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Red Roof Inn
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1.2 508 Reviews

Red Roof Inn Complaints Summary

29 Resolved
474 Unresolved
Our verdict: If considering services from Red Roof Inn with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Red Roof Inn reviews & complaints 508

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5:34 pm EDT
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Red Roof Inn very rude people

I stayed here on march 27th till the 28th, when we awoke in the morning my 3 boys 5, 6, 8 got up and went to see if they had a breakfast but they didn't so we were going to pack up to leave for breakfast while we were loading the car the boys were being boys and playing around, it was 9 am. When all of a sudden a Really transient looking woman appeared and began yelling at my children, she was in the doorway of room 107. SHE WAS SO BILIGERANT AND RUDE, i was afraid to stay to complain to the manager, and felt if this is the type of people that stay at this hotel it really didnt matter, it also looked as if she had a larg white dog and a little black dog with her and i wasn't going to chance getting bit, so we quickly loaded up and left, I will never stay at a Red Roof again, I guess I should thank that lady she saved my children from maybe being attacked by some one someday.

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dschwartz7
Bastrop, US
Jun 05, 2011 12:13 pm EDT

In most establishments like Red Roof Inn breakfast is put out around 5am. That is because they cater to a majority of construction workers, highway workers and business travelers. These people get up pretty early so by 9am breakfast is usually over. Next time find out what time it is served, what is served and when it ends.

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7:10 pm EST
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Red Roof Inn they have bugs

Attempted to sleep at the Red Roof Inn in Salem, New Hampshire on Dec 2, 2009. Took a room on the first floor. The room smelled bad and the linens were dirty with human hair and had burn holes all the way through. 2 hours later I awoke and found bed bugs on the bed and on the floor. I had my money refunded after a month, but thought this place should be leveled. Don't stay there it isn't worth the worry of infecting your luggage, vehicle and your home! The new manager said she'd call and let me know if they found bugs. This has never happened as of 1/19/2010.

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Eye for quality
Eatontown, US
Oct 30, 2010 1:27 am EDT
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The one I stayed had cockroaches.

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9:46 am EST
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Red Roof Inn overcharged

My husband, young son, and I were recent guests at a property in Belleville Michigan. Arrived Thursday/Friday at 1 a.m. after a 5 hour drive, took everything into the room, unpacked, was getting ready for a shower and oh my god was the room a disgusting mess... urine everywhere in the bathroom, as if someone had a peeing contest. It was evident that this room was not cleaned properly in some time! Then they moved us to another room, had to repack and move everything to an upper floor in 10 degree weather. The next day we walked to and from a local restaurant in 18 degree weather and upon our return our key cards didn't work and had to go back down to the office to get that corrected at which point my son had an asthma attacked because of the amount of time breathing the frigid air. Checked out on Sunday...came home and checked my account online...was overcharged by 1 day as well as for "safe" charges. Uhhh didn't use a safe...? Anyway have been on the phone with that property as well as customer relations since. Their guarantee taken right from the website...Our Guest Service Guarantee. Our Committment. Your Guarantee. The Red Roof Guest Service Guarantee. Your satisfaction is important to us, so we guarantee it! If you have a concern during your stay, please let us know. We will make it right. If we can't resolve the concern, we don't expect you to pay...it's that simple! Thank you for staying with Red Roof.
We will see..."don't expect me to pay"...because that's what I'm shooting for! And take note of the spelling of “commitment” this from a company that sold for $1.313 billion dollars? WE WILL NEVER STAY AT A RED ROOF AGAIN!

