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Red Rooster Foods

Red Rooster Foods review: not good enough 47

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8:07 am EDT
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Just before i finished work i rung up red rooster in the city and asked for a large family chips with chicken salt for me and my kids and got (Ellie and Shaye ) my children to pick it up . when we got home we opend the box and we started eating it and Ellie complained about too much chicken salt but i told her to just brush it off and then shaye had a chip and put it into her mouth and she pulled out a Cockroaches leg.
when we went to take it back that night they said that we asked for chicken salt and that we were lying about the Cockroaches leg.
And we left without our money back or new chips and we went to bed HUNGRY . We are not happy with their behaviour and get rid of the girl with blonde short hair.

Update by emma
Jun 12, 2009 8:09 am EDT

OMG THEY SHOULD SHUT THAT ### HOLE DOWN OR GET NEW WORKERS AND GET RID OF THE GIRL WITH SHORT BLONDE HAIR. :O F**K THEM

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

47 comments
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leannes64
, AU
Dec 09, 2023 11:07 am EST

I did an online order for 18 pieces of chicken,and when I got the order I had only received 12,I contacted red rooster and all they do is ignore me.I have been emailing back and forth since the 29 th September,and nothing has been done about it

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Marilyn Garsden
Brisbane, AU
Dec 02, 2023 10:25 pm EST

Tonight Friday 24th November 2023 I visited my local Red Rooster store in Marsden Brisbane. They had no chicken available and the wait time was 45 minutes. I was not impressed as I was catering for a family dinner. Having second thoughts on ever using Red Rooster as our meal provider in the future. This occurred at approximately 6.15 pm

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Arana Pohatu
, US
Oct 11, 2023 5:56 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Well last night I order meal for me and my family the payment came out got to the red rooster Edward Street waggawagga NSW and apparently they had no order now I have to wait for my money to go back in I was not happy I had no more money me my kids went with our treat of takeaway

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Hangdog
Kwinana, AU
Sep 04, 2023 6:44 pm EDT

The advert where they lay on skate board and STEAL the honey chicken. It is telling children its play tp steal food if you want it. I have stopped buying red rooster because of the ad.

Think of what sort of message this sends to the young ones or those that think it's okay to rib frim others.

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Reinach van Nieuwenhuizen
, US
Jun 17, 2023 12:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

We ordered a whole chicken [protected]:33. They told us it was a 40 minute wait, we said that was OK. They asked us if we were sure, and we said yes. Then they made comments about how us wanting the chicken even if it 40 minutes, I assume they forgot that the intercom was still on

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Barbara Cochrane
Perth, AU
Apr 09, 2023 12:39 pm EDT
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I love Red Rooster but your ads need to be reveiwed. One makes stealing ok the other shows no empathy fo the other person and the actress is wooden. Your other ads have been ok why resort to these bad ones

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Donna 211
GLENORE GROVE, AU
Mar 20, 2023 2:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

My rooster roll looks like it fell on floor was pick up & wrapped & given to me. I bought this roll 13/03/23 @ Kurri Kurri NSW. I am a long time red rooster fan but this is not up to standard

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Candice Carter
, US
Mar 12, 2023 5:06 am EDT

Your current TV commercial depicting a youth laying on a skate board to steal a box of your product from a third party is amoral. It certainly glorifies youth crime when that should be the last thing your message advocates. It should be withdrawn.

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Siegi Eyre
Mandurah, AU
Feb 19, 2023 7:18 pm EST
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I want to complain about ad which makes it okay to steal.

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Ricky leigh
, US
Jan 21, 2023 9:22 am EST

So if I have a kid in the car and use don't like him U can't just not serve me ok and U picks your bum and served a customer Charnwood store use all need to b sacked friday night use r a [censored] lot now I might go into this and do use all a favor

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Wendy Lindberg
, US
Jan 04, 2023 2:25 pm EST

I am discussed that I payed $7.95 for a rooster chicken roll and the roll is extremely small to the one o bought before Christmas

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30melissa
Perth, AU
Dec 26, 2022 3:21 am EST
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Went to the armadale location drivethrough Sunday evening about 5:20 approx. My email is mythreegirls.md@gmail.com

Missing items was 2 chicken roll meals and the 10 pack cheesy nuggets.

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Susan schaper
Mudgeeraba, AU
Dec 25, 2022 11:22 pm EST
Verified customer This comment was posted by a verified customer. Learn more

17th Dec 2022 at approx 5.00pm I purchased 10 nuggets and a bottle of water.

