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4.2 1217 Reviews

Redbubble Complaints Summary

14 Resolved
231 Unresolved
Our verdict: If considering services from Redbubble with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Redbubble reviews & complaints 273

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Newest Redbubble reviews & complaints

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C
12:04 pm EDT

Redbubble taking money when process did not go through

So I decided this site had some pretty rad designs so I tried ordering 1 shirt. After unsuccessfully trying to order the shirt it had said that my address does not add up to my account. So I tried a different address and it said the same thing, so I decided to call my back and they said the address was exactly the one I gave in the first place. Then the next day I notice that they debited my account twice for the shirts that never went through and are saying it's being held. I talked to my bank which they had informed me that the money has been withdrawn. This site has tons of complaints about stealing people's designs but also having incidents of withdrawing money without the process being accepted. I would highly recommend to avoid buying from them and spreading the word of what hack this site it is.

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A
7:31 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Redbubble no right of reply

As a customer on Redbubble.com I've got little to complain about. However as an artist my experience was not so fantastic. Back in 2012 I was accused (by an unknown third party) of copyright infringement to which Redbubble (without consultation or warning) removed my artwork from the site. I provided Redbubble's lawyers with all the appropriate evidence to the contrary and they eventually reinstated my artwork. Only recently has this again occurred (2014), funnily enough in relation to the exact same artwork. I was annoyed that it happened again, but I was sure they'd follow a similar procedure to last time. But even after I provided the same evidence as last time, they refused to reinstate my artwork. They didn't even have the decency to explain their decision. For Redbubble it's a case of "the customer is always right and artists need not reply".

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K
Koch Creek
Slocan Park, CA
May 31, 2013 3:45 pm EDT

Red Bubble has twice tried to fraudulently charge our company credit cards for over $1500 each time requiring cancellation and replacement of these cards. We have never done business with them so they are obviously scammers!

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Tinaigouse
, US
Jun 04, 2012 3:50 am EDT

A sordid little site with dubious moral standards, shoddy and unpleasant management and second-rate, over-priced products with rip-off postage prices (profits by stealth). There are many better rival sites out there.

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lightsmith
Lara, AU
Oct 28, 2014 3:10 am EDT

I have just had the same experience. They didn't even have the decency to provide any info about the image that was deleted. thanks to google cache, I managed to re-find it and discover that it was just the title. The title was used as the title of a play in 1961 and then a film in the seventies but a pop group claim that I violated THEIR copyright and my image (due to the title) was just deleted. Clearly they do not own copyright but that doesnt matter to RedBubble. To counter claim I have to surrender myself to the U.S. courts and fight it there... some hope. Like you I am disgusted. And please, anyone who feels like complaining to They Might Be Giants (who are apparently the ones who claim ownership of the English language) please do. I hope their larynxes fuse. I am a struggling artist who has been victimized by this group of acid heads and a company that USED to support its artists. no more...

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shelly77
King of Prussia, US
Jul 23, 2014 3:56 pm EDT

RedBubble is the biggest joke on the internet. I bought a tee shirt from this site and the silkscreen image is smeared with black ink all over the shirt. Convenintly there is no telephone number and they have not answered my emails. Do NOT BUY ANYTHING FROM REDBUBBLE EVER !

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Copypedia
Lewes, US
Jun 04, 2014 7:24 pm EDT

You can try documenting the authenticity (and any use) of your work on copypedia.com Good luck!

ComplaintsBoard
C
5:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Redbubble waited over a month and then had charges

Ordered my item over a month ago for my brothers birthday present. Which I paid in full with delivery charges included.

Not only do I have to wait a month and not have the item until over 2 weeks after his birthday when it arrives I'm faced with £11.30 of surplus charges for delivery. Which I refuse to pay and no am without my item.

Its such a joke, don't offer services to the UK if you can't do so at a basic satisfactory rate. I'm out of pocket for my item now and I don't have it. STILL.

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Seldon
, US
Jun 02, 2016 6:22 am EDT
Verified customer This comment was posted by a verified customer. Learn more

C_PWILL me and some other RB users are creating a petition to take down RB or at least make it change. Don't stand for this BS. Join us and spread the word. Get your s#@* straight RB.

ComplaintsBoard
S
12:07 pm EST

Redbubble dirty and made of the cheapest material I have ever seen

WARNING: KEEP AWAY FROM THIS STORE.

