Complaint Rating:

A.S. Narayanan,
B- 404 , KRISHNA KRUPA CO-OP. HSG. SOCIETY,
JAI HIND COLONY, , DOMBIVLI (W)-421202
Tel : 95251- 2409665
9th November 2007

Godrej & Boyce Mfg. Co. Ltd.
Pirojshanagar, Vikhroli, Mumbai 400 079, India .
Phone: 91-22-6796 5656 / 5959
Fax: 91-22-6796 1518
Email : info@godrej.com

Kind Attention Customer Service division
Subject : Defective Services –Inordinate delay
Constrained to Cancel booking Order

Dear Sir,

Your Salesman (Time Lease Co.) failed to fulfill my booking order and have not delivered Refrigerator booked. Details are given below.

Application No1022412
Date of booking30/10/07
ProductRefrigeratorGDA 23C 215 ltrs Exch.
Manager Vaibhav
Assurred ooking date 2-11-2007
Advance booking amt. Rs. 1000/-
Status : Not delivered


Follow-up done by me after 2//11/2007
1.35 telephone calls enquiring status and pray for early delivery
2.Response from sales team was false assurance of delivery between 3 – 8 p.m. each day when telephone
3.My cheque no. 897889 dated 30-10-2007 drawn on Syndicate Bank ,Dombivili presented for payment by M/s Godrej & Boyce and cleared for payment o 5/11/2007,as per my Bank details.
4.Inordinate delay has caused me loss of advance amount of Rs. 1000/-, telephone charges for 35 calls on an average made for FOLLOW-UP.
5.When telephone on 8/11/2007, Assurance by Mr. Vaibhav to keep balance amount ready promising delivery before 8 pm. on 8/11/2007
6.This unfair act has caused me immense mental anxiety and stress resulting ill-health.
7.I have tried to contact Mr. Matthew Cherian, but mobile phone Nol (9820363638) is always busy and he has not called back.
8.Attempts to Contact Mr. Om on mobile 9820545057 also had no response.
In the circumstances, I am constrained to cancel the order booked. Kindly request you to cancel my booking order and also to arrange to refund the advance amount of Rs. 1000/- as well as loss of call charges amounting to about Rs. 200/- expeditously.

Thanking you,

Yours sincerely,

A..S. Narayanan

P.S. Shri R.J. Havewala of M/s Gordrj & Boyce has assured to direct the Sales Manager to look into the matter and resolve. Hoping for a prompt refund of the amount I lost.
A.S.Narayanan