Complaint Rating:

Company information:
nokia
India

Respected Sir,
I purchased a nokia 3110c from bikaner, rajasthan.india in august 2007 with one year warrenty. in December ’07 my handset faced restatrt problem with spontaneous switching on and off while sending sms or after inserting memory card.i gave it to aditya enterprises(NOKIA CARE, BIKANER, RAJASTHAN, INDIA).they returned my handset after 2 days after upgrading its firmware/repairing. It was ok for a month then same problem re appeared. I gave it to nokia care in mid feb.again. they repaired it in same way with re installing its firmware.
But after a month in march same problem re appeared and I gave my handset to nokia care on 26th march. Now they said that my handset would be sent to jaipur. After a week when I went there to know status, they informed me that my handset will be replaced with new handset in a day or two as the problem persisted thrice. but in the following one week I visited for 4-5 times and wasted 10 hrs for repair/replacement of my phone. After all of my waitings, on 14th april they tried to give me AN OLD HANDSET WITH DIFFERENT IMEI NUMBER AND VERY BAD LOOKING CONDITION THAN MY ORIGINAL WELL MAINTAINED NEAR NEW HANDSET. But I did not accept that old phone replacing my original.
Then I told all this matter to HEAD of nokia care, bikaner for complaining misbehaviour of staff.now he said me that I should wait till 18th or 19th of april.I HAVE STATED THEM THAT I WILL ACCEPT EITHER MY ORIGINAL HANDSET AFTER REPAIR OR A NEW HANDSET WITHOUT BATTERY/ACCESSORIES.
NOW IF MY MATTER WILL NOT BE DEALT APPROPRIATELY, I WILL HAVE TO GO TO CONSUMER COURT.
I HAVE SUFFERED A LOT CONCERNING THIS MATTER. AND I REQUEST AND EXPECT THAT YOU WILL HANDLE ALL THIS MATTER POSITIVELY FOR BETTER JUSTICE AND TAKE CARE OF ALL MY SUFFERINGS.
THANKS,
DR.VINAY PUROHIT,
BIKANER, RAJASTHAN, INDIA
JOB SHEET NO. 228343506/080326/5
IMEI NO. 355535015415058 (NOKIA 3110c)
MY CONTACT NO. +91-151-2240150
+91-9829738983
e-mail: doctor_vinay2005@yahoo.com