Red Roof Inn
reviews and complaints

First the reservations were made ahead time and paid for so we would have a place to change before our dinner with our out of town guests (we reserved 2 rooms). I called ahead and was told check in was at 3 PM. First I was ignored by Toby at the desk (no greeting or welcome just a glare at me!) He told me he had no rooms available for us and meanly told me that check in does not have to be on time. He told me he would call me when the rooms were ready and he did not. We went to dinner without changing! We arrived back and he still did not have our rooms and keys ready for prepaid rooms as he told me. Finally we go the rooms and he was very rude when filling out the car forms. When we got to our room 452 there were no towels or washcloths. I had to call to get some. The bathroom floor was dirty with dirt in corner and on floor. It smelled to high heaven of cigarettes and it bothered us, suppose tobe smokefree. I would like half of my money that I paid refunded since we got in our room very late. What an embarrassment with guests from out of town. Please send a refund to our credit card. You should fire Toby because he is very rude as a person at the desk checking people in. Very hostile. Please let me know about you refund decision.

I have been a loyal patron to R. R. I. since 2008. I've spent thousands and have actually gone out of my way to stay there even when I did not have my dogs with me for the reason that they are loyal to me... UNTIL NOW!
I sold my home in Arizona and drove across country to South Carolina staying at R.R.I. along the way. I got the news that there is a delay on the close of my condo and will need a place to stay a week or longer. I called R.R.I. to book a room and find the location only to be let down. I told them the terrible predicament I was in and they flat out didn't care. Because the location I was interested in, Myrtle Beach has no problem booking rooms they don't need to allow my two dogs. I literally begged them to allow me to stay telling them my truck is loaded and I'm cramped in the front with my two large, non-aggressive dogs and have traveled 2200 miles. I was stuck in a strange city with no where to stay and they didn't care and had no problem letting me know either! They said that at this location they only allowed one dog and under 60 lbs. At all the other locations I would walk the dogs right into the lobby and the workers there would go out of their way to make us all feel welcome. NOT HERE!
I was in a terrible predicament and all they cared about doing was showing how uncaring they could be. I had to spend hours going from one dive motel to another until finally I had to pay almost $100.00 for a night in a dump filled with cockroaches where I had to strip the dirty linens from the bed and replace them with ones the owner gave me to do myself.
Red Roof Inn treated me like a piece of trash. Never again will they get another penny of my money. I will sleep in the car first! I also don't believe for one minute this complaint means anything to them.
La Quinta has been treating me and my dogs like royalty for almost a week now and probably for another week. They accept up to two dogs at all of their locations and even large dogs except for their downtown Chicago location. They will be getting my hard earned money from now on. I just still cannot get over how badly they treated me. I am not a second or third class citizen!

Mike Sims

On January 28, 2017 my wife & I arrived at the Red Roof Inn. 652N Dupont Hwy, Dover DE 19901. After calling 5 hours prior to arrival the nightshift
Manager informed me that a room was available two full beds when I arrived.
When I arrived at your business I was greeted with total desrespect from the dayshift manager Mr. Vinjay Parat aka Vinny. He was very rude and loud informing me that his nightshift suprv was in fact new and didn't know what he was talking about. Mr. Parat not only refused to honor the agreement he basically sent me walking stating no rooms would be available until 2:00 p.m.
This gentleman should be retrained regarding customer service. He was extremely unprofessional and "BLATANTLY" unconcerned about servicing my needs.

Sincerely,
Yarmon D. O'Kelley, Ret. USAF
20250 Heyden Street
Detroit, MI 48219

I am a 53 yr. old disabled man who's traveling with my caregiver. We needed a room during a week of inclement weather. On Jan 11 in Portland, OR, I bid on the last available room which was at Red Roof Inn. It was more than I wanted to spend, being on disability, but glad to have it. We went to the room and my caregiver, Travis, checked it out for my safety. Immediately we both noticed roaches on the bed and wall and the one that was a completelunch disgusting; roaches crawling on the plastic wrapped cups by the sink. He talked to the Manager and checked out another room that appeared to be fine. In the morning, I was by the sink and noticed something on the light fixture. I reached for it and recoiled in horror when I discovered a used syringe sitting on the very dusty fixture, the Mgmt insisted was cleaned daily, but refused to come look at. An argument ensued between Travis and very rude manager who told us we had to leave. I pointed out his unprofessional behavior and asked why he was being like this and why he refused to come look at what I found. I have this all on a recording Travis had the wherewithal to record. I CANNOT believe that we were being put on the street in the middle of the week we paid for in advance over something so trivial . It makes no professional sense to throw a disabled man out on the street in 20 degree weather without a refund or relocation to alternative accommodations over what? I have over 30 experience in the Hospitality Industry and have never experienced such unprofessional behavior. I will contact the Better Business Bureau, the Oregon Lodging Association, local news stations, as well as my local business contacts and groups of businessmen that routinely travel and frequently stay at no frills hotels such as the Red Roof Inn. I expect to hear from you today, Jan 14 by 11:00 AM, the time we're expected to vacate the premises. You may relay this message through the same management of Red Roof Portland that set this into motion. I am very disappointed and angry my year had started off on such a sour note. Douglas P. Finnell
(Photos and Audio recording available on request)

