where I started!

ComplaintsBoard
I
12:18 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ParetoLogic Will not restart after clean

Have used Regcure for a couple of years satisfactorily. Now after renewing the program is causing problems.
After a scan the program advises that it needs to reboot, but the reboot fails.
Windows then goes into Restart Repair which eventually advises that it cannot repair the computer, saying that a recent software or hardware installation is the problem. No such change has been made!
A complete shutdown and power down, followed by a re-power and reboot is followed by a normal start, which is the situation until the next scan by Regcure.
Have now disabled RegCure, and if problem is not resolved, I will uninstall.

Read full review of ParetoLogic
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
T
9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

ParetoLogic Destructive software

This software destroys Windows by deleting files that are needed to run computer. It does not speed up the system, the opposite occurs. I wonder if it's Microsoft partner as they advertise. In all, it is a vermin in any computer system.

Read full review of ParetoLogic and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sonja T
Nolanville, US
Aug 22, 2013 11:16 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I agree. I have had Pareto Speedy PC Pro for probably 6 months. Seemed to work fine, but was rather curious why if it fixed things and I immediately reopened the program that more problems were detected. Then 1 week ago I received a pop up stating that updates were available. It selected and that is when all hell broke loose. Now I had hundreds of thousands of errors that took hours to fix. And again with reopening the program hundreds of thousand of errors again. Things progressed and I could not do anything on my computer unless I was in Safe Mode. My antivirus ware also did not work. I called the support line and spoke with a very nice sounding male who remoted into my computer. He stated I had an infection and Pareto could fix that for $220 and for another $14.95 a month I would have monthly service to minnimalize risk to my computer. He stated I could go to Best Buy, Staples, or Office Depot to have my computer fixed but they charge a lot more and it would take 3-5 days at that store. Pareto could fix the problem in several hours aNd of course that is far better. It finally dawned on me he was trying very hard to sell me something by a company whose product I felt was responsible for the issues. I informed him I wanted to think about it, he persited with his sales pitch and I held fast. The next day I spoke with the IT folks at work who had never heard of Pareto (not unusual, my confidence in them is not great) I then deposited my computer at Staples to have it repaired. Have not heard back from them yet. Hopefully they can solve the problem. I will ask them to remove Pareto Speedy PC pro.

ComplaintsBoard
J
4:56 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Scam

I purchased RegCure Pro on the internet and following is what I sent to their customer service dept.

I did not have a product registration issue. After my order for RegCure was processed, I got a screen that said the following:

Activate your new software by calling
[protected]
call toll-free Weekdays and Weekends
24 Hours

From this message It was my understanding that I needed to call this number to activate the software I had just purchased. A very aggressive lady came on the line and gave me the very bad news that all kinds of bad things were in my computer running "underneath" the virus protection that was installed on my computer. She obtained my permission to take over control of my computer and navigated to an area where she said all of the bad stuff was. She said I needed to spend $200 immediately and she would transfer me to a level 3 technician who would get my computer cleaned up. She advised that I should not use my computer until this was done --- I would ruin my computer if I used it. When I said "no"she told me to take it to Best Buy or Staples and ask for a Level 3 Tech to clean it and it would cost me $500.00. She said she was a Level 1 technician. I asked her if she could just activate the RegCure (that is all I called for) and she said she had already done that. I hung up and ran the scan and every problem that had been discovered was fixed. How can this not be a scam? Do you think I need to take my computer for this extreme cleaning? Maybe I am the one who is in denial that something is seriously wrong -- my computer was new 2 months ago.

Read full review of ParetoLogic and 7 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
7 comments
Add a comment
S
S
Spuzzum75
Sydney, AU
Oct 02, 2014 6:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

These guys are fraudsters through and through. Their dodgy scan shows heaps of problems but fixes nothing.
It wasn't till I opted to get a proper scan from some worthy software did it show the problems and fix my pc.
This mob offers money back guarantee but gives you nothing but headaches. Be careful also when you pay as they will hook you into future automatic payments that you have not agreed to. Its a wonder how people like this are allowed to continue to operate.
Welcome to the buyer beware world we live in. I'm so agree with myself that I didn't do the appropriate research that would have avoided the pain.

M
M
MADATREGPRO
Claremore, US
Jul 04, 2014 4:34 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I was also scammed by regpro with the phone call ? When I told this person that I would take it to someone that I could hand the computer to and know where the computer was and whom was working on it then he told me if I would put in this code he would turn on my REGpro I paid for. I did not know he was taking over my computer until he had access. He told me over and over to go get a cup of coffee because this was going to take awhile. After about forty minutes of sitting in the chair I went to check on dinner and when I returned . I saw that my computer had shut down. I restarted it and it went straight to safe mode. THE GUY RAN A COMPLETE MEMORY WIPE OUT ON MY COMPUTER AND I EVEN LOST MY INTERNET CONNECTION BECAUSE I USE A WIRELESS BELKIN. AFTER RELOADING THIS AND CALLLING THIS COMPANY BACK ALL I GOT OUT OF THEM IS YOUR RENEWAL SUBSCRIPTION HAS BEEN CANCELLED BUT WE ARE NOT REFUNDING . THAT WAS ON 6/27/2014 I PAID ALMOST $50.00 AND THEN HAD TO GO BUY NORTON TO GET THIS THING REMOVED FROM MY COMPUTER. NEVER LET ANYONE REMOTE INTO YOUR COMPUTER EVER!

