Complaint Rating:

Company information:
Dollar General
San Souci Parkway
Nanticoke, Pennsylvania
United States

I bought a Swiffer Wet Jet starter kit for $20 at my local Dollar General where I shop frequently. When I got it home I realized it was used, broken, and didn't have the cleaning solution or pads. So I took it back immediatly WITH my reciept. All I wanted was a new one. The cashier was more than willing to do it for me, but the assistant manager on duty ACCUSED ME of breaking it and then trying to get a new one. He made me come back 1/2 hour later to speak to the general manager. I went back and the manager accused me of the same thing! I told him I bought it off his shelf just like it was. He insisted on checking the survalence video! He came back and STILL after seeing me in the store with my son earlier that day buy it right off the shelf, didn't believe me!! He did give me a new one but refused to give me my money back and wrote on the receipt not to return it without seeing him. I WAS TREATED LIKE A THIEF AND HIGHLY INSULTED ALL BECAUSE THEY HAD A BROKEN PRODUCT ON THIER SHELF!!! I will never shop there again and have told everyone I know to do tha same!