Complaint Rating:

Company information:
Royal Carribean International
United States
royalcaribbean.com

My mother and I took a cruise with Royal Carribean Cruise Lines in May of 2006. When we first checked into our room, we found that the toilet did not work and for the first half day, we were unable to use the bathroom in our room. The 2nd port call was in the Grand Caymans, and due to choppy weather they would not let us dock. Other boats we found out later had taken off and taken their passengers to Jamaica for the day. We simply cruised to the port that we were due to stop in the following day and spent the day at sea. During the night, the boat listed and all of the water from the swimming pool ended up in the restaurant, closing it down for an entire day. We complained along with a number of other passengers, and were promised a $200 shipboard credit on our next cruise rather than a partial refund. Never was anything said about this offer expiring or needing any documentation. We booked another cruise this week and when we called Royal Carribean to claim our shipboard credit, they informed us that it had been too long. We let them know that after the terrible trip last time, we probably wouldn't have booked with them, and they basically let us know that that was just too bad. There is no attempt at customer service or retention with this company. If you have a bad experience, they simply don't care and basically tell you that you have every right to choose another company. In these times where we have choices, many people will make that choice. We haven't cruised since 2006 due to health issues, but plan to do so at least once a year every year. You can bet we will never choose Royal Carribean again. If you are a consumer that ranks customer service and care at the top of your list of important factors in choosing a travel company...Don't even bother to check with Royal Carribean.