L
L
Laurence M. White
Sugar Land, US
May 03, 2014 12:44 pm EDT

This software company is listed by Mircosoft as a Gold development partner. Their software is malware as discovered by my ISP, Windstream.net. So is the Privacy Control. The two will rip you off for $30.00 and most likely your credit card info... IMHO.

L
L
Logjammer
Lillooet, CA
Apr 30, 2014 10:05 am EDT
Verified customer This comment was posted by a verified customer. Learn more

The scam is that if you let them take control of your computer, they will "find" all sorts of problems that don't actually exist, prompting you to pay large sums of money otherwise your computer will be useless. DON'T get sucked in. If you let them take your computer over, make sure you click on the red X after your session to get control back, otherwise they still have access.
While Regcure pro is a good product, the question is whether you need it or not? The scam is that they force you to believe you do.

R
R
Robin D. Massin
Boynton Beaxh, US
Jan 22, 2014 8:29 am EST

Reg cure pro downloaded automatically on my 4 year old Hewlett PC 700 Desktop and corrupted the hard drive one week ago. I want the company to replace the hard drive! Robin Massin Boynton Beach Florida Robin@robinreps.com [protected]

C
C
Castmaster
cedar river, US
Dec 11, 2013 4:58 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I agree with the money grubbing scam directing you to call [protected] to activate the product I bought. I was told in order to activate the product the technician needed access to my computer. Once in I was told horrific thinks were bad and my computer was going to crash if not rectified. I was also told I needed to spend $200.00 right then or take to Best Buy and pay more to correct the issues. This is at the top of my list of bad business. Any company that partners with another to get as deep into your wallet as Reg Pro does not deserve to be in business. Also after running the Reg Pro many things I had and needed disappeared. One being my recycle bin completely emptied without so much as a prompt asking if I wanted this action done. I had over $200.00 in books and music in recycle bin I regularly moved in and out of my Ipod. All were gone. When I contacted them I was told it was were all deleted files went and the program cleared deleted files. This is not the way I use my recycle bin. They obviously need to read the definition of Recycle! Bottom line I paid $30.00 to lose over $200.00. STAY AWAY FROM THIS COMPANY AT ALL COSTS.

T
T
TheWayItIs
, US
Dec 02, 2012 7:31 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Your scam = sales pitch. "she obtained my permission to take control of my computer." If you were suspicious - why would you let an unknown access your PC? BTW- you can get plenty of FREE clean up, utilities software from Cnet.com.

ComplaintsBoard
T
6:47 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

ParetoLogic registry cleaner shut down my computer

I had purchased Speedy PC Pro registry cleaner online less then 24hrs. ago and have had nothing but trouble running my computer. It kept shutting down my Internet Explorer. When I called them less then 2 hrs. after installing, they said their program could not affect my computer like that. This morning I removed all of it and my computer is working fine. What do I do to get a refund from them? I know it's only $9.97, but I'm afraid they will recharge my credit card in the future. As they have an auto-renewal feature.

Read full review of ParetoLogic and 1 comment
Hide full review
1 comment
Add a comment
J
J
jerry shainock
Houston, US
Dec 01, 2013 4:35 pm EST
Verified customer This comment was posted by a verified customer. Learn more

they advertise for a set feel all of your computer woes will be repaired. once you make
the charge to your credit card, you are told you need a deep scan for $159.00.do not use them.

ComplaintsBoard
S
7:08 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

ParetoLogic Scam Does Not Work

Purchased speedy pc pro to clean up my computer. I had malware which was preventing me from using my computer properly. The program did not work as advertised so I had to call a tech at speedy pc pro. The tech advised me that I had over 400 malware. He told me I needed to spend an additional $199 for tech support so they could go in and clean up my computer. He said it was cheaper than taking it to the geek squad. I told him I wanted a refund and was upset that the program didn't do what it was suppposed to do. He gave me a phone number to call (they tell you there is a 30 day money back guarantee) but you will never get through. It will keep telling you to try the call again later. What a bunch of crap.
They also have a hidden file that will charge you annually. Not only will they get you now but again in a year.
BUYER BEWARE PLEASE DO NOT DOWNLOAD THIS TO YOUR COMPUTER
I paid for the program with Paypal. Filed a dispute. Paypal closed dispute without refund because it was a computer program and not something I could return.
SAVE YOUR MONEY - THIS IS A SCAM !
Their address is not even in the US and you know the tech only speaks broken English. Don't let them try to sell you anything else.

Read full review of ParetoLogic
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
B
6:35 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
ParetoLogic has left an official reply on this complaint.

ParetoLogic Virus

When I downloaded the paid softwre it include a Trojan virus that has taken hours to clean up. Now I can't uninstall. Have tried to contact them several times but their phone number always says their office is closed. I can call Bitdefender 24/7 for comparison.
The times I ran their software it seems to create problems with office. I am running Win 7 on Bootcamp.
DO NOT BUT THIS PRODUCT! TOTAL RIPOFF

Read full review of ParetoLogic and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
K
K
Kathy Dawson
Jasper, US
Aug 02, 2010 11:57 am EDT

Ordered this security online & did not know I already had one for my laptop.Want to cancel my order.

The Lidman Foundation
The Lidman Foundation
Lewisville, US
Jul 28, 2012 7:15 am EDT

she's once, twice, four times a brenda

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

ParetoLogic contacts

Phone number

+1 (877) 420-7340

Website

www.paretologic.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with ParetoLogic?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with ParetoLogic Customer Service. Initial ParetoLogic complaints should be directed to their team directly. You can find contact details for ParetoLogic above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about ParetoLogic. Discuss the issues you have had with ParetoLogic and work with their customer service team to find a resolution.