Company information:
Circuit City
1775 Dana Dr.
Redding, California
United States
Phone: 5302212327
In January I went into the Ciruit City store located on 1775 Dana dr., Redding, Ca.96003. to make a payment on my account, it was then that I was informed that they would not or should i say could not take my payment at the store level because the computer said to contact Chase to update my information on my account.
I had all my information at store level, why could they not except payment and enter the updated information at store level as they have done in the past, when the Store Manager new what customer relations actually was.
As a Store Manager myself FOR OVER 20 YEARS, the SOP is reviewed on a daily basis with customer relations as a number one priority. ie.. without customers, there is no revenue ...anything can AND should be handled at STORE LEVEL ...
The store manager would not even try to resolve the issue, his response was not professional, WELL I DON'T UNDERSTAND... AND JUST WALKED OFF...
I should not put all the blame on the SM for his actions, He is only doing things the way he was trainied by his DL and the DL is only doing things the way he/she was trained by the RDO, and the RDO is trained by!!!
The csr was was very polite and said i'm so sorry that i can not help you, and gave me the number to call chase.
The csr was more professional then YOUR SM. Because of your SM's lack of customer relations training it cost me a late fee for the payment I was there to make, and you know, my balance on the card was only 175.00 and I was trying to pay 75.oo of that...
Over the last 13 years my family and I have spent well over 30, 000.000 in this one store, because of the lack of training for customer relations, my account is now closed, paid in full of course and with a credit balance of 55.00 ., the credit balance should actually be 90.00, but because of your SM's lack training of CUSTOMER RELATIONS it is only 55.00.
From this day forward my family and I will not shop at a circuit city store again,
BEST BUY HERE COME!!!