When I got home I consumed them , However it was short lived . I chocked on something sharp. Upon looking at the nugget I found chook feathers. With sharp bits attached to them .

I think the health dept should be informed .

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Toni-Lea
, US
Nov 22, 2022 8:28 am EST

I ordered a rooster roll from Queanbeyan red rooster and when I got home it didn’t have gravy on it and when I go to other red rooster stores and order the same order it canes with gravy

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Theresa Rohweder
Cleveland, AU
Oct 10, 2022 8:18 pm EDT

This is the second time we have bought a full chicken and it has been under cooked with blood through it. The first time we just threw it out tonight I took it back. Totally ruined our dining experience 27/9/2022 6.30 pm

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Lucasrooster
Gladstone, AU
Oct 02, 2022 1:55 pm EDT

Beau and Mitchell were absolutely incredible. I had just had a loss in my family and those fellas kept me together. I had ordered a ripper roll, but the boys told me chicken is amazing. I had ordered some fried chicken and my life turned around. The boys at Gladstone red rooster are the reason I am alive today. Thank you so much fellas. I love you

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Jenny turoczi
Shailer park, AU
Sep 27, 2022 12:44 pm EDT
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Delivery of my order was wrong and got someone else meal I paid $83.95 and when I asked for my money back I did not get it I am not happy with red rooster at all. I would like a phone call back [protected]

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Millalee
Kellyville Ridge, AU
Aug 10, 2022 7:01 pm EDT

I wen to Red Rooster last Saturday night at parklea nsw bout 6.50 pm I oredered a whole chicken small potato and gravy and small chips I live not even 5 minutes away and whole order was cold even down to the bottom of potato gravy not happy at all.i

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Mary Basevska Damjanoski
, US
Jul 27, 2022 5:31 am EDT

I purchased dinner box for $45 from kingsway red ruster today at 330 the chiken looks like its been sitting in oil for a few days tast very bad I would like my money back service is bad I waited 15 min very disappointed

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Christiaan Viljoen
, AU
Nov 13, 2018 7:17 pm EST
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Bought a full chicken with cous cous in the middle...same as Woolworths and Coles hot BQ chickens?nothing special about Red Rooster!wont buy from them ever again!No wonder the store was empty and KFC was full!we are new to Red Rooster and also the last they will ever see us again!

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Peter makepeace
, AU
Nov 13, 2018 3:51 am EST
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I was promised a refund by Springwood store for 58.53 last Wednesday night I still have not received the refund
Order was place online for 4 Valeena street rochedale south 4123
Order was placed on Wednesday 25/1 was told refund would happen on 27th due to public holiday still no refund

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TylerMason1
, AU
Nov 12, 2018 2:42 am EST

This website isn't actively reviewed. To ensure you receive the best possible response and resolution, please contact us via www.redrooster.com.au/contact/feedback otherwise your feedback may not be responded to.

Thanks!

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Natalie0989
, AU
Nov 11, 2018 12:30 pm EST

Hi i purchase chips and whole chicken and gravy tonight for delivery i get the chips they we basically one little hand full i order a family chips it usally feels four of my kids tonight it did one i rang the store basically told so is there anything else it ridiculous u already charge big amount to eat so i expect quality.

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Mystic_angel_02@hotmail.com
, AU
Nov 05, 2018 12:37 pm EST
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We waited for over 45 minutes for our order only for them to not have the whole order. It is the same everytime we go to this store. Slack service, no one making up orders not enough staff or food cooked at all opening times of the day. Sick of getting wrong orders as well. You need to look at this store it is terrible. No customer service

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Stacey Griffiths
, US
Oct 31, 2018 5:04 pm EDT

On Saturday night the 6th of may 2017 i order my meal at 7.20 it didnt turn up until 9.15 the guy said he had no change as i onky had a $50 ge took my money said he will be back with my change in 20 minutes most nearly 2 hours later im still waiting for my change and my food was cold i refuse to get food from red rooster melton Vic 3337

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Eric Wright
, AU
Sep 19, 2018 5:27 pm EDT

Chicken is way too salty to eat and potatoes used for chips are chewy and tastes horrible Miami falcon and halls head mandurah. Yuck. Yuck.

