Red Lobster
reviews and complaints

After watching ads on tv all week about red lobster's king crab legs, my wife decided that was where she wanted me to take her for her birthday dinner which was yesterday sunday july 17th ! that his her most favorite of any seafood dinner ! after we were seated and given menus, my wife told the server " i know what i want without a menu! it happens to be my birthday and i would like the king crab legs " ! when she was told by the server "we don't have any" in those exact words, i have never seen such a disappointing look on my wife's face in our 30 yrs. Of marriage ! thus is unacceptable and inexcusable ! red lobster should have not continusly ran the ads if there was any doubt about the availability ! will never go there again !

My experience at Red Lobster today was terrible! The restaurant was basically empty, however, we were stuffed in a little table with a waitress with no experience. We begged her for bread. We asked simple questions about the menu and she was unable to answer anything. The meals were fine except when we asked for a few extra items. We felt as though we were asking for too much from the waitress. One of the deserts contained hair, but we were disgusted at this point and left it on the table. We spent between two checks 180.00 plus a 12.00 tip. We couldn't offer 15% considering our terrible experience.

Red Lobster in Rockford Illinois is a terrible place to work. I had worked there for 5 years before they fired me for "lying" on my application. My lie was the least thing they needed to worry about like, the stealing of people's belongings, sexual harassment from a certain female manager Debbie Anderson, racism, cutting employee hours for managers own financial gain. That's just some of the BS that was going on. Also having 4 mangers in house and 1 district manager all telling you how to do a certain job but in five different ways. The treatment of kitchen staff is crazy too. Cooks are not allowed to have drinks by them or taste the food even if it is extra but the servers are on their phones, eating, drinking, or trading prescription pills with certain managers. The managers are all complaining about spending too much money on supplies and extra hours, but they must being doing fine if they all buy new cars in a year's time. Insurance is a joke also. I'm not saying everyone is bad but some individuals get off on throwing other people under the bus there. I'm not saying I didn't lie on my application but after 5 years of service with no problems I think it's BS that I had to be let go. This shows me that Red Lobster corporate doesn't care about they're employees only money. I will never go back to this restaurant again and will spread the word around about this terrible place and the way they treat their customers and employees.

June 9, 2016

I took my husband to eat at Red Lobster-Texas St., Bossier, La. We ordered 2 of the better meals an they were both awful. My husband ordered the butterfly shrimp and what he got were small over cooked shrimp--hard as a rock.
I order a combination including lobster an it was all awful--the tiny piece of lobster I got was like chewing a piece of rubber.

I paid $42.43 for garbage I wouldn't feed my dogs.
I hope they enjoyed my 45 dollars as it will be the last they get.

This is copy of my Master Card payment.

Account History
Date Range: April 2016
Card Number :XXXXXXXXXXXX6554

04/01/2016 12:35:45 RED LOBSTER 0664, BOSSIER CITY, LA CASH PURCHASE $42.43

My husband and I went to Redlobster at 7 PM on 2/15/16 to celebrate my birthday and avoid Valentine's crowds by going a day later. When we arrived we noticed many unbussed tables and 2 sections of the restaurant "closed" and people waiting in the lobby. The hostess told us there would be a 40 min. wait. Another man said he had been waiting 1 hour already. The manager said they were understaffed and she had calls out for workers to come in. It was already 7 PM. What a disaster-we left.

On January 28, 2016 I and my party of 9 had dinner at Red Lobster on Auth Road in Camp Springs MD. It was my Birthday dinner. The food made several of us ill, myself included. The morning of January 29, 2016 I awoke to stomach cramps and was late for work due to my stomach being upset and having to remain on the toilet for 30 minutes. One of my daughter had to remain home from work due to her stomach not feeling well, another daughter felt sick as well. No one in my party really enjoyed their food. The popcorn Shrimp was over cooked, the Salmon had a funny taste, the fries were close to being burnt, the Lobster dish was bland, ect. The time of our dining at this Red Lobster was around 8:30 p.m. our server's name was Allan, he was a great server not blaming him but the cook or the cleanliness of the preparation area must be the problem. Myself along with ALL of my party have decided we won't come back to that Red Lobster the only thing on point were the biscuits. Thank You
Here is my contact info Barrie Tatum [protected] anytime or [protected] M-F 8:00 a.m. until 5:00 p.m.

