Complaint Rating:

Company information:
WaMu
San Antonio, Texas
United States
Phone: 18007887000
www.wamu.com

I lost my debit card at a rock concert the other night and called the number at WAMU to cancel the card. It was my debit/credit card! They refused to cancel it because he said that my balance in my checking account was $1.25 overdrawn. I said, "so what?" My card is lost or stolen, I want it canceled, one thing has nothing to do with the other. I went on to remind him how WAMU gives me $100 to hang myself with. The allow me to debit up to $100 out my account when I don't have it. This is so they can charge me $35 each time and $35 when my balance stays overdrawn for more than 2 days. I reminded him that I use it at the gas pump, fast food places, etc... without entering a pin or signing anything. I again asked him to cancel the card and he still refused. I asked for his supervisor - she started to tell me the same thing. I became very angry and said some vulgar things to her and hung up. As usual with WAMU, anything I need done, any kind of customer service issue will ONLY be resolved by going into a branch and speaking to a manager. Oh, but not any branch. You must take the time to get to know the people and how reasonable or caring they are versus how many times they will tell you "NO". It took me 2 days to get that card canceled. After 2.5 weeks without a card, I had to call & then visit a branch to get a replacement sent to me. This bank is the worse one I've ever seen. They don't know what they are doing, or what they are saying, and it varies from branch to branch.