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3:51 am EDT
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Red Roof Inn horrible hotel... stay away

I booked this hotel through Priceline as a two-star hotel. When my daughter and I arrived at mid-night, there was no clerk just the bookkeeper checking guests in and he clearly had no idea what he was doing. I asked for a newly remodeled room...what a joke...the bathroom floor was all moldy, the tub was moldy and metal was showing through the tub, the vent had no cover and spiders and nests were living there for some time, the floor had not been vacuumed for some time, there were no tables or chairs, the curtain was half hung, and the bed sheets smelled badly. The parking lot was full and only had enough spaces for about half of the rooms so we were sent down the road to rent a space from another vendor. This hotel was a dump and should be rated minus two. Priceline is not taking ownership of this complaint and the Red Roof Inn policy reads 'If you are not satisfied, we will refund your money!" I am still waiting! By the way folks, Priceline cannot be trusted either...the last time we stayed in Seattle through Priceline, we had a shoot-out in front of our hotel which was in a bad part of town and also not rated properly by Priceline as well! I think these companies are too big and feel they can rip us off...stay away from Red Roof, they are getting a lot of complaints!

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cardarelli
Holiday, US
Jan 23, 2010 1:30 pm EST

when travling from new england to fl., we stopped in williansport md. at a red roof inn. the free booklets said, free pet clean rest, on premisses, 53.99. guess what, no roomsd when they saw the booklet, when i explained the booklet was out dted and i would go somewhere else. they came up with a room 61.00. why, i still dont know. When we entered the room, it seemed clean, until, i opened a draw, there was a empty dounut box whith pieces of dounuts in it, the refeg, had milk in it, the remote for the tv didnt woek, and the 24 hr. resturant they said was on premesses, was a waffle house on the property, not premesses the best part is when i checked in, i wanted to pay cash, well ok, but you had to show id. and credit card why, because they claim too many drug dealers who klive locally had came there, so if they hold your acredit card number, and hold the amount of the room, (which you get back in up too 5 days) if theres anything wrong they keep your money. people be where of this hotel. you basicly get overcharged in my opinion because you pay cash and then they hold more money for days . i asked the clerk the next morning if the attorny general knew of this and all of a suddden i was given back 11.00 because the room was not clean.
we travel sometimes 4 times a yr. and never been to such a terrible red roof.

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dlakers
Davenport, US
Aug 14, 2009 8:47 am EDT

Priceline does not rate the hotels. Priceline just made the reservation.

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6:21 pm EDT
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Red Roof Inn Internet pricing and customer service

I got a price on the internet. Their website quoted me a 3 night stay for $116.98. When I booked the rooms, their reservation switched my resevation dates to only 2 nights for the same price. Their recap on the same page still listed 3 nights. I even printed the pages and to show them. I called Red Roofs customer service line. They told me that they had never seen that happen but they are having trouble with their internet site. Anyhow bottom line is they quoted a 3 night stay at a price and will not honor it. I told them I thoght it was wrong and I probably would cancel my reservations and they said they didnt care. I also called their head of marketing 4 days ago at their corporate office and he hasnt had the time to get back with me either. Shocking isnt it? False advertising or what. Stay away from thier website, and thier hotels if this is the way they do business. They just dont seem to care even when they admit their wrong.

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dlakers
Davenport, US
Jul 28, 2009 12:21 pm EDT

Even though its an honest error, they should have to honor the rates quoted.

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6:20 pm EDT
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Red Roof Inn - Awful experience

I was a Red Roof Inn employee and I was grabbed in the chest and my breast was shook, it also happened to another employee. I was chased by the manager while she was holding a sausage in front of her crotch screaming that its not big enough for me, while she was drunk partying with the renovation crew and some corporate employees during the renovation of...

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11:31 pm EST
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Red Roof Inn - Terrible customer service, unclean room

I rented a room for 1 night due to my wife and I losing power at home. We called the Reservation Phone line and asked for the closest Red Roof Inn to our home that still had power. I asked specifically for a NON-Smoking Room as my wife has asthma, I have sleep apnea and we are both sensitive to Smoke. After several short minutes it seemed everything was in...

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12:00 am EST
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Red Roof Inn - Overcharged and will not refund!

