Complaint Rating:

In Jan of 2007 my husband and I listened to the 90 minute misleading presentation about Royal Holiday. We were lead to believe that in our package would include European destinations but we could not get the official details until we logged in online. But, It took over 3 weeks and over 6 phone calls to the company, from the time we signed up for the program until we could log in. (they had to provide the log in id) Once we could finally logged in we realized how mislead we were by the sales presentation. When we sat through the presentation we were shown a book of destinations in Canada and Europe as well as those in the Caribbean. But once were able to log in we found out that only resorts in the Caribbean were available. To compound the problem, the inflexibility of dates of travel and the unavailability of resorts during the only times that we can travel make this program impossible for us to utilize. At no time during the presentation were we told that only resorts in the Caribbean would be available to the trial membership and we were mislead about the availability of dates and times of travel. The fact that we have to take our time in 7 day increments was also not made clear. We were just told up to 14 days per year, and I can't take 7 days off from work at a time.

Supposedly we had a 10 day window to cancel, but then found out that you had to send a letter to the agent who sold us the package. The agent did not give us a card or any identification and his signature is illegible. Secondly, we had no access to our account until long past the 10 day window to cancel, and we had no way of knowing just how limited this membership is and how we can not use it.

We have been arguing with the financial corporation for over 6 months about our desire to cancel but have yet to be able to talk with Royal Holiday. We have called numerous times to the Bahamas and each and every time they put us on hold and never pick up the phone.

If anyone has a class action suit, please contact us!!