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Garden Ridge - Lewisville, TX Complaints - refund policy |
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Garden Ridge - Lewisville, TX |
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refund policy
Complaint Rating: 
Company information:
Garden Ridge
Lewisville, Texas
United States
I am documenting two complaints. First of all their return policy is a joke. I tried to return items for a refund OR store credit, however, I have lost my receipt. I was denied any sort of refund. RIDICULOUS! I hope their company goes out of business. I spoke with two managers, one of whom (Karen) was extremely rude. I find it unthinkable that a store would not even offer in-store credit as a type of refund. Now they have lost our business forever, since we will not be spending one cent in any of their stores. This will definitely cost them thousands of dollars in revenue. I will also be posting my complaints all over the internet, alerting unsuspecting customers of their horrible business practices. I will also be filing a complaint with the Better Business Bureau. The other complaint relates to their ridiculous phone system. There is absolutely no way to talk with a human being when calling the stores, though they have individual phone numbers listed for each store location. Unacceptable. I will never be shopping at this store again. HORRIBLE customer service.
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You say you hope the company goes out of business just because you lost your receipt and had to follow the same policy as everyone else. Exactely how old are you? Thousands of dollars in revenue, ha these companies make millions of dollars. Just because you are a child trapped in a woman's body does not mean that they will do so poorly and go out of business. I am sure every customer over the age of ten knows that no receipt equals no return so you are just wasting your time on this. Next time do the adult thing and hang on to your receipt that way you won't have this problem based on your own carelessness.
Go file a complaint with BBB, without a receipt you have no proof that you even bought the item. You won't do well in court without evidence. Also at least they are giving you store credit. Go to Kmart, Target, Wal-mart they have the same "joke" return policies. I learned any blow joe can pick up an item off the store and claim they lost it and have no receipt because they "lost" it. They are just protecting their business. How do they not know you stole the item earlier and are trying to get a refund for it. Next time have your receipt.
Sorry to be so harsh but it is your own fault |
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| Also was Karen really rude, or do you only assume that she was rude because you did not get your way, which leads me to ask exactely how old are you? |
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I agree with the above poster basically you are out of luck. If you can find a store that allows you to return items without proof of payment(whether a receipt or any other proof of payment) then please post the store.
Try to see this in their point of view. They need to stay in business, the world is dishonest so they have to have these "horrible business practices" because of the bad people. If they allowed you to get a refund without a reciept than they would have to do the same for everyone else, otherwise people would complain "well you let so and so do it" . They will make all sorts of complaints such as racism, discrimation, unfairness if you were allowed to return the item and they were not. You should be glad that without any form of proof that they allowed you to get a store credit.
Now lets say the tables were turned. You own a business, and some random stranger comes to your business and wants to return an item. They have no receipt for it. Times are hard, with the economy. Would you trust someone you don't know.
Also do you spend $1000 in the store or you expecting everyone to boycott the store because of one letter you wrote. Well if you spend that much you must go there often, if this is the case then you would know their return policy, and obviously this is the first time someone was rude to you.(That is if they were rude at all, and you are not like many others accusing someone of being rude because they told you NO) Anyways if this is the first time you did not get what you wanted you are blessed. If you don't spend thousands in the store and are assuming people will stop spending their money because of your letter. Dream on! |
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| You want a lot of people to lose their jobs because YOU lost a receipt. You are such a lovely person! |
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| I wish Jason Tillo were here, he would tell her to have her mommy and daddy hang on to her receipt if she is not capable of doing so herself because she is only five or something. :D This whole letter is childish. If she did not lose her receipt she would not have this problem. She should be angry with herself for being careless. I know when I lose things I don't blame other's and this person is supposedly an adult. It all goes back to the basics you learn when you are six, to admit your faults and not blame other's. |
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Policy is policy and if you can't handle the policies and hold onto your receipt, then you are a loser..As with the previous posts, the clerk only appeared to be rude because you were told NO. I work for Garden Ridge and it seems that anytime someone is told NO, they are rude..SOME consumers expect to be treated like royalty for some reason, WELL, just and FYI, even if you were royalty, the policy is put in place for everyone and that means YOU.. Get a life and put some of your wasted energy towards doing something positive for others instead of constantly complaining about how much money you spend and reeking havoc towards those who are only doing the job they were hired to do...HOLD ONTO YOUR RECEIPT and READ THE POLICIES POSTED AT EVERY CHECK STAND and on the Receipt then you will have no problem returning the item. Many of the same people BUY and RETURN on a daily basis and there is a huge problem with people thinking the Garden Ridge is a business that loans items out as some designers use the system to set up homes for RESALE, only to return the items right before the expiration date on the receipt...
P.S. I personally think EVERYONE should have to work retail for at least a year in order to find out just how tough the jiob really is and how RUDE and arrogant some folks are... |
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