Stay away from Red Roof Inn. Particularly the one in Williamsburg, Virginia. We went for a vacation and checked out a day early. The bill was $247 and charged to a credit card for that amount. When I received the credit card bill, the amount billed by Red Roof Inn was $308. The corporate office refused to correct the charge saying it was the business of...

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Red Roof Inn Customer Reviews Overview

Red Roof Inn is a popular hotel chain that has been providing comfortable and affordable accommodations to travelers for over 45 years. The brand has received a significant number of positive reviews from satisfied guests who have praised the hotel for its clean rooms, friendly staff, and convenient locations.

Many guests have noted that Red Roof Inn offers excellent value for money, with affordable rates that don't compromise on quality. The hotels are known for their comfortable beds, modern amenities, and convenient locations, making them an ideal choice for both business and leisure travelers.

Guests have also praised the staff at Red Roof Inn for their friendly and helpful service. Many reviewers have noted that the staff goes above and beyond to ensure that guests have a pleasant stay, and are always willing to offer recommendations for local attractions and restaurants.

In addition to its comfortable accommodations and excellent service, Red Roof Inn has also received positive reviews for its pet-friendly policy. Many guests appreciate the fact that they can bring their furry friends along on their travels without having to pay extra fees or deal with restrictive policies.

Overall, Red Roof Inn is a highly recommended hotel chain that offers comfortable and affordable accommodations, friendly service, and convenient locations. Whether you're traveling for business or pleasure, Red Roof Inn is a great choice for your next trip.

Red Roof Inn In-depth Review

Location and Accessibility: The Red Roof Inn is conveniently located in a prime area, making it easily accessible to various attractions and amenities. Whether you're traveling for business or leisure, you'll appreciate the hotel's central location.

Accommodation Options: The Red Roof Inn offers a range of accommodation options to suit different needs and budgets. From cozy standard rooms to spacious suites, you'll find a comfortable and well-appointed space to relax and unwind after a long day of exploring.

Customer Service: The customer service at Red Roof Inn is exceptional. The staff is friendly, professional, and always ready to assist with any queries or requests. They go above and beyond to ensure that guests have a pleasant and memorable stay.

Cleanliness and Maintenance: The cleanliness and maintenance of the Red Roof Inn are top-notch. The rooms are spotless, and the common areas are well-maintained. You can expect a clean and hygienic environment throughout your stay.

Amenities and Facilities: Red Roof Inn offers a range of amenities and facilities to enhance your stay. From complimentary Wi-Fi to a fitness center, you'll have everything you need for a comfortable and enjoyable experience. The hotel also provides ample parking space for guests.

Value for Money: Red Roof Inn offers excellent value for money. The rates are affordable, considering the quality of accommodation and services provided. You'll get a great bang for your buck, making it a budget-friendly option without compromising on comfort.

Safety and Security: The safety and security of guests are of utmost importance at Red Roof Inn. The hotel has implemented various measures to ensure a secure environment, including 24-hour surveillance and well-trained staff. You can have peace of mind knowing that your safety is taken seriously.

Online Booking Experience: The online booking experience at Red Roof Inn is seamless and user-friendly. The website is easy to navigate, and the booking process is straightforward. You can quickly find the best available rates and make your reservation hassle-free.

Loyalty Program: Red Roof Inn offers a loyalty program that rewards frequent guests. By joining the program, you can earn points for every stay and enjoy exclusive benefits, such as discounted rates and special offers. It's a great way to make your stays even more rewarding.

Overall Experience and Recommendation: Overall, my experience at Red Roof Inn was fantastic. The hotel exceeded my expectations in terms of location, accommodation, customer service, cleanliness, and amenities. I highly recommend Red Roof Inn to anyone looking for a comfortable and affordable stay with excellent service.

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Contact Red Roof Inn customer service

Phone numbers

+1 (800) 733-7663 +1 (877) 733-7244 More phone numbers

Website

www.redroof.com

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