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Aj000
, AU
Sep 20, 2018 4:36 am EDT

Chicken was green inside we bought a roast dinner chicken was not cooked and some of chips were green

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Triciac1963
, AU
Sep 20, 2018 2:06 am EDT

Hi there, last Saturday I accompanied a young man with a disability to the Supercars at Eastern Creek. Whilst there we decided to have lunch, however were totally disappointed at the prices, expecting normal high st prices. We could only afford a regular fries.$6 ? Why do you charge so much at these venues ? Felt totally ripped off

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April Gerrard
, US
Sep 18, 2018 11:34 am EDT

I ordered at 8.55last night I got my order about9.37 it was cold and yuck I PhD today they lady said she would only give me another order if I brought back everything I purchased I drink the drink and the burger is a 14 eaten she says the whole thing back...if it was nice I would if eaten it...I paid 27.49 I want a refund please

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Pammy Do
, US
Sep 10, 2018 8:28 am EDT

I’m not happy with the Deeragun store in Townsville. I tried to order 5 of the advertised $5 quarter chicken, small chips and 250ml coke deal and was refused. If they are not available they should not be advertised on your website as available.

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Dakota early
, AU
Aug 20, 2018 1:23 pm EDT
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I Placed an order at 2:20pm on the 19/02/2018 and i did not get a call bak saying my order was being processed until 4:00pm that day.

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Alan J Paul
, AU
Aug 15, 2018 11:24 pm EDT

Camp Hill Store
3.50 pm on 18/6/2018
ordered family chips and 600mm Sunkist
$ 10.+
Asked to have points added to card
Refused by operator
no receipt offered
asked for manager, .. refused
chips cold, .. no salt, disgusting

Never visit there again
Rude, berative staff
waste of $10+ & time and effort
will pass on to all who listen

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Steven bezzene
, AU
Aug 14, 2018 6:24 pm EDT

Found two thick black hairs in the Mac & cheese roll in the cheese sauce I was disgusted that a well know business could be so unhygienic, I don't know what that employee could have herpes sti I don't know its disgusting

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Alan J Paul
, AU
Jun 18, 2018 1:42 am EDT

Brisabne, Australia

Add a Comment

Camp Hill Store
3.50 pm on 18/6/2018
ordered family chips and 600mm Sunkist
$ 10.+
Asked to have points added to card
Refused by operator
no receipt offered
asked for manager, .. refused
chips cold, .. no salt, disgusting

Never visit there again
Rude, berative staff
waste of $10+ & time and effort
will pass on to all who listen

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Tony Arthur
, AU
Sep 06, 2017 9:28 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been going to Red Rooster for many years now and the only hot chicken that I buy.. I have been a royalty member for a couple of years at least... But yesterday I purchased a whole chicken and a regular crunchy slaw. The chicken was small and dry ( unusual ) and the regular slaw ( I would hate to see a small tub )... for $19 mind you ... Should have bought a coles chicken for $10... would have been bigger... On departing the drive through, I noticed a sign for a whole chicken, chips, peas and gravy.. for $20...You would think the attendant would have told me of the deal...for an extra $1.. I will find it hard to get stung again from Red Rooster in future, and will go else ware.. NOT HAPPY... Tony Arthur

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loismaud
, AU
Jul 06, 2017 5:26 am EDT
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today is the 6/07/2017 a girl came nocking on my door with an order I did not order . On the day before (5.07/2017 I received the exact same order which I had ordered and payed for happily but the one that came to the door on the 6th July I did not order and sent back I was charched just over $25 ; this same thing happened about 12 months ago twice I made a complaint and was told both times I would receive my money back but never did; Red rooster now owes me over $75 as I have not received money or food I will be posting this on facebook unless I get my money or food to the value of

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pete r
Fareham, GB
Apr 22, 2011 3:33 pm EDT

two co op stores, less than 50yds apart..one selling single cans of red rooster at £1.o3..the other at 89p!.another store 3 miles away same product 99p!..e.mailed co op complaints to ask why the price difference..no reply! shall continue to e.mail till they DO reply...be aware, , co op will rip you off!

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Drifta
Ryde, AU
Oct 13, 2012 2:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered 2 chicken and salad combos and a regular chips which totaled $28. The Salad was 3 thin slices of tomato and lettuce... The chicken had no meat on it, a quail would of been more of a feed! When we walked in to order we where ignored for about 5 min while 1 girl was talking into the drive through head set and everyone else was out the back talking. How can these places get away with such thieving? Bloody disgusting!

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sockgirl
, US
Apr 30, 2016 5:21 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Ordered a meal at red roster Alexander heights wa when i got home some of my meal i ordered was missing and also ordered potato and gravy and just got gravy, as it was rain heavy decided not to go back and just decided not to go theere again. My son convinced me to write this complaint as it has happenned to him before there too and also to some of h is friends. I feel that this store is making mistakes and needing to be told of this issue. Thought you needed to know this.

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sockgirl
, US
Apr 30, 2016 5:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

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