Complaint Rating:

Company information:
Qwest
United States
Phone: 866-780-5329
qwest.com

11/08 my roommate wanted to get Direct TV...and they only way we could was we had to get home phone service through Qwest. After having the Direct TV guy here to find out we couldn't have the service I called and cancelled Qwest. No problems. When I received the bill, I paid it online 11/4. Two days later, they took another payment out of my account 11/6.

When I called they told me they'd send me a check. I've been calling every couple of weeks since then and all they could tell me was they sent out a check, it's in the mail, blah blah blah. Then today I call and they tell me the first check was cashed 11/28 and they won't be sending me another. Doesn't matter that it wasn't me who cashed it... they refused to give my money back. So they pretty much stole money from me. I've reported them to the BBB and am about to file a dispute through my bank
to get my money back somehow.

This was the last straw... I will NEVER EVER EVER have Qwest even if they're the last phone company on earth... I'll go phoneless!!!

Not only did they steal $35.13 from me but the $20 fee I was charged when they overdrafted my account.