Complaint Rating:

Company information:
Charter Communications
1905 tina avenue
United States
Phone: 912 384-9232

Initial call was to install internet service, representative stated that their cable was equivalently to Dish network, so I decided to switch. When they installed the internet and new cable, only one remote was provided for my televisions. I have four TV's in my home and have a disability with my hands so that night was very difficult for me when I moved to my bedroom to watch my nightly shows. I called the next day and was informed that I would be charged $5 for each additional remote for my TV's. Well this was not going to work so I told them I wanted the internet but instructed them to come pick up their equipment for the cable. I could not use their service and wanted a refund of my $130.00 since I had he service for all of thirteen hours. Well, when the technician entered my home (and he was pissed) he yanked the box from my television disconnecting my speakers, glared at me when I said something to him about it, then slammed the door on his way out. He climbed the electrical pole in the rear of my house and disconnected my internet as well as the cable. Charter then sent me a letter listing at least ten (10) items that I was to return or be sued. I contacted Charter, informed them that their unprofessional employee took the equipment when he came to disconnect me and removed the internet, which I wanted. I was then informed that I would not be refunded since I ordered it, I got it. I have not bee refunded to this date and feel the general public needs to know what kind of service Charter Communications is peddling to the general public.