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Acai Burn Complaints - refund for product not received

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Acai Burn

Posted: 2009-10-16 by   masnoona
refund for product not received
Complaint Rating:  100 % with 3 votes
Company information:
Perth, Western Australia
Australia

whats the use of the complaints if this is the 3rd time i'm sending in my complaint.i was charged for products not received and also not ordered.only saw on my staement i was charged for stuff i dont need or have a use for.spoke to a lady on the live chat was given a number to call, was told the money would be in my account within 5-10 working days, been 3 weeks now and still nothing and its an effort getting hold of anyone .Why should i pay for stuff i havents oredered or received and seriously has no need for.
i would appreciate it if some one can contact me ot shall i take matters further
masnoona@hotmail.com
Comments Australia Unauthorized Charges
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 109 days ago by   Foxy9212 0 Votes
Masnoona: You don't say whether or not you used a credit card for your transaction but if so, do please monitor your account regularly and keep a note of every penny you spend. This will be the only way you can keep tabs on what is being taken from your account and by whom. Your card company will know the names of most of the company's who withdraw 'unauthorized' funds and will advise you accordingly. The card companies can trace most if not all the weird and wonderful names disreputable businesses use and you should dispute every single transaction your did not authorize yourself. Some of these businesses are just 'names' held under the umbrella of a 'cloaking company' which does make them more troublesome to trace but by no means impossible.

If you do dispute what you consider to be an unauthorized transaction, you will not have to pay the amount in dispute neither will you be charged interest on it if, in fact, you are found to be a 'victim.'

Unfortunately the 'spammer' who proports to give advice from all the various companies mention on this site (thus proving their affiliation to one another), neglects to inform you that all the helpline will do is to issue you with a cancellation number and refer you to all the other companies intent on taking money from you. You will need to contact each and every one of them to cancel individually. To avoid this inconvenience ask your card company to provide you with a 'head office' address for the 'holding company' and write a stiff letter to them in support of any dispute you may have pointing out that as you received no goods or services from them or their affiliates, you have no contract with them and keep all correspondence as evidence for your card company to use on your behalf.

I wish you luck and I'm sorry I can't be of more help.

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