Shirt arrived 2 months late. Dirty. and made of the cheapest material i have ever seen. Packaging was a pitiful black plastic bag.
If i knew the store was based in Melbourne australia before buying, i would never have purchased from redbubble. 2 cities you wanna keep clear from when buying stuff from, Melbourne and brisbane australia.

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J
8:38 am EST

Redbubble look these things up before you sign up for that kind of stuff

In the beginning, it was great. I could make my designs and get paid from people who liked it enough that they actually wanted to buy it!

It was the coolest thing I think I've seen around lately for artists and I was loving every bit of it! ...but then things started tumbling a bit out of control.

Well, I had a lot of control over my account at first, but then things were just getting weird. I couldn't get any of the money that I was supposed to be receiving for what I had sold and when I tried getting help from RedBubble staff, nothing was working and I wasn't getting any kind of reply. I was getting really worried about what was happening there and decided to deactivate my account.

Yeah. That didn't make much of a difference. They still sold my art and they took all of the profits. I wouldn't be the slightest bit surprised if my art is still being sold by them right now, even. But am I receiving any of my earnings?

Nope.

Lesson learned. Look these things up before you sign up for that kind of stuff.
If it's too good to be true, then it probably is.

Wish I had seen all of these reviews first and figured out not to share my designs there in the first place.

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J
11:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Redbubble - fraud

I was told when I expressed concern about the size of the shirts I was ordering not to worry because of their excellent exchange policy. I even told them the chest size of the person I was buying for. Needless to say the shirts arrived and I needed a size smaller. Submitted my request for exchange and have been virtually ignored. There is NO CONTACT PHONE...

Read full review of Redbubble and 7 comments
ComplaintsBoard
D
4:25 am EDT

Redbubble after I washed their t-shirt and tried it on, the shirt was crooked

I was given a t-shirt for Christmas. After I washed it and tried it on, the shirt was crooked. The fabric had not been washed before it was cut for the pattern, so when it was washed, it warped. I now have a seam going noticeably across my front and back. When I contacted them to explain, and included pictures, I was told that I needed an invoice number. I gave them the information of the person who bought it for me, but explained that I didn't have an invoice number. They basically told me "sorry about your luck".

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H
4:09 am EDT

Redbubble be warned, they will bleed you dry

I was a member but once all the garbage about Hitler T's, Charles Manson and other notorious characters were available on childrens baby suits I followed everyone else and gave the place a wide berth.
The forum is run by the Melbourne Mafia, snide $#*!es who lick the likes of MH ### with gusto, defending anything and everything he does.They behave like hookers and MH is their PIMP.
If you search for Barbie..hold tight because what you will come across is enough to make your eyes and ears bleed.
If you do upload any work and then change your mind and leave, take my advise and replace all your work (with ? or anything thats not worth a $)before closing the account otherwise the work will stay on their server and they will continue to sell your copyrighted stuff and you won't get a penny.
Crash & Burn is the best thing that can happen to RB.
Be warned, they will bleed you dry.

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C
9:25 pm EDT

Redbubble avoid this site like the plague

The worst site ever. I bought a few "girly cut" tees from them. Awful. After a few washes they faded and the print started coming off.
As for the artists, well all the great artists have left and now all they have are MWC (Moms with Cameras) If you want blurry out of focus shots or nudes with dirty feet then RB is for you.

The bubble has popped with that site. There is no more community as the bullies now rule the forums. If you disagree with them, then your account will be suspended or you will face a ban. Most of the artists have problems with getting paid. Many have waited months for payment.

Avoid this site like the plague!

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T
9:24 pm EDT

Redbubble if you're a "serious" artist, stay away to preserve your reputation

I used to sell work there. Melbourne Mafia (nasty bunch) chased me out for speaking up about unethical issues going on there. I deleted all my work to find out they kept it and sold it anyway. I told them not to ship it and they shipped it anyway. They made no restitution. I met two others who also deleted work but Redbubble sold it anyway. It's sunk really low under the current captain. If you're a "serious" artist, stay away to preserve your reputation.

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L
7:42 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Redbubble - redbubble is scam and fraud

I wait for my order for more than a month - all my emails and posts on their helpboard are ignored. Redbubble is scam and fraud.

Read full review of Redbubble and 13 comments
ComplaintsBoard
G
2:13 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Redbubble never sent shirts

Ordered shirts from redbubble.com. never received the shirts and they do not answer emails. There is no phone number for them. Clearly they are either a scam or unreliable.