Date: 13 Nov 2016 - Booked reservation 1 night (14 Nov - 15 Nov) through Booking.Com for hotel room at Red Roof Inn (West Port Plaza, MO) for 63.09...Paid by bank card...

Date: 14 Nov 2016 - Arrived at Red Roof Inn approximately 6:00 p.m...Reservation from Booking.Com was not in there system...I presented a computer printout of the email sent to me by Booking.Com...In order to get the room I had to pay again by card...This time I paid 69.21 for the room; however, they charged the card twice for the same amount...

Date: 15 Nov 2016 - Departed Red Roof Inn and pickuped receipt for the one night stay...

Date: 15 Nov 2016 - Arriving back home I checked by account through the internet and discovered that Red Roof Inn had indeed charged my bank card twice and that Booking.Com had charged my card for $63.44 instead of $63.09 and that Red Roof Inn (West Port, MO) had charged my card twice the same stay at the same room...

Stayed at the I95 and Santee location on Saturday Nov 5. When I registered they told me they couldn't print a receipt but would e mail me one. Still haven't received it. I took my shoes off walked to the bathroom in my white socks. The carpet was filthy. In the morning when I went to take a shower, there was no hot water. No water was coming out of the faucet so I did not get to take a shower. Room also had a foul smell. There were no other rooms at nearby motels so I couldn't leave. Would like my money returned.

I heard about the Redroof Inn so I decided to stay a few nights.. Upon my arrival I noticed the stinch of mildew and smoke in the hallway. Entering the room, the bathroom was half cleaned, the floor was dirty and had not been mopped in days. The maintenance man was extremely rude! Overall my experience at the Redroof Inn was totally unsatisfactory. I recommend to try the "Holiday Inn"= It's a four star hotel, when RR Inn is only a 2 star.

I came in to pickup some paperwork for my husband from his employment previously as I was required to have it for unemployment. When I came in the employee was very beligerent and confrontational. I asked him when I could expect the rest of the paperwork since it was only partial, he said he didn't know nor care, at this point I stated "well that's a gray area" and he started screaming in the lobby in front customers and everyone Yes I'm gay, Fyou, get out of here you f'en c--t, filthy language, called me every name in the book, I asked for the paperwork and he tore it up in front of me and threw it. He then threatened to call the police, I advised that he do but instead he screamed louder until I left just to not deal with this. I've been in customer service for many years and had I ever used language like that I would be fired in a nano second, but the manager and this other person are "involved" so I see no punishment coming. I've contacted every one I can, tried to file complaints, no one wants to deal with this. So, this person is allowed to be in a professional position but will talk filthier than a drunken sailor, that's ashame and a poor representative for the company. What can we do to not let this happen, or he just does it, and it's okay?

I have attached a sample of photos of a room I was checked into at the Red Roof Inn 400 Corporate Cir, Harrisburg - North on September 2nd. We had reserved 2 rooms online for 2 nights and my card was charged $322.18. Right when we walked in we were met with a strong odor of smoke and animal feces. We then discovered moldy, rotting food in the microwave, mold in the fridge, urine on the wall of the bathroom, dirt and mold all over the rest of the room. We did not even go into the 2nd room. We attempted to get the front desk person (she refused to give her name 3 times before finally claiming it was Debbie) to clean it, to move us, anything, but they refused. She told us we could leave and then refused to provide us with a refund. This is not safe or healthy for any human being to stay in. There was also a nude man running through the hallway harassing guests, the police were actively searching for him while we tried to get a resolution to the unsanitary conditions. My children were not safe there. It's been over a week and they are still refusing contact, refusing a refund, the only response I've gotten from Red Roof is from whomever runs their twitter page. We could not safely stay in the room. The room was misrepresented to us on the reservation. They probably rented the room and obtained double pay for it. We are owed our refund of $322.18.

