Complaint Rating:

Company information:
DHL
Fort Worth, Texas
United States

Ordered TV from Dell. DHL left a notice that they tried to deliver. I signed the back of the ticket as requested. It said they would deliver again and leave it on the front porch. I live in a small town and have a big front porch- this was not a problem. They never came back by my house. I tried on-line chat, e-mailed complaints, e-mailed complaints to the President's Office, e-mailed complaint to Dell. My husband called the local office. They said they were just waiting for us to call them to say it was OK to deliver. Next day, I receive a call from local office. They will not deliver unless I am home to receive.

I finally have told them to return the TV to Dell. I have told Dell to expect it back. Do not know what to do now. Sick, Frustrated, Angry, Disgusted. And every response from their Customer Service was completely canned. I do not think they even read my e-mails. Will never use them again. It will be a major deciding factor when I order on-line in future. If a company uses DHL, I probably will not order from them.