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R
redbubble.com
, US
Dec 25, 2014 8:27 am EST

my shirt never came in the mail. they take forever to contact and they have no customer service call center . wtf
they tried to blame the post office and made up other ### to go with it too when they got back to me days later.
I waited more than 12 days for that shirt.
thank god for my financial intuition that I have been with for over 22 years gave me back all that money.
all within 24 hours.
red bubble you can kiss it where the sun don't shine.!

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Helen Fernandez
, AU
Dec 02, 2011 2:41 am EST

I'm not sure if they are scam artists but they are certainly very inefficient. I've had major problems with them and would advise people to stay away from them.

ComplaintsBoard
B
2:20 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Redbubble - lame site

I have contacted redbubble.com to remove my name from their data and they didnt attempt to do so.. This is only website on entire internet that when u leave coment on others work your name stays after they terminate your account indefinitly.. What that does when someone google my internet name aphoto4you, their name redbubble will come under and they get...

Read full review of Redbubble and 38 comments

Redbubble Customer Reviews Overview

Redbubble is an online marketplace that specializes in print-on-demand products featuring designs by independent artists. Customers can browse a diverse array of items including clothing, stickers, phone cases, wall art, home decor, and more. Each purchase supports the artist behind the design. The platform allows artists to upload their artwork and choose which products to feature it on, providing a space for creative expression and unique finds for shoppers. Redbubble aims to connect artists with individuals looking for distinctive, personalized products.

Redbubble In-depth Review

In Summary: Redbubble is a unique online marketplace that caters to individuals looking for personalized and artist-designed products. With a focus on creativity and individual expression, the platform offers a wide range of items across various categories. The website is user-friendly, with a clear commitment to ethical production and environmental sustainability. While prices may be higher compared to some mass-produced items, the uniqueness and quality of the products offer good value for money. Redbubble's support for artists and community engagement further enhance its appeal to customers who value originality and social responsibility.

Website Usability and Design: Redbubble boasts a clean, visually appealing design with intuitive navigation that makes browsing through the vast selection of products a breeze. The site is mobile-responsive, ensuring a seamless shopping experience across different devices.

Product Range and Selection: The platform excels in offering a diverse array of categories, from clothing and stickers to home decor and accessories. Sizes and options are plentiful, and Redbubble stands out for its unique offerings that can't be found elsewhere.

Product Quality: The quality of materials and fabrics used in Redbubble products is generally high, with many customers noting the durability of prints and designs. The lifespan of products is consistent with quality expectations.

Pricing and Value for Money: While Redbubble's prices may be slightly higher than some mainstream retailers, the uniqueness and artist-created designs provide a strong value proposition. The site frequently offers discounts and promotions, enhancing the overall value for money.

Customization Options: Redbubble offers extensive personalization features, allowing users to select from a range of artist designs or create their own. The customization process is straightforward, and the quality of the final product is typically well-received.

Ordering and Checkout Process: The shopping cart experience is efficient, with a variety of payment options available. The site ensures payment security, and order confirmation and receipts are promptly provided.

Shipping and Delivery: Shipping options and costs are clearly outlined, with packaging quality meeting expectations. Delivery times can vary but are generally considered timely.

Customer Service: Redbubble's customer service is responsive and helpful, with a fair return and exchange policy. Customer feedback and reviews on the site provide insight into the experiences of other shoppers.

Ethical and Environmental Considerations: The company demonstrates a commitment to sustainability and ethical production methods. Eco-friendly product options are available, reflecting Redbubble's environmental consciousness.

Community and Social Engagement: Redbubble supports its artist community through collaboration and offers a strong social media presence. Community initiatives and events are a testament to the platform's commitment to social engagement.

User Experience and Testimonials: Real customer reviews on the site are generally positive, with testimonials highlighting the quality and uniqueness of products. The platform has built a reputation for trustworthiness and customer satisfaction.

Website Security and Privacy: Redbubble employs robust data protection measures and maintains transparency in its privacy policy. User account security features are in place to protect customer information.

Loyalty Programs and Benefits: The site offers membership perks and a reward system, with exclusive offers available to repeat customers, enhancing the overall shopping experience.

Innovation and Market Position: Redbubble differentiates itself in the market through its unique product offerings and adaptation to current trends. Its competitive edge lies in its support for artists and original designs.

Overall Satisfaction and Recommendations: Overall, customers are satisfied with their Redbubble experiences, citing the quality and uniqueness of products as major pros. Some cons include higher prices and variable shipping times. The final verdict is that Redbubble is highly recommended for those seeking unique, artist-designed products and who value ethical and sustainable practices.

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