I stayed at the Red Roof Inn in Saint Louis May 31-June 1, 2016. The toilet wasn't clean and there were sticky spots on the furniture where former guests had set drinks. Also, the message indicator light blinked constantly, but there were no messages.

I cannot begin to describe my shock and dismay of the hotel encountered on a road trip. I have never experienced anything like this in my life and I've traveled coast to coast in the US, and traveled throughout Europe. I could not take a shower and we didn't even remove our clothes. As you can see, the sheets looked slept on, the towels were gray with hair hanging from them and there was hair in the tub. The microwave was dirty and the refrigerator leaked. The door frame did not fit properly. The entire room and floor were filthy. I got about three hours of sleep before continuing my travels. Of course, breakfast was not provided and the clerk stated he'd asked booking.com to update their website. Be aware this is NOT a Red Roof Inn as you know it. It is a Sleep Inn that is under construction. I was lost looking for the Red Roof Inn sign. The photos tell the story. I was given 20 percent off but it should have been free. The hostels I have stayed in were luxurious compared to this. It's sad that Red Roof Inn is allowing this deception in advertising. DO NOT WASTE YOUR MONEY HERE!

I checked in to the Red Roof Inn Lithonia Ga and I checked by credit card and I was charged twice for the room I called front desk and was told she didn't see how I was charged and that she would call me back so after 30 minutes I went back to front desk and she said she did charge me twice and all she could do was void the transaction, when she voided the my card company says it will take 31 days to show back in my balance and I'm here traveling from Jackson Mississippi and I have no money to return home, because of your attendants mistake, I need some resolution immediately, my name is Memory Webb my number is [protected] email address [protected]@yahoo.com

I am complaining about the location of 5171 Brook Hollow Pkwy, Norcross, GA 30071
Phone:[protected].
the smell so bad in the room, next there were roaches in the room, the place look dirty, the staff wasn't helpful, the door wouldn't shut closed, I couldn't sleep there so I slept in my car, the only thing that was good was the shower, dirt across the floor, , Lights didn’t work, No working electrical outlet, no A/C or heat, stains on the walls and ceiling, The chair was old and tore, needs to be replaced. Now I am sick and wasn't before I enter the room.Will never stay there again, and would not recommend for anyone.
I never received an receipt., Luckily they charged my card so I know the price Will never stay there again, and would not recommend for anyone.
I left a message for the manager and never heard from anyone. That was the worst service and location that I ever seen. I didn’t feel safe or appreciated as an customer. Honestly I don’t think I deserve to pay for this room, $68.73. I been to a lot of redroof before and every time I did I always had good place to stay and no complaints.I WANT MY MONEY BACK NOW!

I booked a room in Muskegon heights on wed Feb 10th 2016 to come visit my son I booked this hotel for price and because it had a pool I was very disappointed when we checked in to find out the pool was not accessible. I feel we should have been offered a discounted price or something for it not being able to be used. I could have had one closer to my sons but chose this one because of the pool. I would please like a response to this complaint I did sign up for your rewards but if I can not have what is offered on your website not so sure I want it.

thank you

Teresa Baker
[protected]
[protected]@hotmail.com

We had a group of 8 we had 2 rooms side by side. We were going in and out of both rooms. Some time while we were going back and forth someone stole 730.00 in all from 3 of our ladies. We called the police to report it so they could check the camera footage. The front desk staff did not want to cooperate with the police. As we were pleading our case to the front desk staff they were smerking at us almost laughing. I had him call the owner who he would not let us talk to. To let him know of the situation. The owner told the front desk staff to cooperate with the police. I would not stay at this location. If you have no other choice and have to. Sleep with your money or lock it up in a safe place in your car.

My room - Toilet would not flush, coffee pot did not work, outlet did not work, door would not shut when going out without key card. Blood on sheet. Pubic hair in shower. The font desk worker would not give me a receipt when leaving stating she couldn't because I booked the room by Internet. . I thought my room was 61.00 with tax and I was charged 78.00 She would not give me a AARP or a Triple A discount.. No offer for a refund or a free night, Needless to say I would not stay at that Red Roof again anyway. Most Red Roofs are decent. They wanted to blame housekeeper. Not her fault.. I am not one to complain but this hotel is giving Red Roof a bad name. Also the refrigeration in breakfast area was poor. Not cold at all. Food and milk stored there. I wouldn't eat or drink anything. It is newly owned and really needs looked into. This incident occurred on 1-2-16 to 1-3-16. Thank You