In 1994, Sue Stinefast Grabowski hired Melinda Vander Vieran as the new manager at Red Lobster Brown Deer in 1994 after Justin Matherne got fired.Melina cost me and the other Red Lobster employees their jobs.The other co workers walked out and quit because of Melinda's craziness and foolishness.I quit Red Lobster because of Melinda cut down my hours and she never gave me a raise at Red Lobster.In mid 1995 Melinda got fired for stealing money from Red Lobster.In 1994 and 1995 Melinda got greedy and start stealing money from Red Lobster. Sus Stinefast Grabowski hired managers Ed Travis and Johnny Moore at Red Lobster Wauwatosa.They were evil and crooked too at Red Lobster Wauwatosa in 1996. Do not work at any Red Lobster in the United States especially Wisconsin!

I went in today 8-3-15, and ordered Admirals Feast, the Food was burnt and dry very Bad tasting. I had a hard time getting My Water glass filled, and I asked for the Music to be turned down they lowered the music for 5 minutes and then the Music was Blaring Like a bad Night Club, I got My bill for 49.00, for me and my wife, This was a bad Event for us, and I will drive some where else to eat, these People are Rude and do not have Manners!

Hello, my name is Arielle Holmes. I'm currently employed at Red Lobster located at 170 Wolf Road. I have only been employed there for 2 months and already have many issues to discuss. On Monday May 4th, I sat down with a Manager by the name of Jeanie. I informed her that I may be putting my 2 weeks in due to me getting a job at AFLAC as an Insurance Marketing Coordinator. I currently attend SUNY Albany full-time in Business Management and Marketing. Finding out that I received a job in my field was an opportunity I couldn't give up. Jeanie asked if I wanted to work both jobs. I told her that I would, but I'm not happy working here. There's servers who pay hosts to seat them more tables, despite my 5yrs of serving experience I still get seated 2x LESS than other servers, and communication is lacking between General Manager Krystal, and the rest of her staff.Jeanie respected my decision, we ended our discussion with a hug and I informed her that I would personally inform Krystal with written documentation. When I returned to work on Friday May 8th, I decided to wait til the tend of my shift to inform Krystal. Within an hr, a big party was getting setup in my section and Krystal tells the hosts and 2 coworkers of mine that because I'm leaving Red Lobster she's giving the big party to someone else and taking tables away from my section.As a General Manager, I feel as though that was very unprofessional and vindictive.Krystal decided to talk about me to everyone else, just because I got a job in my profession. I had no idea that I would be penalized for respectfully giving my 2 week notice. Since I've been employed a total of 5 employees have left or put in their notice, 1 fired because of calling corporate on Krystal. I do hope this changes the way things are done at this location. I regret taking this position and do not plan on ever returning to this restaurant for work nor dining in it. I have never been discredited due to me choosing a favorable outcome in my future

People, stay away from www.redlobster.com. we attended this place, but it was big scam. The services and attitude were the worst. As well as we ordered one dish, but the waitress provided completely different and refused to change it. She told me that it was what we ordered. Wtf? We were shocked with such attitude and services, so be aware when you attend this place. As well as share your views about them.

The food was disgusting. The clam chowder was flavored water that obviously came out of a can. I had to douse it with salt and pepper to eat it. The salad had no color to it and had no taste to it. It too obviously came out of a bag. The shrimp linguinni was floating in a greasy substance. I took 3 bites and put it aside. The waiter saw that we really didn't touch most of our food and asked if it was ok. We should have never paid for it! But...we said it was just ok. Half way thru I heard my wife's stomach grumbling and she heard mine. We both had to use the bathroom 1/2 way thru the meal. I actually threw my left overs away in the bathroom. We had to pull to the side of the road because we each thought that we had to vomit. The food was disgusting and processed! We filled out the survey like the waiter told us to and Red Lobster NEVER contacted us per our request. HORRIBLE!

