Company information:
India
www.airtel.in
i had been facing the problem from last 2 months.
in august 2007 i had an outstanding of Rs 20805/=,the details of the apayment i made are as;
cash 10000/=
cheque 5500/=
citi bank credit card 5305/=
icici bank credit card 10805/=
i had made an excess payment of rs 10805/=.
i called customer care & told them about this,& they refused to pay this amount back.
i started writting mails to airtel regarding the same,who first assured me of the best service.
in sept they adjusted the sept month bill from the excess payment.
in continuation to this i was told that your excess money will be adjusted in your monthly bills.
i had already mentioned in my mails to airtel that refund my money as i have to pay an interest @ 3.25% p/m on this amount.
on 18th oct 2007 i recieved a mail from airtel where i was told to deposit the sept bill amount & we will refund the whole amount(Rs 10805/=) back.
on 19th oct i deposited the amount by cash.
on 20th oct i recieved a shocking mail that your money will not be refunded.this is the major issue i had been facing from last 2 months.
another issue is that i had not recieved my bills from last two months ,reason being that i had a negative outstanding amount.
i have to claim my mobile expenses from my company for which i have to submit the original bill & they still refusing to give a hard copy,whose is to blame.
pls help me in this matter
Regards
Nadeem Bhat
9810220273