This redroof have new owners and it shows. I visit here on 11/28/15 to start she charged seventy dollars for a room the bed is very low to the floor when they used to be high and slept very well but now they are very uncomfortable. Spots all over the blanket, the bathroom had mildew on the shower curtain, black stuff all around the tub and the tub was not cleaned at all the sink was dirty as well. How are you going to charge that amount but your rooms are filthy and bed are hard you can feel the wire ...Please bring back the previous owners they really took care of this hotel but now it's not worth the stay...very pissed can I please get a refund. My contact info [protected]@gmail.com

Reserved a Non-Smoking Superior King at this location 24 days in advance, in Sept 2015. Vips Patel, the General Manager, did not honor my reservation (even with written proof) and assigned us a substandard room at the same price. When I complained, he did not honor the Red Roof Inn "No Hassle Guarantee, " but gave us a discount of $20/night. Trust me, we slept with one eye open, as the room was disgusting. We would have left in an instant if the hotels weren't experiencing a sell-out weekend. Wrote to the Corporate Office, but received a form letter stating that they would take corrective measures, but no mention of compensating us for our inconvenience. We believe that the No Hassle Guarantee should have been honored or, at the least, that we be given a free night certificate for future use.

Having stayed at the Gallup, NM Red Roof Inn two days earlier, we were relieved to find a Red Roof Inn in Madison, AL. We loved the Red Roof Inn at Gallup, NM and had come to trust Red Roof Inn as a comfortable, affordable, pet-friendly, and nicely furnished place to stay. Unfortunately, the Red Roof Inn in Madison, AL was atrocious and I am astounded that Red Roof Inn would put its name and risk its brand on such a decrepit, run-down, and unsafe building. The windows were not insulated from the noise of the highway right outside the building, nor were the walls insulated from the noise of the customers staying in adjacent rooms and partying and doings drugs all night. I understand that loud customers are not necessarily the hotel's fault, but poor insulation is the hotel's responsibility. The walls were moldy and, as you can see in the attached photo, crumbling. The refrigerator leaked so that when we awoke, we immediately stepped into a cold puddle of water. The furniture, bed spread, and cabinets were old and out-of-date. The shampoo came in a plastic bag like a packet of ketchup. The pillows were deflated and yellow and gray, so I covered them with a towel to sleep on since I didn't trust their cleanliness. There was only one trash can, so if I was in the bathroom or kitchenette, I would have to walk past the bed to throw away trash. One of the lamps was missing a lightbulb. The carpet was so threadbare, dirty, and stained, that my dog wouldn't even sleep on it and ended up sleeping on the bed with us. Stains and tears on the lampshades, unpatched holes in the wall, even the phone was disgustingly dirty. The curtain was held closed by a string and duct tape. The Do Not Disturb sign was peeling. Hardware on the doorknob was falling off. Continental breakfast consisted of stale slices of bread in a dirty plastic container and Tang. The Red Roof Inn we stayed in Gallup, NM was beautifully furnished and well-kept, with wood laminate floors, the complete opposite of the Red Roof Inn in Madison, AL. I feel like we were deceived by our prior positive experience in Gallup, NM and the "Red Roof Inn" sign on the front of the building in Madison, AL. This motel clearly was not up to the standard of the Red Roof Inn we stayed in Gallup, NM and has ruined our trust in the Red Roof Inn brand. Heidi Cordes, Franchise Operations Director of Red Roof Inn sent us a voucher to compensate us for our poor visit, but she sent it to the wrong address. I do not want a voucher, I want a refund. Please refund me now.

I arrived at the Red Roof Inn in Fresno, Ca and could not believe the conditions of the grounds . It was trash and cigarette butts everywhere. The wallpaper was peeling off, the bathroom looked old . I took a shower with my flip flops on ! The pics on there site does not reflect how it truly looks are the up keep of the property. When I checked in the receptionist never told me about breakfast but a white male Caucasian checking in before she mentioned it to him... I would not have eaten it anyway seeing how the office lobby looked...the room was not cleaned daily ! Wow ! I had to ask them to clean my room. The housekeeper stated they don't normally clean the rooms daily ! This is unbelievable ! I never stayed anywhere where they don't clean the room daily... The staff is totally un professional !they should a episode of this hotel so they can see how poor its run if they care at all... It should be shut down if they don't remodel it ! Also every time I left out of the room, I had to have my key rekeyed to get in. Reallly ! I complained to the manager and she said sorry and gave me a coupon for 15% off my next stay ... Who in the world would make the same mistake twice ! She should discounted my bill ... She didn't really care...