Complaints Logo
Complaints Board | Submit Complaint | News & Stories | Recalls | Consumer Tips & Tricks | Videos | Mess-Ups!

Sponsored Links

Last discussed

1. (0 minutes ago)
CENTRAL COAST NUTRACEUTICALS,INC./ACAI PURE
CHARGED FOR ITEMS NOT ORDERED
2. (0 minutes ago)
FreeLotto / Division of Unclaimed Funds
Just another lottery scam!
3. (6 minutes ago)
University of Phoenix
Fraud and scam
4. (7 minutes ago)
www.NokiaPromo.uk
Scam winnings!
5. (8 minutes ago)
Bulldogs R US
This is a huge scam

Consumer tips & tricks

Worst rating

5. 360 Share Pro (-312)

Subjects of wide speculation

1. Novelty ID Factory (1322)
Take your money and run away
2. KmartFeedback.com (1283)
$2500 gift card survey!
3. Castaway Pools and Spas (695)
Never came back to finish the job!
4. Dr. Sydney Coleman (567)
Buyer beware!
5. CIC Triple Advantage (535)
Signed up for service I never received and did not want or need!

Stay away

1. Airtel (989)
3. Sears (308)
4. Direct TV (303)
5. Nokia (296)

VoteAndDate.com

Circuit City Complaints - refused payment

Review all Circuit City complaints

Circuit City

Posted: 2008-03-22 by Vonda Kay KIRK [send email]
refused payment
Complaint Rating:  0 % with 0 votes
Company information:
Circuit City
1775 Dana Dr.
Redding, California
United States
Phone: 5302212327

In January I went into the Ciruit City store located on 1775 Dana dr., Redding, Ca.96003. to make a payment on my account, it was then that I was informed that they would not or should i say could not take my payment at the store level because the computer said to contact Chase to update my information on my account.
I had all my information at store level, why could they not except payment and enter the updated information at store level as they have done in the past, when the Store Manager new what customer relations actually was.
As a Store Manager myself FOR OVER 20 YEARS, the SOP is reviewed on a daily basis with customer relations as a number one priority. ie.. without customers, there is no revenue ...anything can AND should be handled at STORE LEVEL ...
The store manager would not even try to resolve the issue, his response was not professional, WELL I DON'T UNDERSTAND... AND JUST WALKED OFF...
I should not put all the blame on the SM for his actions, He is only doing things the way he was trainied by his DL and the DL is only doing things the way he/she was trained by the RDO, and the RDO is trained by!!!

The csr was was very polite and said i'm so sorry that i can not help you, and gave me the number to call chase.
The csr was more professional then YOUR SM. Because of your SM's lack of customer relations training it cost me a late fee for the payment I was there to make, and you know, my balance on the card was only 175.00 and I was trying to pay 75.oo of that...
Over the last 13 years my family and I have spent well over 30, 000.000 in this one store, because of the lack of training for customer relations, my account is now closed, paid in full of course and with a credit balance of 55.00 ., the credit balance should actually be 90.00, but because of your SM's lack training of CUSTOMER RELATIONS it is only 55.00.
From this day forward my family and I will not shop at a circuit city store again,
BEST BUY HERE COME!!!
Comments United States Business & Finances
Share with others:   Digg it!  Del.ici.ous  Furl  Yahoo My Web
Was the above complaint useful to you?    

Post your Comment

Please check text spelling before submitting comment
Your Name
Your E-Mail Address
Your E-mail is invisible to others
Your attitude towards ComplaintAgree Neutral Disagree
Comment text
Confirmation code

Search

Videos

Bartender Scams

Categories

   - Roofing
   - Banks
   - Loans
   - Car Rental
   - Mattresses
   - Cosmetics
   - Appliances
   - Ebay Scams
   - Phishing
   - Timeshares

Smile upon Life :)


RSS Feed
 
India Consumer Complaints Forum
Pateretaju sudzibas
Caller Information, Unsoliceted Phone Calls