I am a single mother on a low income. I took my son to Red Lobster in Mesquite, TX where we have eaten on occasion, usually with a gift card. But with a $25 gift card, I'm still spending $50 for what should be a high quality meal. I could have gone to Applebees if I wanted to spend less for comfort food. We went to Red Lobster on a Monday evening to avoid the crowds, and we were seated quickly. My son & I both ordered the king crab legs and we waited 45 minutes. We were hungry & the salad and bread were gone by the time our entrée arrived. I noticed every one of the crab shells were slit open, but I didn't think much of it until I tasted it. The crab was rancid - it tasted old and freezer burned. Apparently it had been frozen, and I think the cooks split the shells open to attempt to hide that they were freezer burned. But I know how teenagers and young adults are these days, working as servers and cooks while they can't stand to be there. If you complain, they will take your plate back but then they will spit on your food or something. So I didn't complain - I paid the $75 for the spoiled crab but I will never go back to ANY Red Lobster again. That's way too much money to spend and very dangerous for the paying customer to be served spoiled seafood.

On Wed the 4th of September, I met my son and grand daughter in Fredericksburg (Red Lobster) to celebrate my Bday.I always meet my son there, because he lives n Maryland n I live N Richmond, va.and that's the half way mark. The employees @ that Red Lobster has absolutely no training n customer service .I was setting on the porch waiting for my son and I think it was a shift change, I can tell you around 8 employees walk right by me, didn't speak or nothing, once inside the service was terrible, no smiles from the server or nothing, they need to start having customer service classes for their employees .I'll Find some place else n Fredericksburg to have my Bday Dinner. We Spent around $50.00 on our meal. If I'm spending money n Red Lobster @ least give great customer service.
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The Red Lobster Restaurants in Georgia-Carolina, all are known for supporting job discrimination against African-American men- wrongful terminations, and failing to keep them employed! But also Red Lobster has a growing bad reputation for cheating customers, on the quality of seafood that they eat there! The seafood portions continue to get smaller and smaller, and the food gets more over-priced, and as always; the customer service by restaurant managers & servers continues to get worse and more unprofessional! That's why I stopped eating at any Red Lobster restaurant, and many others are doing the same! So save your money, if you want good seafood & restaurant service- EAT SOMEWHERE ELSE!

The Red Lobster Seafood Restaurants (overpriced & lousy food service) in Augusta Georgia HAVE Lousy Restaurant management; the manager Beverly, is incompetent and continues to hire bad employees! The seafood is way overpriced, reported food poisoning, restaurant staff are often rude to customers, and Kitchen Staff keeps cutting food portions & ripping off customers by falsifying customers' signatures on receipts, to get more money for tips, (by stealing their credit card information! That's why they continue to lose customers (and they have been losing a lot lately!), and due to job discrimination- they also keep losing good employees! (The worst Red Lobster Seafood Restaurants ARE ALSO IN AIKEN, SC.! STAY AWAY)!

Lousy management; the manager Beverly, is incompetent and continues to hire bad employees! The seafoos is way overpriced, restaurant staff keeps cutting food portions, ripping off customers. That's why they continue to lose customers, and due to job discrimination- they also keep losing good employees! Don't eat there, the quality of food IS NOT WORTH THE PRICE TO PAY FOR IT!

Family met at Red Lobster to celebrate a birthday. Had eleven in our party. Was told with the new renovations could not seat party for one hour and a half. Totally unacceptable for a waiting time. It is tho, Red Lobster does not want large parties in their restaurant. In these time, one would think they would welcome the business. Have always enjoyed Red Lobster, but do not feel I will support their facility. Thanks.

Wow, the whole Darden universe has gone downhill a bit since the 90's, but most noticeable is Red Lobster. Amazingly shrinking portions, sub-par service and the last time I was there the food was damn near inedible. It is amazing how the portions and quality has evaporated from this chain with very little repercussion. I guess it is a statement on American taste and expectations. If you spend lots of $$ on advertising and fancy new buildings, the people here will not notice the lousy food, WOW, can't believe it!
Probably it's because they don't remember the "old days" (like the 90's) when you sure got more food and higher quality for your $$.
The prices have surely not eroded though, go buy your fish at the local restaurant, it is way better! Olive garden at least gives you a much higher quality of food at a similar price, goodbye Red Lobster!