Complaint Rating:

Company information:
Total cleanse
Pennsylvania
United States

I called Total Cleanse to cancel an order that had not been charged to my account yet, but I knew that were going to charge it so I called ahead of time to avoid the charge. I called on 1/6/09 to cancel on 1/8/09 they charged my account. When I called an spoke to a Joy she stated my funds would be back in my account in 3 to 5 days. It has been ten days an still no refund. I called again twice one customer service personnel hung up on me and the 2nd time I called I had to repeat my email address 4 times and the customer service representative still did not get it, instead she put a recorder on to say that they are having system problem and to contact them at www.mytrialsupport.com. There I was conversing with a Mark he seem to have a little more sense that the phone people. However he could not help me in the matter of my refund. He directed me to the billing department which is useless.
It is ashame that one bad apple can spoil a bunch when it comes to money.

A VERY DISAPPOINTED CUSTOMER OF TOTAL CLEANSE PRODUCTS.